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Chagrin Falls, OH

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HAVEN

4.0 (6 reviews)
Closed • 10:00 am - 7:00 pm

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People searched for Women's Clothing 1,130 times last month within 15 miles of this business.

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The Hidden Closet - Would you wear this? Is this boutique clothing?

The Hidden Closet

1.5(2 reviews)
0.3 mi

Very disappointing customer service. They tried to tell me I couldn't use my store gift card…read morebecause it was issued 1.5 years ago. However, there's no expiration date on the gift card, and federal law clearly states a gift card cannot expire less than 5 years after the issue date unless the card clearly states an expiration policy. Not only did I have to explain my personal family emergencies over the past year that contributed to my inability to use the gift card, but the owner was incredibly rude about it. She huffed and puffed and made a scene. I was so uncomfortable and plan to never shop here again.

If I could give this store, zero stars, I would. The manager verbally attacked me on the phone,…read morecalling me "ridiculous" when I tried to return a dress that was ripped when I bought it. She was very nice when I was spending my money and was very helpful, but when I tried to return a $30 item, she was vicious and rude. For a manager of an establishment to insult a customer and question their integrity over a mere $30 item is unacceptable. Plus, I would expect a boutique store to stand behind their products, have high-quality merchandise, and be responsive to customers with reasonable complaints. A dress with a 2 inch rip is unwearable. Admittedly, it had been a month since I had shopped there, but I do not live in the area and had made a special trip to the store. Even if she had chosen not to refund the money, she did not need to attack my character and call me "ridiculous." That is no way to conduct business.

HAVEN - womenscloth - Updated November 2026

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