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    Sur La Table

    3.0 (66 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Raw or burnt, nothing in between.

    My 10 year old son wants to be a chef and his specialty is eggs, so I signed us up for the "Family Fun Breakfast Anytime" class. Unfortunately, it was an incredibly bad experience that resulted in inedible food. We had no access to the recipes and the instructions given were illogical. Cooking was controlled by the staff and most items were returned extremely undercooked. Everything was measured out in advance so there was no creativity in seasoning allowed either. Additionally, much time was just spent waiting around. I would never recommend taking a class here, although I do hope many of them are better experiences. This class seemed like a corporate exploitation exercise.

    salt mill

    Don't buy a Sur La Table Salt Ratchet Mill. You have to load salt in a small spout which causes salt to spill everywhere. Plus if you lift the shaker or set it down, salt pours out the bottom making a mess and wasting expensive Himalayan salt. Who engineers this crap?

    Since this cooking class last spring I booked two more because we had such a good time. I wish I could say I had the same experience. Both classes were cancelled, and the last was cancelled hours before the start of the class. I called the store asking about a refund that day and was told it would be taken care of and if I wanted to follow up I was given a number for their customer service department that handled it. After a week there was no refund, I called customer service and was assured it was in the works and to give it a few more days. So I did, still no refund. I called again and was told not only was there no refund in the works but that they did not see the class was cancelled! The representative said he would call the store and confirm and call me back. I got no call back just an email, days later saying my refund was rejected as the class was not cancelled. Long story short, after a half dozen more calls to the store I finally got my refund almost a month later. The amount of follow up and hoops I had to jump through were ridiculous. Thank goodness I saved the voicemail from Susie Snyder saying the class was cancelled, otherwise I am not sure I would have received a refund at all. Proceed with caution if you book a cooking class at Sur La Table Old Orchard.

    Outdoor fountain (now has flowers)
    Brenda K.

    I think I could spend all day here! So many choices of everything that's kitchen related! They also can sharpen your knives for $5 each, if they're busy, you can leave it and come back another day to pick it up!

    Jennifer M.

    BUYER BEWARE!!! Stay away from this place. I have had the biggest nightmare of three consecutive experiences with this place. This is not just a problem with the store but from the corporate level. This started with an order for a Staub 16 ounce dish online on Nov 11th as a Christmas gift, that never made it. Though Sur La Table says it did, so they wouldn't refund it resend the item. Thankfully after 2 weeks of battling them, I went to PayPal and they refunded me. This led to ordering a second one on 11/23 , not because I wanted to, but because I had no option given this was the only place that still sold it. This one also never came. After several calls, tickets a d going to the store to see if it was there to just buy again, I was told I didn't get anywhere, at least not until the week of Christmas, to say it's not in their warehouse, but being sent from the vendor and they aren't responding either. There is one in CA but I can't have that one because it is strictly ship from vendor only. Then I was finally told it won't be CC coming because the vendor is out of them, because they are basically selling stuff they don't actually have. Then offered a giant roaster and then I told them cancel. Final experience, after two wasted trips, I was told that the gift given to me, a 3 qt Stub- artichoke looking one, couldn't be be exchanged without a receipt. This was by V, the assistant store manager and corporate when I called from the store. I couldn't believe this was happening because I had already been to the store once and asked about doing this exchange, but forgot I had taken it out of my trunk, I also called to confirm I'd be in today and was told this would be fine. Upon arrival I was told no they absolutely need a receipt, gift or not, because it can't be put back in to inventory to be sold otherwise. I was also told they can't know it was bought there and I am making my problem their problem, along with I am the one with a smartphone I am an look up other places that sell it, and my favorite was the point long to the name badge and telling me you can find my name here. Though the name tag was blank and somehow that is how she realized it. After all of this is V seemed rather offended when I told her this was ridiculous, and the service is non existent within the company. I tried to reason with V that even if hypothetically this wasn't purchased there, they get a $500 Stub they can sell, while I would get the $229 sale price as a store credit. By default they would be all around ahead, but instead I have had 2 months of hell. I was so irate I left the Staub there and told them they can figure out what to do with it since it doesn't match any of my others and I wouldn't want to gift it to anyone to have to go through this. Plus since they supposedly can't sell it' I guess they can either look at it or throw it out. Either way I am sharing screenshots of the emails from my endeavors here and plan to tell anyone and everyone I possibly can, not to waste their time with this company. Let Amazon take them over too. I'm good with that. At least they take returns and exchanges, hell even eBay does.

