Hired through Dolly app because that app was recommended by our new apartment. They didn't call, only texts, and didn't make it clear what their contact info was vs. the app automated text (3 different numbers). We told them that we were in a 2 bedroom and even though I didn't give him an estimate of how many boxes due to my own struggles, they showed up with a small box truck that clearly isn't big enough. They made a few comments about how big the couch was, it's L shaped, but not a wrap around or anything. They didn't cover the hard wood floors, they didn't wrap any of our furniture (even though I'm pretty sure I saw a tub of moving blankets when I went out to my car). About 1/2 way through the move, Christoph said that if he would have known how much stuff we had, he wouldn't have taken the job and he isn't going to make 2 trips. When they unloaded (which wasn't very careful) they brought our coffee table in at the new apartment, it was supposed to have a bottom shelf underneath that was completely separated and one of the legs was broken off. They had tried to play it off like it wasn't broken, even though the peg that used to hold the bottom shelf was facing the wrong way on that leg like they tried to just stick it back on. When I pointed it out, he said "yeah, it looks a little off" and then continued like that wasn't a big deal. When they were "finished" (because they only moved a little over half our stuff) and left, we found more damage to our mattress and box spring (even though we had put them in plastic covers that we bought), the armoire, and couch. The last time we moved we used Brother Movers (only didn't use them again because we - wrongly - trusted the recommendation of using Dolly) and they worked harder, had a big enough truck to move all our stuff, protected our stuff and the floors, worked for more hours, and cost less including tip. These guys tried to be nice, but I will never use Dolly or Swift Movers again! read more