Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change and the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you! read more

made an appointment for 10:30 am oct 19,2025... i was not seen until almost 11 and then told i wouldn't even have my car looked at for an hr. i just needed my tires checked for a leak and adding more air. a lady looked at their computer & i saw myself, there was almost 4-6 cars ahead of me. i wouldn't have left until almost 4-5pm. i had an appointment shortly in the afternoon and the desk guy said "want us to put air and you come back" i declined and he slid my keys across the front desk to me. very unpleasant and rude, dismissive when i was telling him about the tire pressure history. my partner is a mechanic and said everything that needed to be done. went to another shop and got done in less than 30 minutes. poor customer service and timing. :/ read more

Horrible customer service, person/ agent didn't great me or acknowledge me as a customer. Went straight to filling up my information . Not a ward other than have a seat. Waiting room filthy dirty, not sure when the last time this place been cleaned. Or moped . read more

Appointment scheduled for 3pm for state inspection. Was told on arrival that they could not complete the inspection because they close at 6pm... the other one prior was taking priority. Front desk representative stated it was my responsibility to call them to confirm the appointment before arriving !! Zero stars if possible. read more

Made an appointment for 8 am oil change this morning. Upon arrival an employee is hollering that if I am dropping off it will be about two hours because nobody wants to work, and that he had to change 4 tires on the SUV he was standing at. I tried to talk to him about my appointment, while he just continued to argue with me and talk over me. It wouldn't have mattered if it was a drop off, but I made an appointment for the very reason that I did not have a ride or the time to waste my day away at a tire shop. Disrespectful and unprofessional establishment. Also, what good is your customer service 800-876-6676 if it is closed on the weekends? I don't have time to call, nor should I have to, while I'm at work. I am in customer service, and yours is horrible. read more

AWFUL EXPERIENCE. First, I got to my appointment on Friday only to be told by Kevin, acting manager, that my tires weren't there. No one called me prior. So, I let them know I'd like for them to call tomorrow (Saturday), if they did arrive. Kevin called. I brought my new car over. They didn't tell me that the car required a "key" to remove the tires. They called me after the mechanic, Russel Carpenter, had rifled through my entire car... getting black grease all over the leather/upholstery/doors/etc. It was a total mess. He even left my stuff scattered around the vehicle. Plus, I did not give them permission to go searching through the vehicle. I found the key and brought it them... why a tire shop doesn't have Toyota keys is beyond me? Seems like a standard piece of equipment. At this point, that's three trips to the shop before the tires are even done. Then, the gruff mechanic has the audacity to tell me I shouldn't have tinted the windows before the service because it makes his job harder... This is the same guy that dirtied my entire vehicle and opened compartments, left items laying around, etc. IT WAS THE WORST SERVICE EXPERIENCE I'VE EVER HAD, ANYWHERE. I've posted photos from the trunk, after it had been ripped apart by Russel, the mechanic. I don't have photos of the front of the vehicle (especially the driver side and center console area) because I was in total shock at how filthy the interior was and didn't want the grease setting in the carpet. So disrespectful. And there's been ZERO follow up from management. read more

Mr. Tire Auto Service Centers - Tires Near Me - Edgewater, Maryland

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Drove the car into and over year later being told to tow it away. Had fuel filter replaced as advised by the Mr. Tire mechanic after getting tires nd breaks replaced in Spring 2022. Few weeks later smelled fuel in the cabin and took it to the shop in Dunkirk to check, since it was closer. After four weeks Mr. Tire in Dunkirk instead repairing the very small fuel staining, called me and left the car running in front of their store with fuel visibly dripping on the road. I drove it to Edgewater (would not do it again), since it was the store where filter was replaced few weeks prior. It has been there for over a year now. During that time too many phone calls were made, key and documents were lost, so did removed fuel line and newly replaced by Mr. Tire filter. I was told they could not find replacement part (Chevy Colorado!), so I purchased it for them at the neighboring Advance Auto Parts (likely also lost). Finally after all that, and countless phone calls, I am told to tow the car which is no longer drivable (after I drove it there) at my cost. Hope you can see that while I am not that smartest being so patient, there is definitely something very wrong with Mr. Tire's store at Edgewater, MD. After several calls I have been promised that Regional Manager would call me, but it has been more than a week and never received a call. As you can see, it is pandemic of ignorance within Mr. Tire and as I learned owner, Monroe Parts, organization. It is not a Halloween joke, just a H O R R I B L E experience! read more

