The good news: it's free!! That is awesome!…read moreHowever when we went, it was a rainy cold day and the metro over was experiencing delays: so when it's late: you just gotta wait... the whole system delays. Oh well. Then when it arrives it was a squashed sardines situation, but we only used it to go from the frost center to the Omni Center so, we squashed on! lol Under normal circumstances, the cars are well kept, clean and move the people around and it's like a Disney ride! Enjoy

I give the Metromover a 5-star review not just because it's free, but also because it's an…read moreefficient way to commute between downtown Miami's financial and arts districts.

The City of Miami trolleys are 100% free to ride. The system covers over 12 neighborhoods…read more(including Downtown, Brickell, Wynwood, and Little Havana) and generally operates from 6:30 a.m. to 11:00 p.m., though hours vary by route. The stops are clearly marked & trolleys are frequent.

We went to Miami to enjoy the sites before going on a cruise & found the Miami Trolley. A FREE to…read moreuse service that was very handy for someone with limited walking abilities. We were able to hop on & off throughout the experiencing the Miami Area. Each driver was polite, friendly & awesome at moving people around the area. Yes, at times it was packed but all in all it was great. Thanks Miami Trolley we look forward to our next adventure.

Customer service was very nice and helpful. They didn't hesitate to help us. It was a party of 4…read moreadults and 1 toddler. 2 of adults needed assistance , due to limited mobility and helped us bring luggage inside and onto the train

Started off they sent me to coach, even though I had a sleeper car. My attendee took my lunch…read moreorder, and a half an hour after it was exposed to be delivered, I pushed the Attendant call button, after another 15 minute wait, I walked to the dining car, where 2 employees were chatting;) how nice. I asked if there was a problem with my order of just plain old grilled cheese? Apparently it had been made and was ready on time, just waiting for my attendant to bring it to me..... hum, the bag had the time and my room # on it, so I picked it up and was told I should wait for him to bring it to me, which I ignored;) When I was getting off at my stop, inch trash had never been picked up. Mind you I paid $350 extra for the upgrade. So not worth it just FYI. They are severely lacking in customer service, seems to be a foreign language to its employees;) Food and ride were nice though;)

Still the very best deal in town! Take the bus, skip the cab and enjoy the ride. Drop off along…read moreWashington was perfect and saved us a bunch of money. Now you can tap a credit card for your fair.

I don't recall the fare but I remember being impressed with the convenience…read more This took me right to south beach. It was a quick ride and it was comfortable as far as buses go. I really like that this is provided from the airport because it was a great experience. I just kept gushing about it to my friends that it was so easy. If you need to get to south beach from the airport and you aren't worried about looking some type of way coming off the bus shuttle I highly recommend.

Who are you??? I booked a bus with my parents that had NO AC working, even the driver was…read morecomplaining and made a stop to call the mechanic or to change buses. No solution, so all the riders had to deal with 3 hours of no AC, and it was about 90 degrees Fahrenheit that day. My dad is a senior with a medical condition, so we couldn't continue on this bus with the heat. Therefore, I had to pay for an alternative route from there. This day was the worst for all of us. Yet, I had called beforehand to confirm if y'all do additional payment vouchers for these types of situations, and you said yes. I filled out BOTH forms for a refund request AND an additional payment reimbursement. I waited a week and called to check the status. The lady on the phone pretends she doesn't comprehend me and is giving me a robotic, dead-end talk. So I asked to speak with the supervisor, and the lady made excuses/refuses for me speak with them. So I filled out the forms again, and the same thing - acting like y'all dont see my forms. So since y'all aren't helping me, I called my bank to cancel the charge. You have NO customer service email, which is super suspicious. I have receipts for everything. And now you are declining my request to cancel the booking charge?? Yeah, I see the game I'm in now. Y'all are greedy, lying, and DISGUSTING for not considering health and safety for the elderly. Shameful AF. Y'all breached the policy, and legal action will be taken. Welp, here comes my name everywhere until y'all take accountability.

My mother in law lives in Key West and we drive regularly over there to see her but sometimes she…read morecomes to Miami on the Greyhound bus to visit, she can drive and has her own car but it's more comfortable to use shuttle services for long drives and we also feel safer having her being driven by Greyhound. We always drop her off and pick her up from the Miami airport station and have never experienced a delay on the departure and arrival times. Sometimes we have arrived at the station to buy the tickets and have waited 5-10 minutes for someone to show up to the counter but have never received awful or disrespectful service, so overall I think the shuttle service is great but customer service is just ok.

