They ripped me off. The driver added a tip for herself that I did not sign for. Never again will I use this service. I noticed when I was filling out my expense report. Beware of your driver in Phoenix. Called to complain and they told me I have to go online. There worthless customer service can not help. THEY SUCK!! read more

Easy to schedule online, arrived on time, van was clean and fresh smelling. Was half the price of the tale cigarette smelly Uber I used on my arriving flight. read more

This is the least expensive and most efficient way to get from PHX Sky Harbor Airport to anywhere in the Valley. Service is excellent, the price can't be beat, and I would highly recommend this to all travelers who come to Phoenix and don't need a car. read more

I had a problem on a return trip from Sky Harbor Airport to my home but Super Shuttle rectified the situation to my satisfaction.

Best SuperShuttle in a city yet! Highly recommend. All the drivers were welcoming and willing to help.

Worst experience ever last night. I ordered a shuttle for my mother with cancer. I did not know their were two airports in Phoenix. I ordered a shuttle from sky harbor and didn't know that the allegiant flight took her to Mesa. I asked the lady her name and employee number initially like I do with everyone I speak to. She told me Stacey and would not give me an employee number. After waiting for so long even though I told her I had the confirmation number. She told me $60 or she leaves my mother with cancer outside. I said we already paid can we transfer it, but I don't think she was even listening and just let my mother in the night air even though she was in a wheel chair. This is despicable I can't even believe this type of elderly abuse is acceptable in Arizona. read more

I have used Super shuttle many times for my trips to AZ. Drivers are friendly, and drive safely. Never had any concerns. I like that I can make reservations in advance, but if I don't, it is rarely a long wait to get on a shuttle. I really like the text message updates, check ins, and being able to track where the shuttle is when coming to pick you up. I used the app this time to make my reservations, it was really easy. read more

Neither my boyfriend or I have ever used SS, but since our flight was so early in the morning, we didn't want to ask anyone for a ride, so I scheduled a SS. GOOD IDEA? Our flight was scheduled for 7:20 or something around that. The earliest time they pick up is 5am, which seemed ok at the time of scheduling. They of course fail to mention that after picking us up, we'd also be picking up two more slack-ass parties who's flights aren't till 9am and won't be in any hurry to get in the van. So, they showed up on time, that was a plus, but I'd say everything pretty much went downhill from there. We went to the next stop in the mega-apartment center near the Chandler Mall which isn't too far from our house. Couldn't find the guy who was being picked up so drove around for about 10 minutes, finally found him and still had to wait for him to get his shit together. Then we went to pick up the most annoying family on the planet. We get to their gated community down the street from the last pick-up and they don't know the code, so they have to drive from their house to meet us at the gate to swipe their wand thingy, ok. whatever. then we follow them to their house where they are still packing. After ten more minutes everyone is in the van and we are off. We get on the freeway and are on our way to the airport...untill, the man of the annoying family we just picked up announces he's forgotten his "heart medication" (after thinking about this for a while, we think he made that shit up and actually forgot his socks or some bullshit). Soooo, we TURNAROUND to go back to his gated community where they don't know the code to get in, so they send their innocent (but portly) 13 year-old daughter over the fence to run back to the house. At that point the driver shoulda been like, "dude, we'll call you another shuttle to pick you up, I gatta get these people to the airport so they don't miss their flight" but no, we waited what seems like half an hour for this girl to run to and from their house and back over the fence to actually take off for the airport again. We are off again and the family is chuckling about what an idiot dad is and of couse we are fuming, but don't want to get into a fight, just want to get to the god damned airport on-time. So yeah, we get to the airport at 6:55 for our 7:20 flight. Barely, BARELY make it, and wanted to kill someone. BAD BAD BAD idea. read more

Had probably the worst Super Shuttle experience in that at 10:30 on a cold rainy night, we waited for our ride from the airport for over 30 minutes before we gave it up and took a taxi. Never again, next time we'll use Uber. read more