The background music was a manager/person in a similar role taking an Equal Opportunity and Sexual Harassment online courses. I'm not sure if it was a yearly requirement or caused by an incident but either way it seemed the person should have been taking an anger management course as well. This was annoying and disconcerting at the same time. Plus I don't think he was taking it seriously as he was guessing the answers until he happened to press the correct answer. The service was slow and communication was poor. I was told it would take a few hours and it took so long I had to find dinner via Dominos Pizza nearby. Knowing is half the battle. If you control expectations, it becomes easier to deal with crisis communication. The cost of the fix was expensive. I'm glad I only needed two (out of four) sensors replaced on my tires. Never making the trek to get any service done with this team. Good luck with your experience if you dare. read more

I went there for repairing a flat tire.They took 2daya to tell me they cannot fix it as the sidewall was damaged .They suggested two new tires,wheel alignment .While it was being done they said I need to replace tie rods at $700 .Total over $1400. When I told my regular mechanics he laughed at the tie rod scam read more

I have had nothing but problems every time I go. One time I took my car in just to fix a flat tire. I get it back three days later. Then they say something else is wrong and never fixed the problem. I can go on and on about that place. The front desk try's their hardest to help. But it's the guys that work on cars. Mostly young kids for low pay. They are horrible read more

I called Mr. Tire to have my tires replaced and they were so nice over the phone and welcoming when we arrived. they did a great job with my tires and for a fair price. Couldn't ask for more! read more

BEWARE !!!!!! These crooks don't even deserve one star. My wife took her car in to have a screw removed from a rear tire and have a recommended patch put on it. They charged her $55.34!!! Who do these people think they are, plumbers? They tried to sell her a new tire. Thank God she didn't fall for that one. This is unscrupulous and dishonest to charge that amount to fix a tire that isn't even flat. To say I will never frequent their door again is an understatement. I have nothing but vile things to say of this establishment. Mr Tire needs to revoke their franchise. This crew is giving Mr tire a bad name. They need to go away, especially after reading many of these reviews on Yelp. To be specific, this is the Mr Tire on Solomon's Island road in Edgewater Maryland. Eat that you crooks! read more

I called to replace my tires and to get an oil change. I'm new to the area so I didn't know what to expect. This was an excellent client experience for me. The staff educated me, communicated well and consistently, and did exactly what they said they would do. read more

Excellent customer service...got me right in without an appointment and helped me out with as many discounts as they could for all new tires. In and out in an hour. DJ is the man! read more

From a while back took a trailer wheel and tire in to be replaced. Already took the wheel off the trailer and brought in just the wheel and tire. Trailer tires don't even have to be balanced, they took 2 days to do it and charged me $150 to mount 1 tire. This is the biggest joke of a service shop I've ever seen and I own a trucking business so I've been around the block a few times. Do NOT go here they WILL rip you off. read more

I cannot say enough great things about all of the staff at this Mr Tire location. I went there when NO ONE ELSE WOULD HELP bc there was a large SNAKE inside the underside of my car. We watched the snake (a 4' ratsnake) climb underneath the wheel and go upwards. The car needed to get on a lift to find the snake. I called DNR, AAC Police, at least 3 different pest services, trappers, my VW dealership, an oil change place, a local repair shop, and no one was willing to help. I called Mr Tire and the manager immediately said he understood the issue was willing to help. When we arrived the tech was kind and excited about finding the snake. Initially they couldn't find it and assured me it was gone, but upon seeing my horror, he offered to take the different parts of my car off so I could be absolutely assured it was gone. And then the snake was found, hiding. They removed the snake safely and it was not harmed. I plan to go back and use this shop for any services we need. They were honest, kind, (brave), and hard working. read more

