After knee surgery, followed by 24 days in a high-end independent living/rehabilitation center, my…read morehusband's knee became badly infected landing him in the hospital 11 days. He then required 24/7 IV antibiotics and a facility with skilled nursing and occupational/physical therapy that was better equipped than before and willing to meet his needs. This time we chose Vista Knoll Rehabilitation and Skilled Nursing Center (Vista, CA). Vista Knoll is 5 Star Medicare rated and earned every star for us. Where it counts, medically and rehabilitation, Vista Knoll is top notch. They have a dedicated in patient new fully equipped rehabilitation facility staffed with exceptional therapists as well as top notch skilled nursing. These teams got my husband back on his feet and now back home! I'd be remiss if I didn't say thank you for caring and taking a personal interest in the wellbeing of your patients. The environment is one that lends itself to comradery between staff and patient as well as between patients. We are grateful and want to say thank you to Vista knoll for all they did for us.

I have a lot of respect for the cnas and nurses at vista knoll. The job is not easy but they work…read morevery hard to make sure patients are comfortable.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

I was in the skilled nursing unit for 12 days following a spinal fusion. The facility was very…read morenice, care was fantastic. I was comfortable and well taken care of.

After my dad's fall in Burbank, we needed a skilled nursing facility. We had a bad experience with…read moreone in Burbank that we sent him to immediately after his surgery. Both my sister and I live in San Diego and I decided on Bayshire Carlsbad for my dad's skilled nursing so he could be closer to home. From the moment we arrived to the moment he left, it was nothing but a pleasant experience for us. The staff was caring and prompt. Any request I had would be handled immediately. The PT's and the OT's are all solid and were honest about my dad's recovery which I appreciated. However, I want to give a special shout out to Alexis. She wears many hats at the facility, but she has easily been the best case manager I have worked with. She knew all of her residents and organized everything to make a smooth transition out of the facility. I would definitely consider Bayshire Carlsbad again for any future needs. Thank you for everything Bayshire Carlsbad!

I spent almost 2 weeks at La Paloma after hip surgery. I received excellent care consisting of…read moreexcellent skills and compassion. Some of the individuals that cared for me really stood out. I'd like to thank Brent, Soleil, Thor, Hilary, Simon, Leah, Lee, Kevin, Kian, and Gabby. To name just some of the outstanding staff here at La Paloma. With gratitude, Mary

Staff I really appreciate include Savannah, CNA - Brent, wound care nurse - Kianna, Admissions…read moreDirector - Keven, CNA. It feels so good when these people listen to you and truly care

My family member has been at Santa Fe Post Acute since it was still called La Fuente, and I can…read morehonestly say I have never experienced such wonderful care and service from the Social Services and Activities teams. CJ, the Social Services Director, was absolutely delightful, and Amarina, the Activities Director, was so kind and accommodating. She truly made my loved one feel seen, valued, and cared for. It brings our family so much comfort knowing they are surrounded by such compassionate people. We are very grateful for everything they do.

I have had a family friend at Santa Fe for quite some time, and I recently needed to speak with the…read moreSocial Services team regarding a matter of concern. Unfortunately, I was unable to get assistance from either Alma or Sarah. I was eventually able to speak briefly with the Social Services Director, CJ. However, I would not describe the interaction as a productive conversation. The exchange felt confrontational, and I was met with raised voices and repeated eye-rolling. I felt as though my presence was an inconvenience, simply for knocking on the door and asking for assistance. I waited approximately 10-15 minutes for someone to answer, despite being able to hear staff inside the office. This experience was both frustrating and disappointing. What made the situation even more concerning was that, as I was leaving, another resident approached the office seeking assistance and appeared to be disregarded as well. This was particularly upsetting, as residents and their families deserve to be treated with patience, kindness, and respect. Overall, my experience with the Social Services team was extremely disappointing and unprofessional. No one should feel uncomfortable or dismissed when seeking assistance, especially in a healthcare setting. I believe that respectful communication, compassion, and professionalism should be a standard expectation for everyone, regardless of their role or reason for seeking help.

Congratulations to Greg Robinson, Admissions Director and Sylvia Delarosa, Director of Nursing and…read moreyour amazing staff for creating and maintaining the excellence of this Care Center. I had heard glowing reports from friends over the years about Carlsbad By The Sea and thankfully I have found them all to be true. Recently, after a 5 day stay at Scripps Hospital, Encinitas, I was fortunate enough to be placed at Carlsbad By The Sea for continued care. Professional and consistent care... Efficiency... Cleanliness... Rooms with wonderful views... along with 5 star restaurant quality food... It's all true, but when all is said and done, it is the caring staff that you remember. Not a day went by that I didn't get a quick personal visit from Greg, the Director of Admissions to check that all was going well. Amazing! Sylvia Delarosa, the Director of Nursing met with my family to discuss my care plan and she followed up often. Sudha, the nutritionist visited me and took additional time to not only advise me as to healthy food choices, but worked with me on a program for the future. This was above and beyond all expectations. Dr. Mann was always aware of my progress and personally saw me every week. Many thanks to my Occupational Therapist Adaina with a heart of gold who worked with me daily to practice skills that I would need once I got home. I have such admiration for David in Physical Therapy who constantly encouraged me to work harder to become stronger each day. The walk to the beach was the highlight and a tremendous boost to my confidence, which helped prove to me that I could handle future challenges at home. I will never forget Janelle who always went above and beyond to not only help me with my daily needs, but who would follow up the next day to make sure that everything promised had been done. She became a caring friend. I appreciate so much the charm of Andee Erwin who not only provided daily group activities, but also took the time to visit each day and encourage my participation. My special thanks also to nurses Nancy and Salomy who were especially helpful and got me through some uncomfortable times. You cared about me and I am so grateful. Needless to say, I highly recommend this most exceptional Care Center. My sincere thanks to all.

