First time visiting this location, and Hugh was the first to greet us. He was a pleasure to work…read morewith and took the time to help us even as he was about to head to lunch. I was then assisted by Jacob, Devin, Harrison, and another team member (I apologize for forgetting the name) during my synthetic oil change, which was a great value with the coupon. They were all incredibly kind and helpful. I especially appreciated that I didn't feel any pressure to purchase additional services, unlike many other places, there was no upselling. I will definitely be returning to this location moving forward.

Took my daughter's Chevy Traverse in. They instantly directed me to an open bay and looked up the…read morevehicle by the VIN. (My daughter is registered there). They changed the oil & filter, filled the washer fluid, aired the tires and I was done in about 15 minutes. Awesome experience. Thank you!

I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

We have have multiple services and repairs made, they are always reliable and fair I highly…read morerecommend them.

He gave me a new water pump for my engine at $800 and he gave me a new water pump for my hybrid…read moremotor $800 and it turned out to be a blown Head Gasket. He has no clue when it comes to Hybrids and he ripped me off with his friendly DUMBASSHIT.

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

Honest service manager. Knowledgeable. My go to maintenance and repair place. Have gone there…read morefor oil changes and brake repair. Have recommended them to my friends.

Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

First, I want to start by saying I don't like having to do this b/c I have used Nealeys for a long…read moretime but overall, I'm very frustrated. I brought my Black Ram in for service about 2 months ago to have brakes all re-done and inspection red flags fixed (roughly $4500). After getting the truck back, it was severely shaking and idling very hard along with immediately misfiring when leaving the parking lot. I returned the truck believing that the inspection work I did not have done initially would help clear up any further issues, so I had them complete the remaining inspection red flags ($5500). To my surprise, this was the beginning of a month-long situation of working on the truck and trying to diagnose issue after issue to ultimately not fix the problems it was brought in for. On top of that I was told I needed to purchase axel extenders for the truck to ride better and replace the sway bar. After I spent the $900 on extenders, they installed and the truck was still shaking badly. Finally, I got the truck back and still no resolution to my issues. So, after 10K spent on a truck worth about 9K, I'm in an even worse situation than I was before but now down $10K. Customer service is and has always been great, no issues at all. In fact, I believe they were trying their best but giving me the truck back 3 different times to have me return it 3 different times for same issues, was infuriating. I'm not sure if I would use them again. Love the people, but being down that much money and now needing to figure it out myself, is not what I was expecting

Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

It had been a minute since I had had an appropriate oil change. In all honesty, since moving to the…read moreDC Metro I don't drive as much as I used to. It had been nearly a year since my last oil change, but like I said, if I didn't put the miles on my vehicle, I wasn't going to do unnecessary maintenance on it either. However, I was about to do a trip home and I knew I was going to need to get this done. Through a school sale program I had purchased a coupon pack and I figured why not use it before it expires. I was coming this way to do some shopping before the trip home and I know that it will take no less than 20 minutes top to have my oil changed out. First, I missed the turn into the lot as I saw the 'Enter Here' sign after I had passed it. I made a quick turnaround and found myself in the lot. Pull around to the back of the building and right into a bay. There weren't many customers here at the time of my visit. I pull in, turn off my vehicle and the technicians go about there routine. They do the check of lights, filters, and levels. In doing this, they attempt to up sale me to include things that I have no intention of doing. I just wanted my oil changed and be on my way. I had just replaced my filters and they do that over the top, run their finger across the filter to make me think I need a new one. I remember purchasing the one you are fingering and installing it myself. Once they knew they weren't going to get anything else out of me, they went about and finished up the service. Finally, vehicle is good to go and I pull out and continue on with my day.

Estimate and service were super quick. People were friendly and answered all my questions. Good…read morepeople! Easy to find.

I used South River Auto Service for about seven to eight months as I was working in the Edgewater…read morearea. This auto service is by far the worst experience I've ever had. My last and final visit; I brought my car in because it was having transmission problems. I received a call from Dan (the owner) the following day, and he said "your car needs a transmission, good luck finding one." So being very concerned I said, "what should I do"? He went on to say "well there's something called the internet." Okay, what does that mean? "You're going to want to find a transmission for us to install. I have my best guy out looking for one; he found one in a junkyard, it's $900 and it's a crapshoot." So two weeks of searching and looking for a place with a solid transmission that would be compatible for my car, I did manage to find one and Dan from SRAS said they would be able to do the job. They installed it and when I picked up the car he said "it drives good and shifts good." So I paid just about $2,000 to South River Auto Service and was under the assumption everything was fixed. Approximately four months go by and the transmission that Daniel Eisel and mechanics installed was already destroyed. If SRAS had been honest and said we will not be able to complete this job; I recommend you take your car to a mechanic specializing in transmissions. Especially, after all the money I spent and what I got in return. (i.e. Essex/Glen Burnie transmissions offer a 1-year/ 12,000-mile warranty on rebuilt transmissions and a 3-year/ 100,000-mile warranty on remanufactured transmissions) You will overspend your hard earned money if you take your car to South River Auto Service. Oftentimes, your car will not be fixed properly and you will be left with many issues to come.

Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change…read moreand the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you!

made an appointment for 10:30 am oct 19,2025... i was not seen until almost 11 and then told i…read morewouldn't even have my car looked at for an hr. i just needed my tires checked for a leak and adding more air. a lady looked at their computer & i saw myself, there was almost 4-6 cars ahead of me. i wouldn't have left until almost 4-5pm. i had an appointment shortly in the afternoon and the desk guy said "want us to put air and you come back" i declined and he slid my keys across the front desk to me. very unpleasant and rude, dismissive when i was telling him about the tire pressure history. my partner is a mechanic and said everything that needed to be done. went to another shop and got done in less than 30 minutes. poor customer service and timing. :/

On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off…read morethe highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad!

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the…read moretime to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service!

I really appreciate kind businesses who are very organized and quick. I got a random flat tire and…read morewhen I got there they immediately helped me and were very quick which made it so much less stressful. Thank you so much!

If your car has a funny noise, a new squeak or drives funny Sean can figure it out and Leonard can…read morefix it. Sean has 25 years in the auto repair business and has worked on every brand and model of car. Leonard has been the lead mechanic at Admiral Tire for 30 years and has performed every repair imaginable. They are not the cheapest but they are the best in the area. They will never sell you a repair you don't need.