Can't say enough good things, blew out a tire on my classic 71 barracuda. Needed special tires and they were able to get them and install the next day!!! Great prices will be back with my other cars. read more

What good is it to make an appointment? I had a road hazard warranty on my tires. (Visit number one.) I had a tire damaged, covered under road hazard warranty. They patched/plugged the tire. (Visit number two) The tire continued to leak. So I made an appointment to have it checked. Despite having an appointment, and despite them knowing what the tire was since we bought it from them, I had to wait two hours for them to tell me they didn't have the tire in the shop. (Visit number three) I came back the next day at the time they told me to come. My wait the third time was two hours. They had to change one tire. It cost me over $100. Three visits and five hours sitting in the waiting room to get one tire fixed. And although it was covered by road hazard warranty it cost me money and a lot of time. They could have been much more communicative about the cost and much more respectful of my time. read more

I had a great experience at Mr Tire in Edgewater. The staff are extremely knowledgeable and helpful. They answered all of my questions and were open and honest with my service options. I will definitely be returning with both of my vehicles. read more

This location is a circus with a bunch of clowns working for them. Made an appt for 2pm to sit around for an hour and a half, just for them to tell me that they were still two cars behind and close at five. They couldn't even locate all of tires for 2 different vehicles just while I was waiting. Real joke of a mechanic working this day!! read more

Made an appointment to have my tires rotated multiple times they cannot get you in. Then when they do get you in I drive away afterwards with a shaky front wheel call them immediately tell them the situation they don't have time to get it back in the shop until Saturday morning which I made an appointment for again drop it off for five or six hours nothing ever gets done told him I need my truck by 12 o'clock go up there at 1 o'clock truck still not done they told me to bring it back Sunday I can hear the manager Rocky talking to his other employee stating we do not have time today I'm down to Techs this is the worst possible place you can take your vehicle to if you need to get it worked on read more

Today I took a tire and a replacement tread to Mr. tire in Edgewater Maryland to try to have a simple five minute process done. From the moment I walked in the store I was given an attitude and overheard a lot of talk of how the employees were tired of customers calling them and asking about their vehicle. Seemed like a couple red flags, but I was still willing to give them a try. When I asked how much it cost to have my tire replaced the guy replied, bring me the tire. I said seriously I would like to know how much it cost before I bring the tire in. He said, did you hear me? I said bring the tire in! Needlessly to say, I did not bring the tire in, I came straight to you folks. Plenty of places to get your tires changed in this area, there is no reason to act like you're the only game in town Mr. tire. I will say that it was a gentleman that took care of me. Not a lady, the woman that works at the counter is very nice. read more

I had a leaky tire from 2 nail holes (unbeknownst to me). Mr. Tire got me in right away to repair the tire, which unfortunately couldn't be repaired. I ordered 2 tires which were replaced early the next day. This team was friendly, helpful and efficient. They've helped me and my daughter. I would recommend them. read more

Great service every time! The front desk is friendly and takes the time to explain what is wrong and how it can be fixed.

DONT EVER GO HERE. Don't waste your time or money!!! I had my rear brakes done here AND A BRAKE FLUSH. I got in my car and the first stoplight I came to, I couldn't stop for it, my brake pedal went straight to the floor. One technician drove it, said "I don't know how to diagnose, I just fix cars". Kept my car overnight to fix the issue (again) and never called to tell me it was ready for pick up. Picked up my car.. STILL MAKING NOISES!! I take my car to a NEW shop for inspection- they noted my rear brakes weren't lubricated - the rear brakes done by mr tire. I also paid for a brake flush, the new shop notes dirty brake fluid and recommended a brake flush. Why is a new shop telling me my brake fluid is dirty if mr tire just flushed them?? NEVER AGAIN - DO NOT GO HERE!! read more

I wish you could post "0" stars... this is the worse tire place ever!! I am not exaggerating. This is my first online review in my life. If you ever consider going here ask yourself two questions- why is the Edgewater, MD Mr. Tire so expensive? and how do two "Goodyear" tires go flat after 2 months from this place when 4 "Goodyear" tires put on and purchased from Walmart last over a year??????? Horrible, Horrible, Horrible. read more

