We bought our hot tub last month after several months of scouting from different vendors. Gloria was the Sales Manager who accommodated us and she was great from start till now (every now and then I'd call/tx being a first time hot tub owner and she would take time to answer all questions and make some recommendations). We wanted a WiFi on the hot tub that we liked and Gloria made it happen by placing one for the first time. Upon delivery, the guys Eddie or Edward, Elio and Daniel (sorry if I forgot the names) were also very good. However, the hot tub stopped working when they turned on the high jets. I was nervous thinking the tub might be a lemon. They changed the fuse and it worked. We decided to buy the Aqua Lounge Plug N' Play so it took the next day for us to soak wt the desired temp. Then we had another setback when the tub stopped working again once the high jets were turned on. The bluetooth of the hot tub was still working fine so it meant that it was not our electrical/outlet problem. At that time, we were really nervous and sent a tx msg to Gloria that night. She texted back, "don't worry, we got your back". We wanted the tech to come over the next day but they couldn't so I was a bit frustrated as we were having a family event that weekend. The tech Vincent finally came after a week and did a few tests and tightened the fuse holder and it worked. He also recommended to place a 30 amp outlet. It's been two weeks and we haven't changed into a 30 amp outlet yet and the tub is still running great! Aside from the competitive pricing among other vendors, we are very pleased with the after sales service. I hope that the tub's fuse won't blow off again but God forbids it will, I know that Gloria and her team is just a phone call away. So yeah, go buy your hot tub to this branch and ask for the famous Gloria that every happy buyer is raving about! read more

Secard Pools & Spas - Hot tub under enclosed patio - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Took excellent care of my parents, great Service before and after the sale, Laura is a sweetheart

Secard Poolspa is great. I love my poolspa and enjoy it. We love using it and love it so much. I was so grateful for Laura's help from Secard Poolspa. She was incredibly knowledgeable about product and helpful in educating us about the use of it. I would highly recommend this business to anyone! read more

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Laura Roa was amazing with all the knowledge In regards of above ground pools. She has lots of Patience With all my questions and repairs read more

I built a semi in-ground pool with Pools San Bernardino, Hector,Milton, Josue, Noe. Hands down for them. It was a real pleasure to work with them, always on time, awesome workers and hard working people. They're honestly a dream team! Congratulations to them. read more

Nice Spa very elegant design and quality They Answered all related questions and good customer service . read more

Enjoy your new pool before the summer heat kicks in. Good customer service and the people are helpful. read more

Secard Pools & Spas - Fun in the sun - Hot Tub & Pool Near Me - Rancho Cucamonga, California

I ordered a jacuzzi from the LA County Fair and got a great deal. Laura answered my call when I had questions. She was polite and responsive. Thank you. read more

We bought our Cal spas 867 four years ago, and still appreciate it as our "Little touch of Heaven"! Chad, Rachel, Sean, Gloria, Laura & Chris, along with the rest of the crew have been very helpful in making the right selection, and then working through the purchase process. The initial cost as well as continual chemical purchases have been very reasonable and love visiting them every time! read more