Excellent travel station No notes 10/10…read more Huge and great customer service The train station offers a multiple stop across South Florida up to Orlando The prices are economical and access to the location is easy

I took the Brightline from Fort Lauderdale to the Miami station, and the Miami station was nicer by…read morefar. The built-in food hall is pretty great, and the fact that it is in a building with other things, rather than the stand alone of the FTL station, made it feel much more integrated into city life. While I did find that Brightline created an unnecessary and undue amount of stress for a short day trip, I understand why this train exists and why people who are traveling. Despite having taken public transit, with the people mover broken, there was no way to leave the station in an environmentally conscious manner. Although on paper the walk to the Perez Museum doesn't seem too long, it is an unshaded route passing a mess of abandoned lots, construction, heavy traffic, and many unpleasantries that were very, very sad to observe. We had to wait in line with other people all ordering Lyfts and Ubers. Returning to the station was also difficult, trying to catch a ride in city traffic and worrying about missing the return train.

Last September I took the bus to Miami Airport. It was advertised as a luxury red bus. It was a…read moreCaribbean substitute. Dirty, narrow seats. Restroom on board was filthy. No toilet paper, no water, no paper towels. Female driver would speed up and then slam on the brakes repeatedly. I had just come out of the restroom when she accelerated throwing me backwards to the floor. Another passenger helped me up as I was wedged in the aisle. I was badly bruised. Awful 3 hour trip.

All college families offer this transportation as a valid and inexpensive choice against…read moreBrightline, and your better not to choose Red Coach altogether. Bus was late to an unscript (Shell Gas Sign) on Turnpike in Pompano. Bus was late about 30 minutes which seemed related to previous stop in airport FT Laud. Son's trip was to arrive at UCF at 9pm, it was after 1030pm. That's over 4 hours on bus without stretching feet and movement off bus ! Bus had seating issues in West Palm and sounded like overbooking. Out sons neighbor on bus was grossly oversized for his window seat in economy. (Buy correct seat size for all comfort) The gentlemen also vaped the entire route which should not happen in enclosed areas. No room to stretch out even in aisle seat to rest. One and done .... This is like herding cattle versus a luxury bus experience. Don't believe the hype. One star is better than deserved. Take Brightline and Uber to campus.

We were in town for two days and to get around we used the trolley and bus…read more This is new to our family as we do not have city trolleys by us. It was a nice new experience and fun to ride around town in. The driver was very nice AND helpful as well.

The good news about the trolley is that it is free. The bad news about this trolley system is also…read morethat it is free. I was able to catch the trolley a couple of times, but no matter what time of day I caught it, It was packed. Standing room only. Sometimes it was so packed that the driver just passed me at while I was at the stop and just waved me off. The trolley was relatively clean,, but it appears that there are not many rules, at least ones being enforced. I saw people on the trolley with lots of luggage and even a motorized scooter. The trolley has clearly marked stops, for the most part, but appeared to not be on any type of schedule. There would be 30 to 40 minutes between trolleys, then you would have trolleys 2 back to back. I would say that I was able to catch the trolley about 50% of my attempts. You can track the trolley's movement via the app to keep you updated as to where they are at in real time. The trolley is ADA compliant and most have a lift in the back. They also have A/C, which is a plus. I almost wish that they would charge a small fee like a dollar to ride, to free up some space. It appeared that some people were riding because they were just bored. Anyway, I love this concept and that people have an affordable way to get around the city. I just wish there was more space available on them and that heir schedule was more reliable.

I also was skeptical of using this service after reading prior reviews…read more Boarding process from Fort Lauderdale was smooth after getting there at 6:30am. The ride going to Freeport was a bit choppy but crew was ready to assist any passengers that were experiencing sickness. Duty free shop on boat had good deals. Food was decent for being on a boat and drinks were strong and reasonably priced. Return boarding at Freeport was again east and fast considering I got there at 530. Boat on return was more lively with a dj getting the more lively passengers to dance and select songs. Needless to Soul train line was formed. Even passengers who didn't get seemed entertained watching others dancing. Once back at Fort Lauderdale the process was a bit more lengthy depart given there were only two agents checking passports. Yes faster to fly but if going in a group or maybe you find a deal I would recommend as a nice alternative to Freeport.

Been to 20 different countries all over the world back packed, stayed in hostels, by far the worst…read moretrip I even been on if you want to waste a day on your vacation book now! Was 280$ for ferry ride pay for food on ferry, you get to Bahamas at 12pm!! get to Bahamas it is 100$ from the ferry port to where ever you want to go, 16$ to get on the beach, you get 2 hours of kayak or jetski on the beach then they close water sports and you swim for another 2 hours then 4pm they bring you back to the port for the 3 hours back to Ft. Lauderdale and you wait in customs for a hour, once you get out of customs it is 12am at night and the port is closed there are taxi Take the taxi, if you uber they won't let uber in the port after 10pm you will be stranded had to walk the whole port to get out of it to get a uber to pick us up didn't get home till 2:30am in the morning. Goodluck!