We recently bought a place in Big Bear and needed help selecting the right spa -- while living full-time in San Diego. Jennifer at Olsen's Spa Service went above and beyond every step of the way. Even though we weren't physically in Big Bear during the entire purchasing process, Jennifer made everything seamless. She walked us through options, helped us choose the perfect spa for our home, coordinated every detail, and kept us updated from start to finish. Her communication, professionalism, and genuine care for her customers is incredible. If you're looking for a spa in Big Bear, do yourself a favor and work with Jennifer and the team at Olsen's Spa Service. Truly exceptional experience. read more

Olson's Spa Service is not only reliable but very responsive whenever I have had an issue with equipment in the past. I have been a customer of theirs for years and have zero complaints. In fact, I became a customer of theirs due to issues with another company that was not responsive and created a toxic environment in my hot tub where the bacteria level in my hot tub resulted in a doctors visit. I am glad I made the switch to Olson's. Last thing I would mention is they are well connected within the community and have even helped me find reliable service providers outside of spa services. HVAC repair, chimney sweep, and painter. That's good old fashioned customer service! read more

Olson spas is the best spa service and pricing in big bear lake , you definitely get the friend and family treatment. Steve is so knowledgeable and shows up on a wym to fix the spa and save the day. Save your time and shop here first and get taken care of right the first time . read more

Steve and gang at Olsons Spas Big Bear Lake have come through for me every time! I started working with them 16 years ago and have never been let down. If you're looking to build a relationship with a Spa company, look no further, you will not be disappointed at their attention to detail. Definitely recommend!! read more

This review is long overdue. We signed up with Olsen's last year to service our hot tub in lower Moonridge, and we are very happy with the service. They are very responsive to calls/emails and I love that the spa is clean without being overly treated (you all know what I mean...). Fantastic and reliable service for a reasonable price. We are very happy with our choice. read more

We are SO glad we bought our spa from Olson's! We don't live in Big Bear Lake; instead, we're in Claremont, i.e., quite far from Big Bear. But we were turned off by all the other dealers in the rest of the LA region--and we checked out many, and came up rather disgusted with what we found, especially the high-pressure tactics. Olson's struck us as the only honest dealer anywhere. And that impression turned out to be true in fact: they gave us a great price, and they have provided superb follow-up service at every turn (and we really don't need service anymore, but they always welcome our inquiries if we have them). We LOVE our spa, and we give Olson's the credit for helping us figure out what we want and so forth, from the start to installation and beyond. read more

From concept to completion, Olson's is THE BEST to work with. Jennifer provided honest estimates over the phone, and aided in all the logistics behind having the spa ordered and delivered. Our spa was a giant pain in the A, as we needed a crane service to place our spa over our house from a neighbors property; and we needed to get neighbor approval, and were trying to get our electrical permitting moving along. Jennifer was able to secure a crane service nearby (Schroeder and Son), who did an excellent job, and we were able to have the spa in place and working a few days after. Steve has been excellent in spa installation, and came back quickly when we needed the spa cover lifter installed, and then was helpful us right away with an issue of a low water level (due to my kids splashing; and he topped it off and didn't charge for it). Needless to say, I'll be relying on Olson's for a long time to come and am grateful for quality service. read more

Olson's Spa Service - The splashing culprits! - Pool & Hot Tub Service Near Me - Big Bear Lake, California

We initially had Olson's Install our hot tub and have had them servicing it ever since. We are happy with their service and appreciate how helpful Jennifer in the office is. read more

Olsens has fixed a number of issues with our hot tub. They have always shown up when they said they would, diagnosed and made repairs quickly so that we had minimal down time. Highly recomend ! read more

Steve and Jennifer are both amazing people. Steve will come over on short notice, he finds out what the problem is and follows through. Jennifer keeps it all going behind the scenes. Just an all-around good lady. Best customer service on the mountain! read more

Normally I don't do these kinds of reviews but.... I want to share my recent experience with Steve Olson AKA "Olson's Spa Service" in hopes of informing others who may consider hiring him for services. Unfortunately, my experience with Steve has been less than satisfactory. I hired Steve to install a Wi-Fi module for my hot tub. Despite initial promises for a working Wi-Fi control, the installation was incomplete as far as I'm concerned due to the module not working or even turning on as intended. Nowhere was it originally stated that I was responsible for connecting the Wi-Fi to the router. Also, it was never mentioned beforehand that Steve wasn't familiar with this particular WiFi module. Had I known upfront I wouldn't have hired him. After attempting to connect it myself and seeking assistance from GECKO tech support, it became evident that the module was not working correctly. When approached about the issue, Steve was non-responsive for extended periods and did not take responsibility for ensuring the job was completed as agreed upon and or assumed upon. Furthermore, I've recently received a request for payment and threat of debt collection under false pretenses for work that was either incomplete or unsatisfactory. This has added frustration to an already disappointing situation. I believe it's important for others to be aware of these issues before making a decision to work with Steve Olson Aka "Olson's Spa Service". read more

I find Olsen's very helpful from start to finish. They are very honest about their services.

