Your app needs serious work. I unable to access any product information especially the electrical data. We need to be able to access The information to help select the model we are interested in. read more

The salesman was rude to us. Nothing was negotiable. He didn't listen to what we wanted. Didn't seem to know his products or what we wanted. So much for doing business locally. read more

The employees are super friendly and helpful. The repair tech was able to come out right away, and fixed my hot tub, saving my vacation rental. They found and fixed a few other problems while they were there, which was awesome. These guys are super knowledgeable and easy to get a hold of. They even sent me a complete description and pictures of the work that they did. read more

Bear Valley Pool & Spas - Hidden Mouse chewed wires - Hot Tub & Pool Near Me - Big Bear Lake, California

They get the parts. They are nice. They are helpful. On the other hand the communication between them and the customer is not good. I had to call to find out what is going on then some of the workers are not full loaded with all that is needed. For example the parts came in they fixed it but had to go to the office and get the memory stick to load the main board. Then to find out that someone had it and went home with it and I had to wait until the next day for it. They said that they will be here between 9 and 9:30 in the morning they are still not here. I had to lock up my dogs and I had to call yesterday to find out that they were not going to come until the next day and for the next day I can not get a hold of of them read more

I purchased a spa from Bear Valley Pool & Spas last year which was one of the best decisions I ever made. The spa I purchased is incredible. Even better, the installation process was quick and super easy. if you are I the market for a spa Bear Valley pool and spa is the place to go!!! read more

I love my Hot Spring Highlife: Prodigy spa but it was one of the most painful consumer experiences I've ever had purchasing through bear Valley spas. Our first spa was delivered and had a crack in it bear Valley spas did the right thing and replaced the spa with a new one. But ever since my initial phone call to look at the options to purchase was always a difficult communication and expectations failed at. Our spa was delivered in September and we are still waiting in January for the spa lift cover to be delivered and installed. The first spa delivered without a cover and then subsequently a cover was delivered that was too large and was not able to be secured. We spent a lot of money on our spa $12,500 for a top-of-the-line spa which we thought was going to receive top of the line service in communication. How do I add found another vendor in big bear to purchase a spa I would have. We even considered buying one through Costco which in hindsight I probably should have done. We purchased this particular spa because it was in stock and ready for delivery and installation. I'm reasonable and understand installation times can change but not when it is so drastically missed and something that could've been controlled. read more

Bear Valley Pool & Spas - Hot Tub & Pool Near Me - Big Bear Lake, California

Be sure to watch your billing, because mine has definitely not been accurate, and promised reconciliation is six months overdue.

Appreciate their dependability and helpfulness when issues arise. Office staff always helpful as well.

I have been a long time Bear Valley Pool and Spas customer. I just replaced my very old hot tub and am so happy with my new hot tub! Travis, Liz and Jacob have been attentive and detail oriented every step! So happy! read more

Bear Valley Pool & Spas - My new Hot Springs Spa! - Hot Tub & Pool Near Me - Big Bear Lake, California

Travis and Liz saved me! I was in a bind and need fast help for on of my tenants and they came to my rescue! I had a tenant that specifically airbnb my home for the spa and it wasn't working. They came right out, fixed the problem and saved my Super-host status!! I will be a forever loyal customer. I signed up for their weekly service and now I know I am in good hands.. Thank you!!! I highly recommend :) read more

They have been servicing my spas for over seven years and they have been incredible and very responsive and he needs that I may need. I really enjoy working with a company that strives so hard to keep their customers happy. read more

I came back on with Bear Valley Pool & Spa after realizing the grass isn't always greener on the other side. Bear Valley Pool & Spa got me out of a disaster with someone who claims to service spa's on the mountain, but literally almost destroyed mine. Do yourself a favor go with these guys, save yourself a lot of the heart & pain I had to go through. Thank you Travis and Liz. read more

A lot of unhappy reviews on here, and admittedly I've only just recently purchased a spa and haven't had to get it serviced yet, but I'd like to give them the benefit of the doubt so far -- they were always quick to respond, the delivery went without a hitch, and everyone I spoke to on the phone seemed eager to please. I'm going to continue service with them and check back here in a year to update. read more

I have used this company for multiple years as they are the only company I know of on the mountain. I have had a broken part on my hot tub for at least 6 months. I have called more times than I can count to get it fixed and they always promise to fix it....was even told by them that a technician was going out the next day and they would call me back to confirm and nothing. There were months that they missed and they have raised their rates as well because they know they are the only service. I really hope someone else opens up.....they will have a full book of business immediately because myself and many people I know up there will switch right away. Someone please help!!!!! I'm still paying because it's all I've got. read more

DO NOT DO BUSINESS WITH!!!!! I cancelled my service 3 months ago via hard copy as requested, also sent a second copy, sent 2 emails, talked to multiple employees that said they would cancel service. Billed for 3rd month today & haven't owned the home for nearly 4! Pursuing legal action. Terrible experience! BEWARE! read more

