I signed up for the Rewards program, for the $5 off first order coupon. Upon my introduction to Sweetgreen. There was little to dislike. They have a lot of offer on the menu. I'm a lover, big time. Sure, the items available are definitely not cheap. My salad was $18, but chock full of high-quality ingredients. So scrumptious/fresh-smelling. There is an up charge if you want to add protein, of course. I got a seasonal selection. The Alice Waters' Peach & Goat Cheese Salad. Comes with lemon-tarragon dressing. It's tangy and very tasty. The bowl that you pay for is sizable, and you might not finish the whole thing in one sitting. But it's easy to put in the fridge to be stored/ enjoyed later. I got terrific customer service, and didn't experience any issue. The store was clean and the staff members were welcoming, helpful, and eager. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - The Alice Waters' Peach & Goat Cheese seasonal selection. Loads of fresh mint and chunks of summer peaches. - Salad Near Me - Walnut Creek, California

I've been a Sweetgreen customer since the original Mountain View location opened roughly 15 years ago. Today was the worst customer service experience I've ever had at any Sweetgreen. I specifically requested a bowl for dine in because I strongly dislike eating out of the compostable cardboard containers. They affect the taste and overall dining experience for me. When I asked for a bowl, I was told none were available. The problem was that I could clearly see bowls in the restaurant. I was told they were "dirty" and unavailable. I also observed bowls being used for wrap preparation. I pointed out that there were other bowls visible, including plastic and porcelain bowls, but Store Manager Julia repeatedly cited "store policy" and offered no solution whatsoever. What was most disappointing was the complete lack of effort to accommodate a loyal customer. No attempt to wash a bowl. No alternative suggestion. No effort to find a manager-level solution. Just a flat "no." As a result, my wife ate her salad, my daughter ate her wrap, and I sat there watching because I refused to eat from the cardboard container. I've happily supported Sweetgreen for over 15 years, but after today's experience, that relationship is over. Other fast-casual restaurants like MIXT and Tender Greens have no issue providing proper dine-in bowls and plates when customers request them. The issue wasn't the bowl. It was the attitude, the unwillingness to help, and a manager who seemed more interested in hiding behind policy than solving a customer problem. After 15 years as a customer, I expected better. UPDATE: Sweetgreen responded with a generic, copy-and-paste apology that did not address any of the questions raised in this review. Specifically: * Does Sweetgreen provide dine in bowls or not? * Why are dine in bowls prominently featured in Sweetgreen's advertising and app if customers cannot use them? * Why was no attempt made to wash a bowl or otherwise accommodate a dine in customer? * Was Store Manager Julia correctly applying Sweetgreen policy, or was this simply poor customer service? I am still waiting for an answer. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Advertised: dine in bowls. Reality: 'Sorry, we can't give you one.' After 15 years as a customer, that's disappointing. - Salad Near Me - Walnut Creek, California

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Food 5/5 Service 3.5/5 Ambiance 2.5/5 I've been wanting to try this spot for a while and I'm glad I did. Unfortunately the rain caused a plumbing issue resulting in sewage back up and bathrooms and half of the seating were closed. Thus, the reason for the low ambiance score. The food was very good, everything was fresh and the combination of flavors were perfectly flavored. I ordered the chicken avocado bowl with Romain and quinoa as a base. You can pick your own and I subbed crunchy rice vs. tortilla chips. I loved my bowl and wistfully look back to try some of the other bowls I saw other patrons order. This is a fast casual spot, you place your order while going down a line to select ingredients. At the end your salad or bowl is tossed and ready to eat. I loved it and recommend without reservation. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Chicken Avocado Ranch Bowl W/ romaine, quinoa and sub crispy rice vs. chips - Salad Near Me - Walnut Creek, California

First time trying Sweetgreen and it did not disappoint. I decided to order the Chicken Sesame Crunch Salad and it was delicious. For the price you get a good portion, I loved the dressing and also liked that you can still customize it and add additional ingredients if you want. I ordered through the app during lunch time and it was ready within 10 minutes. I can't wait to come back and try their bowls and wraps as well. Also if you order through the app you can accumulate points for rewards. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Chicken Sesame Crunch - Salad Near Me - Walnut Creek, California

