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    Secard Pools & Spas

    3.8 (150 reviews)
    ModerateHot Tub & Pool
    Closed 8:00 am - 5:00 pm

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    Fun in the sun

    Enjoy your new pool before the summer heat kicks in. Good customer service and the people are helpful.

    First day of construction after demolition.
    S.J. L.

    It's been 6 months since the completion of our semi-in-ground pool in September 2023, and we're happy to report continued satisfaction with the overall experience and results of our beautiful Islander pool. Our journey with Secard started in February 2023 after seeing a model in their spacious showroom, resulting in a contract to build a 12'x24' Islander vinyl lined pool with sand base. We were intrigued with the concept of a simple, minimalistic design of an in-ground pool that rose about 18" above ground, completed with a vinyl liner that rests above either a sand base or concrete (which costs extra but more durable). This solution worked in our favor since the above-ground ledge offered some protection against accidentally falling into the pool when walking along our narrow pathway in our small backyard adjacent to the pool. It also allowed us to maximize the space we had to put in a rectangular pool big enough for our 3 kiddos. You can also design multiple depths with the Islander. We opted to go with 3' in half of the pool and 6' in the other half in order to create a deep end. We could've added more bells and whistles to the pool (I.e. waterfalls, sitting ledge, lighting, etc.) but in the end our goal was to build our pool as economically as possible for the purpose of swimming and splashing. Our very knowledgeable and amazing sales rep Gloria worked with us along the way from day one, by listening to our needs and never tried to be pushy or oversell us on any products or services we deemed unnecessary. Understanding that pool building is a process that takes months to materialize, Gloria stayed in contact with us frequently, letting us know of anticipated scheduling dates and what we could expect as next steps. Houston, the scheduler, always called to notify me of construction dates when expected, so our process throughout was nearly seamless. While we did opt to do demolition ourselves, Secard's construction crews were always very timely and respectful of our property. If you're looking to save even more money on the project, you can also choose to do the electrical work yourself like we did. In the end, our total build completed sooner than anticipated by weeks, even allowing us to squeeze a few days of swim days in last season! When it was time to do the final walkthrough, the office manager Laura and Gloria both paid us a visit and thoroughly explained the process of pool maintenance for us first-timers. Even when I had questions about our pool 6 months later, Gloria never ceased to provide me with timely responses as if she slept with the phone by her ear. Overall, for the price we invested into the pool project, we couldn't be happier with the results and can't wait for 2024 summer to be here already. There's no doubt in my mind if we did run into any issues with our pool in the future, super Gloria would come to the rescue with a solution. This was a great partnership between a supplier and customer made possible through clear communication and reasonable accommodations between both parties. I would highly recommend Secard to anyone looking for a budget-friendly alternative to a full in-ground concrete pool. In summary: Pro - budget-friendly, fast turnaround, customer service, suitable option for small backyards in lieu of a full in-ground concrete pool that usually costs more. Above all, the PEOPLE here were truly outstanding to work with (Aaron, how did I forget to credit my main man?! Super knowledgeable with permits and process in local areas, thorough explanation and resourceful with build concept and design, phenomenal measurements and drawings). Con - obviously a vinyl liner isn't going to be as durable as concrete; nonetheless, it's made of quality thick vinyl that could puncture if you were to dive in with a knife (although I can't fathom why anyone would find this necessary). Also, considering the base is comprised of compacted sand, you could feel many footprint dents along the walls of the pool overtime, even though you could never see them looking into the pool. To avoid this, you can spend extra money to put in the concrete base, but this doesn't really bother us enough to be a con. Lastly, unfortunately Secard does not take credit card payments over the phone or internet; you'd have to make check payments timely by mail or go to their office in person to make the credit card payments at the completion of each phase. A little inconvenient, but not a big deal, as long as you plan ahead. Thank you Secard for making our pool dream come true!

    My pool with the stone surround
    Dawn B.

    I contacted this company to replace my lining initially. When they removed my lining, we discovered that all of my framing was rotted, and they basically had to rebuild the the outside framing of the pool. I can't stress enough the quality and workmanship that this company performed. I am extremely picky and I micromanage, so I'm not easy to work with. However, they were very gracious with all of my demands, and exceeded my expectations. They were patient with me and communicated well. Hector and his team were great. Hector made sure that very skilled crews were showing up at my house and taking care of all the details. Hector was patient with me and went over grout colors and made sure that all the details were polished. I also did a build out of the top ledge and surrounded it with stone and grout. They did all of that work as well. I highly recommend.

