Amazing customer service, Dj was absolutely amazing. My daughter felt a little insecure due to the…read moreweight she had built over quarantine but she really was able to bring the confidence out in her. I will definitely be back next year for our second daughter prom! Not only dj but the lady at the cash register was great as well overall best customer experience I had in a while thanks again Dj!

I went into Windsor looking for summer clothing for a cruise I'll be going on in December. They…read morehave a huge selection of clearance items and right now they're all 50% off the clearance tag. I had more clothes than I could carry so I asked for a fitting room and I had the pleasure of being assisted by a girl named Rebecca. She was so kind and knowledgeable about all of the clothing in the store. There were some items I found on clearance and she would say to me "hold on we have the matching top for that" (I love matching)! My sister wasn't there to tell me how I looked in the things I was trying on, but Rebecca replaced her flawlessly for the afternoon I spent shopping in there. She was so honest with me, and believe it or not there were a few outfits she told me just didn't look right. I think it's really hard to find clothing store employees who don't just say everything looks good on you. My respect for this store has increased greatly based on the interactions I had with this girl, she really is an asset to the company. If you ever walk in there make sure to ask for Rebecca she knows her stuff. (Me in a dress I got) ^

This store is so well run, Cassie (the manager on duty) was not only professional but incredibly…read morecourteous. She went out of her way to make sure to take of all my issues and was incredibly patient while doing so. She was taking customers while this was happening and engaging each one as if they were friends. To have a retail manager take the time to help me, assist others and be so professional was such a wonderful surprise. THANK YOU. I will certainly be back again.

So, I have been wearing Torrid since I was 20 years old (incidentally they were closing ths tote I…read morediscovered and had to order their clothing online for years). I also wear Lane Bryant. Torrid tends to be trendy clothing, at one point was "young" but they have expanded their brand to work clothing, lounge, every demographic. They have also expanded their sizes over the years to be more inclusive (I believe they go from 10-30). So, to me, they cut their clothing short and curvy. For me, the shirts fit me well but the pants don't always (but I will be havent tried lately). So, I do love the clothing, but this store is Eh.... I was here last year and the staff were welcoming and nice. My last visit was no welcoming and Nikki was rude. She was condescending and just ignorant of other brands and plus size clothing general. Honestly, I will just order online.

Let me start by saying that I am a regular Shopper of this brand. On a recent trip to New York, I…read morefound the absolute perfect pair of pants but didn't have time to try them on and was eager to get back to a location close to home to do just that. The other locations that I've been to over the years always have excellent customer service. So the bar is set high and has been consistently met. I love that they use your name when you go to the fitting room and are always helpful to find other sizes once you are in there. On this particular occasion, I was shopping with my double stroller and two babies, on a mission to find this one particular style of pants I had seen at the store in New York. When I arrived, I didn't receive a greeting from either of the two Associates working. I browsed around the front of the store for a bit before moving to the Middle where I saw the pants that looked like the ones I'd come in search of. As I browsed the racks, I didn't see my size but was eager to try the style so I grabbed the size larger than what I normally wear and began to look around for help to get let into a fitting room. It took maybe two minutes for someone to acknowledge me and let me in. Once I was back there I quickly discovered that the pants were not going to work. Based on my experience at other locations, I waited for someone to come back to ask how I was doing and if I needed to exchange sizes. However my waiting was in vain. I did not want to get dressed again and go back into the store when I already knew that the size was not on the floor. Again I had a double stroller and babies and was trying to make this quick purchase as soon as possible. I waited around for another two minutes in the fitting room and no one came to assess. So I got dressed and went up to the register, where the 2 associates were standing and talking to each other. I had to interrupt their conversation to ask if there were any other sizes in the back because this one didn't fit. Once she told me no, there was no attempt to offer me something different or even ask what I was looking for or see if they had that at another location. Instead, I was just forced to leave the store without what I've been so desperately waiting for and no attempt to sell me anything else. It was incredibly disappointing and very uncharacteristic of the experiences I've had that other Torrids around the country.

