First time visiting this location, and Hugh was the first to greet us. He was a pleasure to work…read morewith and took the time to help us even as he was about to head to lunch. I was then assisted by Jacob, Devin, Harrison, and another team member (I apologize for forgetting the name) during my synthetic oil change, which was a great value with the coupon. They were all incredibly kind and helpful. I especially appreciated that I didn't feel any pressure to purchase additional services, unlike many other places, there was no upselling. I will definitely be returning to this location moving forward.

Took my daughter's Chevy Traverse in. They instantly directed me to an open bay and looked up the…read morevehicle by the VIN. (My daughter is registered there). They changed the oil & filter, filled the washer fluid, aired the tires and I was done in about 15 minutes. Awesome experience. Thank you!

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Fair and honest and they do great work. I would not have my vehicles serviced anywhere else. You…read morecan trust them .

I've been coming here for a few years now. I came here once, got a great deal, the people were…read morewonderful, the tire was great, and I never went anywhere else again! My views haven't changed since then. The staff is still wonderful! They'll work with you on the prices. They always check the tires to make sure they're good. If there's any issue at all, they let you know and if you're not happy, they fix it. They're prices are great! Friendly staff. Hell, they'll even help you empty your trunk so you can put your spare tire away! They always go above and beyond when they really don't have to. I've never met a shop that went so above and beyond like this place does. Now I live about 30 minutes away and I still come here. Even when I lived an hour and a half away, this was still my go to place. The drive doesn't matter because the service they provide is absolutely worth it! They always have what I need. You never have to wait long. They get you in and out! I would never recommend anyplace else!

Got my tire patched here after Pep Boys failed to plug a small nail and it still took pep boy over…read more2 hours. Clariaxel got my tire patched and put my wheel back on my car in under 20 minutes from the time I was walking in the door. Then when I noticed Pep boys had removed my wheel weights and it produced a vibration at highway speeds- Clariaxel got my tire balance and completely fixed in minutes- AND they were so unbelievably kind to not charge me for their 2 wheel weights and their time. I will be going back to them for any future issues. HIGHLY recommend

Went in to have brakes checked. Left 1 1/2 hours later with new pads and rotors. Fast reasonableread more

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

I had both my cars here for the MD State Inspection, and it was fantastic. Scheduling the…read moreappointments was very easy, the person I spoke with on the phone was helpful and polite. The service was above and beyond. They text you a link so you know when they've started your work and when they've finished it. Then I received an email with a document including the breakdown of the entire inspection with notes and pictures. It was unexpected but so nice to have a report to look at other than just a verbal "pass" or "fail" from the mechanic. The inspection was reasonably priced (we paid ~$90) and I would recommend this place to anyone looking to get their inspections done.

Very expensive. Parts markup 100% over retail prices. Checked prices at dealership. Labor rate…read moreseems high for specific job. $500 labor to replace 4 plugs in a Toyota seems excessive. Close to $ 700 with parts to replace spark plugs. Declined a long list of other repairs that I was told I needed, mainly because of the cost. I'll be looking for a facility that's more reasonable.

Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

I came here a few days ago and had a great experience! Everyone working was really friendly and…read moreopen to questions and a providing me with a complete service. Everyone working 5/20 was great! Jack is awesome and always very helpful and friendly. Thanks!

Estimate and service were super quick. People were friendly and answered all my questions. Good…read morepeople! Easy to find.

I used South River Auto Service for about seven to eight months as I was working in the Edgewater…read morearea. This auto service is by far the worst experience I've ever had. My last and final visit; I brought my car in because it was having transmission problems. I received a call from Dan (the owner) the following day, and he said "your car needs a transmission, good luck finding one." So being very concerned I said, "what should I do"? He went on to say "well there's something called the internet." Okay, what does that mean? "You're going to want to find a transmission for us to install. I have my best guy out looking for one; he found one in a junkyard, it's $900 and it's a crapshoot." So two weeks of searching and looking for a place with a solid transmission that would be compatible for my car, I did manage to find one and Dan from SRAS said they would be able to do the job. They installed it and when I picked up the car he said "it drives good and shifts good." So I paid just about $2,000 to South River Auto Service and was under the assumption everything was fixed. Approximately four months go by and the transmission that Daniel Eisel and mechanics installed was already destroyed. If SRAS had been honest and said we will not be able to complete this job; I recommend you take your car to a mechanic specializing in transmissions. Especially, after all the money I spent and what I got in return. (i.e. Essex/Glen Burnie transmissions offer a 1-year/ 12,000-mile warranty on rebuilt transmissions and a 3-year/ 100,000-mile warranty on remanufactured transmissions) You will overspend your hard earned money if you take your car to South River Auto Service. Oftentimes, your car will not be fixed properly and you will be left with many issues to come.

The background music was a manager/person in a similar role taking an Equal Opportunity and Sexual…read moreHarassment online courses. I'm not sure if it was a yearly requirement or caused by an incident but either way it seemed the person should have been taking an anger management course as well. This was annoying and disconcerting at the same time. Plus I don't think he was taking it seriously as he was guessing the answers until he happened to press the correct answer. The service was slow and communication was poor. I was told it would take a few hours and it took so long I had to find dinner via Dominos Pizza nearby. Knowing is half the battle. If you control expectations, it becomes easier to deal with crisis communication. The cost of the fix was expensive. I'm glad I only needed two (out of four) sensors replaced on my tires. Never making the trek to get any service done with this team. Good luck with your experience if you dare.

Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change…read moreand the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you!

On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off…read morethe highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad!

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the…read moretime to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service!

Don and the shop was great Replaced a tire with a tack for a very…read more reasonable price I like the atmosphere and it is very convienent to my home Thanks

Came in for an Inspection. They came back and said I failed the inspection due to brakes and play…read morein ball joints. I took my vehicle straight to Infiniti to have the repairs done and they said neither of the two things they mentioned needed to be repaired. This location is running a serious scam. Won't pass any inspection until you have them service your vehicle and spend more money with them.