The Blue Shuttle - I have a love/hate relationship with this company. Often times when I have to go to Sky Harbor, I need a ride, and rather than bother friends, I take the shuttle. It is an inconvenience, so I don't look forward to it at all. But it has a lot of pluses: * It is inexpensive * They have online reservations * I'm never in a hurry, so I don't have to worry about the time factor * They always arrive when scheduled * Driving around town picking people up is a way to see the Scottsdale area * They cross reference flights and times (and have saved my *ss on an occasion) * I can leave my car at home The minuses: * When arriving at the airport you have to locate a dispatcher * The dispatcher can be hard to communicate with * the van's can be kind of shop-worn * some of the passengers are not very friendly The drivers epitomize my relationship with Blue Shuttle. Some of them a are great, some are scary, and some seem to have no clue whatsoever. I've had several drivers who have been the most enjoyable people in the world. One of the drivers was so short, she could barely see through the steering wheel. One talked through the corner of his mouth like he had just been released from prison. Another thought he was a NASCAR driver. It's kind of like opening a box of Crackerjacks - you never know what you will get, but it's always fascinating. I will keep using them unless I find something better, but I will make sure I give myself plenty of leeway on arriving at the airport for departures. And make sure you fasten your seat belts. read more

Unlike their car service Execucar, Supershuttle is just ok for me. I use to use them all the time as a cheap way to get to and from the airport but after having to be picked up 2 hours before my flight and sometimes stopping at too many places to pick up other passengers and actually wondering am I going to make my flight? Its kinda lost its luster for me. Don't get me wrong, its still cheaper than a cab but sometimes it just isn't worth it. Especially coming home. I swear there have been times where I was the last person dropped off after riding around all over town dropping off others. Oh well, you get what you pay for and sometimes cheaper isn't always better. read more

On time to pick me up, and arrived at PHX with plenty of time to catch my flight. Simple and easy. read more

Our driver Tammie was friendly, professional and on time! Have used this service in the past and will continue to use in the future. Definitely recommend! read more

Does this make sense? We're in a group of 6 going to Scottsdale. 2 people in our party got on an empty shuttle and 4 of us had to wait for another shuttle. Take a cab. read more

This was about my 15th (or-so) SuperShuttle, but my first time trying them in Phoenix. First off, after purchasing a ride on their user-friendly site, they e-mail you a receipt with directions to find the attendant outside of the baggage terminal: "TERMINAL 2: AFTER COLLECTING LUGGAGE, PROCEED TO THE EAST EXIT PAST BAGGAGE CLAIM AND LOCATE THE VAN SERVICE SIGNS AT THE OUTER CURB. TERMINAL 3 & 4: AFTER COLLECTING LUGGAGE, PROCEED TO THE OUTER CURB AND LOCATE OUR SUPERSHUTTLE REPRESENTATIVE, NEAR A SIGN THAT SAYS VAN SERVICE. THE SUPERSHUTTLE REPRESENTATIVE WILL ASSIST YOU WITH BOARDING A VAN." The instructions are simple enough, but I walked right past the attendant when I went outside to search for the "van service" signs. I saw the signs, but no attendant, only to realize several minutes later that she was sitting down in a uniform that wasn't very professional or catchy. Her communication skills were juvenile and abstract as she spoke as if I had been a regular. She said that it'd be about 10 minutes and gave me a number without specifying that it referred to a shuttle. I had to ask if the number referred to a van. The driver was great though. He ended up finding me, taking one of my heavy bags even though I insisted otherwise and he was in his 60's, and was very efficient in making a direct route and getting me home ASAP. In all, for only $31 for two after a 10% Yelp discount, I definitely prefer the SuperShuttle if I don't want to drive myself or park at PHX. read more

I have had such good experiences with super shuttle in Phoenix. We travel a lot and cabs and parking are too expensive in this area. We live in Scottsdale and it's a great value to and from the airport! It's a shared van ride so the drivers do try to make it worth their time. The staff us super friendly....we've had two interactions with one particular supervisor, Gwen whose gone above and beyond. I've left a bag On the shuttle with my iPod and all it's accessories and the driver turned everything in immediately to the Supershuttle headquarters downtown. We will definitely continue using them! read more

My 85 yr old mother has used this service previously with acceptable service. Waited 1/2 hr for shuttle to arrive then another 1/2 hr before leaving airport. Van had 6 passengers with excessive amounts of luggage--2 did not have reservations. It was total chaos. She arrived in Phoenix at 7:45 pm and did not arrive at her home until 12:30 pm. Totally unacceptable. read more

