Nice store. Check out is arranged differently from others. Line weaves through the maze of small…read moreitems, snacks, candy, etc. Lots of registers are in a line. At the far end of the line are racks of online order pick ups. And there is self check out if you don't want to wait for a register that does returns. I hadn't seen that before.

Your app either slow or doesn't open at all. Your customer…read moreservice, phone and live texting. It's impossible to get information. Why can't I call and speak to someone that I can understand? Why do I have to put in my entire card number and Social Security number, to make a payment? it was quicker before you switched to a bank card! Too often, while searching your clearance online, the price when you look at the item isn't the same as the one while scrolling. I have NO issues with in store shopping.

This is a fairly new Ross in the Golden Gate Plaza. If you're really in a shopping mood and saving,…read morethere's also Marshalls in this plaza. This Ross has a pretty good inventory if you're on a hunt for women's jeans or household goods. I would say it's the better of local Rosses. Few standouts. The store has a lot of wicker items - shelves, serving trays, and vases. Serving trays are around $10, which seems like a great value. The store also has a lot of good women's clothes. Look at the orange shirt I got! I also got jeans to go along with it spending around $40. The inventory is pretty well stocked and the store is clean. The only areas of chaos are shoe department (not well organized) and beauty (low stock). Other than that, I'm very happy with sufficient parking, good customer service, and all the treasures. Talk about treasures, there's a lot of very cool wall art! That horse is amazing, like Greek inspired! Who would have known Ross would have it!

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

I always shop here when I come visit from North Carolina. Excellent customer service and unique…read morepieces!

Sold some things twice at this location this year. Bought a few skincare items and a ring. Stuff…read morewas very affordable and brand new. Was very happy with my purchases. And it didn't take forever for them to go thru my inventory despite being busy.

I had a meh experience there. I took in some clothes that were purchased in the last 18 months and…read morejust didn't work for me... some still had tags on. They bought nothing stating that the dress was out of season and the others had animal hair on them even though I had cleaned them. I donated these items to charity. Someone will happily use them and they will not go into a landfill. ... I had to wait a long time to have my stuff appraised and the staff, while not outright rude was less than welcoming The other thing is that most of the clothes being sold there were nothing I would consider wearing or just huge!

I needed to purchase a dress for our son's June wedding. I…read moream not a shopper and am very insecure with outfits. Ann Tobias (Selling Specialist/Dresses) was WONDERFUL. She was attentive to my needs and honest about the look and style that would work best for me. She was patient and was not rushing me through the process. I am happy with my purchase! I would gladly see Ann again regarding my wardrobe. I give her 5 stars. Thank you, Ann!

I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

After having lunch up the street, I decided to go shopping since I haven't been to this area of…read moreCleveland in years and boy has it changed where the old Kmart was is a Home Depot a Kohl's with big lots wedged in the middle. I decided to do some shopping there Didn't really need a whole lot, but I found a little bit of this a little bit of that in this much smaller store than all the west side Big Lots I patronize. It was kind of a happy Saturday afternoon and I found several things that I would have some use for in the next few months ----so good deal.

I know, 5 stars for a discount store? But trust me, they earned it. First, the staff here is…read moregenuinely helpful. They are engaging and friendly, especially when the store isn't that crowded. I've had a few staff members remember me from previous visits. Another plus is that this store is always clean and organized. Shelves are stocked and the staff is aware of where to find things if you need help. When there is a line, immediately you'll hear a call for more help at the front. I'm so glad this location opened up. They are the absolute best Big lots I've ever been to!

Beautiful store. Great customer service! Recently - store doesn't have alot of customers…read more Prices are high.

I got fitted for a suit for my wedding. They sent a suit that was way too big. Why did I get…read morefitted?? I'm glad I checked the suit when it was delivered. If I trusted someone to do their job competently and didn't try them on, I'd be in a real pickle. I will never trust Nordstrom (The Black Tux) for anything more than a t-shirt or socks.

I have reached out several ties to resole a matter and have been ignored. Corporate does not…read morerespond. The store manager responds saying he is waiting for a reply from corporate. Reponses to Yelp reviews is to contact KGListens@kgstores.com And they do not respond as well, K&G is not customer service oriiented. I have been trying for two months to get this issue rsolved.

I have been in K & G many times over the years. It usually for myself or some one off item for one…read moreof the men in my life. This time a suit was required. As soon as we ventured to the suit area I walked up to Chris for assistance. He immediately gave us the suit jacket size and gave us the run down on suits. Basically no suit is the same and each has it's on personality ( fit,style, cut). Chris was attentive and patient. Once the suit was chosen we were sent to go try it on and get measured for alterations. The alterations lady was able to accommodate with a quick turn around time for a very small fee. Once he was all fitted we had to tackle the shirt/tie situation. Chris had a shirt and tie laid out for us. The service we received at this location was excellent and I would recommend this store to anyone.