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5 months ago

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ZARA - Picture of package where anyone could pick it up....

ZARA

1.0(2 reviews)
3.6 mi

unfortunately I have to leave a review under a specific location and can't leave it for the whole…read morebrand. my complaint isn't with this location specifically but with Zara's online store and their abysmal customer service. I've been trying to place an online order for 4 days now only to have Zara immediately canceling every single one. from digging around online, I've learned that they likely marked my whole account as fraud and are immediately blocking me. I've reached out to Zara 4 or 5 times now trying to get a resolution because I simply want to play an order and they have been nothing but dismissive, unhelpful, and robotic. they have 0 care, don't care to give any sort of information as to what the problem is, what they're doing to solve it, and they give false timelines for when you can expect the solution to come in. I've tried using a different credit card and a different web browser, yet everything gets blocked. the online help chat gives the same robotic non-answers every single time without answering any of my questions. they refuse to connect me to anyone that is actually able to review and help me on my case. now at least 4 of the items that I had tried to buy are now out of stock because of their automatic system cancellation and they told me that there's nothing they can do. this is the worst online store system I've ever used and also the worst customer service. clearly a lot of other people have had the same issue as me, and they've done nothing to remedy it for future customers.

This isn't about the store this review is for online shopping, Buyer Beware!!! I orderd a jacket,…read moreand it was delivered, thrown over a fence at a business, in the dark, into a snow pile in and iffy neighborhood on a main street. No surprise it wasn't there in the morning, but I was told because it was delivered to the correct address there was nothing they could do. I've attached a picture of the location where the package was thrown.

Burlington - womenscloth - Updated May 2026

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