Terrible installation. I didn't know these were all issues until my neighbors came in and pointed them out. 1. The drywall was damaged since the guy mistakenly drilled a wrong hole and told me to patch it by myself. 2. The fan was upgraded and making so much noise. I could hear the noise clearly inside of my family room and dining room. 3. The hole on my exterior wall were not properly sealed. 4. The radon fan support strap and mounting hardware were improperly secured to vinyl siding instead of a solid frame. This installation has caused the siding to deform and created gaps in the exterior wall. 5. The clear LEXAN cover violates EPA / ANSI-AARST standard of radon mitigation!!! This sump cover installation is not compliant. The cover is permanently sealed to the slab with caulk, is not serviceable, and all pipe penetrations are improperly sealed using tape and sealant instead of proper grommets or flanges. This does not meet ANSI-AARST radon mitigation standards for airtight, durable, and serviceable sump covers. The Swat manager told me it is good for visibility BUT the visibility of sump pump is not required for radon system, well seal without destroying the seal when maintenance is needed is important! read more

See all

They messed up the installation, caused damage in the house and are not doing anything to make it right. Rush job and incomplete and substandard work. Stay away from this operation. read more

Worst company in history. If you want a nightmare, call these guys. The word incompetent doesn't begin to explain Swat. They charged over $1600 to install a mitigation fan that did absolutely nothing. Radon levels were the same before and after. Then trying to get somebody on the phone to talk about it was a task in itself. After falsely promising me a call back, I finally spoke with management. They were rude and absolutely refused me a refund. The solution he gave was to pay an additional $1500 to add a whole other system , with no guarantee of lower levels. So basically they want me to just keep paying for more and more equipment with no way of knowing if any of it will work. Techs have been to my house three times now. The first time they came, they dug the hole more. That did nothing, next time they came, he didn't have the equipment he said he needed. Not to mention, it takes about a month each time for someone to come out. Meanwhile my pregnant wife and four children are breathing toxic air. To prevent poisoning my family, I had to open windows in dead of winter and got some wild electric bills. Just crazy. Please call a local mitigation team who knows what they are doing. These people are trying to rob you. At the end of the day, I will have to pay another company to come do what they were supposed to. Other company guarantees levels without more money. These people are criminals. read more

Installer said he is paid by the job, and left without completing the job. So, I called their extreme rude customer service, which will not speak to me until you pay in full or they will place a lien on your home. Yes, that was their rude response. This business model allows them to send their installer out for several service calls. Search for an honest company that will give you a free detailed estimate and price in writing , and stay away from SWAT. read more

"The men, from Swat Enviormental, who installed my equipment were excellent. They worked hard and fast. They did a super job. They were extremely neat. I am very satisfied with both the price and the service. Big Moe read more

Swat Environmental - Swat Environmental Radon removal piping. - Environmental Testing Near Me

As a loyal returning customer, I'm very frustrated with how SWAT handled my recent service. They installed their system without consulting me, removed my sump pump without permission, and told my daughter to call a plumber to reinstall it. There was no explanation, no discussion, and now I'm left with the fear of my basement flooding. I've tried contacting them several times, and there's been no response. This is not how you treat your customers -- especially returning ones. I value clean air, but not at the expense of my home's safety. Extremely poor customer service and rude behavior from their staff. I can no longer recommend SWAT to read more

The guys at SWAT were on time and did a great job mitigating my Radon issue. When there was an issue with the test, their customer service folks did a good job of making sure they did the right thing for us. read more

Terrible. This company mislead me entirely. They quoted me 1600 for a system. Knowing my slab had no gravel under it. Which means multiple collection points. Cha Ching. Cha Ching. The installer didn't even want to do a test to see if it would draw any air or radon. I insisted. That took all of 5 minutes to conclude there's no draw. My basement is big. And this system would have been completely useless. They are not telling people Important info. And if I hadn't researched before he came I would have a system in my basement for looks only. THEN to add insult to injury they send me a bill for 250 dollars. For wasting MY TIME. Was never told no gravel means more money. Never told or informed on any emails about 250 cancellation fee. Never told. Do your research. Zero stars. Zero. read more

They finally did return my seller's money, so we appreciate that. As I said, the office staff at SWAT tries very hard to do a good job.

Awful customer service. I scheduled an appointment and initially the customer service was good. Appointment date came and I get an email that morning stating "Or technician have are sick..." Which I deduce means tech is sick and not coming. Rescheduled me 14 days later. I called in the morning to verify, and was confirmed that I was on the schedule. No one showed up. I called and spoke with the dispatcher, Alisha. She pretty much told me that my ticket wasn't assigned to a tech and gave me "options". She could reschedule me for the end of the week or I could go find another company. I asked to speak with her lead tech. She said Dominic would call me in 10 minutes... Still waiting... read more

the fans they installed about 6 yrs back have a very low shelf life. Do not use them. When u called for a replacement they said it costs $500 to fix. Extremely unprofessional as well. They scheduled an appointment and then cancelled it stating they need a card on file. Why do you need a card on file when the service is incomplete. will not recommend. read more

Do NOT use this company. Very disappointed with SWAT Radon of Virginia. I called and spoke with representative who gave me quote. I informed him there is only one spot in the inner part of basement that is unfinished, the room where the sump is located, and rest of the basement is fully finished. I was told the technician will come evaluate for a location, but no mention this came at cost. The technician came and stated the sump pump room is too far from exterior (it is about 10 ft sump pump hole and 4-5 feet from closest unfinished area in the room). He found a spot in a corner of a bedroom, which I told him is not acceptable. He said I could think about it and let them know either way. He mentioned this happened yesterday with another client as well and they didn't charge them. I was surprised and told him I didn't know of of any charge to evaluate. He said he would call his manager, but he had no luck. So said he will have his manager call he. Later that day I got a email with invoice for $198.90 for evaluation. I called the company twice to speak to manager and each time they said would message him to call me. No call and its been 2 days since the tech came. I keep getting invoice to pay. I will continue to call. I wish I had looked for reviews, but be honest there very few reviews if any easily available (none on google reviews; there few on BBB and mainly on yelp). That should have been a sign to not use this company. Stay away from this company. My realtor mentioned this company that's why I called them, but I will inform my realtor my experience and will encourage him never to refer clients to this company. Extremely disappointed with lack of transparency and customer service. read more