After 40 minutes of waiting in the cold and watching 8 SS vans pass me by, I called dispatch. She said "I'll put you in the system" why wasn't I in the system already? 2 other drivers has stopped, taken my name, destination and conf# (but apparently weren't 'authorized' to take me but they also said they had "put me in the system". What system?? Why collect flight and arrival info if it isn't used? How can it be that I wasn't "in the system"? My driver (van 618) was lovely but their systems are clearly not up to snuff. This is only a good option if 30-50 min wait is ok with you. read more

I've been using Super Shuttle for all my to/from the airport travel. Most drivers I have encountered were friendly and efficient. Had 2 drivers who had somewhat of an attitude, but not as bad as a taxi driver. They will send you a text message when your plane lands with instructions on how to do a mobile check in, once checked in you are given instructions on which area to go and wait for the shuttle. The pick up time is fairly quick, you usually ride with 2 or more passengers. Many times they are cheaper than a taxi and even Über. read more

This was a weird experience. I have used Supershuttle in Denver (see my post on that - please, if you ever go to Denver - NEVER use them). I've also used them in Houston with no issues. I prepaid my ticket a few weeks prior to the scheduled time. When I arrived at Phoenix airport, I was told that I needed to go outside. Strange - I'm used to Supershuttle having their own booth in the airport. I walked outside, and an employee from Supershuttle was managing getting everyone to their destination. It seemed to be highly disorganized - you had people that had reservations and others that wanted to pay in cash...but there weren't any cash registers. She looked at the copy of my registration (what the hell would happen if I didn't have it? There's no computers anywhere...) She then put me on the next shuttle. The driver was pleasant. We went around to another stop to pick up additional passengers - but at that point no one needed pickup. So as we were leaving the airport - the driver gets a request to pick up a passenger...where he originally picked me up! This was not even 5 minutes later! This is what I'm talking about - unorganized. The driver wasted his gas and my time just making unnecessary circles around the airport. We picked up the passenger and got on our way. I really don't have any complaints about the driver - he drove fast (like me) and I got to my destination in one piece. Fast forward to leaving Phoenix. I booked both these trips at the same time (roundtrip). Because of my bad experience in Denver, I called them to verify that they had my reservation. This time I requested they contact me when the driver was 15 minutes away. They agreed. My pickup time was 5:45pm. My flight was 7:45. I'm thinking...this is plenty of time. The hotel is close to the airport, and I should be fine. I had someone traveling on Supershuttle from my class - her pickup time was 6:15. At 5:45 I receive a call indicating that my driver is 15 minutes away. Then a shuttle approaches the hotel. I tell him who I am - and he says that I'm not on his passenger list. I show him the reservation, and he calls his HQ. The driver was super-nice - he had problems trying to reach them at first, but states that he will take me. Finally he's able to contact HQ, they make the adjustments and I'm off to the airport (a little late). So let me stop here - from what I could hear of the conversation with HQ (which was one-sided) - it seems like they did not assign me to a driver. And unlike Denver, I wouldn't be able to drive myself. Ugh...this situation which has occurred multiple times now...I can't say that I will use Supershuttle again. Actually I know I won't. *The driver of the shuttle to Phoenix airport was very nice as well. He explained the business model of this company. I don't know why I thought the drivers were employees, but they're not. They're independent contractors (from what I understand). They pay the owners a certain percentage, and they pay to put gas in the vehicle. Depending on the owners, they may even pay a percentage of the maintenance as well. The drivers get to keep their tips, but it usually goes to pay for gas. This is why (I believe) that the drivers are so nice - they're out to make you as comfortable as possible so they can get larger tips. If I were to use them again, I would definitely continue to tip as much as possible. To this day I have not gotten a bad driver. read more

Weeks ago I was pulling my heavy bags onto the curb at the airport in Phoenix. I had to push it up the curb as it was very heavy. When I looked up a SuperShuttle driver was backing up into me. I jumped onto the curb and screamed for him to stop. He ran over my bag and almost ran me over. I have called their customer service team 3 times and not one person has called me back or acknowledged the damage to my bag or me. I find it very disappointing and sad that this company does not support mistakes that are made. read more

