I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Got my tire patched here after Pep Boys failed to plug a small nail and it still took pep boy over…read more2 hours. Clariaxel got my tire patched and put my wheel back on my car in under 20 minutes from the time I was walking in the door. Then when I noticed Pep boys had removed my wheel weights and it produced a vibration at highway speeds- Clariaxel got my tire balance and completely fixed in minutes- AND they were so unbelievably kind to not charge me for their 2 wheel weights and their time. I will be going back to them for any future issues. HIGHLY recommend

This place is awesome. My daughter and I pulled up, and they took care of us within minutes. In and…read moreout. This place will continue to be my #1 option. THANKS!!!!!

Went in to have brakes checked. Left 1 1/2 hours later with new pads and rotors. Fast reasonableread more

As someone who doesn't often do reviews. I felt obliged to write one because this was an excellent…read morebusiness and I am really impressed with the level of service I received. Thank you so much for this quality care.

Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

I wanted to do an update b/c my initital review doesn't show the efforts being made since I wrtoe…read morethe first review. Since that time, Nealeys has called me back and wanted to continue working on the truck and finding the issue. They are doing this work all on their dime and not charging me anything. THAT, is how you run a business and take care of your customers. I apprecaite everything they have done and the work they continue to do on my truck as I write this. P.S. All 3 guys who work the front desks are awesome and always provide great customer service. Especially Sheldon.

Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

I came here a few days ago and had a great experience! Everyone working was really friendly and…read moreopen to questions and a providing me with a complete service. Everyone working 5/20 was great! Jack is awesome and always very helpful and friendly. Thanks!

Estimate and service were super quick. People were friendly and answered all my questions. Good…read morepeople! Easy to find.

I used South River Auto Service for about seven to eight months as I was working in the Edgewater…read morearea. This auto service is by far the worst experience I've ever had. My last and final visit; I brought my car in because it was having transmission problems. I received a call from Dan (the owner) the following day, and he said "your car needs a transmission, good luck finding one." So being very concerned I said, "what should I do"? He went on to say "well there's something called the internet." Okay, what does that mean? "You're going to want to find a transmission for us to install. I have my best guy out looking for one; he found one in a junkyard, it's $900 and it's a crapshoot." So two weeks of searching and looking for a place with a solid transmission that would be compatible for my car, I did manage to find one and Dan from SRAS said they would be able to do the job. They installed it and when I picked up the car he said "it drives good and shifts good." So I paid just about $2,000 to South River Auto Service and was under the assumption everything was fixed. Approximately four months go by and the transmission that Daniel Eisel and mechanics installed was already destroyed. If SRAS had been honest and said we will not be able to complete this job; I recommend you take your car to a mechanic specializing in transmissions. Especially, after all the money I spent and what I got in return. (i.e. Essex/Glen Burnie transmissions offer a 1-year/ 12,000-mile warranty on rebuilt transmissions and a 3-year/ 100,000-mile warranty on remanufactured transmissions) You will overspend your hard earned money if you take your car to South River Auto Service. Oftentimes, your car will not be fixed properly and you will be left with many issues to come.

The background music was a manager/person in a similar role taking an Equal Opportunity and Sexual…read moreHarassment online courses. I'm not sure if it was a yearly requirement or caused by an incident but either way it seemed the person should have been taking an anger management course as well. This was annoying and disconcerting at the same time. Plus I don't think he was taking it seriously as he was guessing the answers until he happened to press the correct answer. The service was slow and communication was poor. I was told it would take a few hours and it took so long I had to find dinner via Dominos Pizza nearby. Knowing is half the battle. If you control expectations, it becomes easier to deal with crisis communication. The cost of the fix was expensive. I'm glad I only needed two (out of four) sensors replaced on my tires. Never making the trek to get any service done with this team. Good luck with your experience if you dare.

Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change…read moreand the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you!

On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off…read morethe highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad!

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the…read moretime to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service!