Service is always great. The food quality itself is questionable these days though. The last time I got a salad from here, there was a large beetle in the middle of the kale and it turned me away for months. I used to loooove SG so I gave it another chance last night and went with my regular - the kale Caesar salad with salmon instead of chicken.... I got food poisoning for the first time from that salmon. All I ate yesterday was popcorn from the theater across the street and the salad. It was around 8:30PM and I don't know how long the salmon was out, but I know it shouldn't be left out for too long. Please for the love of god - throw the fish away after 1 or 2 hours so your customers don't have to experience the night I just had. To be fair, it could've been bad before yall even cooked it. But the result is still the same. Super bummed because that was my first time back after a bad enough experience. And I will not be learning that lesson more than twice. read more

The workers were patient and helpful and this location was very clean. I was really excited to try Sweetgreen for the first time after hearing about many people rave about it, but unfortunately the flavor fell short for me. I ordered the hot honey chicken but there wasn't much flavor coming through. Fortunately, it had close to 50 grams of protein so I might come back.. but for similar clean eats, I would prefer Tender Greens or Urban Kitchen. I wanted to love this place and wish I could give the staff and vibes 5 stars- I just hoped the dishes themselves were a little tastier! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Hot Honey Chicken - Salad Near Me - Walnut Creek, California

I don't get the bad reviews, this location is always consistent for me. Staff is kind and efficient, I've only ever experienced one dud. Steak honey crunch, bbq chicken salad, the new wraps, harvest bowl, and even the overpriced protein plates, they're all tasty. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Walnut Creek, California

The food at Sweetgreen is so good. It will cost you a fortune if you are like me and want to have what you wanna have because there's like a four topping limit when you make your own salad I got a salad in my aunt and uncle got wraps and we all really enjoyed everything. The service was really kind. The ambience of the place was not so great because the tables were dirty but when I alerted the staff. They were more than happy to come and clean them, which I really appreciated. read more

This was a busy day and my first time to sweetgreen. I think this was a case of 'it's not you, it's me'. I was in a hurry and placed a quick order to-go. The worker went through everything quickly, though I told her I'd never been there before. I ate on my dish a little at a time. I guess the wild and green stuff isn't necessarily my cup of tea. I came here. I tried their food. It's not for me. Thanks anyway. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Walnut Creek, California

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Ordered 30 minutes in advance and they weren't ready. Apparently they ran out of white rice even though they have a designated tray to hold 10 cups of cooked rice. Not sure who was in charge or not paying attention but good job there. I guess ill just have the wild rice which is the worse version, cause that will really add to my overpriced bowl. Im glad I paid $40 to be disappointed when I could have driven 5 mins to chipotle. 3 other customers also waited also had the same issue. Definitely wont ever come here again. If I could give zero stars I would. read more

Hey guys, finally got to try this place went there to have lunch and I was thoroughly impressed with the selections so many fresh vegetables, protein, different spices and sauces I was greeted warmly with was there any selections or things that I was looking for inside the restaurant? They offered me lots of selections or if I wanted to make my own I was very happy with all of the choices It's is a little small but lots of room to hang out and have lunch. The flavors were so good. I got the chicken avocado salad with extra trimmings and the cost is a little pricey, but you're getting fresh ingredients which I rather pay more for fresh than less soggy or old food. Definitely looking forward to next time. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Big bag for my huge salad - Salad Near Me - Walnut Creek, California

