We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

Great work, we were able to see a design of what the addition of a Baja shelf would look like…read morebefore we committed. The work was done on time and with professionalism from everyone in Ramons team.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

8/25/24 "I love the smell of chlorine (napalm) in the morning... it smells like victory! LoL…read more IYKYK It's located (nearest cross street) Philadelphia & Central) in Chino, we sauntered on a lazy Sunday afternoon & there were a few customs being helped. John was the person assisting us find a proper pool vacuum. At least they had 3 kinds. He was knowledgeable & courteous. Within minutes we purchased one & we're on our way, quick & painless. Most items are fairly priced but pricier than most.

I came in here new to the pool scene first home and the customer service here was amazing. The…read morestaff and manager of this store were very knowledgeable and helped me with my pools needs !!! I'd definitely come back.

From beginning to end the folks at Pradise were professional and extremely pleasant to deal with…read more From Norm, Justin, Melissa and Larry. I was well pleased from the beginning to the end of my project. The communication, the courteous nature and know how & execution was excellent. They treated me well and respectfully. I enjoyed the experience. I recommend giving them a try. Superb!

Great customer service !! I have 2 pools, one private and one commercial at Scuba Schools of…read moreAmerica . They are always very helpful

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

After searching and calling around to various pool companies, asking for recommendations on acid…read morewashing and scale removal, and comparing quotes, my husband advised me to search Yelp and call a pool company and read their reviews. That's how I found Anderson Pools and Mike, the owner. He had excellent reviews, which were all five stars so I gave them a call to inquire. Mike came within an hour and gave us the estimate immediately. We felt more confident and assured going with the pool company who has the years of experience and who has built a reputable business based on customer service and referrals. Immediately we felt like Mike was the person to hire for our job. He is professional and has excellent communication skills. We felt very at ease knowing he was present to supervise his team and answer any questions that arose. He followed through on his time frame and we are thrilled with the results! I would highly recommend this company to everyone.

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Very good delivery! This crew was amazing. Had a very…read morecan-do attitude had a couple problems with my gate being too narrow. They didn't have a problem waiting for me to open up the gate. They just made it happen. I am very happy with my purchase and with the delivery. LAC25-190

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Warning when you set the meeting up with the sales rep you'll be walking into a HIGH pressure sales…read morepitch. They'll probably give you a song and dance about how they're moving and need to get rid of stock. Then they'll sit you throw a lengthy disingenuous PowerPoint presentation aimed at making you think their spas are really better than the name brands. It felt very similar to a time share presentation. My meeting with the sales rep was not a positive experience. I felt extremely pressured to buy right then and was "purposely" mislead by their very questionable sales tactics and half truths. Do your homework and compare "all" the options as a deal may not be a deal after all. I toned down the wording from my original review after I was contacted by the sales rep in question. I personally would NEVER do business with this company. Update. I was originally "tricked" into making an appointment by the lady answering the phone, I was told that "they were moving and had to get rid of stock at blow out prices. I was told that "I needed to get in right away". Next week might be too late. That was back in September of 2015. I quickly realized that I was suckered into a hard sell / high pressure environment and was being mislead, as was apparent by my above review. So they're still here, my review should be a big red flag of the honesty of this establishment. If they want this review to go away, they could simply move, like I was told they were and this review would disappear as it was written for their old address.

spa was good. the follow up customer service was very poor. A lot of stone walling…read more I will not do business with this company again

I am a landlord for multiple properties in the northern Fontana and Rancho Cucamonga areas. I live…read moreout of state and needed a reliable pool service with extensive education, knowledge, and great communications. I hired JJ Pool Supply back in 2016. The first couple of years were great. Johanna helped us convert our pool to a salt water system and did major renovations with the pool such as replastered and replaced the tiles. For the most part, Johanna communicated well with me and my then tenants. She made sure to get my consent as a landlord before proceeding with any complaints from the tenants. There was a small period between 2019-2020 when we left Johanna to try another company due to financial difficulties not being able to afford Johanna's rate. That was a mistake because the other company messed up our salt water chemicals forcing us to go back to Johanna. I am rating her a 3-star because although Johanna's communication was her strongest quality, her lack of precise diagnostic ability almost costs us 2k-4k repair quoted by Johanna regarding a Jacuzzi heater issue. Thankfully, we got a second opinion from our home warranty insurance and was told that the only issue was that one of the valve was accidently shut off which must have happened during the major renovations. Other things that bothered me was that Johanna does not do pool maintenance during windy or rainy days. One time our service date landed on a windy day. Her team checked the chemicals and did the best they can to clean but it was too windy and they had to call it a day (understandable). My new tenants notified me that the pool was still very dirty (as expected) and was complaining because they were hosting a pool party super bowl event and was expecting several guest to use the pool. When I called Johanna to request to come back to finish the maintenance cleaning for that week, she advised me that it would have cost me a service call of $95. Unfortunately, we are not currently with JJ's Pool Supply. However, we appreciated her service to us for many years. Best of luck!

Great job remodeling our pool but the aftercare and pool maintenance/service is sub-par. The…read moreoffice is non-responsive to requests and field staff doesn't show up when scheduled. Our spa is turning green and the only thing they have done in 2 weeks is cash my check. Would not recommend!!!!!

On a Friday night I was at the Ontario Lowe's on Philadelphia and Grove, getting supper frustrated…read moreand disappointed because I could not find what I specifically gone to look for. And just as I was about to give up and leave. A young man named Matthew, came out of nowhere asking if I needed assistance? Well sure enough he was able to locate what I needed, (above stock item) , I was never more grateful and appreciative for Matthew's Help. I will definitely be back to shop at this Location. Good job guys:-))

Service is terrible, employees couldn't care less if you're satisfied. NO HELP, parking lot is a…read moremess. Management should be fired! DO NOT RECOMMEND THIS STORE