    Winter in Paris
    Sarah S.

    We had a wonderful dinner experience with Chef Tyler! He was very helpful and gave us many tips and tricks not just for what we made , but for other meals too :)

    Eat or take home!

    Chef Carmie was wonderful! She taught us pasta making with a delicious bolognese sauce that was to die for. She is Italian with Sicilian roots and had many tips for cooking which you would never find in a cook book. She even "tested" us to see if we could taste a missing ingredient and then talked about how to compensate for over seasoning, etc. She grew up making pasta as a family event at her Nana's house. The really amazing part was that she went above and beyond to accommodate our two vegans and one vegetarian. She showed us how to make vegan pasta (turned out amazing) and made quinoa and a veggie sauce separately for our family's preferences. We are so grateful for this experience, and Carmie's great fun attitude! We didn't have to pay any extra for these accommodations - a great value!

    Look at that seasoned beauty
    Jessica S.

    Came here with my fiance a few weekends ago, and we had such a blast! We got a gift certificate for a Christmas gift last year and we finally decided to use it! We came to a date night cooking class called "Date Night: Steak the Tuscan Way" which was $79 per person. Our instructor was Chef Tom, and he was such a nice guy and really knew his stuff because he has been a chef at restaurants for a while with tone of experience. He talked us through every step of the cooking process, and answered tons of questions that people had. At our date night class, there were 4 couples, including us. We worked in groups of 4 (2 couples per team) when preparing the meal, and we were paired with the nicest people. The other group who was with us on the other "team" all knew each other, but they were very nice, as well. Chef Tom made everyone on each team take turns doing certain things at the stove because some people were more reserved than others and didn't volunteer to do things, and I really like that he did that so everyone felt more comfortable and they were doing what they were at the class for... COOKING. I also learned some knife techniques when cutting veggies because I am awful with knives. We made a delicious Parmesan cheese risotto with pancetta, steak tagliata with arugula and fried capers, and we made such an amazing dark chocolate-espresso budino. Not to brag, but our cooking class honestly did an amazing job because everything was seriously delicious and perfectly cooked. WOW. This class also made me fall in love with a medium rare cooked steak because normally I ask for my steak medium, but it tasted so juicy this temperature! The class was about 2.5 hours and it flew by! I was actually sad when it was over. At the end of the class, we all sat around the dining area and we served ourselves family-style. I read Yelp reviews before coming here, and I was scared that the amount of food was going to be too little because some reviews had said that; however, I had more than enough food and I felt full when leaving. Everyone seemed to have taken an equal amount of food, and this was made me nervous at first, too, because I'm sure with the wrong people, someone can take tons of food for themselves and be selfish. We were lucky=) There was enough food for everyone to have seconds, and Chef Tom didn't put all of the steak on the table at once, so he added more as we all ate. Overall, I will definitely be back here and would for sure pick Chef Tom again because of the great experience. One thing I do wish is that we could have alcohol served there. They had coffee if you asked and water readily available, but I feel that a glass of wine would have been nice to have.

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    4 months ago

    Great class today with Chris for holiday macarons! Hope to get the recipe but I think he has an incorrect address. Fun and delicious!

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    2 years ago

    Great shop for kitchen supplies except they are not in The Grove anymore, too bad. Wish they would open one up near by Culver City.

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    Ask the Community - Sur La Table

    Review Highlights - Sur La Table

    We had Chef Tom teach HS proper cooking techniques and ways to prepare/mix foods I never would have known.

    Mentioned in 3 reviews

    Read more highlights

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