Absolutely great service! I went to 2 stores prior to stopping at Mattress Firm and was dreading…read morethe process of getting a new mattress after the experience at those 2 stores. Daniel who assisted me at Mattress Firm was by far the most knowledgeable on the products. He was professional, courteous, friendly, and there was no pressure to purchase nor steering to a higher cost product. I was fairly certain I wanted a temperpedic due to back issues and I was delighted to see they had all the models to try! Daniel explained the difference between them all, encouraged me to try all of them, and answered my many questions. As this was going to be a pricey purchase I needed a few days to think on it and go back and revisit the store and retest the mattresses. The second visit service was again phenomenal with Daniel. I did purchase a Temperpedic mattress and I am looking forward to delivery this weekend. Daniel went over all the warranty info in detail. Truly top notch service and made this process pleasant and stress free! I had an opportunity to talk to the other reps at the store while I was trying out mattress and all were friendly, courteous, professional and extremely knowledgeable. It is apparent they love their jobs and love working for this company. I would HIGHLY recommend Mattress Firm as the place to go for mattresses!

Service was piss poor. Didn't deliver & had to reschedule for the next day after my wife & I stayed…read moreat home waiting till 10 pm for delivery. When they did deliver, one of the delivery men pulled our storm door off the hinges. Would never use this company now or in the future.

Marc Miller did an amazing job helping my husband and I select a mattress that fit our needs - ok…read moremostly my needs - but happy wife happy life right? Marc is funny, knowledgeable and super patient. Very hopeful more restful sleep will be delivered this week!

Paul was great and answered all our questions and didn't pressure us at all. Had a great laugh with…read morehim and Marc. They were both personable and laid back salesmen, very rare in todays market!

We have purchased several mattresses from here over the years. So when we were looking to replace…read moreour king mattress this was the first place we went. Well quality has truly changed for the worse, complained to the store after 6 months ( NO RESPONSE) . It has now been a few years and we can't take it anymore. Top of the line ( NOT ANYMORE). Lost our large family's business.

Original Mattress Factory makes the best mattresses. I still have mine from 1997 and it is still so…read morefirm and comfortable with no springs coming at all. Compared to a mattress from another store I bought in 2006 when I tried to upgrade to a queen which lasted two years before springs and wire started poking through. I immediately went back to my full from Original Mattress Factory. It is superior quality material and when I was just there recently with a family member, the sales guy was extremely helpful and patient.

I am a saavy shopper and incredibly picky when it comes to items that are going in my home for my…read morefamily to use - that being said we are loyal NEFD customers. We have worked with Tony a few times and he's always been top notch / stellar - yup I said stellar and that is not something I throw out easily. He is customer focused, telling you the truth even if you may not like that that "truth" costs you a little more up front but for a better longer lasting product. His staff is friendly and personable as well - high marks for Heather too - super nice in person and on the phone. From a lovely Ashely sofa, to a set of dining room chairs to now a gorgeous navy leather power recliner - he will always be my first stop. Thank you for making quality furniture that is stylish and affordable for folks that generally would get priced out of at a big box store. You guys are great!

The service was great. They let you look around. If you have any questions they were available to…read morehelp. A good selection to chose from! Quality seems good at reasonable price. We bought a kitchen set and dresser.There were plenty of kitchen sets to chose from with reasonable price range!

Finally reached a point where could order expensive couch. Custom ordered a sectional from Mentor…read moreLevin. Spent thousands of dollars. Upon delivery the sectional did not align. Even delivery individual was frustrated on how looked. Back of couch did not align and front seems were off. Week later sent out a repair tech. He was pleasant tried to fix because said Levin would not replace a custom order. If I had ordered stock couch, they would have replaced?? Same problem but out of luck because spent more $! Tech drilled into new couch to move connector and improved Top appearance but bottom of couch offline. Noticed two days later that the corner piece (next to) is now off line and huge gap on top of couch. Customer Service Crystal called and said that "meets manufacturer deviation" so would do nothing to correct and refused any type of refund. I spent alot of hard earned money and according to Levin I just have to deal with. Would love their sales and customer service to work hard for money, receive crap and just be stuck with it. Never seen worse customer service. Save yourself the headache and money and shop anywhere else. The couch is from England Furniture Company so stay clear of them as well!

Levin Furniture has really turned into garbage. The fireplace door fell off and has a big chip in…read morethe corner after the delivery guy put it together. On one of my sofas the back pillows are going flat and my love seat glider is piling, also my bedroom dressers are chipped inside and a big flawed bump on the top. Pure "JUNK" I would never purchase from this company again. FYI, I had a couch made there around 12 years ago and it was made wonderful. I quess its just all about the money and giving cheap product for more profit. Sad

New carpet intallation for living room and new furniture. Wonderful installer for carpet! New…read moreAshley furniture bought and delivered from reliable crew. Thank you to Pam and Patty for helping us with all our needs. Highly recommend. This store also has alot of incidentals you need for a home. Come and browse everyone treated well. A Painesville City , Lake County Ohio GEM!

GREAT experience! Showroom is well put together with affordable Prices. The staff were very…read morewelcoming, helpful, and friendly.

this place has saved me hundreds of dollars over the last few years . I've gotten a washer a fridge…read moreand three bed sets . every single time the staff is sooo super helpful and always looking for a way to save me time and money. i recently had to buy two full mattresses and boxsprings for my kiddos and they quoted me with the cheapest price between 9 different mattress places. the beds are really decent quality for the price and they actually refunded me 50$ per bed because I got two. the associate ( Alan I believe it was, a older gentleman) was amazing and actually cared about helping me. he went all the way to the back just to measure the thickness of the mattress when I called for a quote , he went above and beyond to make sure I was getting what I needed . I love this place and they have a customer for life. never been disapinted . I highly recommend them for and furniture or appliance needs. great job

On their commercial they say the cabinets are affordable. There is no way they are affordable…read more Way overpriced

We recently purchased a hybrid queen mattress from Mattress firm and feel we made a great purchase…read moreduring their 4th of July sale. We had Braden help us several visits as we narrowed down our selection. He gave us information that was helpful in making our decision. We've had a few follow up calls from the manager to make sure we were happy with our new mattress. And the financing of our mattress was fair and helpful. Thanks mattress firm!

Jerry was very helpful in seleting the corret mattress within my budget. Delivery was perfect,…read morethey arrived within the 2 hour window, were kind and efficient.

Sells mattresses at friends and family discount for more money! Old inventory. Don't deal with this…read morecompany.

From the owner: Our family-owned mattress stores provide brand name mattresses and bedding products to our…read moreneighbors in Northeast Ohio. We pride ourselves on our excellent customer service and rock-bottom pricing. With 10 locations throughout Cleveland, Medina and Canton, OH, we are Ohio's top mattress store!

I love shopping here! The staff are very nice and helpful. The prices are nice and reasonable. They…read morepack your fragile items up carefully for you to take home.

This place was worth the 30 mile trip from where I live. It popped up on my Facebook page and the…read morephotos definitely enticed me. I knew that I then had to entice my BFF to take a Sunday drive with me. It's quite a large building and what a lovely mix of things inside. Their prices are reasonable and the staff was very friendly and helpful. They have a beautiful selection of vintage furniture for every room, lamps, artwork, glass, too much to mention. They have an entire room of 50% off everything inside. That was fun! I found a melamine bowl from the 60-70's, a good find for 50 cents. Directions were easy so I highly recommend taking a ride to the Barn. If you like "picking" you'll love this place.