Beautiful environment and atmosphere. Friendly staff. Good…read morescreening and security. Excellent food, friendly servers. Medical Team exceptional to every detail. Bravo to the Administrators

I am a retired nurse and my husband and I have been caring for our aging parents for the past eight…read moreyears. During that time, our family has experienced our share of hospitals and rehabilitation facilities. In our experience, Ocean View Post Acute stands apart. Never before have we seen such a strong partnership between Physical Therapy and Nursing. They make something incredibly difficult look easy. And we know firsthand that it is anything but. Our mom is a vulnerable 88-year-old navigating a difficult journey. The staff are responsive, attentive, and compassionate. They visibly slow down for her when she needs it, speak to her with dignity and respect, and encourage her while continuing to push her toward her goals. They do this even on the busiest days, when it is clear they are working hard to meet the needs of everyone in their care. No group of people is perfect, and neither is Ocean View. But what we see every day is the striving. The teamwork. The professionalism. The humanity. We don't know whether Mom will ultimately recover from her trauma. But what we do know is that Ocean View is giving her the best opportunity to do so. And in the end, that's all any family can ask of the people entrusted with the care of someone they love.

NO ACCOUNTABILITY FOR ANY OF THEIR NEGLIGENCE/MISTAKES!!!…read more First night my mother was transferred over she was woken up by a CNA named Arturo attempting to inject her with insulin, my mother spoke up and told him the she had already been given her nightly dose of insulin at the hospital before she was transferred over, he ended up injecting her with 15 units anyway. My mother called me right away scared and while he was still in the room put me on speaker and told me what had happened. When I attempted to tell Arturo over speaker that he had given her a double dosage he cut me off and wouldn't let me speak, I had to ask him to please let me finish, he didn't, he continued to cut me off. When I finally had the chance to speak and tell him what he had done he proceeded to tell me that I was wrong and that "it was impossible" for that to happen. Also note that because of allergies my mom needs a specific type of insulin which was provided to them but they gave her another type of insulin. STRIKE 1! The following day I was visiting my Mother. I asked to speak to a supervisor regarding the insulin incident, I was introduced to the floor supervisor Luz. As I was telling her about the insulin incident that happened the night before she seemed unconcerned and not bothered. I also provided her with a very important appointment my mother had. I provided the date, the time, the name of location and the address. Because of the type of care and procedure my Mother had she recommended that the facility take care of transportation and told me not to worry about it, they would handle it and make sure she gets there safely and on time. THEY DID NOT PROVIDE TRANSPORTATION AND DIDN'T BOTHER TO TELL US ON TIME. We had to scramble to get my mom there and back. STRIKE 2! My Mother needed to use the restroom and requested help from multiple staff members, every time she asked, each one replied "let me get someone else to help you". Her nurse that day Rose told her to go to the bathroom in her adult diaper instead of helping her get to the restroom. Eventually my mother could not hold her urine anymore and urinated, it overflowed to her sheets and she was left to sit in her urine for over 3 hours! When we brought this to their attention the response I was given by her nurse Rose was that they didn't think that she could put weight on her leg. I told them that it did not excuse them leaving her in her own urine for over 3 hours and they should have contacted the Dr for weight bearing concerns. STRIKE 3! My Sister and I were bombarded with calls asking about her medical history, medication questions, instead of contacting the hospital or her PCP. It went as far as contacting us for a phone number to a pharmacy that could have simply been googled! Every time we spoke to someone they had a different story or excuse. There is absolutely no communication amongst their staff, directors, nurse practitioners, or Dr's. It is complete crap show! I decided enough was enough and called to speak to the facility director Jason. When I asked for him, I was given the run around. I was 1st told that I could leave a message for him with the receptionist, when I told them I wanted to leave a voicemail they told me that he did not have one it would have to be a written message, then I was told to call back in a week, then they told me to call back tomorrow on 9.23.26, and finally got told that Jason would be calling me back tomorrow. After a long day of back and forth phone calls that both my Sister and I had, I went in person and demanded to speak to a higher up "Director of Nursing". She was well aware that I was on my way. When we sat down instead of discussing the issues that I listed above and that they were made aware of, she decided to sit down and discuss power of attorney instructions as well as advance directives. I had to stop her and remind her why I was there in the 1st place. Again they showed that as a whole THEY LACK COMMUNICATION, ACCOUNTABILITY, AND EMPATHY FOR THEIR PATIENTS AND THEIR FAMILIES. THIS PLACE IS HORRIBLE, GETTING MY MOM OUT ASAP!!!

I was a patient here at PV for 3 months. Overall it was a good experience…read more The CEO, TJ was very hands on and available if you ever needed to speak to him about anything. The CNA's are truly wonderful( Dana, Leslie Derrick Eric Matta Leah Noe Mauricio Juana Ana Naveia Jemitha Jay Amazing RN Ada Joseph Erica And of course Therapy PT & OT Bernard Frank Diana Lorraine Jenny And just everyone there. Barbara, resp. Letty housekeeping Also Joy & Linda. If I forgot anyone I apologize. But highly recommend.

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.