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Chico's

3.8 (4 reviews)
Closed 10:00 am - 7:00 pm
Updated 2 weeks ago

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5 years ago

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Chico's

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12 years ago

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12 years ago

Good customer service. Small store. Sometimes, it seems alittle too packed, stuff going out the exit in the back.

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12 years ago

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HAVEN

HAVEN

(6 reviews)

$$$

The cloths here are darling. They are nicer quality and there are two great dressing rooms where…read moreyou can get things on. I have walked in here a bunch of times but never bought anything. Then today, I saw a final sale White Lether jacket that was a great price and I had to get it. The not great part was the one young lady store worker who helped me. She was condescending when I said I didn't need a receipt, and said, "well this isn't the gap! The owner won't email you anything that's not the receipt." I was pretty startled by the interaction as I just wanted to get the jacket and get out of there. It quickly made the exciting experience of getting a cute item not so pleasurable. I loved the purchase, but a little hesitant about returning due to the poor customer service that was provided in such a short time exchange.

Haven is a cute little place in Chagrin Falls…read more The inside is very minimalistic. They have a small section of jewelry and scarves, and it doesn't take long to get through the store. Haven is sort of off the main drag from the rest of Chagrin Falls and the store is set back a little next to a bank (I believe). Its evident they've handpicked all their items to be displayed, and the owners have clearly crafted a vision for their store. When I visited, all the clothing in the store was very tiny. As a tall person, this made it difficult for me to find anything long enough. I get the fitted look, but fitted doesn't always work when you're tall. They did have some beautiful printed dresses but only had them in small sizes. Maybe I just caught them on a weird day... who knows. I hear they do personal styling, which some of my friends have done and been very happy with. While I couldn't leave with anything, its overall still a nice shop to come peruse some beautiful items.

The Hidden Closet - Would you wear this? Is this boutique clothing?

The Hidden Closet

(2 reviews)

Very disappointing customer service. They tried to tell me I couldn't use my store gift card…read morebecause it was issued 1.5 years ago. However, there's no expiration date on the gift card, and federal law clearly states a gift card cannot expire less than 5 years after the issue date unless the card clearly states an expiration policy. Not only did I have to explain my personal family emergencies over the past year that contributed to my inability to use the gift card, but the owner was incredibly rude about it. She huffed and puffed and made a scene. I was so uncomfortable and plan to never shop here again.

If I could give this store, zero stars, I would. The manager verbally attacked me on the phone,…read morecalling me "ridiculous" when I tried to return a dress that was ripped when I bought it. She was very nice when I was spending my money and was very helpful, but when I tried to return a $30 item, she was vicious and rude. For a manager of an establishment to insult a customer and question their integrity over a mere $30 item is unacceptable. Plus, I would expect a boutique store to stand behind their products, have high-quality merchandise, and be responsive to customers with reasonable complaints. A dress with a 2 inch rip is unwearable. Admittedly, it had been a month since I had shopped there, but I do not live in the area and had made a special trip to the store. Even if she had chosen not to refund the money, she did not need to attack my character and call me "ridiculous." That is no way to conduct business.

Chico's - womenscloth - Updated May 2026

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