I've had my Tuff Spa from Custom Spas Direct for over 5 years now and I still love it. Working with…read moreJim was great, he has great customer service, even taking a frantic phone call after hours when I ran into a wiring snafu and walked me through what I did wrong during the install. I ordered my spa amidst the height of the covid manufacturing delays and he was great about keeping me updated with delivery estimates. I can't recommend the product and this company in particular enough

Jim provides outstanding customer service and support after the sale. He is always responsive,…read morefriendly and very helpful. Definitely a 5 Star Business!

I have to say if you are looking for a hot tub, this is the place to go. When I purchased there was…read morea miscommunication between James and I, but after talking it through we both saw what happened, but James went above and beyond saying customer satisfaction was more important than profit, what a man of honor, who could not want to buy from someone like this. The delivery guys, especially Ryan were amazing, helpful and professional. I can't say enough about James and his crew, believe me, I have never had such great, great service!

I had a good experience in the beginning when I purchased my hot tub 2 years ago also my…read morepool....but when my hinge seal detached without no warning at all...Terri Hagen offered me a new hinge seal that I have to install and attach the velcro my self ...she said that she has no experience on how to successfully install it and all sales are final due to its a custom order...oddly they had one in the back from a previous customer...I dont feel like ranting but I get the feeling after you purchase something from this company all the nice charades and hospitality is very limited...I feel like I have a manufacturer defect since its just 2 year old purchase and supposedly it was a brand new jacuzzi...James Baylus (owner) did not attempt to help out with this issue...and please dont try and reply and try and justify why you couldn't help me....if Im not able to fix it I will be forced to go somewhere else for my spa needs ...I just had a very bad experience this time with this company...also future if you buisness with this company please get it in writing...Thank you for reading my review

We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

We (my wife and I) completely recommend Blue Whale Pools if you are looking to get your pool…read moreredone. Our pool was in need of refurbishing since we bought our house 10 years ago. The whole process from quote to finished pool was seamless and Ramon kept us fully informed at each stage of the process. Blue Whale was recommended to us by a family friend that we trust and the recommendation was 100% on the money! We cannot wait to get onto the deck and start w enjoying the pool.

From Start to finish, Premier Pools was amazing! They made our vision come to life. We got…read moreexactly what we wanted. Huge shout out to Gary and Joe. They were both amazing every crew that came on site was great hard-working and did an amazing job so happy to have our pool just in time for summer. Thank you so much!!

I had a terrible experience with Premier Pools & Spas. They subcontract everything with little to…read moreno supervision. Their crew broke a gas and water line, and I was told to fix it myself.l, after i constantly told them before they were there before signing contract and before job started.The project manager never showed up except to collect payment, and they won't even attend the final inspection. Extremely poor communication and zero accountability. I would not recommend this company. Never had a final in person walk through with project manager or company manager, for such a size project for homeowners. Unfortunately, based on my experience, I will not recommend Premier Pools & Spas. You also never mentioned to me, prior to excavation or even before I accepted the project proposal, that I needed to hire a plumber to handle or standby for possible gas or water line issues. What was communicated to me was that your team was aware there could be unknown lines and that caution would be used during excavation. At this point, I do not intend to continue arguing this matter publicly. You will instead receive my formal feedback, concerns, and documentation directly through your office.

Bought our new spa at the Los Angeles County Fair. Salesperson was extremely friendly and…read moreknowledgeable. If she was not sure of a question, she got an answer quickly. I feel we got a good deal for the spa purchased.

The product needs improved! First swim spa lasted 18 months it cracked after 1 year of complaints…read moreit was replaced! The floor model delivered is worse. More cracks and peeling stickers, side that looks like melted siding under 25,000$ worth of shades to protect but the product fails. Don't buy it! I was given no selections because I was fooled into taking what could be arranged! No selection offered! Service no none existent. I was told both further service after delivery. They do not stand behind the product. 36,000 mistake not the worse in my life but it's bad mistake to buy a cal spa. The company needs to fix this seems each time I will report here to the world. Cal Spas is low end all around.

pump went out 4 days before big birthday celebration for granddaughters & friends. super hot…read moreoutside! Visions of green water and cancelled party. Jennifer to the rescue! walked me through various brands and features and put me on the install schedule for next day. Rick installed and walked me though programming features on the app. Twenty four hours later done and the party is still on! Thank you!

