Absolutely great service! I went to 2 stores prior to stopping at Mattress Firm and was dreading…read morethe process of getting a new mattress after the experience at those 2 stores. Daniel who assisted me at Mattress Firm was by far the most knowledgeable on the products. He was professional, courteous, friendly, and there was no pressure to purchase nor steering to a higher cost product. I was fairly certain I wanted a temperpedic due to back issues and I was delighted to see they had all the models to try! Daniel explained the difference between them all, encouraged me to try all of them, and answered my many questions. As this was going to be a pricey purchase I needed a few days to think on it and go back and revisit the store and retest the mattresses. The second visit service was again phenomenal with Daniel. I did purchase a Temperpedic mattress and I am looking forward to delivery this weekend. Daniel went over all the warranty info in detail. Truly top notch service and made this process pleasant and stress free! I had an opportunity to talk to the other reps at the store while I was trying out mattress and all were friendly, courteous, professional and extremely knowledgeable. It is apparent they love their jobs and love working for this company. I would HIGHLY recommend Mattress Firm as the place to go for mattresses!

Service was piss poor. Didn't deliver & had to reschedule for the next day after my wife & I stayed…read moreat home waiting till 10 pm for delivery. When they did deliver, one of the delivery men pulled our storm door off the hinges. Would never use this company now or in the future.

Marc Miller did an amazing job helping my husband and I select a mattress that fit our needs - ok…read moremostly my needs - but happy wife happy life right? Marc is funny, knowledgeable and super patient. Very hopeful more restful sleep will be delivered this week!

Paul was great and answered all our questions and didn't pressure us at all. Had a great laugh with…read morehim and Marc. They were both personable and laid back salesmen, very rare in todays market!

My experience with the Original Mattress Factory store in Mentor was outstanding! I made two visits…read moreprior to my purchase to gather information. The salesperson thoroughly explained the difference between the mattresses offered and suggested models that may meet my needs. I selected two models to consider and written estimates were provided. When I was ready to purchase, my partner and I were able to spend time lying on our top choices before making our final selection. The return policies were clearly outlined before purchase. I appreciate that the Original Mattress Factory does not resell returned mattresses after being in someone's home as I am guaranteed a new mattress. I also purchased two of the pillows sold by OMF and they are the very best pillows I have ever used. I have a neck problem and this is the only pillow that offers the support that I need and keeps its shape after a night's sleep. The pillow is so soft and comfortable too. It's definitely worth the investment. The premium mattress protector is great too. I like that it's water-proof yet soft and breathable. I'm perplexed by the negative reviews. I have many friends and family members who had similar experiences to mine and love their OMF mattresses after years of use. Thank you Original Mattress Factory and sales staff at the Mentor store. I am a very happy customer!

They sell mattresses for adjustable bed frames but have none on the floor to try out. Also, its…read morehorrible for support. You sink in the middle. Exchanged from a firm to an extra firm and still was a dip down the middle of the bed. The workmanship has failed badly in quality. I've bought this type mattress 8 yrs ago and its still in the same great firm condition. So you judge today's quality. And its a failure 100% on a new mattress just purchased.

The service was great. They let you look around. If you have any questions they were available to…read morehelp. A good selection to chose from! Quality seems good at reasonable price. We bought a kitchen set and dresser.There were plenty of kitchen sets to chose from with reasonable price range!

All the commercials talk about the unbelievable pricing because of cutting out the middle man. I…read morethought everything was still very expensive and was expecting a little more selection. Most of it seemed a similar style. Where's the modern, contemporary, mid-century modern? Just wasn't impressed and I was really hopeful we would find something here.

Large furniture selection but the prices are a bit high for the quality. I've made several…read morepurchases here because of the convenience to my home. Most of the sales people I've encountered have been wonderful. I did have a very poor one once, so I left, drove 30 minutes and bought the two chairs that I needed at another furniture store. It's not such a great place that I'll be talked down to and not walk out. There're other options. If your in the market for a particular piece and Levin is local for you, there'll be a good selection of options. Our deliveries have always gone smooth and on schedule. The delivery drivers have been polite and careful.

