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    RedCoach

    1.6 (227 reviews)
    Closed 7:00 am - 11:00 pm

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    Hubert C.

    If I could give it negative stars I would. 1. Upon arrival at the Orlando Bus station on McCoy Road, I noticed there was at least 100 people inside and outside of the bus station building. It was a scene and It reminded me of what you might think of when you imagine a grayhound bus station. It was not organized or well kept at all. It was chaos. 2. My wife purchased a business class bus ticket (from Orlando to Ft Lauderdale, route 9009) which if you look at their website is supposed to have larger seats, a deep recline, working HVAC, working WiFi, working electrical outlets, etc. THE BUS SHE WAS ON HAD NONE OF THESE THINGS. It was basically an economy bus which they say is business class. 3. Actually I think they made the Business Class passengers get on the economy bus and the economy bus passengers get on the business class bus. The staff there, including the attendant, Waleshka ,was extremely rude and a bit clueless. You cannot reason with her. When a bus with big letters stated "Business Class" on the side of it pulls up she tells everyone this is the economy bus. Then when the red economy bus shows up, she tells everyone this is the business class bus. 4. We tried to talk some sense into her and the bus driver of the bus with the word "Business Class" printed on it ( he was a 30-year old latino male driver) both of them became combative with every one of the business class passengers that tried to ask questions. The bus driver was condescending. When I asked if this was the 1:05pm bus to Fort Lauderdale his response was "look at your watch". He had a smart ass response for every serious inquiry. It's like this company is run by a bunch of clowns. 5. From looking at the interior it is evident that the bus that my wife was told to get on was not business class. Waleshka lied or was so moronic that she couldn't tell the different. The seats were small, had very little recline, the A/C didn't work, the electrical outlets didn't work, etc. If that is business class, my uncle owns the statue of liberty. 6. We called the 877 - 733 - 0724 number provided at the front desk and calling that number leads to a lady that was equality has clueless about bus locations and time. This is one of the worse transportation experiences that we've had. I highly recommend you search for the several other bus services from Orlando to South Florida. Please do yourself a favor and try Coach USA or MegaBus or FlixBus or maybe even Grayhound may be better.

    Javeria K.

    Biggest POS bus service. NOT A LUXURY BUS with ant sort of standards. We were waiting at the stop for our bus which was supposed to leave at 9:30 AM, then go to downtown for another stop, then straight to Houston. AFTER 9:30 AM when the bus didn't show up, the tracking updated and indicated that they decided to just skip the UTD/prior stop and leave an hour early from the downtown stop. Lol what?! No notifications. Only notice I got was that the bus was on time before I left at 9. This was a lie as the bus was already in downtown and left an hour early. Trash service will never ride them again.

    Non existent customer service that uses WhatsApp

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    2 months ago

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    8 months ago

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    1 year ago

    I had a problem booking a ticket online...and received excellent customer service from Rubi.

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    2 years ago

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    2 years ago

    Their customer service is probably the most unprofessional individuals I've ever dealt with, almost seemed like a joke.

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    1 year ago

    service was sinply perfect, comfort, wifi , punctuality. the best service ever impossiblento, invrem

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    5 years ago

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    2 years ago

    It was not clean and trash under the seats . It was in Tallahassee, downtown. Also when I enter the bus , it was hot no ac was on...

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