It's been 6 months since the completion of our semi-in-ground pool in September 2023, and we're happy to report continued satisfaction with the overall experience and results of our beautiful Islander pool. Our journey with Secard started in February 2023 after seeing a model in their spacious showroom, resulting in a contract to build a 12'x24' Islander vinyl lined pool with sand base. We were intrigued with the concept of a simple, minimalistic design of an in-ground pool that rose about 18" above ground, completed with a vinyl liner that rests above either a sand base or concrete (which costs extra but more durable). This solution worked in our favor since the above-ground ledge offered some protection against accidentally falling into the pool when walking along our narrow pathway in our small backyard adjacent to the pool. It also allowed us to maximize the space we had to put in a rectangular pool big enough for our 3 kiddos. You can also design multiple depths with the Islander. We opted to go with 3' in half of the pool and 6' in the other half in order to create a deep end. We could've added more bells and whistles to the pool (I.e. waterfalls, sitting ledge, lighting, etc.) but in the end our goal was to build our pool as economically as possible for the purpose of swimming and splashing. Our very knowledgeable and amazing sales rep Gloria worked with us along the way from day one, by listening to our needs and never tried to be pushy or oversell us on any products or services we deemed unnecessary. Understanding that pool building is a process that takes months to materialize, Gloria stayed in contact with us frequently, letting us know of anticipated scheduling dates and what we could expect as next steps. Houston, the scheduler, always called to notify me of construction dates when expected, so our process throughout was nearly seamless. While we did opt to do demolition ourselves, Secard's construction crews were always very timely and respectful of our property. If you're looking to save even more money on the project, you can also choose to do the electrical work yourself like we did. In the end, our total build completed sooner than anticipated by weeks, even allowing us to squeeze a few days of swim days in last season! When it was time to do the final walkthrough, the office manager Laura and Gloria both paid us a visit and thoroughly explained the process of pool maintenance for us first-timers. Even when I had questions about our pool 6 months later, Gloria never ceased to provide me with timely responses as if she slept with the phone by her ear. Overall, for the price we invested into the pool project, we couldn't be happier with the results and can't wait for 2024 summer to be here already. There's no doubt in my mind if we did run into any issues with our pool in the future, super Gloria would come to the rescue with a solution. This was a great partnership between a supplier and customer made possible through clear communication and reasonable accommodations between both parties. I would highly recommend Secard to anyone looking for a budget-friendly alternative to a full in-ground concrete pool. In summary: Pro - budget-friendly, fast turnaround, customer service, suitable option for small backyards in lieu of a full in-ground concrete pool that usually costs more. Above all, the PEOPLE here were truly outstanding to work with (Aaron, how did I forget to credit my main man?! Super knowledgeable with permits and process in local areas, thorough explanation and resourceful with build concept and design, phenomenal measurements and drawings). Con - obviously a vinyl liner isn't going to be as durable as concrete; nonetheless, it's made of quality thick vinyl that could puncture if you were to dive in with a knife (although I can't fathom why anyone would find this necessary). Also, considering the base is comprised of compacted sand, you could feel many footprint dents along the walls of the pool overtime, even though you could never see them looking into the pool. To avoid this, you can spend extra money to put in the concrete base, but this doesn't really bother us enough to be a con. Lastly, unfortunately Secard does not take credit card payments over the phone or internet; you'd have to make check payments timely by mail or go to their office in person to make the credit card payments at the completion of each phase. A little inconvenient, but not a big deal, as long as you plan ahead. Thank you Secard for making our pool dream come true! read more

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I wrote a review a couple of days ago and I'd like to give an update in light of recent help I've received from Secard. I appreciate that they reached out to me immediately after hearing of my dissatisfaction and since then have come through with a refund that will be granted for some of the material (sand). Our salesperson was very accomodating and met me to do the paperwork and he did bring us a vaccuum as well. I am very appreciative for a business that helped to remedy the situation and provide good customer service as I know that not every purchase or construction will go perfectly. Things can go wrong at times so thank you for recognizing that and for trying to help your customers. That actually speaks volumes! read more

I contacted this company to replace my lining initially. When they removed my lining, we discovered that all of my framing was rotted, and they basically had to rebuild the the outside framing of the pool. I can't stress enough the quality and workmanship that this company performed. I am extremely picky and I micromanage, so I'm not easy to work with. However, they were very gracious with all of my demands, and exceeded my expectations. They were patient with me and communicated well. Hector and his team were great. Hector made sure that very skilled crews were showing up at my house and taking care of all the details. Hector was patient with me and went over grout colors and made sure that all the details were polished. I also did a build out of the top ledge and surrounded it with stone and grout. They did all of that work as well. I highly recommend. read more

Secard Pools & Spas - My pool with the stone surround - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Purchased my spa @ la county fair. Guess it wasn't very clear on how open the access had to be for delivery. I guess the main focus was the width of gate vs access width for side of gate. Spa was delivered two wks later & I guess the delivery guy's cudnt make a turn to go side house, so it went back to Seacard. Now a wk later ( delivered ) I had to have it craned in ($500 ) @ my expense. My electrician hooked up the wires, filled it with water as directed & now the pumps don't wrk. After 3 or 4 min pumps shut off. The main pump won't even go on high without turning off. Plus it's dripping water from underneath. Now I gotta wait another wk for repair tech to come look @ it. There went my Fourth of July wkend. I will repost again after technician comes. So, 1 star for now. read more

