I NEVER write a negative review, but in this case I had to SHARE my VERY BAD experience with Superstar movers.
It happened that we needed to move twice within 6 month interval. Fir the first move we've had Florin, and besides he was 5 hours late, he worked hard, quick, and protected all the furniture and mattresses or the move (all belongings we packed ourselves before the movers arrived). He disassembled all bulky items and put it back together. So besides the fact he was so late to arrive for our move, we decided to hire him for the second move.
We checked with Florin his availability for the day a month prior, he confirmed he will do the move. I checked in 2 days before the move just to make sure everything will go smoothly. I was promised 3 guys for this second move. We packed all our belongings again.
On the moving day 2 unknown individuals showed up instead of Florin. We were told he was not available, had to go somewhere. That was Richard and young absolutely inexperienced mover. They hardly disassembled any furniture, were not protecting (wrapping) anything. When I asked about protection, I was told it was not needed. When they reached my baby grand piano they had to detach the legs in order to carry it out. The younger mover started to disassemble it, but ruined the screw heads by using 5he tools inappropriately (my husband saw how it himself), but we were told that the screws are damaged and they can't do it, won't do it, they don't have the right tools. My husband was sent to Home Depot near by to get the instrument and the screws. He brought them and somehow the legs were detached. During all this drama my mattresses were dragged on the ground by the second person, stepped on (I have show prints), and loaded on the track. Surprisingly our belongings won't fit into the track, even though we decided not to take with us a second bed and both nightstand. The TV, the printer, and a lot of other staff were loaded into my car and into my husband's car all the way up to the ceilings. How come? It turns out we've got the smaller truck for you. And the right tools are in the bigger truck. How convenient on the day of our move the right truck is not available with the right tools and the right people! I have no doubts Florin was moving someone else in the bigger truck, with the right tools and with 3 people that I was promised.
Finally we arrived to our new home, and now Richard refuses to assemble my furniture. He can't attach the piano legs and threatened me he'll leave it just like that. He refuses to assemble the only bed too. He complains that his truck has brake problems and he has to leave. They carrying our boxes on themselves without any personal protection whatsoever and complaining the boxes are too heavy! All the furniture they carry on themselves, not disassembled, not using any devices and complain it is too heavy! So he makes me to beg him to assemble the bed (I have nowhere to sleep otherwise) and he does put it together, but very poorly. Needless to say the bigger problem was the piano legs. Again, complaining there are no tools, screws, G-d knows what else was missing, he attaches 2 out 4 screws to each leg. He leaves 12 heavy boxes in the garage refusing to bring them up. Charges me a fortune, almost double of what Florin charged me for!
The damage: my both mattresses are soiled with the dirt that does not come off with vacuuming or baking soda, there are their foot prints on the top of each, all furniture has deep scratches, there are scratches on the freshly painted walls, on the staircase. Thanks G-d we protected our new hardwood floors with the paper, otherwise they would be scratched too. And of course, I had someone to reassemble my bed and reattach the piano legs before it collapses. My sofa has newly appeared black fingerprints, I will have to hire a professional to remove them and the dirt from the mattresses.
I was waiting for two weeks to come down. I complained to Florin about this disservice, but the only thing he did is apologized. And I am left with all this damage..... read more
