Chuck is my go to guy for pool stuff from now on. I previously had to deal with home warranty pool companies which were absolutely awful, so I've been going through him instead. He knows his stuff, he shows up on time and is reasonable. Highly recommend! read more

Reached out to replace a color logic pool light. Great communication, quick service and reasonable price. Very happy with the outcome.

Had a pool built by John the owner of custom built pools he gave me a warranty that it would be good until they left my home just called to get service they told me John passed away my warranty is no longer any good it was from his word of mouth read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

We hired this company to build our pool and the construction process was not to our standard. Items in our backyard were broken, material everywhere, making my backyard look like a disaster. The process took much longer than promised as well as lack of communication on their part. The materials used were not correct and they even forgot to add an extra pump So my pool and spa could be working at the same Time. As soon as they finished the plaster, it was completely contaminated with dirt and debris. And when I brought it up to them, they had no answer or solution for it. After a few months, the pool plaster start to change color and have black/ brown spots all Around. The coping is totally discolored and I up completely not satisfied with the work. When I requested a warranty on the coping and plaster, they never gave us a solution or a proper answer. We would not Recommend their service to anyone. read more

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We shopped around and spoke to many local pool builders before finding Custom Built Pool & Spas. Joseph designed the pool of our dreams and John definitely delivered. This team was on it every step of the way. They didn't try to sell us on anything and they made sure we made educated purchases/choices. I would definitely recommend this builder. Top notch quality and outstanding customer service. read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

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On time, professionalism at its finest. Quality work at a fair price. More than satisfied with the work performed, highly recommended. read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

Joseph is incredibly awesome to work with - you can call or text him any time of the day and he will always respond in a timely manner. John is the pool guru! He was awesome and showed up to every step of our inspections to make sure they were signed off. Inspector tried leaving once because he said he didn't see the job card to sign off! Our pool start to finish was completed in two months! Quicker than promised . We were told roughly four months. I guess we got lucky. Carlos did the Rock work and he is a hard worker. Finished all rock and paint in less than two days. We had him change the color 3 times to get it perfect and he was happy to do so. When southwest gas came to hook up our gas line he asked who did our pool because he had never seen such a clean install and he said it made his job 100x easier. Our plaster is so perfect it was exactly what we wanted!! Couldn't be happier!!!! Thank you guys!! read more

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John is the man!!! From A to Z the job will get done within a timely manner, precision and professionalism. An ofcourse, very cost effectively. He's very knowledgeable and experienced and has the right crews for every phase of the project. He delivered on everything he promised. read more

Last year my wife and I were looking into adding a swimming pool on our property, we had about 5 different pool company's come out to give us estimate two of the pool company's sales reps gave me the feeling I was wasting there time, one pool company told me what I wanted for a pool and there was the (used car sales man) smelled like cigarettes chewing gum cheap suit hell it was funny. Then Joseph from Custom pools showed up no joke this guy reminded me of family, down to earth no B.S up front about everything no pressure sale he even kept in touch with us during our quest for a pool. On January of 2020 My wife and I decided to go with Custom pools and to my surprise John the owner is just as welcoming as Joseph again no B.S, John did showed me his swimming pool with the rock formations, which we added to our pool. John went above and beyond the scope of work we agreed to he worked with us on last minute changes my wife ask for during the build. The crew that works for John very professional from Juan Carlos to John's son's. Now as for the work I can't say enough about the Quality, workmanship, and pride these guy's have they made sure every detail was taken care of, even when covid-19 hit Joseph called to see how my family was and to let me know as soon as the governor gave the OK they would be back the build. Custom pools is quality John and his sons were involved through out the build, I highly recommend Custom Pools to everyone real good people. read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

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Professional works, reasonable price,and good advice! I appreciated he can solve my pool's problem in time! I'm very satisfied with his work. Great! read more

I would highly recommend Custom Built Pools and Spas. I am a long time customer and have never been disappointed when needing a service call or updated equipment. The sub-contractors John uses are phenomenal, when people see the rock features around my pool and waterfall, they think they're real. Any work Custom Built has done, was on time, and on budget. If you're thinking about a pool, spa, or other water feature, you need to look no further!!! Tim Dolan Norco, CA read more

John Rasmussen and I had a deal for a pool, and he tried to burn me twice for more money. Two others on our street also had a deal go south. This guy has "rip off" burned into his DNA. He can't help himself! Get a lawyer involved from day one with this turkey! read more

We're very satisfied with our pool. They did great rock work, price was very fair, and pool was completed in a timely manner. They really listened to my vision and budget, and we worked together to achieve a pool and spa within our budget. They never pushed to up sale , they did give options but never felt pressure, which I appreciated it. All Pentair equipment and we are excited to make memories in our new yr read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

I highly recommend John and his team. Top notch. We love our pool. Staff was great to work with, and highly respectful people. Would use him again for my next pool. They built us an amazing pool. Thanks John! read more

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From the day Joseph came to our house to start the bid process to the day John shook my hand at completion, I was happy to give Custom Built Pools & Spas my business. Being a contractor myself and having a hard finish date, I put lots of pressure John but he always kept his cool and just simply got it done correctly and on time. To top it all off they had the best price. A special thanks to Joseph from my wife for respectfully following up with me until we sealed the deal. Joseph also nailed the composite design to show us what it would look like the first time. We had an idea and he and his team took it to the next level and added value engineering that we used. I can't say enough about how good the artificial rock work looks. Carlos did such a great job that several of our friends asked how we were able to move these giant rocks into our back yard. I highly recommend this team. TOP NOTCH! read more