Driver was quite rude. He a rrived a few minutes early and was upset that I was not yet ready. In addition, he had to pick up two other fares in various parts of the city making a one hour trip to the airport lasting about one and a half hours. Buyer Beware!! read more

My wife and I just used SuperShuttle for the first time. Our drive, Rizki, was very professional, friendly and engaged. They updated us with his status via a very cool app that shows where the driver is on the map in relation to your pickup. We texted that we were available ahead of the pickup window and he got to us at least :15 early! It all has made for a much more relaxing trip. We'll definitely call on "SS" again for our PHX travel needs!!! read more

Very slow pickups. Rude attendants that make excuses and say they don't care if we use another service on our monthly or more frequent trips to Phoenix. read more

This is an outstanding, professional shuttle service company. Their technology, communication, and professional personnel are above the rest. The tracking and communication on the way to pick you up is head and shoulders above other companies. Great job, as it should be. BACK IN THE DAY CUSTOMER QUALITY!! read more

Wow! Gone are the days of grumpy drivers who seem to resent driving you to the airport. I have lived in small towns for the last seven years, and haven't needed Super Shuttle, so when I got back to Phoenix, and needed a way to the airport, I really didn't want to use them. But the online reservation system was easy, they offered me a few times to arrive, and the driver was beyond nice, he was pleasantly humorous. Best SS ride ever! read more

Both my pickup and drop off drivers were friendly, helpful, and on time. The vans were older but very clean. I was offered cold bottled water on the drop off trip. It was a shared ride but I was the sole passenger on the drop off. Price was less expensive than a cab or lyft. read more

You get what you pay for, and with Supershuttle that is a slow shared van. On the way to the airport I was fine; they arrived with plenty of time for my flight. But on the way home, the van had partially filled up and already visited all three terminals at PHX, and was almost off-site, when the dispatcher called, so we looped back through all three terminals to fill up the van completely. I get that it's their business to run full, but I felt like Michael Corleone. "Just when I thought I was out... They pulled me back in!" If you have patience, then SS fits the bill, but with deals for off-site parking I find it no more expensive to leave my car off-site than pay round-trip shuttle service. read more

In Arizona cabs are not regulated. Because of this they are dirty prices are in all ranges. With super shuttle everything is planned. Your pick up a clean vehicle everything is great. Best transportation in arizona. read more

I typically drive myself to PHX and park off site but on trips more than 1 week it makes financial sense to use this service from my home. They will pick you up from your far away location (mine is San Tan Valley) at whatever hour you need. If you choose the 'group van' expect some extra time because they will pick up others. Pickup at the airport was easy as they have a stand outside (Terminal 4 anyway) plus an App for your phone that gives your van location and a way to contact the driver...save your friends and relatives the aggrivation of navigating one of Americas busiest airports. read more

If I could give zero stars, I would. Supershuttle sucks! I will never use them again! I wasn't picked up on time, told the told me it would be best to find my own way to the airport when my flight was leaving in an hour! Screw that! I had to call 5 times and I was hung up on once. I had to fly standby and hang out at the airport all day. What a great way to spend the last day of my vacation! I should have known this shuttle service sucked when I heard the automated system give a prompt for "refunds". Let's see how long it takes to get my money back. I can't emphasize enough how much SUPERSHUTTLE SUCKS! read more

(Arizona) We have used Super Shuttle for the last five years, approximately 6-8 round trips to and from Goodyear to Sky Harbor in Arizona. The last few trips have been bad. This last trip was the deal breaker. The driver had stopped and talked to a supervisor. We could not hear anything... but the supervisor stopped the conversation. Driver got in the van and we went for a dangerous ride. He flew down the highway tailgating cars and 65 mph on the side streets. My husband is a very laid back person. He was outraged. I wouldn't write this review if this was an isolated incident... the drivers are getting worse every trip. We took Yellow Cab for our return trip to airport. Super Shuttle was $40 for two people. Yellow Cab was $36.50. NO MORE SUPER SHUTTLE. We went through all the right channels with Super Shuttle call customer service... a case number... and a detailed survey. The email from Super Shuttle stated that they couldn't help us at this time. read more