I am writing to update that, after first telling me to try to work with the salt cell warranty company myself, Secard finally sent someone out to take a look at the salt system. Javier took his time to assess the issue, and although his salt measurement was off at first, I was able to show him that he was measuring from the wrong part of the pool by having my own salt meter at the ready. Once this misunderstanding was resolved, he was able to determine that the entire system (salt cell and computer) needed to be replaced, and did so right then and there. I am very grateful to finally have a working pool. I still cannot in good conscience recommend Secard to anyone, but I did feel an obligation to update my review to communicate that the main issues have been resolved. The cosmetic issues we will live with, I am just ecstatic to have a working pool after nearly 2.5 years of issues. read more

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Purchased a spa cover 9 months ago and the seams have burst on it exposing the plastic foam on it. When I purchased the cover I was told it would last me 10 years and it didn't even make it to a year. I contacted the store asking for assistance and perhaps a warranty and was told sorry no only has 60 DAYS warranty and was told I simply had to buy another one as if money grows on trees and I didn't just pay $1,131 less than a year ago for this one. Do not recommend anyone to buy their covers from here unless they want cheap faulty expensive products that need to be replaced every year. read more

Weather hampered our pool project a tad bit but the final results are Outstanding! We're very pleased with Secard's professionalism in making our pool expectations a reality! Highly recommend Secard Pools for your pool desires! read more

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Edgar, Mario and Miguel S., did an amazing job installing our Swim Spa! They were friendly, professional, quick, and knowledgeable. Thank you guys! read more

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Buyer beware! Weeks and weeks go by before someone responds for service calls! They are quick to take your purchase but lack in service calls and any type of urgency. Think twice before using this company and spending $18k on a product you can't use!! read more

Being a noobie to the spa world, Laura was very patient, helpful, and walked us through all the ins and outs for our calspa swimspa ownership. Prices are good as well on items and chemicals. Thank you, Laura, for all the help you offered us. If I had known that they existed before I purchased, I would have purchased my swim spa from them as well. read more

Not happy with our liner. In one year we've had 4 different leaks. They came to repair it (though not always quickly) because it was still under warranty. We've decided to go to plaster pool. Sick of liners! read more

Came to Seacard to pickup some supplies for my swim spa. Gloria was very helpful with providing me with recommended filter cleaner. Prices are also better than the major retail pool supply company that most people know of. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Sadly we bought a spa from the LA County Fair. No follow through from the salesman when we started questioning what to do with murky water and no chemicals in the water he did not return our calls. We were mislead by the salesman. Decided to go to Secard Pools and spoke to Laura Roa several times. She was the best! She tried so hard to help me and never lost her patience once! Everyone there was helpful. Finally one trip I met Shad, the owner I think, and he was absolutely wonderful and so helpful. Made a call to the company we bought the spa from, sent one of his employees to my house to teach us what we were never told and never charged a penny! We are so appreciative of his kindness. We would still be floundering if it was not for Secard employees. PLEASE start with Secard before you purchase a spa from anywhere else! We will purchase all our spa supplies from Secard now!! Thank You so much!!! read more

We just bought our second spa from Secard Pools. The first was a 7 person spa and this one is a 14 foot swim spa. We worked with Becca in Rancho Cucamonga. It has been such a great experience. Prior to purchase we had 1 million questions and Becca is a pro. She answered every question and volunteered information when we did not know what to ask. She is patient and understanding and realizes that this is a major purchase. She arranged for delivery and crane service into the backyard. The installers were professional, courteous and patient with the spa placement. We've had our Swim Spa for one week now, and she has continued to help with our chemicals as we try to regulate the water. Never buy a spa or swim spa from anyone other than Becca. Don't wait, go to their showroom and take a look at what they have. read more

Right when we thought you just can't get good customer service anymore, we met Laura with Secard. She went above and beyond to help us figure out what was wrong with our pool pump and vacuum and it ended up working. Thank you Laura! read more

We had a great experience purchasing a SPA. Gloria and Becky were very professional leading us thru the showroom. They were very knowledgeable of the different functions and options out there. They have a quick ordering process and 2 weeks waiting period. We needed help in Spanish and they were also helpful in that. We would definitely recommend Gloria and Becky to help with your purchase. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Called up got an appointmen a week later. Vincent showed up on time. He diagnost the electrical problem right away and fixed. Vincent is a very good mechanic and explained to issue. Vincent.is very knowledgeable about his trade. Thanks. read more