Have used Olson's Spa in purchasing and maintaining our spa for over 5 years. Friendly staff who always respond to our questions and provide lots of resources and information. They have always been reliable in keeping our spa maintained, repaired and in good working order at all times. read more

Olson's Spa Service - Artesian Hot Tub - Pool & Hot Tub Service Near Me - Big Bear Lake, California

We purchased a new hot tub from Olson's this past April and working with Jen and Steve was so easy! Jen emailed me all the information I would need to know about my new hot tub including city laws, permits, setting up the WiFi, how the installation process would go and the timeline. Since I don't live local she was even helpful with sending me photos of the different colors choices and spent a lot of time talking to me about my options. Olsons worked well with my Contractors so that everyone knew when and what was happening. This was by far one of the easiest jobs we had done in big bear. I highly recommend Olson's Spa! read more

Olson's Spa Service - Hot tub - Pool & Hot Tub Service Near Me - Big Bear Lake, California

Olson's is simply an amazing local business and a valued asset to the Big Bear Community. Even if you don't have regular service with them, they are there to help if you have an issue with your spa. read more

Another big save by Steve! Broken spa, Steve came out as fast as possible and we were up and running before the next guest checked in. Has always come through for us! read more

We are overjoyed with the service received from Olsens Spa Service. Our spa hasn't needed any service in many years and it's always a concern that a repair person can find all kinds of issues. First, the technician came out the same day we called them. Steve, the technician put us at ease in minutes that he and Olsens Spa is a trustworthy business. He found the problem quickly, had the replacement part on hand with him and our spa was running an hour later. I highly recommend Olsens Spa Service. I'm so glad I looked on "YELP". read more

Steve did a great job.the lid on the spa blew up over the winter and froze up. There were several repairs to make and all is back up and running good. Thanks so much Steve. read more

Hands down the BEST service you could possibly expect! We were new to Spa's and to STR. Both Jennifer & Steve were very informative and punctual. There has never been a time that they haven't gotten back to us or kept us informed on any little issue. We're even been able to get answers out of business hours many times. We love our new spa and greatly appreciate them walking us by the hand through the whole process of choosing the best spa for our needs, all the way down to placement for our guests to have the most enjoyable experience! We've even contacted them numerous times for non-spa related questions, so to how helpful & friendly they've been. read more

Olson Spa saved the day for us! Jennifer and Steve are the best! Our spa didn't work right before Thanksgiving and they came over, found out what the issue was, got in the phone with the hot tub manufacturer and were able to order the part for me under warranty. Steve then came over on Sunday afternoon to install the part. Best customer service on the mountain! Thank you! read more

Olson Spa did work for me cleaning my spa, and they missed a few spots I had upset STR because of how dirty it was.It was left almost as if it was never cleaned. I contacted him again and told him about what happened he said he would come by again and clean it but never showed up and won't pick up my calls read more

Olson's is whole heartedly an excellent Spa and service company in Big Bear. Very professional services and Jennifer is very helpful in anything you need relating to spa services. She went out of her way to help us out in a tight situation we were dealing with. Super grateful for her help. I manage several vacation rentals in Big Bear and I plan to be a loyal customer at Olson's Spa. Highly recommended! read more

We work with this company for all our hot tub needs. Their service is great (Steve and Jennifer are the best), and their prices are reasonable. They really know their stuff. read more

This is by far the best spa place on the hill! I've had my hot tub since 2014 & have had bad experiences with other companies. I was fortunate to finally find Steve with Olson Spas! Prompt service and repairs with very reasonable prices. He can diagnose issues quickly & very responsive! I highly recommend Olson's Spa! read more

Olson's Spa is the best on the hill. They helped me get an affordable spa, educated me about all the options, and do a great job doing the maintenance. Jennifer especially is always super responsive and cares about making sure you're happy. Highly recommend. read more

Phone call solved issues analysis of issues resolved concerns for now very helpful and professional

Called Olson spa for an emergency repair as it quit heating and we're In freezing conditions. I spoke to Jennifer who patched in a call to Steve Olson after she gave me instructions on troubleshooting my spa. Super professional. When the troubleshooting failed, Steve arrived within 45 minutes and diagnosed the failed recirculating pump quickly. He had the replacement pump on his truck and within an hour, we were back up and running. New customer for life! Thank you Jennifer and Steve! read more

Steve Olson is the best spa repairman in the business. He replaced a motor a few years ago on my 1980's Sundance spa. No one else could help or would not even try to help me. Steve searched for a week and found a replacement motor. He and his wife installed it and it works like new again. He has since fixed a plumbing leak in my spa. One night my spa water overheated and spa jests were not coming on. I reached out to Steve, he told me I just need to find a reset button. He saved me a service call. Recently he has helped me troubleshoot via text messages and photos on a problem on my timer on a Sunday. He took the time to help me fix my problems and save me the cost of a service call. You will never get this kind of service from anyone else today, yesterday or in the future. I pray he never retires. Steve knows his stuff and is super helpful. Don't waste your time with anyone else. read more

Best spa service in big bear. Spa sales and servicing. I've been getting my spa serviced by Olsens over 6 years. Ask for Jennifer.

