Staff are completely useless. Refused to fix & refused to help us with our damaged Swarovski Elephant.
I bought my wife the Crystal Mother Elephant in 2014 and the tail broke. So we brought it into Swarovski in Cherry Creek. They looked at it, immediately named the type of Crystal Elephant that we had and offered to send it to get fixed at no cost.
4 years later, we have a broken tusk on the Elephant, so I took it to THIS store, at Park Meadows. I told the manager about my previous experience at Cherry Creek and I offered to pay to fix the Elephant since it's clearly out of warranty. I showed her the Amazon receipt, the date of purchase & the seller, but she refused to offer ANY service what-so-ever. She claimed "We cannot send the Elephant to get fixed without proof of purchase"
Listen, lady, you're an idiot if you don't realize this is Swarovski crystal... this is obviously made by your company. The team at Swarovski Cherry Creek are educated enough to know their own product, I suggest that Park Meadows does the same.
You've lost my business, I will try another store. But if the business practices of Swarovski are to sell an item and NOT fix it when damaged (even for a fee).. then you've lost a customer to Waterford.
Your move. read more