Jennifer is absolutely amazing!! They helped our having when we were very lost and needed to place…read moreour family member into memory care. There are so many options out there and care excellence does all the work.. makes things much less stressful of a process. I can't thank you guys enough thank you

We found this incredible team through our notary in a crisis situation. Our step-dad was placed in…read morethe wrong rehab and he barely escaped with his life. Liz has guided us through a complicated transition with brilliant resources and creative solutions. We could have never figured this out ourselves. Stop trying to navigate alone and make this phone call today! We are so grateful!

Lise was amazing to work with when I really needed help finding a new home for my mom with the…read moreproper support. Highly recommend reaching out to her!

My sincerest gratitude to Lise for her expertise, compassion and professionalism during a difficult…read moretime for me and my family. She was a comforting guiding light as we needed to quickly come up to speed on an area I was basically clueless about. She stayed in contact and provided realistic options. I never once felt like she was motivated by a referral fee as I did with other contacts who reached out and could definitely see that she was placing the needs of my father and my family first and foremost. HIGHLY recommend.

Things have gone straight down hill since Jennifer became executive manager. so many lies and…read moresecrets. so many good people leaving. it's been bad for a while and it's getting worse all the time

I'm a caregiver for a veteran gentleman. He was placed at Alta Vista by his adult son and daughter…read more It has been almost a month, and I believe it is the best decision made. He receiving great attention and support from the staff. The director Jennifer is very "hands on" even helping her staff with dinning duties. I have been in many similar situations as a worker, and also had my father in a place in San Diego. This place is very clean, and no smell. A lot of these facilities have a bad smell. The whole staff is very professional, friendly, and helpful. The food is very good. Plenty of activities per Destiny!!! Good job overall

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!

Searching for a memory care facility was a daunting task, and after a few failed attempts at…read morefinding a place for my Mom, we landed at Heritage Hills and I couldn't be happier! The staff is amazing and really is what separates them from others! It all started with Suzy (Marketing Director); she welcomed us in, made sure we had all the information we needed, talked us through the process, gave us several options, and treated my Mom like a normal person. She has continued to be part of the process, even after her primary role had been completed. The first person you encounter when you enter the facility is Yvonne, and she always meets you with a smile; it really gets your visit started on the right foot. Lori, the Executive Director, has stepped in and continued to welcome us, addressing all concerns and helped make the transition smooth. She is a joy to talk with and you know that her team is there for you. Cindy, the head nurse has been above amazing; her attention to detail with all aspects of Mom's needs has been awesome and continues to interface with us, the doctors, and the rest of the staff. Her and her staff keep us updated and really does put our minds at ease. The shining star has been their activities director, Penny. Having a mother with Alzheimer's/Dementia brought on some great concerns and worries for our family as my Mom struggled with her grasp on reality and coping with the world around her. One of our biggest worries was that Mom would retreat into herself, be lonely, afraid, and just not part of the real world. Penny has made Mom's life meaningful and enjoyable. Daily activities, outings, interaction with the rest of the residents, and just making those connections with others around her has really made the biggest impact. To see Mom smile and talk about how much she likes her new home is amazing! The facilities are new and well maintained, with excellent security and a support staff that is always welcoming and friendly. There is a nice porch where residents can sit in the sun, several different common rooms; one with a TV, another with a Piano, and a nice dining area as well. The rooms themselves are very nice and come with cable provided for the TV. Mom is in a private room, with a shared bathroom and small common area. I was able to put a full size bed, side tables, a dresser, and she has a decent closet to hang her clothes... more than enough for her. I simply couldn't be more pleased, and it is a huge relief that Mom is in a place that really cares.

This place is truly awful. My mom has been here quite…read moresometime. I am being told by caregivers that she we should remove her immediately. That she doesn't receive adequate care here. That they are extremely understaffed. That there has even come a time when 1 caregiver had to work a whole floor themselves during the morning and evening shift. So therefore how is one person giving showers, feeding them , changing them and caring for them. I am being told my mom is sometimes not fed because they forget to feed her. They use the supplies that I buy for her like combs, socks and shirts and use them for other residents. They use my mom's wipes and briefs for other residents. That the staff does not use hoyer as they should be and sometimes one caregiver is transferring my mom who is not that skinny or lightweight onto the wheel chair and back for meals. I didn't think much because I barely am able to visit with my work schedule and so a I was told this by caregivers Mike the director is apparently cheap and does not provide enough supplies that even caregivers have to go without wipes or gloves. I will be calling the state licensing and have them come in the specific days and times the caregivers have explained to me so that they could see what's really going on.

Mom has been there 5 years now! She was in a large residential place where they ignored her & left…read moreher shut in her room. At Caring Hearts Cottage, mom is able to mildly interact with residents and staff in a very calm, relaxed setting. Very clean. Staff is so good! Food is awesome - hand prepared fresh for each meal. We are very happy we chose Caring Hearts Cottage.

People working here are very nice. , I enjoy the services they provide. They show that they really…read morecare ! i would definitely recommend living here .

Susan and her team are absolutely amazing and so very skilled at what they do. I highly recommend…read morethem

Susan was a true gift for my family when my sister and I made the decision to move our mother who…read moreis suffering from Alzheimer's disease from Annapolis, MD, to San Diego, CA. Susan listened to our family story, learning about both who our mother is and what her care needs are. Both of these perspectives were critical to finding the "best fit" community for mom and for us. Susan knows the questions to ask and what she needs to know so she can narrow the search to focus only on communities that are potential matches for the family and individual's care needs. Susan did everything she could with us in advance of visiting communities to make that day easier. She had community info and could answer many of our questions before we even talked to the community's team. And when we met with the community's team, Susan asked questions after my sister and I finished ours to get answers to things we wanted to know and had forgotten. The value of Susan's services for families is exceptional because her fees are paid by the community which a family selects. It's a win-win all the way around and this cost model really benefited our family. We forged a collaborative partnership with Susan to find mom's community without having to worry about what service costs how much. I can't express how grateful and appreciative we are of the time we worked with Susan. In our case, Susan suggested we start with visiting three communities and the first one was a perfect fit for our mom's care and us as a family. Susan even checked in on us after mom moved in and wanted to make sure the community was meeting our expectations (and hers!). Susan did the legwork needed to ensure our mom's comfort and safety, and it lifted so much of the burden my sister and I felt regarding finding a community for mom. Susan receives my HIGHEST recommendation!

They take advantage of their employees, when they charge huge amounts of dollars to care for your…read morefamily members. Unfortunately zero integrity

I cannot say enough about how I love Amada. My husband and I both have received care from Amada…read morecaregivers in the last few years. We have always been confident that they will send caregivers who are attentive to our needs. Addie Bautista came to take care of my husband two days a week for four hours since June . She was amazing.