SWAT installed my radon mitigation in March. Initially it seamed to go well but things changed. I noticed that the water level was too high and the fan was struggling to draw air from the drain tile. I called and they promptly sent out a technician. The technician was prompt and polite but didn't really seam to know how to change the float height to lower the water level. He called another technician and was able to lower the float. Unfortunately he lowered it too low and it was not shutting off fast enough and was drawing air. This burned out my pump within a couple weeks. After being out for the day my wife went to check something in our basement and notice that water was pooling at the bottom of the stairs. We found that the sump basket was full and water was seeping in around the basement walls. Luckily we were able to save valuable items but there was some water damage to carpet and some boxes. We had to call emergency service to install a new pump and were up till nearly 1am sucking up water. After talking to a couple people at SWAT I was told they would see what they could do to reimburse some of the cost of the pump. I was told a manager would get back to me soon. No one ever called even after I repeatedly called to ask for an update. I have given them weeks to get back to me and at least discuss a resolution and nothing. So if you go with SWAT, hope you don't have a problem because they apparently don't take responsibility for their mistakes. read more

After reading other reviews, I was hesitant to use SWAT but I am glad that I decided to use them. Dealing with Steve (sales person) was great. He was very patient, explained the process, and answered all of my questions. My system installation was scheduled for noon, but the technician was able to come early -- this was great for me. Ed (technician) called 30 minutes prior to arriving. Once on-site, Ed inspected the home and described the installation process. Through the entire process, Ed explained what he was doing and answered my many questions, taking great care to ensure that I understood. Once the job was completed, the work areas were cleaned and Ed provided maintenance instructions. I found the entire process, from quote to installation, to be very professional. read more

Great company! Called a few times to get a price and ask a few questions. All of my questions were answered and the price was great. On the day of the installation o got a call from their dispatcher stating the installer had been in an auto accident. (He was ok) but would be unable to come today. They still were able to send someone else out. Which I was not expecting. The installer came was professional and explained everything and installed the system in a short amount of time. Highly recommend read more

I have a similar situation as another reviewer. I have a confirmation email of my appointment to come install a radon mitigation system at my house from July 13, 2019. They were supposed to come to my house, today, September 21st between 7am-11am. I even confirmed the appointment on Thursday September 19th, 2019, and they said everything was set. (I have the call logs and email communication with this whack company, don't mess with me). TELL ME WHY, I had to call them on the day of, September 21st at 12pm to ask them why in the actual heck (didn't day that, but I thought it), they have not arrived yet. And the person on the phone acting like they're looking up my information says, "someone cancelled the appointment". Excuse me WHAT?! The appointment was cancelled between Thursday and Saturday? And no one called me to tell me this, hmm OK. And I specifically said that I'm only available on SATURDAYS because I work a lot, so I took off months ago for this!!! And this man tells me that they can come next Saturday, September 28th, 2019 and was going to send a confirmation email, I was like, sure but it'll be $100 less on the bill. Like 15 minutes later I get a voicemail saying that no one can come on Saturday 28th but they can come on a Wednesday 25th. Absolutely unacceptable, these people made me sit around for HOURS waiting for them, and don't show up. I had to loose work time and now they want me to take another day off AND during the week. They got me MESSED up with an idiot if they think I'm going to call them back. Worst customer service ever and I'm so glad they're not getting my money. I was trying to do business with the Fredericksburg office at (540) 373-2436, but please save yourself the hassle because from what I understand all the Virginia offices are the same. So unprofessional. read more

They came out to give an estimate and said they could do it the next day. We cancelled in about an hour and now they want to charge a cancellation fee of $200!!! Fine print in the quote. This is a total ripoff!! I would not recommend this company ever. We went with another company all together. read more

Wasted our time and never showed up! We found out we had high radon levels in our basement and called Swat to install a radon mitigation system. Our appointment was scheduled two weeks in advance over our Christmas break for an arrival time of 8:00-11:00am. I put the appointment in my phone's calendar and wrote it down on a hardcopy calendar we keep for all appointments. On the day of our appointment we got up early to make sure everything was ready (kid fed, dressed, basement cleared out). At 9:36am I called Swat to confirm that they were set to come out that morning. The man who answered the phone sounded surprised by our appointment but he found it on their schedule and told us they'd now send a team out "in the early afternoon." We waited 4 more hours before calling back to ask again when we could expect the team to arrive. This time the man who answered the phone said we weren't scheduled until 12:00-3:00pm so we shouldn't have been waiting long at all. 1. This means the first person who took my call at 9:30am must have changed our appointment on the calendar to cover their mistake. But he never communicated the new appointment window to me except to say "early afternoon." 2. The mitigation system takes 7 hours to install. If they weren't scheduled to arrive until around 3pm and it gets dark at 4:30pm how could they see what they're doing outside my home to properly install the system? 3. I was told the manager would call me to discuss their scheduling mix up but never heard from him before the close of business. I don't trust this company at all. I cancelled our appointment and scheduled a new appointment with a radon company who receives very high reviews. We're so disappointed that we wasted 6 hours of our day during my husband's vacation to wait around for a company that did not honor their commitment and then tried to cover up their mistake. read more