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Berkeley, CA

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Sur La Table

3.7 (166 reviews)
Closed • 10:00 am - 7:00 pm

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Fine crack inside the pan, but not outside, plus it doesn't sit flat on the counter

Love the Berkeley store but their online customer service is lacking. Bought a defective porcelain baking pan (sur la table brand) and the bottom is uneven, causing it to "rock", secondly it developed a crack inside. their online customer service won't help me unless i come up with a receipt.

Artsy photo of the entrance.

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Page 3 of 5

Ask the Community - Sur La Table

Are dogs allowed in the store?

Do they have shot glasses?

Yes they do.

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Review Highlights - Sur La Table

“besides the variety of cookware, appliances, and gadgets, their specialty baking supply selection is great.”

Mentioned in 10 reviews

Read more highlights

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We did a whole house remodel and I chose Fireclay Tile for our kids' bathroom. I went to the…read moreshowroom in Berkeley and worked with Anastasia. I cannot say enough good things. She was so patient, knowledgable and invested (excited even!) about my project. She thought through a bunch of options with me and even had her design team mock up renderings so I could visualize the installed tile. There was a 6-8 week lead time on the tile but it was worth the wait. She also introduced me to the Fireclay installation team and they ended up doing the tile installation for our whole house (including rooms that did not utilize Fireclay brand tiles). The installation team was professional, thorough, communicative and friendly. They consulted me about every preference and option and didn't do anything without my enthusiastic approval. We used a lot of antique tiles and uneven natural stones and they installed it all with care and precision. They were truly some of my favorite subcontractors of our whole project! Our kids' bathroom still isn't done...still waiting on cabinetry and paint but the tile is perfect and I was excited to post this review. Will try to add pics later :)

Unfortunately, we are very disappointed with Fireclay customer service. Our order has been delayed…read morepast the original estimate and we have not received consistent updates. This has been a huge inconvenience. Wish we had known this when choosing Fireclay. In the future, we will take our business elsewhere.

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All Natural Stone - New Slab Showroom

All Natural Stone

4.0(230 reviews)
0.2 mi•West Berkeley
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I needed new tile for my front steps and went to All Natural Stone since I had bought the tile for…read more2 bathrooms and a kitchen from their predecesor at the store in Berkeley. They sold me unmatched tile, even though they had told me they would match. The invoice actually says "Color does not match, do not sell together". Also, the tiles did not match in height! I didn't sdiscover the mistake until my contractor had already started the prep job. All Natural Stone only gave me the option of returning the tile. I talked with them by phone and in person and they said they would try to give me a "dealer discount" (10%), a pitance considering the the extra work and materials needed to raise the narrower tiles to the other height. The store never got back to me, no compensation, no apology. I would not recommend them but, if you purchase, be extra aware for bait and switch.

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All Natural Stone
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J. Brown Construction - Interior Painting

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3.0(3 reviews)
0.4 mi•West Berkeley

I got an estimate from this company for roof repair and a million other household projects and I…read morefound that his prices were decent, he was pretty comfortable and knowledgeable and very willing to help us figure out what we needed to do. Ultimately we went with a roofing company for the roof and haven't hired anyone to work on the rest of the house, but I would definitely call him back when I get around to the rest of the house. He even took a quick look at our puddled basement and saw immediately that there was some little steam exhaust tube thingy that was disconnected and popped in back in place, ending two years worth of moldy buildup, just like that! I was expecting some long extensive repair plan because it looked awful, but in a matter of minutes he fixed it, and didn't even charge. He took a really good look at the whole house, at least an hour of his time spent just checking it out and figuring out what needed to be done. Not sure what happened with Josh A. to garner such a bad experience, so I wanted to post my experience and give the guy some credit. He followed up with me every time we communicated before and after the estimate.

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5.0(10 reviews)
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Sur La Table - kitchenandbath - Updated November 2026

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