I use super shuttle a lot. It's the best way to get to the airport. The drivers are awesome on every ride I'm provided and I've used both shared and a single ride The only part I wish super shuttle provided service to Maricopa city where I live that would definitely be the best and I'm sure a lot more other customers would use their service and at a good price. It's just a wish though read more

Love this shuttle, always on time. Very clean and communicate well. I love the text to track my ride, that's the best feature.

Ask for Charles King. Super driver! This was the second time he drove us. Service gets better and better. Been to Mesa Gateway and Sky Harbor. Airlines have something to learn from SS. read more

I had a great experience getting from the airport in Phoenix to my hotel. Their technology is awesome, as I was able to check in as soon as I landed and within minutes after picking up my luggage, I had a ride to my destination. The people are nice, professional, and very courteous. I highly recommend them! read more

Seriously impressed with SuperShuttle's reliability and organization in general. I'm not a frequent user of such services so I was a little awkward about the whole thing, but everyone I dealt with, especially the curb-side check in lady was extremely helpful. Traveling is stressful enough and they made this part easy. Thank you! read more

Very professional and on time to pick you up. Reasonable price and Driver Enrico was very courteous and polite. Will definitely use again. If you download their app on Apple or Android you get a 10% off on your first ride. Highly recommendable. Very fast and secure ride. SS is the best here in Phoenix. read more

Always great service, I've never had a problem. They have always gotten me to the airport on time, and it's always been a short wait for a shuttle back home. It's so much better than driving and parking at the airport. read more

I would give 0 stars if I could. After arriving to Denver and waiting 15 min for our shuttle I called to check the status. I was told "we thought we were done for the night it will be 30 min before we can get a driver to you." Well 15 min later they called me back and told me now it would be 45 min. Because it was close to midnight and we had 4 kids with us, we decided to get and uber since it would take them only 2 min to get to us. I called back and told the lady to cancel my FULL reservation and since they messed up I was expecting a FULL refund. I was charged $76 and was only refunded $38. Now they are saying I didn't cancel my 2nd reservation. I made it clear on the phone when they screwed us over that I wanted the whole thing canceled. Why would I give them my business when they screwed up in the first place? Now the battle continues to get the rest of my money since they screwed up TWICE now! read more

Very happy with the service we received ! Will use again They were on time and got us to the airport as promised. It was wonderful to pay online and have text on when they will pick up and what van # to look for. Vey happy with service! read more

I have used this service about a dozen times and it has always been great. The price is as low as you can get and easy to use. The drivers are always very nice and talk with you as much or as little as you want. When I arrive in Phoenix, I walk out to the middle aisle and tell the rep. where I am headed and usually within 10 minutes I am off. I call a day in advance for pickup to airport and the drivers are usually early, but never late. Great deal! read more

Great service and fairly inexpensive to the others. And everything Ashley B said. I agree!

I had a very nice ride from the airport to my door. The driver was friendly. Even though 2 customers were dropped off before me, my ride was pleasant and timely. read more

I have used super shuttle to and from the sky harbor airport a number of times and have always been very pleased with the service and the value. The drivers have been bright, friendly, and helpful. I recently compared prices with uber, and super shuttle was a much better value, if you don't mind a shared ride. As such, it's better for the environment, too! read more

I have been a world traveler since the age of 5. parked at many structures, taken many shuttles. EVERY time I've booked SS, the driver has been early. It costs marginally more than cheap airport parking, and some drivers are better (and nicer than others). But the service and convenience is priceless. read more

I was very happy with my ride on SuperShuttle. Communicated well throughout the process. I got an email to check in, clear directions on where to go and how to get to the curb. Was picked up promptly and the driver was friendly and helpful. Great service, great price. Would highly recommend. read more

I just loved this service. They text you when it's time to check in. They give you the vehicle number that has been assigned to you and you can track the vehicle's progress by satellite. Very cool. Will definitely use them again. read more

Thought we had a ride to the airport from a family member, but when it fell through we decided to call SuperShuttle. Overall, a great experience with a skilled driver and on-time service. We opted for the shuttle with other passengers and it was even fun to chat with them on the way to the airport. Our driver handled the vehicle well, including a situation where a large SUV swerved in front of us on the highway. I would totally recommend SuperShuttle and the app makes it even easier to schedule! #SuperShuttleWin read more

Super Shuttle is there for you. And they made sure my dog got to stretch her legs after flight. They wjll be my go to shuttle service from now on. Thank you so much. read more

I use Supershuttle 15-20 times a year and have for at least 6 years. The drivers have been found to be customer focused, on time, courteous and safe. I like the new Transit vans a lot. #SuperShuttleWin read more

Great service by curbside. Wait was very short. Too bad they can't duplicate this inNJ/NY

So far so good! Never had a bad experience w this group...well one overly chatty driver, but she was the exception. Outbound to PHX, they always pick me up on time and help w my (heavy ) bags. And driver always has a receipt when I request one. Let's see how the arrival trip will be.... It's the first time I've booked a return trip? Otherwise, just picking it up unreserved at the airport has been just fine, and saves you $2. read more

Easiest and cheapest way to get from the airport to my hotel. I fly into PHX once a month for business. I used to rent a car, then I discovered Super Shuttle. I havent rented a car since. The vans are incredibly clean and the drivers are very nice. Curbside attendants are some of the best employees. Courteous, pleasant, and on top of everything. Only complaint?......Once I had to ride along as one driver was training another...Ugh...C'mon SS.....do that on your time, not mine. read more

Super Shuttle has been my mode of transportation while in AZ for the 2013 National Concierge Association conference and their service has been amazing. Hakeem transported me from the airport to my destination and though it was late after a long day he provided me with an enjoyable experience. I just talked to a wonderful service rep on the phone who helped me adjust my pick up time and was not only efficient but courteous. I'll definitely use them again. read more

