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    Susan's Alteration

    4.2 (127 reviews)
    Closed 10:00 am - 6:30 pm

    Services - Susan's Alteration

    Clothing alterations

    Clothing mending and repair

    Susan's Alteration Photos

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    Reviews With Photos

    Lauren B.

    My husband found Susan's and has been here multiple times. She is well priced and turns around alternations very quickly!! My husband has brought in pants to tailor for work on several occasions. Recently he brought one of my favorite pair of Levi's to be fixed and she did such a good job replacing the zipper, I was so happy with the result since they discontinued this style and though I had to get rid of these pie of jeans. Her stitching was perfect! Definitely recommend coming here for alterations.

    After photo: New zipper

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    4 months ago

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    1 year ago

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    3 months ago

    Amazing quality and fast turnaround time ! I took 2 pairs of jeans to be hemmed and both came out amazing !

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    1 year ago

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    2 years ago

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    3 years ago

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    7 months ago

    I always go to Susan's for all my alterations. They are very professional and affordable! That you for being so accommodating and efficent !

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    1 year ago

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    4 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    4 years ago

    Good service with reasonable prices and excellent tailoring. Very consistent and friendly.

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    Very friendly staff and did a great job on our dry cleaning items. On time with our order.

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    8 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    Love going here for last minute hemming! Depending on her workload, she usually has my items ready the same day. I highly recommend.

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    4 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    11 years ago

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    Page 1 of 4

    Ask the Community - Susan's Alteration

    What do they charge for hemming pants?

    $10.00 is what I paid for.

    View All 4 Questions

    Review Highlights - Susan's Alteration

    Efficient, fairly priced for expert work and fast.

    Mentioned in 3 reviews

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    Sam’s Cleaners

    Sam’s Cleaners

    4.8
    (53 reviews)

    I rarely leave negative reviews, but this experience was disappointing enough that I feel obligated…read moreto share it. I brought in several Crate & Barrel curtain panels valued at approximately $900 for dry cleaning. Because of the cost of the curtains and the fact that they were in excellent condition, I specifically asked the owner, Sam, about potential risks before signing the waiver. During that conversation, Sam told me that pilling was a possibility, but he also stated that he had never personally encountered a situation where a customer's curtains experienced an adverse outcome from the cleaning process. He reassured me that everything would be fine. At no point did he mention shrinkage as a potential risk. That distinction is important because if I had been informed that shrinkage was a realistic possibility, I would not have proceeded with a nearly $400 dry-cleaning service on $900 curtains. I would have simply replaced them. Unfortunately, after cleaning, the curtains no longer matched in length. Panels that previously pooled slightly on the floor are now hanging approximately 3-5 inches above the floor, and the lengths appear inconsistent from panel to panel. In addition, the curtains appear to have been pressed improperly. The fabric no longer hangs straight. Instead, the sides appear narrower near the top and wider near the bottom, creating a noticeable billowing or hourglass effect. When I raised this concern, Sam acknowledged that the pressing issue was human error. I should note that I was unable to pick up the curtains for approximately a month due to a medical emergency. However, the condition of the curtains upon pickup does not change the fact that the shrinkage and pressing issues occurred during the cleaning and finishing process. What ultimately prompted this review was not just the outcome, but how the situation was handled. I spent approximately 20 minutes on the phone with Sam attempting to discuss the issue calmly and professionally. Rather than addressing the specific concerns I raised, he repeatedly insisted that I had been warned, despite the fact that shrinkage had never been mentioned. The conversation frequently drifted into broad generalizations about waivers and customer responsibility rather than the specific facts of what had been disclosed to me before I signed. When I explained that there is a meaningful difference between being warned about pilling and being warned about shrinkage, he maintained that shrinkage fell under the general umbrella of possible damage and that he could not be expected to list every potential outcome. I disagreed. When a customer specifically asks about risks, they deserve enough information to make an informed decision. I also found it unreasonable that I was told I could receive either a $50 accommodation for the shrinkage issue or have the curtains re-pressed to correct the acknowledged pressing error--but not both. These are two separate issues. One relates to the cleaning outcome, while the other relates to admitted workmanship during finishing. Perhaps most disappointing was being told that providing any additional accommodation would essentially amount to "running a charity instead of a business." After spending nearly $400 on the service and receiving curtains that no longer fit or hang properly, that comment felt dismissive and unnecessarily insulting. Had Sam simply acknowledged that shrinkage should have been discussed, shown some empathy, and worked collaboratively toward a reasonable solution, I likely would not be writing this review. Instead, I was left with damaged curtains, no meaningful resolution, and a conversation that left me feeling unheard and blamed for an outcome I specifically tried to avoid by asking questions upfront.

    Earlier this week, I brought in my new jeans and requested a 2-inch original hem. I recently picked…read moremy jeans back up and was really happy with the results!! Flawless execution, to a point where you can truly feel the attention the detail & appreciate the skills needed for this kind of service. So I'm very fortunate to have this business close by. PRICING: Totally fair. I was pleasantly surprised to have been charged $25 for an original hem. To my understanding, it's more labor intensive compared to a standard hem. Sam helped me from the intake and even recognized me during my pickup. He's kind, polite, a real stand up guy running an honest business.

    Susan's Alteration - sewingalterations - Updated August 2026

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