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John did my pool 8 years back and was always available if I had questions. Two months ago I had a leak from the pool in the floater valve area. When I gave John a call, he came up that day and fixed the problem - no charge. Tom Hunsucker read more

You won't regret having your pool built by John. Compared to many other companies I've heard of/and seen their work. John's work is by far the best. Beautiful finishes and the equipment will run smoothly. I've seen horror stories about mechanical/electrical failures from my friends pool builds. They at first would brag about how cheap it was to build their pools but later saw how poorly it was done and with lack of response from the builders. Not with John. read more

Looked around for a pool builder I could trust to build our dream pool... got in contact with John and Joseph and couldn't be happier. They built an amazing pool and completed the project in the timeframe promised. Good people, great work. Highly recommend Custom Built Pools and Spas. read more

John built a custom rock scape pool and spa for us with waterfalls and various other water features last year that my wife and I designed and drew up the plans ourselves. The pool turned out fantastic and his crews and subcontractors were top notch and professional. He can construct anything from mild to wild depending on your budget. The scope was far more than the pool which included all new decorative patio concrete, patio cover, fences and gates, new driveway and electric sliding gate, lighting, and also utilities for a future built in BBQ island. All of the change orders that cost extra were self imposed that we requested as we saw opportunities to improve the design and extra features during construction. I highly recommend Custom Built Pools and Spas. read more

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We hired John Rassmussen and Custom Built Pools and spas after my client got burned badly by a non licensed pool builder that the General contractor had found on Craigslist. That "pool builder"s name was Rick with Ricks pools. He was not even a licensed pool builder unbeknownst to my client. Everything about the pool was completely wrong and most definitely would have caused significant damage had John not come along to correct the many mistakes. John was extremely knowledgeable, as well as professional in every aspect. He not only performed the highest caliber of workmanship, but also finished ahead of schedule. We were never left wondering what was going on with the pool project as John made it a point to maintain solid communication throughout the project. There were no hidden fees, or added on expenses, or attempts to up sell us on things we did not want. I have and continue to highly recommend John and Custom Built Pools and spas to each and every one of my customers and clients. If you are looking for Quality, Honesty, precision, and an overall excellent pool building experience then look no further than Custom Built pools and spas by John Rassmussen. read more

Custom Built Pools and Spas - Pool & Hot Tub Service Near Me - Fontana, California

I hired John and custom built pools and spas for my underground pool. These guys were quick and very professional with excellent pricing. I would recommend anybody looking to build a pool to hire John and his team. I have also referred these guys to other friends that needed pool service and have always hear nothing but positive feedback. read more

Custom Built Pools and Spa's by John Rassmssen did a fabulous job on our rebuild of our pool this summer. Our pool was 17 years old so everything needed to be upgraded. All new energy efficient equipment, 2 cycle pool pump, salt water, automated system that runs off our phones, and the best part is that we took our deep end and shored it up to about 5 feet deep, added an additional huge shelf up by the spa in the shallow end and now our pool is like a resort pool! John kept to the timeline and always kept us informed and we could not be happier with our results! read more

Our experience with Custom Built Pools is beyond what can be described here. We needed 'custom' professional work at the lowest price possible. We finally came to a verbal agreement with John Rasmussen, as to what we needed, and for it to be completed as 'quickly as possible and at the lowest cost'. Within a few days a massive crew came to remove the old stucco, the following day a second large crew came to apply the new stucco with the color of our choice. At completion we were 'more than amazed' at the final results, it was more than gorgeous with all new jets, returns, etc. Due to our built-in 'confidence' in their work, we asked John if his team could repair our defective pool pump. He sent his son Chuck, who quickly discovered the problem and repaired it at a 'more than reasonable' price. Custom Pools IS more concerned about your satisfaction, than they are about their own pocket, We 'HIGHLY' recommend them. They are the BEST!! read more

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Awesome job John have the best pool in the neighborhood, gave me a price pretty much stuck to it did a lot of add-ons, he was also very Timely and able to reach at a moment's notice read more

I cannot say enough regarding John Rasmussen and his work building pools. He is honest, diligent, and reasonable in every way. Our pool project which involved some complex engineering and infinity edge came out better than we expected with John navigating the the treacherous permit and construction process smoothly. He is very good at what he does in addition to making himself available for any questions. Superb. I cannot recommend him highly enough. read more

These guys are good, honest, and been around for a while now. Answers any concerns promptly and doesn't leave you hangin. Recommended and the only one I call for years now. read more

John built me a rock pool in my backyard two years ago. This was a very large pool 40X16 also accompanied by a patio. Instead of dealing with three different contractors I only dealt with john who coordinated the whole work. When I first hired John he told me it would take two and a half months to finish everything. He finished the job in two and a half months to the day and he built me the most amazing rock pool that you could imagine. This was a sophisticated job since the pool involved three different pumps and I could not have been more pleased. Although the contract stipulates that there is a one year warranty John has been available anytime I call him for instructions and clarification until I learn everything about the pumps of the pool. Every time I call him he was there. I have never had such service in my life and let me tell you that I am not one to write reviews. This is the second review I have written in my life but I wanted to write it because I have never been as satisfied with the work that John did. The pool that he built me has be envied by all of my friends. I can tell you in all honesty that I haven't dealt with anyone more professional and more knowledgeable on this subject. I will only go to John from now on for any work that I have to do in my backyard. John even went so far as to invite me to his house before he built the pool so that we could clarify all the arrangements about my pool. He is extremely fair in his pricing and my wife and our young son absolutely enjoys his work. read more