Their customer service is just absolutely top notch. They don't nickel and dime you and want their…read morecustomers happy and satisfied. Support this family owned shop, honest, hardworking people

Super professional. Resized 2 watch bands while I waited. Very friendly and reset a Citizen Blue…read moreAngels watch for me. I will return with all my watch needs from now on.

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

I'll admit, I'm a sucker for a good watch. Having quite the…read morevariety, the batteries tend to expire after a while and before I knew it, 90% of my watches were out of commission - other than for fashion (you know!). SO, in getting two new ones added to the collection that needed to be sized, I used it as an opportunity to pick some favorites for battery replacement. With Right Time super close to the house, my husband and I stopped in to drop off said watches. The woman behind the desk was super friendly, helpful and provided us with a reasonable time frame we could return to pick up the goods. She only quoted the prices for batteries, so I figured the removal of a link from the two watches, was either super cheap or free for doing business with them. After about 30 minutes we returned. The woman we had originally done business with was assisting other customers (their selection of watches is insane and really cool), so another woman helped us. She pulled the watches and had me try them on to ensure they fit just right before ringing us up. However, before she provided us with the total, she proceeded to state how the watches I had brought in were "fashion watches" with an upward nose and said that she would be willing to help me "next time" if I was willing to "buy a real watch" to which we led me other to the case of $2000 watches - that "go with everything and much better quality". I was a little taken aback because UM WUT and she sent me on the way. Realizing I hadn't paid for services, I returned to her stating we hadn't paid, and she rolled her eyes and said "okay, sorry, I was caught up in the hopes you'd want a real watch" before showing the $95 total. I was surprised at how expensive the service was, but now I know, I guess. All in all, this place is pricey for services and offers mixed customer service. Definitely not running to return.

I absolutely love Right Time! No matter how little or much you spend, they treat you the same. They…read moreare always so welcoming and treat you like family. Their many events and river cleanups help bring the community together! They are the STANDARD for how businesses should run. No matter what kind, size, or color you want, they more than likely have a few selections, if not a plethora for you!!

I have used these guys for simple things like battery's and resizing rings etc. Never had an issue…read moreand team was always pleasant and competent. I collect unusual timepieces, but I just figured you need to have them service by high end Jewlers like - well lets not name names So my most recent experiences. A Omega Marine chronometer - very obscure piece. I take it to a high end jeweler They send it to Zurich because there the only ones who can work on it. about a year and $400 later I have a new battery which promptly lasts 6 months. So I take it to fast fix and say "doubt you can work on this" Watch guy says I have heard of this but never worked on one let me take a look. So off to Perrys for lunch. 40 minutes later your Omega is done. You opted for the lifetime battery thats $70 . This watch only runs 5-6 month at a time. Brought it in recently as it was dead again. Lunch at Perry's and its working - new battery - no charge. So watch number 2 a 20 year old Rado made of synthetic sapphire/ceramic composite. I manage to break the custom clasp messing with it myself. Tiny parts fly across the room disappearing in my carpet for eternity. Off to two high end Jewlers. - We wont touch that send it to Rado in Switzerland. Be prepared for a huge bill. So on a whim I take it to FF and say what about this? This thing obviously spooked them as they are extremely hard to work on without damaging the bracelet that can cost in the 4 digits to replace. So I say take a look and f you can fix it go for it - entire staff sees this as a challenge. People are looking at it under microscopes to figure out how the original clasped worked. Gauntlet down - back to Perrys. I get a call 90 minutes later well we managed to repair it but we want to make sure your good with the cost of doing so. I as quoted a very reasonable figure that was an order of magnitude less than Rado. Whats shocking is there are no stock parts for this watch. They literally manufactured a tiny compression spring/rod with sub millimeter precision. Why? Because its a interesting piece and we appreciate your enthusiasm for fine watches and a challenge too. To people who say batteries cost a buck why is it so much. Well the sutures the surgeon put in cost a few cents plus some plasma anesthetic etc. Why was a transplant $300000 because there's years of training, supplies electricity, building a hospital and paying its staff. I feel like I got a surgical team on my watch complete with tiny instruments, microscopes, laser cutters and well trained personnel. Do the math - in my case it was WELL worth it. I cant vouch for other locations but I found the service here epic

The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

I have purchased two watches from this wonderful establishment, and each time I have been met with…read morenothing but wonderful sales people, the sales, lady America, and yes, that was her name, was absolutely amazing Your prices are very competitive they treat you with respect and they don't pressure you which is fantastic.

Very rude people, waited for some help and no one came around. Place was not busy. Just don't shop…read morehere.

Alec made my jewelry inspection and look around fantastic. His smile and positive attitude made a…read moredifference in the trek there. I don't like coming for the inspections as it's hard to make time. But he was welcoming and made the process easy. I browsed as I'm thinking of upgrading the earrings he bought me for Christmas. And picking up a gift for my niece. Alec showed me the pieces I inquired about and made recommendations. The inspection went well too. So after I had the style numbers recorded on my wish list, I left happy. The balance of being helpful and wanting a customer to purchase something that day is difficult but I didn't feel pressured and he understood that I wanted to be gifted the item.

I cannot say good enough things about Natalie, Christine, and the gentleman who fixed my ring whom…read moreI sadly forgot his name. I went in minutes before closing with a loose sapphire on one of my rings and without hesitation this team took care of me in a matter of seconds. That level of customer service is the way to go, without a doubt I'll be back at Jarad's! Thank you guys so much!!!

Amazing experience! Inez was so great to work with. I would absolutely come back for any more…read morejewelry or services they provide at jewelry exchange.

Inez was extremely helpful and was very knowledgeable. She went above and beyond to ensure a very…read moreeasy and stress free shopping experience.

Will never shop for jewelry anywhere else…read more Customer service is incredible!! I promise you will not be disappointed!!

Update: This is the real deal jeweler. Look at my earrings, LOOK in my photos at how absolutely…read morestunning they are! Mauzies has also done multiple custom pieces for us, and i get so many compliments on every single one of them. You can literally bring a drawing in and they will design something so special for you. Or bring them some random piece you don't really wear, and they can find a way to give it life. The other thing about this jeweler is the sense of family whenever you come in, they have fun parties, and are all just genuinely good people.

Williams is a level above the rest. Their service is the best on the planet. Their products are…read moretop quality and truly exclusive. I have done business with them for over 40 years.

I took my Cartier in and thought it needed a battery replacement because it wasn't running. They…read morecharge $185 to change a battery because they want to guarantee that it is pressure proof and all this other stuff . I picked the watch up. With new battery still doesn't keep time. Looked at the receipt. On the receipt and on it they noted the watch wasn't working. So, basically they took my watch in and for $185 replaced the battery and returned a broken watch. Nope! Not going there again.