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    Clothes Mentor Mayfield Heights, OH

    2.5 (40 reviews)
    Open 10:00 am - 8:00 pm

    Clothes Mentor Mayfield Heights, OH Photos

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    Debra V.

    Time to shop! It had been a while. This store has a nice selection. Lots of new shoes and accessories. Staff is helpful. Nice dressing rooms. Great resale shop.

    I am very disappointed in this place!!! Today I was discriminated against not just today but previously. I tried to give them a second chance and it backfired!! When checking in this lady whom has a short wig & green blouse & green loafers checked me in & smirked at me for coming in. Not welcoming at all & didn't speak! I overheard her call the whole store to the computer to see my selling history on the computer not to mention they were ignoring the customer who needed there help in front of them to gossip about me. Look I make more money in a day selling at these places then they make bi-weekly and that's were the jealous comes in as to why shes tallying up my money from all the times I sold items!! This woman told the girls that I just sold a few days ago at another location!! "You dont have to take anything honestly its really up to you!!" I will say the dark skinned woman in pink was very sweet! The white woman next to her was quite soaking things up. The woman in pink said "she didn't mind going through my items as it is there job to do so!!" I walked up to her and told her it's ok she didn't have too and politely grabbed my stuff back!! She felt bad of how she treated me and said she's sorry I was mistreated and she had no idea why she showed the whole store my selling history!! I left smiling & unbothered realizing it's a mental illness & identifying the narcissist behavior in plain sight & walked out. Nonetheless; I have online closets that I sell my items and when I have no room for it. I sell my overflow clothing to places like clothes mentor & Plato's closet. I have a masters degree in psychology , 2X author & I'm a content creator who has 30 thousand followers on all social media platforms. I'll be sure to get the word out that this place discriminates on young black woman!!! The lady in green is extremely miserable and unhappy with her life!! That it's effecting the way she interacts with customers!! Won't be back!!

    H&M jacket

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    9 months ago

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    Randi Z.

    We appreciate your kind words! We hope to see you in again soon

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    1 year ago

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    2 years ago

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    4 years ago

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    Randi Z.

    Thanks!! We appreciate your business!

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    Ask the Community - Clothes Mentor Mayfield Heights, OH

    Review Highlights - Clothes Mentor Mayfield Heights, OH

    The nice thing about CM is that it doesn't feel like a resale shop.

    Mentioned in 7 reviews

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    Lane Bryant

    Lane Bryant

    1.5(2 reviews)
    0.4 mi
    $$

    I agree with prior post. The store agents were nice enough and acted helpful. But the bra fitting…read morewas a joke. She did the measurements but then could not come to an actual size. I guess she did not remember the math. And then they convinced me to order a swim suit (which is why I was there - but apparently one of the only places to get swim suits for large bust sizes doesn't carry them in store if not in season and barely has a selection then. They convinced me to order one knowing that I needed it to be at the store within a week from my order. I made that clear and they said that that should work. Now it is 3 business days later and the order did not even process yet, let alone ship. I shipped to store to expedite it but they did not even process the order for expedited shipping. They do not know what they are doing. They act helpful, but now I am racing around trying to cancel an order and I will be lowering my review and posting to many more sites if I do not get a full refund. When I used the chat on the customer service line, I was given that the order was processed after their cut off time (it was done by 4pm on a friday - 4pm EST at that), they do not process orders on the weekend, and standard shipping is 3-8 business days from there. So anyone working at a store would know all that - yet they still told me it would get there. Then the chat agent said that store operations and corporate operations are separate. Well - your customers do not care they are separate - you give your customers an expectation and then do not deliver a seemless customer experience because store and corp are separate - that is your issue - not the customers. They said they cannot change the shipping rate since its processing. That is BS. Because once it ships you would say the same thing. Finally when I asked to escalate to a manager - the agent said all they can do is put me in a queue requesting a call back, but they cannot give me an estimate on how many DAYS that would take. DAYS. What world are we living in? People are mean, customer service does nothing to serve their customers, everything is expensive yet nothing is worth it and then on top of that, they do not care to do anything to help customers. Only follow their robotic scripts.

    This store and corporate have not been helpful. Chagrin's location in Beachwood is fantastic though.read more

    Clothes Mentor Mayfield Heights, OH - vintage - Updated May 2026

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