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    JCPenney

    2.7 (7 reviews)
    Closed 11:00 am - 7:00 pm

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    10 years ago

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    Windsor

    Windsor

    (7 reviews)

    Amazing customer service, Dj was absolutely amazing. My daughter felt a little insecure due to the…read moreweight she had built over quarantine but she really was able to bring the confidence out in her. I will definitely be back next year for our second daughter prom! Not only dj but the lady at the cash register was great as well overall best customer experience I had in a while thanks again Dj!

    I went into Windsor looking for summer clothing for a cruise I'll be going on in December. They…read morehave a huge selection of clearance items and right now they're all 50% off the clearance tag. I had more clothes than I could carry so I asked for a fitting room and I had the pleasure of being assisted by a girl named Rebecca. She was so kind and knowledgeable about all of the clothing in the store. There were some items I found on clearance and she would say to me "hold on we have the matching top for that" (I love matching)! My sister wasn't there to tell me how I looked in the things I was trying on, but Rebecca replaced her flawlessly for the afternoon I spent shopping in there. She was so honest with me, and believe it or not there were a few outfits she told me just didn't look right. I think it's really hard to find clothing store employees who don't just say everything looks good on you. My respect for this store has increased greatly based on the interactions I had with this girl, she really is an asset to the company. If you ever walk in there make sure to ask for Rebecca she knows her stuff. (Me in a dress I got) ^

    Torrid

    Torrid

    (3 reviews)

    So, I have been wearing Torrid since I was 20 years old (incidentally they were closing ths tote I…read morediscovered and had to order their clothing online for years). I also wear Lane Bryant. Torrid tends to be trendy clothing, at one point was "young" but they have expanded their brand to work clothing, lounge, every demographic. They have also expanded their sizes over the years to be more inclusive (I believe they go from 10-30). So, to me, they cut their clothing short and curvy. For me, the shirts fit me well but the pants don't always (but I will be havent tried lately). So, I do love the clothing, but this store is Eh.... I was here last year and the staff were welcoming and nice. My last visit was no welcoming and Nikki was rude. She was condescending and just ignorant of other brands and plus size clothing general. Honestly, I will just order online.

    Let me start by saying that I am a regular Shopper of this brand. On a recent trip to New York, I…read morefound the absolute perfect pair of pants but didn't have time to try them on and was eager to get back to a location close to home to do just that. The other locations that I've been to over the years always have excellent customer service. So the bar is set high and has been consistently met. I love that they use your name when you go to the fitting room and are always helpful to find other sizes once you are in there. On this particular occasion, I was shopping with my double stroller and two babies, on a mission to find this one particular style of pants I had seen at the store in New York. When I arrived, I didn't receive a greeting from either of the two Associates working. I browsed around the front of the store for a bit before moving to the Middle where I saw the pants that looked like the ones I'd come in search of. As I browsed the racks, I didn't see my size but was eager to try the style so I grabbed the size larger than what I normally wear and began to look around for help to get let into a fitting room. It took maybe two minutes for someone to acknowledge me and let me in. Once I was back there I quickly discovered that the pants were not going to work. Based on my experience at other locations, I waited for someone to come back to ask how I was doing and if I needed to exchange sizes. However my waiting was in vain. I did not want to get dressed again and go back into the store when I already knew that the size was not on the floor. Again I had a double stroller and babies and was trying to make this quick purchase as soon as possible. I waited around for another two minutes in the fitting room and no one came to assess. So I got dressed and went up to the register, where the 2 associates were standing and talking to each other. I had to interrupt their conversation to ask if there were any other sizes in the back because this one didn't fit. Once she told me no, there was no attempt to offer me something different or even ask what I was looking for or see if they had that at another location. Instead, I was just forced to leave the store without what I've been so desperately waiting for and no attempt to sell me anything else. It was incredibly disappointing and very uncharacteristic of the experiences I've had that other Torrids around the country.

    Plato's Closet Mentor

    Plato's Closet Mentor

    (14 reviews)

    So, read everything on their website and maybe call ahead to make sure they are buying when you are…read moreselling. This will save you some hassle. I drove 20 minutes into Mentor with my stack of clothes and there was a sign on the door that said, "we are not buying at this time." When I walked in to check, they told me it was because they did not have enough cash to offer payouts for clothes they bought. I learned a lesson, go earlier in the day. A week later, I was in Mentor so I stopped in with that same stack of clothes. I walked in and the counter attendant told me that I needed a basket or bin and they would not accept what I brought. I eyed a stack of bins behind the desk and asked if I could use one of theirs and she just looked at me. So, went out to car and luckily had a recyclable shopping bag for the clothes. I went back in and filled out the card, including my name, address and cell phone. She told me that I was the third in line so...I said, "So, do you text me when it's ready for offer?" And she says, no, we don't text. You will just have to come back and make sure it's before closing at 8pm. Seriously, how hard is to text the customer that their offer is ready. So, I go run errands and came back in 45 minutes. At time, they accepted 3 of my 10 items and paid me $12. I was fine with the offer, just wish the entire transaction would have been smoother. My advice is to read everything on the website before going.

    Not sure about this place they tell you what they take and then they don't take it when you bring…read moreit to the store and then they don't pay out enough if they do except it wasn't impressed at all

    JCPenney - deptstores - Updated May 2026

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