UNRESPONSIVE - VERY DISAPPOINTED - sharing my experience - We met with Travis at the store and he sold us on a Hot Spring Spa. We bought the higher end model (Sovereign) and Travis said that the jets have two pumps, one for the lounger and one for the opposite side. You cannot try out the spa at the store so we had to take his word for it. The spa was installed and when we went to use it for the first time, we found that when the jets are on to all seats, there is not enough power to make the massaging jets of the lounger go up and down as they are supposed to. I complained to Bear Valley Spa and they said I was just not properly adjusting the valves and that it was working fine. The next time I came up, we went in the spa and adjusted the valves as they stated and it still didn't work. I reached out to HotSprings directly since I wasn't getting an answer from Bear Valley Spa. HotSprings told us that there is only one motor for the jets and we can only get the power for the massager if only one side is on. I thought this was ridiculous and I complained again to Bear Valley Spa. We had the spa installed in Oct 2024 and have been trying to get a replacement since of a spa that will actually allow everyone in the spa to enjoy the jets at the same time. BEAR VALLEY SPA NEVER GETS BACK TO ME - I HAVE TO CONTINUOUSLY CALL AND THEN I'M TOLD THEY ARE WORKING ON POSSIBLY REPLACING IT WITH A BULLFROG SPA BUT I NEVER GET A CALL BACK. I HAVE CALLED MORE THAN A DOZEN TIMES AND STOPPED AT THE STORE AT LEAST 3-4 TIMES AND STILL NO RESOLUTION. I WOULD HIGHLY RECOMMEND FINDING ANOTHER SPA PROVIDER AND TESTING THE SPA BEFORE BUYING TO MAKE SURE IT PERFORMS AS EXPECTED. read more

I agree with so many other reviews on this business... extremely painful process trying to work with this company, their front office, basic lines of communication and overall customer support and satisfaction. Not a good choice ... highly recommend looking elsewhere for better service and less headache. read more

They have a horrible phone service. The person answering the phones has no phone skills what do every. And she's RUDE. Not a good way to impress your customers. I'll take my business elsewhere. Be polite, learn how to be friendly. read more

The best services in Big Bear for STVR and AirBnBs, super knowledgeable and reliable!

They are very unreliable - sometimes missing spa service for 2-3 weeks in a row, sometimes their tech come within 3 days from previous service.. Getting fed up with them.. But they never forget to charge your credit card! read more

Jacob and the Bear Valley Spa team just installed my hot tub and it was a very smooth process. The hot tub took my vacation home to another level. Thank you so much! read more

This is the WORST Hot Tub place ever!! Go elsewhere!! They will lie and scam you and try to make as much money as they can from you!! Jeremiah quoted us on a hot tub and when we got it delivered it was a different "cheaper" model than what he quoted. We already prepaid and they wouldn't refund us the difference even though I had the paperwork that Jeremiah quoted us. Saying that Jeremiah was misinformed on pricing. Beware!!! Read the reviews!! Cheryl or the lady in bookkeeping kept upping the pricing on us saying they can't lose $$ on us! Within 4 months my hot tub cover was peeling and tearing! I had The owner come out to look at the cover saying he was going to report to the warranty company and POOF I never heard back from owner!! BUY your Hot Tub elsewhere!! Trust me! Read the reviews! They will scam you to make their $$$ perhaps even give you old parts Also they offer 3 months "free" service but the guys never showed up to service my hot tub. When they did, it was left unclean and chemicals never added. I Los this, because I have test strips and would test every week. read more

They are the worst service at Big Bear. They don't even bother to show up or if they do ...they don't service the spas adequately. The only bad reviews from our rental have been due to spa cleaning. !!! Their tech doesn't even care to inform their office he won't show up. The last reply I got was " sorry , but the technician knew you were on his route but he didn't show up and I have no excuse for that" This is not an issue when there is only snow. It has been an ongoing problem. How about you fire that lazy person and hire someone that wants to work and that cares for your reputation? read more

This company has really gone downhill. They are extremely hard to get a hold of and very slow to return calls. Despite their voice message saying they are open 7 days a week, they have denied coming out on weekends saying they don't work weekends. They grumble when they have to replace parts under warranty and will get you however they can. My last repair was a warranty repair on a part (heater relay board) that has gone out multiple times now. They told me they would charge me $55 for the labor and turned around and charged me $125! I asked Tammy for a refund of $70 and she refused saying that Megan got it wrong?! Not my fault. They also said if the part goes out again, they will charge me to replace a whole retro-fit kit including the control board and top side! Fix something that's not broken?!? Again, they will try and get you however they can. Very unprofessional. Very disappointed. I would not recommend them and wouldn't have used them except they are replacing parts under warranty. Go with Olsen's Spa! Steve is very responsive and reliable and doesn't price gouge you. read more