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Sweetgreen is kind of hit or miss for me. I've had other salads here before that were actually good, so I know they can do it right. But the chicken pesto parm was just not it. The flavor was really bland and honestly pretty disappointing. What made it worse was the price. Paying almost $20 for a salad that tasted like that hurt. I get the convenience and the healthy angle, but for that price, it really needs to deliver. I'd stick to their other salads next time because this one was honestly nasty read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Walnut Creek, California

sweet green is really good. You know it's kind of hard to eat at sweet when shake shack across the street but I would say that sweet green like the food you can tell is really fresh and it's like really good. The only thing I would say it's like really expensive. They don't have like that many options. I was kind of disappointed because they didn't have broccoli like normal broccoli they only like spicy broccoli, which is like gross. The service is like pretty good I like that you can kind of like make your own bowl and the ambience is really it's giving like LA influencer and that's kind of a vibe read more

Their salad gave me food poisoning which has lasted almost an entire week so far, and has yet to let up. I've had to take 3 days off of work because it was so severe that I couldn't even stand. If these symptoms don't improve I'll need to go to the emergency room, which will be very costly. All of this indicates poor food preparation, which I would expect to be non-existent when I pay $30 dollars for a salad. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - $30 for this salad with a side of food poisoning that I'm still not over. - Salad Near Me - Walnut Creek, California

Came here for the first time and was excited to try. However, just noticed a hair in my salad. Wont be back...bummer! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Hair! Gross - Salad Near Me - Walnut Creek, California

This is my first time going to sweet green. I just found out it is a chain. I am giving it two stars, because it was completely over priced and I did not even like it. It felt really dry. I got the harvest bowl. Flavor was so bland as well. Not worth $15 at all. Steak was very dry. My partner thought his bowl was so little. Said the scoops were tiny and was not satisfied at all after. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Harvest bowl. Dry and skimp. - Salad Near Me - Walnut Creek, California

Health choices and reasonably price. You can go to McDonald's and get some greasy unhealthy food for a couple bucks cheaper than a healthy plate/bowl from here. Their food is hot and fresh, and made to order so you know you're not getting anything that was reheated in a microwave. It's clean, organized, and the food line is quick due to the amount of workers they have. I favor the Caramelized Garlic Steak as it's tender and juicy bites go very nicely with the wild rice and sweet potatoes they offer. I highly recommend this place if you want something healthy and filling. read more

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This was my first time at sweet green. I ordered the new cucumber kimchi salad and added miso salmon. The bowl was $20 & change. They ask you if you want light, medium or heavy amounts of dressing on your bowl. I asked for medium but my salad was swimming in dressing. Otherwise, the meal had loads of flavor and it was refreshing. The service and vibe was fine. Overall nothing amazing. I'd go back to try something that I may like more but I am not going back immediately. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Cucumber Kimchi Crunch Salad + Miso Glazed Salmon - Salad Near Me - Walnut Creek, California

The chicken was not white meat it was maybe thigh? I'm not sure. It was very fatty and gristly. Almost inedible. Pretty unacceptable at the price point. read more

I haven't been back here since finding bugs in my food. I understand it happens with fresh vegetables but they were crawling around and multiple of them. I never received a refund because it was too busy that day. read more

Used to love sweetgreen but this is the second time I've found a long black hair in my bowl. They first tried to offer me a $10 credit for my $25 bowl until *I* requested a refund Looking at the reviews and others keep sharing the same or similar reviews of hair being in their food. Absolutely disgusting read more

I like this location better than the Berkeley location. They seem nicer here and seem to work more efficiently in terms of not having you wait as long to take your order. Parking can be iffy around here. I would park in multi level parking lot next to the theatre and walk over (it's free!). read more

Highly positive opinion of sweetgreen Walnut Creek location. It's probably the restaurant that I frequent the most within the downtown Walnut Creek area, due to having a sweetpass membership where I pay $10, which allows me to get $3 off every order, with a refresh period of 12-hour periods. The staff that works here are always friendly, the orders arriving timely, and them just knowing how to efficiently have folks in and out for this fast-casual category of restaurant. They definitely have folks that keep an eye out for utensils, to ensure that tables are made fit for sitting, and that all things run smoothly. When comparing this location to a couple of the other locations that I frequent - SOMA and Oakland City Center, I would drop it 1 star, down to the current 4 star rating. It is marginally less expensive than some items than the SOMA location, but in terms of cleanliness, sometimes the staff would be too busy tending to customers to empty out the compostable bins. This has resulted in frequent overflowing of the compostable bins and a huge mess by their disposal area by their restrooms. When compared to the Oakland City Center location, I would rank this higher in terms of timely pick-up orders, but noticed that some items are about $1-$1.50 more expensive than this Walnut Creek location. The food is always fresh, with quality ingredients, and well portioned. I would stay that this is one of the main selling points and why I decided to sign up for a sweetpass. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Shroomami - Salad Near Me - Walnut Creek, California