Finally reached a point where could order expensive couch. Custom ordered a sectional from Mentor…read moreLevin. Spent thousands of dollars. Upon delivery the sectional did not align. Even delivery individual was frustrated on how looked. Back of couch did not align and front seems were off. Week later sent out a repair tech. He was pleasant tried to fix because said Levin would not replace a custom order. If I had ordered stock couch, they would have replaced?? Same problem but out of luck because spent more $! Tech drilled into new couch to move connector and improved Top appearance but bottom of couch offline. Noticed two days later that the corner piece (next to) is now off line and huge gap on top of couch. Customer Service Crystal called and said that "meets manufacturer deviation" so would do nothing to correct and refused any type of refund. I spent alot of hard earned money and according to Levin I just have to deal with. Would love their sales and customer service to work hard for money, receive crap and just be stuck with it. Never seen worse customer service. Save yourself the headache and money and shop anywhere else. The couch is from England Furniture Company so stay clear of them as well!

New carpet intallation for living room and new furniture. Wonderful installer for carpet! New…read moreAshley furniture bought and delivered from reliable crew. Thank you to Pam and Patty for helping us with all our needs. Highly recommend. This store also has alot of incidentals you need for a home. Come and browse everyone treated well. A Painesville City , Lake County Ohio GEM!

GREAT experience! Showroom is well put together with affordable Prices. The staff were very…read morewelcoming, helpful, and friendly.

So far the experience has been great..Furniture will arrive tomorrow…read more The store has a huge selection and the prices are very affordable compared to other places Steve and Adam are very nice and helpful If you are looking for furniture check them out

Steve was great, patient and helpful salesman and the furniture was right in my price tangeread more

I have nothing but amazing things to say about this location, and about Faith Parker in…read moreparticular!! My girlfriend and I were shopping for our first mattress in mid-November. We didn't exactly know what we were doing, had a million questions, and were generally hesitant about the whole process. Faith greeted us with her incredibly kind and upbeat personality and started to put our apprehensions at ease. She was astoundingly knowledgeable about all the products in the showroom. She guided us through the whole process step by step and made sure we were making the right choices for our style of sleep, and for our budget!! Throughout the whole process she was also unbelievably considerate to ensure we didn't feel dumb for our ignorance of the whole mattress-buying process. I wouldn't hesitate to say that Faith is one of the key reasons we decided to buy our mattress from this location, and we couldn't be more excited! I truly believe we got the best mattress for us, and for the best price. Not to mention we feel like we made a friend! We're the type of people that aren't really into the whole "salesman" persona, and she was the complete opposite. Super genuine, very well informed about the products, and cared about our happiness. The buying process was a painless as possible, and I would definitely recommend this location to anyone looking for a mattress!!

We recently purchased a hybrid queen mattress from Mattress firm and feel we made a great purchase…read moreduring their 4th of July sale. We had Braden help us several visits as we narrowed down our selection. He gave us information that was helpful in making our decision. We've had a few follow up calls from the manager to make sure we were happy with our new mattress. And the financing of our mattress was fair and helpful. Thanks mattress firm!

Sells mattresses at friends and family discount for more money! Old inventory. Don't deal with this…read morecompany.

From the owner: Our family-owned mattress stores provide brand name mattresses and bedding products to our…read moreneighbors in Northeast Ohio. We pride ourselves on our excellent customer service and rock-bottom pricing. With 10 locations throughout Cleveland, Medina and Canton, OH, we are Ohio's top mattress store!

This place is amazing! Seriously, I can't sing enough praises. We took a detour during our…read morecross-country move and stumbled upon this gem. What an incredible find! Talk about selection -- there are 2 warehouses, a barn and a house filled with goodies so you're sure to find your own treasures. We sure did! On top of an ENDLESS selection of antique furniture and goodies, they also have wonderful prices. Oh, and the staff is sooo friendly and helpful. We left with a mid-18th century dresser, a beautiful desk, 2 large ornate wall mirrors, and two sets of leather/wood theater seats (circa 1909). We definitely won by finding this place!

I love shopping here! The staff are very nice and helpful. The prices are nice and reasonable. They…read morepack your fragile items up carefully for you to take home.