They are a no show , they were supposed to check the pool lights and panel , they never showed up …read more Unreliable and they don't respond

What a great operation ! their price was excellent. I got 4 quotes, and they were among the lowest…read more My pool desperately needed new plaster. They started and finished promptly. Cleaned and fixed the tile. It's beautiful!! Highly recommend them

Unfortunately, Anderson Pool has been the worst experience I have had with a pool company…read more I initially hired Anderson Pool to install mini pebble, a salt cell, and an autofill system. While the mini pebble itself turned out okay, we immediately began having problems with the autofill making noise and keeping us awake at night. I contacted Mike and explained that we never had this problem before their work was completed. Initially, he insisted it was not related to their installation. I eventually paid a separate plumber to inspect the issue, and I was told the noise was coming from the autofill. Mike later came out and made an adjustment. We also began experiencing issues with the salt cell. Since Anderson Pool had installed the equipment, I decided it would make sense to hire them for ongoing pool maintenance as well. Unfortunately, that created even more problems. After their pool technician changed the filter, I noticed water leaking from underneath my filter equipment. I called Laura, the office manager, because it was after hours and I did not know what I should do. I ultimately turned the pool off for the night. The following morning, I contacted Mike for guidance and was told Laura handled the service issues. When Laura called me, the conversation became extremely unpleasant. She was upset that I had contacted them regarding the problem and told me I could not keep calling them for issues. I explained that their service had left me with a leaking pool system and additional work that I did not know how to handle. I asked for the pool technician's phone number so I could communicate directly with him, and she refused to provide it. The conversation became argumentative, and I finally told her they could cancel my service and bill me for the month. Afterward, Mike told me he would personally come to my home, make sure everything was handled correctly, and supervise my pool service going forward. Based on that conversation, I believed the situation had been resolved. Two weeks later, however, nobody had returned to service my pool. I called to find out when the technician was coming back to correct the issue and maintain the pool, only to be told that my service had been canceled. I was shocked because after my conversation with Mike, I had understood that he was going to oversee the service moving forward. At the very least, I believe someone should have notified me that they had decided to discontinue service so I could immediately arrange for another company to maintain my pool. This has been an extremely frustrating experience, particularly because my previous pool company maintained my pool for approximately seven years until we moved, and I never experienced anything like this. Attached is the mess they left for me to clean. This review reflects my personal experience with Anderson Pool. Based on that experience, I would not use this company again.

When I met Jeremy at Bear Valley Spas, I thought the low prices and all-encompassing service of his…read moresales delivery was just too good to be true. So I shopped around. I shopped in San Diego, in south Orange County, I shopped nearly the entire Southern California area and nowhere did I come close to Bear Valley Spa's offer of the lowest priced unit, with installation, service, and spa management reporting as they offer to their regular customers. There's just no other place like Bear Valley Spas within the entire Southern California region. That they're located in Big Bear Lake is our mountain community's fortune, and that little slice of excellence for us, the homeowners - and rental managers - of the Big Bear property owner community. Speaking of property and management, Bear Valley Spas is associated with Big Bear Lakefront Cabins who's selective high quality cabin listing is second to none. With the best spa service and sales in Southern California (possibly the entire state, really) and additionally the excellence of a vacation rental management team with the synchronized capability to run the entire business of a rental home on the mountain, these conditions can't be beat anywhere. Bear Valley Spas was recommended to me by my neighbor both on and off the mountain, as we bought our cabin serendipitously just one block from their second home in Lower Moonridge. They made no reservations about the choice of spa companies to go to, they had done the searching and they found the best here. I have to add here that as usual I was skeptical of my neighbor's lauded praise of Bear Valley Spas initially and figured I'd save a little money and buy a used spa and have friends install it for me. Well, after a struggle to place the spa and tie it into the system at the cabin I found not only did it not function but there were dozens of things I could have saved money on by going to Bear Valley Spas in the first place. Spas are their excellence, and after that unnecessary attempt of mine I actually came out ahead by calling Bear Valley Spas and buying a new Roto-molded spa that they delivered, mounted and installed as part of their service and I was up and running just days after the botched attempt at saving a nickel and a dime. They are the best - courteous and professional. There really are things that are so good as to be true.

Your app needs serious work. I unable to access any product…read moreinformation especially the electrical data. We need to be able to access The information to help select the model we are interested in.

Carl was very helpful resolved all problems. They were very helpful when we told him what the…read moreproblem was with the installation of our pool

We've been using this supplier for our pool maintenance and upkeep, and the experience has been…read moreconsistently excellent. Brian has been a huge part of that; he's friendly, knowledgeable, and genuinely helpful every time we reach out. He makes the whole process simple and stress-free, and it's clear he cares about getting things right. The products are reliable, pricing is fair, and everything runs smoothly from order to delivery. We're very happy with the service and will continue using them.

I love going to Gary's swimming pool supplies because they are very knowledgeable on everything…read morethat they have and they will even give you advice on what you should do if you're having pool issues

Just FYI this is NOT the Garys Pool Supplies we know anymore to the customers who have came her for…read moreover 25 plus years, they were bought out 8 months ago. They are under NEW OWNERSHIP. The new manager is Dennis and he's very nice and helpful. I was looking for Daniel but he is no longer there due to buy out. I did not see any of the employees i usually see. I miss the familiar faces over the years but i will give this company a try. Miss you Gary and Son!!