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Pretty good place for a basic salad. Nothing special. Their prices are high--typical bay area pricing.

I think if you're going to serve salad to the public, you should at least train your staff on basic food safety. The person that dished my lunch, Elijah, grabbed a handful of kale, no tongs, with their gloved hand . And continued with the same set of gloves, at checkout, for cleaning, and to serve other customers. Providing tongs and gloves is a good first step, but the staff need to be trained on how to use them properly. It's bad enough that we're likely eating plastics from the gloves, can they at least not handle food with the same gloves they use at the register and for cleaning? read more

Did I just order from Temu?! Hahaha The steak looks so good from the photos posted online, as well as from the menu and the big photo in store. From ads, photos and menu, you see a nicely grilled medium/medium rare steak sliced in strips.....then you get this over seasoned (not garlicy anyway) quite salty well done beef cubes (looks more like beef stewed lol). And yes, you would definitely need a dressing to tone the salt down. Yes, super disappointed. I miss Tender Greens here in Walnut Creek! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Temu style steak hahaha - Salad Near Me - Walnut Creek, California

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I come in almost everyday and had never had an issue with adding tomatoes and removing parmesan crisps and dressing. The manager doesn't seem to care and instead of giving you options or letting you pay for the tomatoes, she says " I can't modify the order"! Girls serving you are also rude and simply add everything without asking, saying "you need to request for it from the beginning". Very complicated staff. People that work on weekdays give a better customer service. read more

Before today I loved sweetgreen and almost got it daily. The Walnut Creek location has huge issues. I was ignored by Cat the manager. She was beyond disrespectful. I drove home only to find out no cucumbers in my miso salmon. So I had to drive 20 mins back only to be told they had to throw the other bowl away. Why!? That is so wasteful and just wrong. I would like for someone to contact me because wasting quality food is terrible and distasteful. This makes me never want to eat at another sweetgreen again. If my concerns are not meant I will post about this on my social media. As I have over 3 million followers who will be notified that Sweetgreen waste their food even when it was their fault. Zero stars if I could ! Cat, you should retire. read more

Placed an online order. Once you submit, it can't be canceled. I ordered a $370 lunch for my customers. The delivery date was wrong. And there was absolutely no way to cancel or reschedule. I'm livid. There's no live customer support. It's all automated. read more

If you're charging $20 for a salad, the expectation is that it's made with fresh, high-quality ingredients and not wilted or spoiled greens. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - BBQ Chicken Salad - Salad Near Me - Walnut Creek, California

Went here during my lunch break and there was a line but they still got through everyone quickly! I got the chicken avocado ranch bowl (3.5/5). The ranch was veryyy pickled, didn't taste like ranch to be honest, wasn't a big fan of that. The ingredients were fresh, the apple in the salad was a great choice! I wish they gave more chicken though, especially for the price you pay. Overall still nice spot for a healthier lunch :) read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Chicken Avocado Ranch - Salad Near Me - Walnut Creek, California

I had a really delicious steak salad, with the help of the friendly employees. I've definitely had rude service at this location, but not today. They gladly helped with my food allergies and were patient when I had to look up something about one of their ingredients. I'm not sure I would eat at this place because it seems a bit uncomfortable (chairs) and cold, so I usually get my meals to go. read more