I was at SeaCard today & the nice lady up front told me about leaving a review when purchasing parts... HUGE Savings, Thank you for being so helpful. read more

Called in for a small issue I had. An Becka did an amazing job on fitting me in the Schedule. Great customer service. Javier came out and did amazing job explaining my issues very knowledgeable. Thanks again secard read more

I needed a replacement pump for my Secard Pool. I spoke to Laura who helped me out tremendously. She took the time to go over the pump and all the components in detail. She also went above and beyond by repositioning my pump at the proper angle for installation before leaving. I have owned my Secard pool for over 25 years and will continue to bring them business. read more

Secard Pools & Spas - Pool pump configuration - Hot Tub & Pool Near Me - Rancho Cucamonga, California

We are very happy with our new spa! Gloria at the Rancho Cucamonga location and the rest of the staff were very friendly and helpful. My daughter and I decided that with this pandemic going on , we won't and can't do much traveling, so we agreed on getting a spa. I went out and look at other places , but a neighbor recommended Secard. So when I went to their showroom in Rancho , Gloria showed me around . I went back a second time with my daughter and after deciding on one , got the spa in a matter of weeks upon ordering. Thank you for a quick, smooth and satisfying experience! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Great services... Gloria is very knowledgeable!!! Laura is so helpful!!! This is a very good company to get your pool/spa supplies from!!! Thank you so very much for the great service!!! read more

I have had my Secard pool for about 3 years now. Even though as time passes we start to lose our warranties, i have not lost the personal attention i have received from field manager Brian Anderson. As a new pool owner i was clueless on the week to week maintenance, chemical balancing, etc. Brian took the time to explain things on multiple occasions. What prompted this Yelp review was my latest interaction with Brian. About 8 days ago my pool filter pump was pushing out about half the volume of water. Over the next few days the pool turned green, i checked and cleaned all the filters...no prob there. Over the 3-4 days that followed i reached out to Brian and told him what i was experiencing....he sent me long, very detailed instructions on what may cause the drop in water pressure and how i could remedy it. By the 8th day the pool was a dark green and i still had not fixed it. I called a pool guy out of frustration. After coming out and "staring" at it he quoted me $ 2,800 to pressure test and replace the pump. I asked him to send me the quote and i would get back to him. Given this significant financial turn of events i went back to Brians emails where he mentioned taking off the pump impellar casing and checking for debris. I removed the 8 bolts and found 5 small pieces of gravel grinding against the inside of the impellar spindle. After removing then with a flat head screwdriver i applied silicone to the gasket, reinstalled the pump and 15 minutes later the pump was up and running and homing like the first day it was put in.....12 hours later with some shock we were swimming again. Brian did not need to go the extra mile....he could have flatly told me it was $ 275 to come out and look but he made every effort to resolve my problem promptly. It is rare to find an employee that will provide that type of care, after the sale had been completed. MUCH APPRECIATED BRIAN.... read more