Travis provided excellent service and was always available to take my call and keep me informed on my spa delivery. When the window was closing to allow delivery this season, he worked to make sure it happened. Looking forward to completing electrical and enjoying our spa. read more

Cheryl and John are AMAZING! We had to order a new spa cover and needed a temporary cover to help keep the melting snow and rain out for the next few weeks until new cover arrived. Cheryl found a user cover that she gave us no charge to cover spa. John delivered for free. I am so grateful...Cheryl and John are my HEROES read more

I'm actually an employee with this company and a spa owner myself. This is one of the first companies that showed how much they value there employees. I feel fortunate to be apart of a positive work environment. I left the corporate world for a calmer work environment and I couldn't be happier with my choice! read more

We arrived to our cabin for Memorial Day weekend and we went straight to the spa! It was so spacious and clean. We were pretty much in the spa every night. read more

Terrible, just terrible. They lost my cover order, tried to blame an employee. Lady on the front desk was rude and not helpful. Basically lied.. I canceled my order and will do busy elsewhere. Lost 3 weeks!! read more

Possibly the worst customer service ever. They are never available, don't log their work or update you and you always have to be after them or they won't even show up to maintenance your spa. They also are never available on the spot for emergencies. Apparently the owner has some issues with the law. Avoid! read more

This company is terrible. I needed to get leaking pumped fixed before last winter and I called them to come out a give me a quote to fix it. The repair man was there for less then 5 minutes, opened the hatch and looked at it then left. Maybe a couple weeks later I received the quote to replace the entire pump for more than $700. I said no thank you. I only needed pump seals that cost me $30 on amazon. I fixed it myself and it's ran perfectly ever since. If that wasn't them trying to steal my money then this surely is. It is now spring and 7 months later since I got their rip off of a quote. I receive an email from them asking if I'd like to proceed with going through with the work. As much as I appreciated them reaching out months later still after my money I pretty much told them to kick rocks. I look at my bank statement that night and they had charged my account $95... for what?! I had to cancel my card and file a dispute to which I'm still waiting on a card and my money back because these people want to screw anyone over that they can. This place sucks read more

I recently purchased a home in Big Bear Lake for personal use but also for Airbnb rentals. We just added a spa that I had at my home in Norco and were in need of a weekly spa service for maintenance. I found Bear Valley Pool and Spas and Liz Flack has been amazing to work with. Always very courteous and helpful! Included in their maintenance service is a real time emailed report with pictures of your spa. Couldn't ask for a better service! read more

Much needed RnR after some stressful days. We had a last minute need to get the spa serviced . This company came and cleaned promptly. Truly wonderful customer service. They came to the rescue right away on the evening of Memorial Day. The spa was left in pristine condition, water quality was great. read more

Loved my time here at Bear Valley Pool & Spas. We especially enjoyed the spas. So relaxing! Very clean, great water quality , highly recommend ! The entire staff and their attention to detail is unparalleled. Very prompt service, even worked after hours to ensure our hot tub was ready. You really don't get service like this anymore! Bravo team. We will definitely be back soon. read more

I had a fantastic experience with bear valley pool and spas. Coming up to big bear a couple times a year I like to relax and enjoy my time. The jacuzzis cleanliness was impeccable. Great experience with customer service. I had a couple questions about the hot tub and how to use it my questions were answered promptly and I was on my way. You guys are awesome! read more

Dennis charged me $600 for a new spa motor and ended up installing a used one that didn't work. Dennis stayed he would make this right and install a new motor on August 4th but since then has gone completely MIA. Don't do business with these crooks! read more

They just moved my spa and did a great job and were very efficient Occasionally my servicing of the spa needed additional work for clarity but overall the consistency and quality has been very good read more

Ask multiple times for itemized receipt so I could forward to my Home Warranty company and I received nothing. Paid over $300 for service and 8 days later I was told by them I had a leak that could not be fixed. They are working without mngt as the owner continues to fight legal battles. Do not buy or contract with them. There are two other reputable companies in town that will do the service at half the price. read more

I wish zero stars were possible to give. We first used this company to maintain our spa. They never did what they said they would do, and they charged us for services never received. Also, they were very rude every time we talked with them. The worst costumer service we have seen in a long time. We switched companies. read more

Seems a waste of time to add another bad review... but these guys are bad. Owner is a liar and accounting will continue to bill you even after canceling service. Probably their company policy to continue billing monthly until you make 4 calls to get it stopped. They figure you'll get tired. Problem is we've tired other SPA services in Big Bear and none too good. Timberline Spas were actually worse. No liars, but slow to zero service. Not sure where to go in Big Bear for this service. Certainly an opening in the area for a good ethical Spa Dealer. Come to think of it... most business' in Big Bear are pretty dirty. Just don't go to Big Bear Lake and you should be good. read more