    Salt cell
    Leila M.

    I am writing to update that, after first telling me to try to work with the salt cell warranty company myself, Secard finally sent someone out to take a look at the salt system. Javier took his time to assess the issue, and although his salt measurement was off at first, I was able to show him that he was measuring from the wrong part of the pool by having my own salt meter at the ready. Once this misunderstanding was resolved, he was able to determine that the entire system (salt cell and computer) needed to be replaced, and did so right then and there. I am very grateful to finally have a working pool. I still cannot in good conscience recommend Secard to anyone, but I did feel an obligation to update my review to communicate that the main issues have been resolved. The cosmetic issues we will live with, I am just ecstatic to have a working pool after nearly 2.5 years of issues.

    Robert C.

    Weather hampered our pool project a tad bit but the final results are Outstanding! We're very pleased with Secard's professionalism in making our pool expectations a reality! Highly recommend Secard Pools for your pool desires!

    Edgar, Mario and Miguel S., did an amazing job installing our Swim Spa! They were friendly, professional, quick, and knowledgeable. Thank you guys!

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    6 months ago

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    Gloria L.

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    24 days ago

    Took excellent care of my parents, great Service before and after the sale, Laura is a sweetheart

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    Aaron G.

    Thank you for your kind words Ryan!

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    3 months ago

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    Aaron G.

    Thank you Lilian! We appreciate your support and business!

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    1 year ago

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    Aaron G.

    Thank you for your business Renato!

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    10 months ago

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    Gloria L.

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    11 months ago

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    Aaron G.

    Thank you for your business TD!

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    1 year ago

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    Gloria L.

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    1 year ago

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    Gloria L.

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    2 years ago

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    Aaron G.

    Thank you for your business David!

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    2 years ago

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    Aaron G.

    Thank you Jane, it was our pleasure to be a part of your project!

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    1 year ago

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    Aaron G.

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    3 years ago

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    Gloria L.

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    2 years ago

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    Chris L.

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    4 years ago

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    1 year ago

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    2 years ago

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    Gloria L.

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    2 years ago

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    Aaron G.

    Thank you Maria!

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    2 years ago

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    Gloria L.

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    2 years ago

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    Aaron G.

    Thank you Steve for your business! We're glad that we could help out.

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    1 year ago

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    Aaron G.

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    3 years ago

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    Aaron G.

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    11 months ago

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    Aaron G.

    Thank you for sharing your experience Joanne!

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    2 years ago

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    Aaron G.

    Thank you for your business Diana!

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    2 years ago

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    Aaron G.

    Thank you for your kind words and business Lisa!

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    4 years ago

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    Gloria L.

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    2 years ago

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    Aaron G.

    Thank you for your kind words Daniel!

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    4 years ago

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    Gloria L.

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    2 years ago

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    Gloria L.

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    3 years ago

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    Gloria L.

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    6 years ago

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    Sharon W.

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    3 years ago

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    Gloria L.

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    2 years ago

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    4 years ago

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    3 years ago

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    Gloria L.

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    2 years ago

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    Aaron G.

    Thank you for your kind words and business Cesar!

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    2 years ago

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    Aaron G.

    Thank you Daniel, we hope you have a lot of fun in your hot tub!

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    2 years ago

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    Aaron G.

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    2 years ago

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    3 years ago

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    5 years ago

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    Page 1 of 4

    Ask the Community - Secard Pools & Spas

    What is an average price for a small pool (about 8x10 feet?

    My pool is 14' x 28' and the cost for it and also the hot tub was less than $60k They were going to stop coming down this far though... so depends on your location if they will take the job or not.

    Don’t See Your Question? Ask Away!

    Review Highlights - Secard Pools & Spas

    I was completely satisfied with the customer service and knowledge with Laura Roa at Secard Rancho Cucamonga location.

    Mentioned in 6 reviews

    Read more highlights

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    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

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    Outside surround, stairs, cover and lift.

    Secard Pools & Spas - hottubandpool - Updated May 2026

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