I hired Olson's Spas two weeks ago to service the jacuzzi in my short term rental. The first week was fine because we did not have any guests (Covid shutdown). The following week, I had a few reservations. When I hired Steve, I informed him that I had a busy house. For health and safety, I provide service prior to the arrival of each guest. I had TWO no shows by his technician this week! No apologies, no assurances that the problem would be taken care of. The next scheduled visit was yesterday, June 2. At approximately 2:00 p.m. I started to get concerned - I still did not have any service. I called the office. NO answer! I texted the owner, Steve Olson. NO response. Finally, at about 2:45 p.m. I called Steve. NO answer again. I called again a few minutes later and he answered. I told him my concern and issues with the service he was providing. I told him it was unacceptable. I'm sure you can agree! I was not being provided with the service I was paying for, heard numerous excuses and was lied to! I feel Olson's Spas is highly unprofessional and incompetent. After my experience, I would never recommend Olson's Spas to another owner. I'm giving a one star because I received an email this morning that Mr. Olson's wife didn't like the way I spoke to Mr. Olson and therefore, they were no longer able to service my hot tub. This left me in a bind to find another service in a moment's notice. Again, highly unprofessional! Please review the above before you decide to hire Olson's Spas. I'm sure you have more important things to do in your life than babysit a paid vendor to ensure you're getting the service you're paying for. If you have any questions, please feel free to text or call me. Michelle Trail (714) 501-4644 read more

We had a used spa that started to leak. Steve did his best to repair but wasn't able to. They happened to give us a good deal on a new spa and was delivered within 2 weeks. Much better turn time than i could find anywhere. Also they are very familiar with short term rentals and have great spas that can handle the high usage. read more

Olson's has the best service, would not shop anywhere else for your hot tub & spa needs. Jennifer definitely goes the extra mile & is a great resource in Big Bear even beyond hot tubs & spas. This is the type of place that makes you a customer for life right away. read more

I am so grateful for finding Olson's Spa Service! Our previous spa guy walked out in the middle of a repair and quit. He couldn't figure out how to install new parts on our Hot Springs spa at our cabin in Big Bear. He thought one of the new parts was defective, when in fact he just didn't have the skills to install it properly. I called Olson's Spa Service and spoke with Jennifer who was very responsive and called Steve right away. I sent Steve pictures of our spa and described the situation because we were not in town at the time. Steve went above and beyond that Friday night as he came to our cabin and properly installed the parts. The spa is working perfectly thanks to Steve. We are now a client of Olson Spa Service and thrilled with the prompt response, professionalism, and above and beyond repair service. Steve has over 20 years of experience in repairing a wide variety of spas. We have gone through 2 different spa services prior to Olson's Spa Service in Big Bear and experienced difficulty in communication, repair service, and professionalism. I highly recommend Olson's Spa Service because they excel in all three-- excellent communication, experienced repair service, and top notch professionalism. read more

We ordered a spa from Steve Olson and was installed and delivered last March. Since we had a couple of concerns. We would call his office. Always was greeted by Jennifer. Jennifer was always so sweet and helpful. She went out of her way to help us more then a couple times. Very impressed with all the personal attention. We would recommend Olson's to buy a spa anytime Jennifer has answered all our questions and sent us information on spa to help us. Thank you Jennifer. Steve is lucky to have such and attentive employee. Hard to find in last few years with our dealings. read more

Went in just to do some research as we are considering a spa for our home in Big Bear. The lady who helped us, Jennifer, went out of her way to answer our questions and provide us with the information we needed. She did this in a zero pressure manner which made us feel so comfortable with this business. You rarely see this level of kindness in businesses focused on "making the sale" and we were grateful for her attentive and friendly approach. If we do decide to invest in a hot tub, we will definitely go through Olsons. read more

Always have had exceptional service with Olson's. Jennifer in the office is especially helpful and goes above and beyond to help us. We've always received prompt and excellent help. read more

Great local mom and pop spa service up in Big Bear. We have been using them for many years to service our spa. They always go the extra mile for us. Thank you Steve, Jennifer, and Thom. read more