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WORST CUSTOMER SERVICE EVER MARISSA AND STEPHANIE -- Bought a $14k from here for my son's physical therapy (medically needed), Shad and Aaron helped me out. Shad stated if ever any issues to call him. A few months in the spa started to leak, they sent a guy out, said the heater was leaking but it was a two man job and needed to come back another day. A month later they were able to come out again, only to tell me the problem fixed itself. Skeptical I asked what it it continues to leak, they said no worries they would just come again. Part of this process is draining the spa, not cheap in cost of water and chemicals. So of course the spa starts to leak again. I get an appointment, again weeks out. The day of the appointment, NO SHOW NO CALL - I called spoke to Marissa and she claimed she was about to call me, sure just like the checks in the mail, I explained I have to take time off of work to allow people in my back yard, she didn't care, just said it's not their problem and it's out of their control that the workers could not show up. I explained the cost of having to keep draining the spa and he offered a chemical starter kit, which I excepted. A week later the workers show up first thing in the morning. I asked for the chemical kit, they looked confused. I call in speak to Marissa and she admits she forgot to add it to the work order. Now she said I have to wait another week for the chemicals. So again, my son can't use the spa for yet more time. The workers felt bad and offer me some opened/ used chemicals for the situation. I told him I didn't want them if it would effect the kit that was to be sent to me next week, he said no worries. Here we are today. No chemical kit. I call in spoke to Marissa and she said she took me off schedule because the worker already gave me "something ". And if I still wanted the kit I now have to wait yet another week or take time off of work and inconvenience myself further to drive to their office in Rancho. I asked to speak to Shad as he told me, any issues talk to him. She said no, she would not allow me to speak to him only Stephanie. And she said sarcastically that I can call Shad on his person cell, if I have that number. Speaking to Stephanie was identical to speaking with Marissa, cold and uncaring. Just repeating the same things Stephanie said. Not until I mentioned Yelp or the BBB did she even ask where I lived. Then said, really you are going to complain over chemicals?? Yes, I am, as it is evident that my time or my son's need for the spa does not matter to Secard's staff. If you treat people this petty over chemicals, I could only imagine how bad the rest of your customer service is. It seems like I am asking for a million dollars to have them do what THEY promised and drive a box of chemicals 9.1 miles. Complaint to the Better Business Bureau next... I am expecting this to get to Shad and the Board of Directors, only then can change happen and the next customer can get decent service. read more

I paid over $50k for my pool, 3 year later the liner was falling apart & salt cell stopped working. Per the warranty customer will pay 50% which secard is not honoring there warranty. I called my salesman Greg, he stated Secard is too busy they don't have time to come out & said we can repair it ourself because it s easy fix. I emailed corporate office several times with just the run around. I'm pursuing a civil lawsuit against Secard if you have proof of negligence please let me know we can file this as a group. beckiepadilla@gmail.com read more

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Aaron is the best when it comes to the pool/ spa business. He is super knowledgeable about everything and he directed my wife and I to the right fit for us which was a swim spa that we've gone back and forth on for a while now. We have received our swim spa & are excited to use it for some summer fun. Thank you again to Aaron read more

My wife & I went in and purchased the Aqua spa. The spa we got is the best bang for your buck on the market by far that we've seen! Very satisfied with how everything went from start to finish being there. Thank you to Secard Pools & the team they have. read more

I purchased a pool from them in 2010. I replaced the liner in 2017. After other things started to break down, they wouldn't send anyone out. I tried to find people on my own, but they would never know what to do with the islander. I was at the mercy of secard and they totally let me down. I called so many times. The sent me to a guy named bo who never wanted to come to my area. I am begging to give them my money and they simply don't want it. They were quick to take the large initial payment, but the small things they are unwilling to assist with. Due to their lack of responsiveness, my pool no longer works. They respond when I request a quote for a new liner, as that is several thousand dollars, but will not help at all to figure out what is wrong with the equipment . I wish I would have spent the extra money and went with a traditional pool. My biggest regret with my house is going with this company. The worst customer service I have ever encountered. I can't wait for the class action law suit because its coming. Update: I was able to speak with Carl and he was very helpful. He listened and offered a solution to my problem. He followed through with his return calls and offered the service that I was looking for. Because of this, I have changed the rating. read more

Hi, I recently purchased a spa from Secard - Rancho, and from the moment I walked in I was greeted with a lovely smile. Gloria was and has been so amazing prior and post purchase. She was very knowledgeable in all the products being sold, she was kind, patient with all my questions and friendly. Gloria goes way above and beyond for her customers and she truly made purchasing my new spa a wonderful experience. read more

We were looking for a spa for about a year and finally found this place! Gloria was amazing and it was such an easy purchase. She was so helpful with everything. I would definitely recommend this place! :) read more

I bought a Swim Spa from Secard Pool last year, but with this crazy COVID year we've had, the delivery was delayed. However, every time I reached out to our awesome sales rep Aaron, he never BS or gave us the way around. Kept us in the loop and helped us through the whole process. We finally got our spa delivered today, and kids couldn't be any happier and just in time for the summer season. Thank you to Aaron and Stephanie that worked really hard to get the orders delivered as fast as they can. read more

Secard Pools & Spas - Yep - Hot Tub & Pool Near Me - Rancho Cucamonga, California

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