I could not be more pleased with my experience getting a ride from the airport to my hotel. The curbside staff are courteous, helpful, on-the-ball, and keep you informed of the status of the arrival of your ride. A very proactive and energetic young lady was there to help all of us waiting for a van. Very well organized; simply superb service. Our van driver was attentive, thoughtful, and cheerful, explaining his choice of driving route to both the out-of-towner (me) and the locals in the van. He happily answered questions from the riders with a great sense of humor and delivered me safely to my destination. I couldn't ask for more and will recommend SuperShuttle to my friends and co-workers traveling to Phoenix. read more

I used their service in Phoenix, AZ. Wonderful experience! The drivers were so polite and professional. Smooth and easy service. Highly recommended. read more

The staff are always helpful and professional. I have used this service twice from Phoenix, to my home and I love that I can sit back and relax and let someone else do the driving. read more

I needed to book an Airport Shuttle for my sister to get to the airport for a 6am flight and Super Shuttle was wonderful. They arrived exactly on schedule and they called when the driver was 8 minutes out. My sister said the driver was great and got her to Phoenix Airport in plenty of time. I will use Super Shuttle every time I or my family need to get to and from the Airport. Thanks!! Great job and highly recommended... read more

I used super shuttle for the first time and I am very happy with the whole process. Driver arrived at the time mentioned and was very helpful and friendly. I reached the airport easily. Definitely would recommend taking super shuttle read more

Used this service in Phoenix both upon arrival and departure from Sky Harbor. We did not have reservations upon arrival but the man at the loading station got us a van within the next 15 minutes. We did make reservations to return to the airport and I liked the ease of doing this online and the confirmation calls and e-mails I received made me feel comfortable that my reservation got to the appropriate place. The Van arrived on time and the driver Michael was great (Van 635). As we are older, he helped us get in and out of the van and was very helpful with our luggage. He was very nice and the Van ride was comfortable. This is a very convenient service and I plan to use it again when we visit a city that they serve. read more

Didn't want to leave my car out in the blazing sun for 5 days (Equals $55+gas). This was too easy, and a no-brainer, for less than $65 round-trip, door-to-door from near the Univ of Phoenix Stadium. Up-to-date notifications with van tracking via text/moving maps. Opt for the email/text notifications so you can do self check-in from the time you land on return. Happy Traveling! :) read more

Highly satisfied! On time, courteous, good drivers and simple to arrange and use the service. Totally exceeded my expectations!

Super shuttle from Phoenix airport to fairmont resort last weekend . All on time , great staff, can't be happier. read more

I used this service for the first time and found it to be incredibly easy, especially using the mobile app and text options. Marcus, who greeted me curbside at the airport pick up location, was wonderful! The shuttle service was a short 5 min wait and then I was on my way to my destination. The driver was also very courteous and friendly (I didn't catch his name) and made the overall experience a pleasant one. I plan on using this service again while traveling. read more

Enjoyable way to start a trip. You receive a reminder call about an hour before your scheduled pick-up time. The courteous driver is on time; the entire experience is very professional. On the return, it's so easy to connect with your ride; and presto, your home again. So easy and carefree. read more

reservations are easy, finding the pick up spot is simple, wait time was minimal, driver was friendly. SS did a nice job.

Never. Again. Still waiting over an hour after we got in at 10pm with a 5 year old. This system is outdated and ridiculous. Just Lyft instead. read more

Pleasantly surprised I could get the transportation I required the same day (within 8 hours). Downloaded and used the app which was very intuitive and efficient. The only feature that needs to be added is the ability to go back and increase the tip amount since I don't carry cash. Bobby was super friendly, courteous and has some really terrific stories! I've used other shuttle services before, and this is by far the best I've encountered to date. Definitely worth eliminating the hassle of imposing on family/friends for a ride to the airport - especially during the holiday season when everyone is extra CRAZY read more

Booked online for a 25 min direct shuttle home with a tip that came out to ~$70... but when I get to the counter, I'm told the shuttle was not there yet "10-12 mins out"... so we sit and wait... when the driver shows up 15 mins later, we get in the shuttle, the guy says, "we need to sit here a few minutes, and then we can leave." And turns back around and plays with his company tablet. My 15 yr old & I are left staring at each other like "what?!?" I interject this is not a shared shuttle and paid extra to get home quickly... which is met with "sorry its company policy we wait 10 mins before we leave.... " when I responded with "that makes no sense"... he suddenly needed to go inside and check something.. and got outwent inside for something and left us sitting in the van... I get out to go inside to ask about it. The guys behind the desk are flabbergasted as I was... they said "yeah he came in asking about something... I didn't know what he was talking about"... the man behind the counter walks me back to the shuttle where the driver keeps pointing to the tablet saying "it tells me to wait".. after several back and forths between the counter person and the driver the counter person starts getting frustrated at the driver, "I've worked here for 7 years and I've never heard of such a dumb thing. The fare is in the vehicle.... stop saying you need to wait... you need to go now!"... in the time it took us to leave.. we could have been home with a cab... I want the extra $35 I paid to get home quickly with a 15% tip back. read more

The driver, Steven, was very polite and on time and the ride to the airport was great.

horrible service. Picked my son up at 1:00 for a 4:30 flight and he was supposed to be dropped off 2 1/2 - 3 hours before flight. He was dropped off AT 3:45. spoke to reservations that day and was told GPS didn't work. Incompetent driver could not find JFK one of the biggest airports in the world without GPS. My son had to run through the airport to barely make his flight. Sent a ticket to customer service 2 weeks ago about why this happened and still have not heard back. If I could give negative stars I would. Never use this company. Customer service is horrible and they just don't care once they have your money read more