The customer service here is so great!! I completely busted my tire first thing on a rainy Sunday morning and i am so thankful for all the help that Philip was able to give me. So friendly and knowledgeable. It helped make the experience of getting a new tire a little less frustrating. I would highly recommend this Mr.Tire location to anyone! read more

I just appointed for today at 12 for reset a speed sensor, I was waiting for two hours, after that they just said, "we can't reset your sensor because the scanner is no working" this place sucks, garbage service! read more

I've been bringing my car here for about 2 years now. New to the area and was convenient/partnered with Goodyear so figured pretty respectable. Everything went fine when got my tires changed the initial two times I went there. I drive a 2014 Cadillac ATS. My differential went out. They charged me about 2k to get fixed. Took 3 weeks after saying another day another day another, got it back and broke down 2 days later (actual pieces of metal falling off the bottom of my car and car locked up on me). They said oh a nut came lose it happens, and fixed it for free minus the nut charge (whatever). Then I had to get my front break pads done (which I supplied to them) Dropped my car off on a Monday I believe and had no follow up call for over a week. Called back and they said the breaks I gave them were wrong... you coulda told me that days ago they said they forget. Call back 2 days later and they say your car hasn't even been seen yet. I finally said something because I commuter 45-90 minutes a day for work, catching rides, buying ubers/lyfts, being inconvenienced because you guys had service. Manager said he would compensate me for the trouble and my bill was even more than I expected. Oh don't forget in the midst of them working on it they said I needed a new lower left control arm, I said whatever go ahead and fix it. They fix it and they did both sides not just the one they said needed replaced. I also got a front end alignment. After all this stuff, MY FRONT END ALIGNMENT WAS EVEN STRAIGHT AND MY FRONT IS MAKING RATTLING NOISES. I called no answer for two days (A HUGE PROBLEM WITH THEM) And finally. Couple weeks later my car is riding hard and slowing down abruptly and I'm like here we go again, they claimed my wheel bearing went bad. Got it replaced, and a week later THE SAME THING IS HAPPENING. I've been out on hold more times and no response than I can count. I NEED MY CAR FIXED. And it's sad and screwed over for me because I DOnT WANT TO TAKE IT BACK TO THERE FOR THEM TO FIX YOUR MESS UP.... AGAIN!!! I drive a 2014 Cadillac ATS performance fully loadedand for 4+ years never had an issue outside of regular maintenance. As soon as they started working on my car, it's been one thing after another and not one job they have done has been correct or gone as it's supposed to. Idk what the deal is because they're nice guys when your in the shop, but outside of that it has nothing going for it. I'm on the verge of asking to be compensated for all USELESS EXPENSES and WASTED TIME AND FUNDS and getting a lawyer. I AM BEYOND FURIOUS. I knew I've been getting the run around and up charged and lied to as well. Just tried to give the benefit of the doubt. I'm driving a f***** up car that I pay an arm and a leg for that was PERFECT before they got their hands on it. My pushing point was I called yesterday to get an invoice sent to me and got put on hold for 20 minutes, hung up called back and no answer. Got off work today and called three times in a row NO ANSWER. MY CAR LITERALLY SOUNDS AND RIDES LIKE SHIT NOW. read more

Two strikes against this Mr. Tire Edgewater location. First i had brakes done on one car. They gave me the wrong wheel lock key when I left. Fortunately it was only 2 months when I went to rotate tires and discovered the problem. They did have my wheel lock key. Ok, not so bad, will give them another try. Sent tires for another car there from Tire Rack. Appt for 11 am, after many times hearing "you are next, you are in work", the car was not ready until they closed at 6. Since they were so late, they decided not to check alignment or do the "free" 30 point inspection, both of which I specifically wanted and ask for. Worst thing is they seemed to lie about it as the manager said he left early but I talked with him 45 minutes before they closed, so I know he did not. Now I need to take it to another auto place to have the alignment checked. Two strikes, they won't get a third chance. read more