CC company resolved issue by crediting charges back to account. SS acknowledged complaint , but never reacted afterwards. While we are finding great appreciation for the parking at Pre-flight Parking for shorter duration travel we are looking for the alternatives for enduring travel and destination requirements. Uber & Lyft appear to be reasonable opportunities at some destinations. read more

I have taken SS many, many times over the last 20 years and have been very happy with it. I will stick to the Phx area for this review. I have never been late for a flight on the way to the airport, if anything you will get their super early. I'd rather be early then late to the airport anyway. Bring a book. On the way back I book online and take advantage of a AAA discount. To be honest you can find numerous coupon codes on line if you are adamant about it. The drivers have always been happy, safe, honest and courteous. The only reason I don't give it 5 stars is that you have to wait at times, a bit at SkyHarbor on the return. For me it is no big deal. I plan that in my trip time since I have no flight to catch. I never book flights back at last minute. However, if you are in a rush or have a place to be then get picked up by a friend or take a taxi and be forewarned. I have caught a shuttle in as little as three minutes and other times have waited 20 or more. Example of great driver, last month I took them home from a flight from Denver. The driver had us in stitches over stories he had heard about airline passengers and the strange things they bring aboard their flights. I was skeptical over the Potbelly Pig and Miny pony story until the guy whips out his camera phone and shows me the pictures. Here is the evidence of this huge pig that literally pooped all over the plane and even tried to attack crew and customers. But, hey he is a service pig ya know. (Insert eye roll here) So I digress. The reason I mention is this I am laughing so hard when he pulls up to my home that I apparently left my really cool, wool coat on the floor of the van. So now only in Phoenix would someone not miss their winter coat until like a month later, right? But alas, on the one really cold night of the year I realize I have not seen this coat since Denver. Sooooo, I initiate a week long search that includes Sky Harbor Lost and Found, Southwest Airlines but to no avail. I am extremely sad to believe my coat is lost forever. I love that coat! Then it dawns on me that I took SuperShuttle home this time. Could it be possible? So I email them and a lovely Margarita calls right back ( a person not a drink) to say that they actually have it. Wow! SS is my hero of the 2012 year end. I am very appreciative to the honest driver and to have my coat back. An added bonus is that Margarita grew up in NY. I am also always happy to have a nice conversation with a fellow New Yorker. See folks, there are still good people left in the world. Thanks Super Shuttle. I tip my New Years Party hat to you. Now if you could only work on that return wait time I would give you 5 stars for sure. read more

I waited for approx 30 minutes Driver was ok, the curb attendant had a real attitude- like he was doing everyone I will take Uber next time read more

Very pleased. I booked online, found a discount coupon, and the payment process was easy enough. They picked us up in Carefree and took us to airport. The driver was friendly, prompt, and did not chat a lot. Very happy! read more

The woman working the South Curb of Terminal 4 was such a sweetheart. Enjoyed talking to her while waiting for the van. Didn't take much time for a van to arrive. Reached my destination quite quickly and will use service again. read more

This was my first time traveling alone and using a shuttle. The Supershuttle staff (both women) were helpful, friendly and knowledgable. I got to my destination just as planned with not problems. I would recommend this for anyone. read more

The online app calculates pick up time. I thought it must know conditions at TSA (I have pre-check), traffic conditions average, local construction, etc.........It doesn't. There was a couple in the van whom I do not think made their flight: we arrived at the airport at their boarding time, the security line was wrapped all the way around, and they did NOT have TSA pre-check. Their gate was also at the far end. The ride was anxiety-inducing. I wasn't sure I'd make my flight, even with TSA pre-check - as it was I raced up and made it in time for boarding start (in A group), but didn't have enough time to even stop to buy a bottle of water. The driver was on time picking me up (within the parameters set by their app), very friendly, and drove safely. However, all everyone could talk about was whether or not we'd make our flights. Traffic was bad, but the locals in the van were saying "it's ALWAYS like this, at this time of day!" If you book with SuperShuttle, do NOT let it calculate your pick up time: you have high odds of missing your flight. Instead, put a time at least an hour before your actual ETD in the "flight time", and that should get you there on time. read more

Barry #649 was very good and knew where he was going. I've used super shuttle for about 15 years now. I never have had a bad experience. It is a good service. You can book online too! read more