5 stars across the board. I did a Yelp search and found the local companies didn't have very good reviews. So I figured I'd give Steve a try even though he only had 2 reviews. Hands down, I made the right choice. Steve stopped by the same day to diagnose my Spa. Since this is a weeknd house, I was concerned about having to be at the house when the tech arrived. All Steve needed was access to the Spa. He had my Spa up and running the next day. What a treat to get to the house and have the spa up and running. Steve is a straight shooter and doesn't try to up sell you on parts you don't need. The price was fair and I'm sure lower than the competition. Steve is the only person I'll call regarding my Spa service. Thanks again for your help Steve! read more

Olson's Spa Service - Because of Steve, my wife and I were able to watch a movie outside in the hot tub while it was snowing. - Pool & Hot Tub Service Near Me - Big Bear Lake, California

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I moved up to Big Bear 2 years ago during covid and during a crazy time in real estate! There were no spas anywhere. Over and over again people kept directing me to Steve Olson. Jennifer who manages Olson's put me on "the list". Although there was a shortage of spas, she kept in constant communication with me. When I found a used spa elsewhere, she had me send her pics and Steve let me know if it was a good deal or bad and what to look for while shopping, even knowing they weren't getting the sale! On top of that, and as a fun side note - my renovation went so much better thanks to Jen. She is the eyes and ears of the mountain and referred me to so many great people hen I needed contractors. I call them for all spa questions and for everything else! Very kind people who are generous with their time. read more

I've heard terrible things about Olson's spa and Jennifer in particular but I didn't think anything of it until I had a taste of her harassment. We had to let Olson's spa go because they had a number of issues: 1. They never get back to you by any means. If you text or call a tech either emergency or a question he NEVER responds. If you call Jennifer her excuse every time is "We have no control over our techs. They're contractors". As a paying customer you're left in the woods and the company obviously doesn't care. Jennifer has some attitude adjustments to do. 2. They've told us before the spa was super dirty when we had no one up there for a month because the cabin wasn't even rented or had permits. When we said no one was up there Jennifer said "we do everything the right way and we know better". 3. After a storm the spa had pine needles and cones on the bottom. When we asked the tech to clean up on an emergency basis, he did show up (and that's the only thing he did, showed up). The guest later told us they had to clean the spa after he left themselves. So I'm not even sure what we got charged for. 4. We got a bill for a weekly clean during our time at the cabin when we did not see the tech. We had a bunch of people working on the house outdoor installing solar from 7am to 5pm until it got dark and no one saw him. Neither one of the three cameras caught him in or out. We inquired about it and were aggressively directed to check our cameras which we had obviously done because we didn't want to offend anyone but I also was getting fed up with the terrible customer service and didn't want to keep paying for I don't even know. Jennifer said "he was there and it's not our problem. Pay the bill asap". I was speechless. When she said we have no proof of him not coming, I asked her to provide the proof that he did come and she rudely said again "you have to pay the bill". 5. Before the latest storm the tech left the clips unclipped and the cover got blown off and the spa was open for days, costing us an electrical bill and then an emergency clean up as I mentioned above. In a way, it probably would've happened anyway due to gusty winds, but when we asked the tech to close it next time, no response per usual. We called the company to follow up to make sure we're on the same page, Jennifer accused us of lying!!! She literally said "you were the last ones there and you left it unclipped. That's what the tech said". I was in so much shock. I couldn't say anything because I've never seen anyone deliver such horrendous customer service. Long story short, we had to let them go because we found out that they are one of the worst companies for spa service on the mountains. And that's when all of the harassment started. They sent a bill with overcharges. When we called and said that we can't pay for the times the tech didn't show up Jennifer went ballistic. Bare in mind they have no proof that he did show up. She started calling 15 times a day, sending threatening emails and leaving nasty voicemails. She called 5 times in a matter of 3 minutes when my child was watching cartoons on the phone. She then left a message of how annoyed she was that a child kept answering the phone. I kid you not. Just when I didn't think it could get worse. She left such a nasty trail in writing and voice mails I wouldn't want anyone going through this. Oh, did I mention they charge more than any other spa company on the mountains. And other spa maintenance companies send you pictures of each visit with dates and time and respond to my texts and calls promptly. Anyway, I told my husband let's just pay the unfair bill and let karma teach them a lesson. There's no way a small business with such terrible employees can strive. they will eventually run out of customers to harass. In a way it's sad to see that a few bad apples can ruin a potentially successful story. If you read some other negative reviews and the companies responses you'll see the trend of bad customer service and sense the entitlement in her responses. They're always right, and the customer always wrong. I also think they discriminate terribly against new short term rental owners off the mountain. Save yourself the trouble and money and go with a less expensive better serviced companies. Olson's obviously is having trouble keeping up with growing demand. They're biting more than they can chew. Best of luck! read more