Well the rest of the review are spot in. They should say appointment only on weekend. I asked how long for a tire repair for a nail. They said three hours. I had my dog with me so I couldn't wait three hours. In my way to the next location to try and get it fixed it went flat and I needed to call a tow. read more

Horrible Service. mr. Tire lied about needing a new tire. I am beyond disappointed at the experience we had at this location. Had a small nail in my tire and they said they could patch it when I called. My mother dropped car off and after waiting three hours for a call that the work was done, they informed we would have to replace tire (which was basically brand new) and they were unable to patch said we have to spend $160 on a new tire. We did not accept this and I went and picked car up, took to another tire place less than .25 miles away and was helped within 20 minutes with a patch on tire and only spent $30. WaIting so long for them to even deny doing the patchwork they said was possible is absurd. My male cousin had also looked at the tire and said was an easy patch job (he knows cars). They were trying to get over on us and make us spend unnecessary money. It was discrimination against my mother and I because we were women and they wanted us to spend more money and take advantage of us. Should be ashamed of themselves for poor business practice. Also, not to mention NO ONE was wearing masks during a pandemic. Do not suggest supporting this business. read more

I have been going to this Mr. Tire for over a year. I brought my Toyota Prius in for 4 $100 tires and an alignment. They charged me over $1,000 for the four tires and the alignment. The assistant manager even admitted it should have been much less and found some stuff on my bill that was not approved. The owner has refused to call me back or reimburse me after ripping me off. They have lost a loyal customer. Hopefully this Mr. Tire will go out of business. read more

First put the tire on the wrong way, rushed to correct it and badly damaged the powder coating on my rim in 4 different spots. Refused to fix it the correct way. No apology. Horrible customer service. read more

First appt was 12:00 noon for an estimated 1 1/2 service call. Made it home at 4:30 and the work was not completed per installation instructions for new valve stems on dually truck. Follow up visit appt at 9:00am to correct improper initial installation. Service writer thought manufacturers instructions were wrong and did it their own way. Issue not resolved. Left before they could damage anything. Looking for a new service vendor to correct the install of Borg valve stems. read more

In June 2019, I had to have service on my brakes, needed new rotors & calibers on my Honda Accord. Shawna ( the office manager ) scheduled my appointment for later in the week. When I came in for my appointment time, she had my car in the bay to be worked on within 15 minutes of arriving !!! The mechanic Adam is fantastic !!! He fixed all of the problems with my car. Still after several months, my car is working GREAT !!! Rocky (the branch manager ) rang up my bill with the agreed upon price. This was a STRESS free experience with these 3 WONDERFUL employees. Sincerely, Virginia M. read more

I made an appointment for 12:00PM. Took my car in and it wasn't ready until closing time at 5:00PM. Why would I make an appointment for 12:00PM if it couldn't be finished until 5:00PM? It was rather pricey for my oil change and filter change service (~$147; ~$127 after coupon). I would rather go to Valvoline for faster, better, and a little less expensive service. They're receiving 3 stars for giving me a $20 off coupon and at least keeping up with their services at their front desk! I recommend letting them know you need them to finish as soon as possible! Otherwise look forward to waiting for 5 hours! read more

Worst tire experience I ever had, staff was very rude and it took 2 hours to replace 2 tires. I will never use them again.

Went to get extensive repairs there, they do not communicate. The quote was a lot more then the end total. I downloaded coupon and asked if I could use it for the repair, when I went to pick up my car. Presented the coupon, they then said i can't use it, very frustrating. read more

I would rate Mr. Tire ZERO star if I could due to hidden charges and very disappointing experience. I went in for an oil change WITHOUT a coupon and a free tire rotation was performed. I thought the company was great and assumed the tire rotation is included with oil change. The next time I went in WITH a coupon for oil change and staff asked about tire rotation and since the first time the tire rotation was free even without a coupon and also the staff did not mention any fee this time, I said "ok". I later found out about the fee after the tire rotation had been completed. I am very unhappy about the hidden charges and confusing practice and subsequent misinformation. If there is a charge, I feel only fair to consumers that Mr. Tire should disclose prior to service. read more