This review is for the store in Chagrin Falls; I do hope this is owned by the same person…read more Such a sweet shop. Lots of unique clothes for young women and, as Darlene said, "seasoned ladies." Darlene is a delight, the Aunt of the store owner. I love boutiques that offer items not found elsewhere. The price points are also good--makes you want to buy more. I found a very cute top that will be a staple. The dressing rooms are adorable and the store is very cute. I will definitely go back when in town.

Ok- absolutely love this place. The most hospitable staff that makes the shopping experience SO…read morewonderful!!! I really appreciated the genuine kindness of the people that work here and made me feel so excited to shop!! Definitely recommend shopping at both the Willoughby and chagrin falls locations (and they have the best Black Friday deals ever!!!!)

So, read everything on their website and maybe call ahead to make sure they are buying when you are…read moreselling. This will save you some hassle. I drove 20 minutes into Mentor with my stack of clothes and there was a sign on the door that said, "we are not buying at this time." When I walked in to check, they told me it was because they did not have enough cash to offer payouts for clothes they bought. I learned a lesson, go earlier in the day. A week later, I was in Mentor so I stopped in with that same stack of clothes. I walked in and the counter attendant told me that I needed a basket or bin and they would not accept what I brought. I eyed a stack of bins behind the desk and asked if I could use one of theirs and she just looked at me. So, went out to car and luckily had a recyclable shopping bag for the clothes. I went back in and filled out the card, including my name, address and cell phone. She told me that I was the third in line so...I said, "So, do you text me when it's ready for offer?" And she says, no, we don't text. You will just have to come back and make sure it's before closing at 8pm. Seriously, how hard is to text the customer that their offer is ready. So, I go run errands and came back in 45 minutes. At time, they accepted 3 of my 10 items and paid me $12. I was fine with the offer, just wish the entire transaction would have been smoother. My advice is to read everything on the website before going.

Not sure about this place they tell you what they take and then they don't take it when you bring…read moreit to the store and then they don't pay out enough if they do except it wasn't impressed at all

The Staff is always happy and pleasant to me, they are sensitive to the fact that I am a Guy…read moreshopping for a Woman without making me feel inept. From $10.00 to $100 I am always treated exceptionally well. From casual to cocktail and play to professional, this boutique has it all. Thanks Blank Boutique.

From the owner: We carry Natural Life, Sugarlips, Finchberry, Vinrella and many other unique brands. We stock a…read morelarge quantity of local and Made In USA gifts. We never order the same clothing twice and our goal is to make every product unique. This makes for a great place to find that special gift you know they wont have or get anywhere else!! Voted Best Boutique in Lake County 2022 Let us give you a complimentary color match and style suggestion. Stop in and give it a try just for the fun of it!! You may be surprised if you go into it with an open mind. It will change your day if you allow yourself to feel confident in what you wear and HOW you wear it.

"Great Lakes Mall" as a kid and young adult this was the place to be. It was big and had everything…read moreyou could want. It was always clean and nicely decorated. And perfectly located in Lake County. Unfortunately, most of the malls are gone now. I think there are only 2 or 3 left... and they're struggling. Well today brought back lots of memories... good ones. I realized I really enjoy strolling around the mall environment. I heard malls might be coming back. Gen-Z seems to like them. I really hope so. That would be great. Everybody go visit your local mall. Support them and keep them alive. Someday I'd love to be able to give them a 5 stars.

I went to icing since it's the only one left in the region and they were able to open my belly ring…read morethat I bought a year ago I could not open - I bought a few more navel rings at hot topic and Spencer's with savings deals and coupons. My friend really enjoyed a store across the way called Gio. We stopped at this Asian mart by the restroom and grabbed some snacks. I thought it was expensive... I won't be stopping there again! But she sold bubble tea there.

Went suit shopping and was thoroughly impressed with the staff. Mateo was excellent in getting the…read morerequired measurements and helping select out a new suit. Mateo clearly stated the timeline that the tailor would need to get the suit I picked to fit my measurements. Once the suit was ready Mateo called me and let me know that it was ready to be picked up. Also was very happy to get a very nice suit on a really good sale. Overall very impressed with my experience at this location.

I wish I could GIVE LESS STARS but I am leaving this 5 star review since there employees are very…read morehard working. It is a SHAME and VERY UNFORTUNATE that their management doesn't see that and has very unprofessional conversations in front of CUSTOMERS. Remember kindness always wins :)