Alas, I wanted a salad and was kind of in a hurry so here I am. So the line wasn't too long at lunchtime, yet it def took more than one would think to get my order in. About $16 for a pretty pedestrian salad, but to be fair it only had 500 calories. So, there ya are. The salad you asked? I got the buffalo chicken with blackened chicken, buffalo sauce, caesar dressing, blue cheese and tomatoes. Again, 500 calories, but nothing crazy here. I'd imagine the calories all came from the dressing. I asked for some purple cabbage to brighten up this dish with both texture and color, and they let me know that it would be extra. Again, eh? The main gripe: it was so noisy inside AND (big and here), there was no seating. This is a one off, but like kind of a big one off: Like literally the chairs were gone, minus a few. I followed up with the staff and they were like oh, yeah, they were taken, we are getting new ones. Well, that is great, but like new one's weren't there yet. So, my friend and I ate seated next to each other at a booth, talking loudly to compensate for the very loud spot. Overall, pass for me, but by no means a bad spot for an average lunch! read more

One word: yikes! I'm sorry but this place is a joke. The way they charge for more than 4 veggie toppings and give the smallest measly scoop of protein. I laughed out loud when I saw how small the scoop of protein was; I literally thought they were playing a joke on me. Their bowls are crazy expensive (around $16-$19) and it just increases if you want more toppings. Even fried onions or crispy rice on the top at the end is considered a topping and you'll be charged for it! That's insane to me. For them to charge extra for every little thing is actually wild. I have never been scammed in this way before from a restaurant. The guy making my order was also a little lost and didn't know what he was doing. He was not helpful at all. I felt so confused and scammed from this whole experience. The food also isn't even that good!! That's what's insane to me. I will never be coming back! If you are considering coming here, don't. There's a ton of restaurants around this area that can fill you up, satisfy you better, give you better quality and service, and cost less. read more

Today we ordered the crispy rice bowl. Mickey made our salad today. What an amazing employee. This worker had an awesome attitude and was very kind. They made our experience a memorable one! Will definitely be coming back and hopefully getting the same worker! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Crispy Rice Bowl - Salad Near Me - Walnut Creek, California

I had an incredibly frustrating experience with Sweetgreen support and feel compelled to share it. I made an online order in error and tried to correct it immediately, but Sweetgreen provides no way to edit or cancel an order and no way to contact the store directly. Their automated system makes it impossible to resolve a simple mistake. I contacted support right away and was told I would receive a refund and that someone would follow up within twenty four hours. No one ever reached out. When I tried again, I had to repeat the entire situation to another support agent who confirmed I would be connected to a live person. That agent then told me they would only refund a single item, not the entire incorrect order, even though I had placed a corrected order only minutes later. I explained that this policy creates a situation where customers have no way to fix a mistake and no way to speak with a store before an order is made. Their response was to repeat policy language instead of addressing the situation or offering a reasonable solution. The end result was no meaningful help, no accountability for the earlier promise of a full refund, and several long back and forth messages that went nowhere. This experience made it clear that Sweetgreen does not support customers who use their own online ordering system. What should have been an easy fix turned into a very poor experience that left me feeling unheard and dismissed. I will not be ordering from Sweetgreen again until they improve their system and their customer support. read more

I go here 3x a week and my salad is consistently excellent. To top it off, Kat and her crew are very kind when picking up orders!

My only issue with this location is before I've ordered they've been really slow but the second time I ordered it was fine. I've also been inside before and it had ac and was pretty clean. Sweetgreen has some premade bowl options but I just tweak it a little bit and it's the perfect salad. A little overpriced to some but I definitely have it as a treat. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Walnut Creek, California

I had their Caramelized Garlic Steak at Sweetgreen Grass-fed and pasture-raised. The steak is cooked to perfection, resulting in tender bites bursting with flavor. The caramelized garlic adds a sweet and savory twist. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Caramelized Garlic Steak - Salad Near Me - Walnut Creek, California

Food was great, service also so great. But for the love of god get some blinds of some sort. Poor workers are struggling to keep their eyes open and while you wait in line it feels like you're getting fried with a magnifying glass because of the sun and all glass walls. read more