Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

Very expensive. Parts markup 100% over retail prices. Checked prices at dealership. Labor rate…read moreseems high for specific job. $500 labor to replace 4 plugs in a Toyota seems excessive. Close to $ 700 with parts to replace spark plugs. Declined a long list of other repairs that I was told I needed, mainly because of the cost. I'll be looking for a facility that's more reasonable.

I really appreciate kind businesses who are very organized and quick. I got a random flat tire and…read morewhen I got there they immediately helped me and were very quick which made it so much less stressful. Thank you so much!

Called on a Thursday for an inspection on a new vehicle my husband bought us. They scheduled me for…read morethe next morning. I dropped it off and it was finished within 90 min. Highly recommend for inspections. Thank you !

Went in to have brakes checked. Left 1 1/2 hours later with new pads and rotors. Fast reasonableread more

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

Super honest, capable and quick. They also recommended a motorcycle shop nearby for me.read more

I brought my truck to Dad's Garage in Owings for three relatively straightforward items:…read more * TPMS sensor programming * Tire balancing * Diagnosing an emergency brake-related clunking noise under load I had an 8:00 AM appointment scheduled well in advance, yet after TWO full days, the truck sat untouched until around 2:00 PM on the second day. This was a job that realistically should have taken a couple of hours. The TPMS issue was never resolved. Initially, I was told the sensors had been programmed correctly and that the warning lights were caused by incorrect tire pressure -- one of the most ignorant explanations I've ever heard from a mechanic. The reality was simple: the inner rear TPMS sensors were never programmed at all, which was the entire reason the truck was brought in. They eventually admitted that after the fact. Next was the wheel balancing. My truck has custom powder-coated wheels. Instead of using stick-on weights like the factory setup already had, they installed hammer-on steel weights on the OUTER edge of the rims, damaging the powder coating in the process. Any competent shop should have immediately recognized the proper balancing method after removing the existing stick-on weights. As for the emergency brake concern, they never properly diagnosed it. I specifically brought the truck in for a loud noise under load -- not the normal sound of the electronic parking brake actuator engaging. They dismissed the issue without ever meaningfully reproducing or testing the concern. To top it all off, they broke a wheel stud using an impact gun on the lug nuts rather than properly torquing them as a qualified mechanic should. Because of the excessive use of the impact gun, I now have concerns about stretching or cracking of the remaining wheel studs and will likely be replacing all of them as a precautionary safety measure. Between the damaged powder coating on the wheels and the wheel stud issue, I am now facing well over $1,000 in damages to either have the wheels professionally re-powder coated or replaced, along with replacing the studs they improperly handled. What made the experience even worse was my conversation with Mike, the owner. From the beginning of the call, he was defensive and adamant that everything had been performed correctly -- until several of those claims were proven untrue. Once confronted with the facts, the conversation quickly became unprofessional, including yelling on the phone rather than attempting to resolve the situation appropriately. Two days wasted, damage to my wheels, unresolved issues, poor communication, and additional damage caused while the vehicle was in their possession. This experience was frustrating from start to finish. Steer clear of Dad's Garage unless you want your vehicle returned with more issues than it had when you dropped it off.

Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change…read moreand the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you!

made an appointment for 10:30 am oct 19,2025... i was not seen until almost 11 and then told i…read morewouldn't even have my car looked at for an hr. i just needed my tires checked for a leak and adding more air. a lady looked at their computer & i saw myself, there was almost 4-6 cars ahead of me. i wouldn't have left until almost 4-5pm. i had an appointment shortly in the afternoon and the desk guy said "want us to put air and you come back" i declined and he slid my keys across the front desk to me. very unpleasant and rude, dismissive when i was telling him about the tire pressure history. my partner is a mechanic and said everything that needed to be done. went to another shop and got done in less than 30 minutes. poor customer service and timing. :/

Been going here since 2012. During that time all the work and customer service experience had been…read moregreat and, if there was any hiccups the current manager (Kathy) would make sure everything gets corrected!! This branch is an assest to the local community.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

Made an appointment for 3 o'clock and as soon as I arrived they got to work. I was told that it…read morewould take an hour, 54 minutes later they had my scraped rims fixed up. Thank you guys for your great work ethic.

The team at wheels helped me with plugging my tire when all other tire shops were closing. Awesome…read moreguys that saved my day !