This facility is understaffed and the recovery patients are neglected. My aunt was transferred…read morethere from the hospital and was not given much needed help. She stood in the bathroom waiting for help to pull up her pants but nobody came so she struggled to dress herself in agonizing pain. She received no shower and just sat in the bed with little interaction from staff. The facility is old, worn down, no paintings or decor, just joyless and depressing with a broken tv in the room. Do not recommend this place for your loved ones to recover.

My mom came to Vista view after a surgical procedure on her foot. She has been to this facility…read moremultiple times. We chose it for this reason, as we know many of the nursing team and she feels comfortable knowing there will be familiar faces. It is also easily accessible for me to go daily to check in and make sure things are going as they should. I want to be clear that while I am giving a poor rating to this place it is primarily due to the administrative staff and "care team"- I was never contacted by the care manager or social worker to talk about my mom's care, EXCEPT for after I reached out multiple times. And even then one person didn't know what another was doing/telling the family member. If I wasn't so frustrated and angry I would have been embarrassed for them. The nurses, CNAs and therapists are all fantastic- caring, patient and doing the best they can considering their limitations. It seems horribly understaffed and the communication is virtually nonexistent. Again- NOT the people actually caring for your loved one. They are great. But any coordinating you need to do or information gathering or support you need... good luck! In the end, it was literally laughable how many balls were dropped. If you find yourself or a loved one in this facility plan to have an advocate who can be actively involved in coordinating. I'm hoping desperately that my mom won't need another stay in skilled nursing. I'm not naive enough to think the grass would be greener in another facility, but I would be very hesitant in sending her back to Vista View. Having said all of this- MANY thanks to Ruth, Brenda, Anna, Norchell and Sam. Your care for my mom has not gone unnoticed amid the sh*#show going on in the rest of this place. (There were other fantastic nurses but I can't remember their names.)

Just had an AMAZING visit to Meadowbrook Village Christian Retirement Community, Escondido, San…read moreDiego, California, Assisted Living! The residents here are like one big family - the sense of community is heartwarming. Meadowbrook boasts spacious rooms, beautiful gardens, and a Dutch windmill right in the center of the campus! It's like a touch of Europe in sunny Escondido! The staff is incredibly caring and attentive - making sure every resident's needs are met with a smile. And the best part? They promote the Blue Zone mindset for longevity! Embracing healthy habits, social connections, and a sense of purpose. #LiveLongerHappier If you're looking for a loving, vibrant community for your loved ones, Meadowbrook Village is the place to be! #AssistedLivingGoals #MeadowbrookMagic -- at Meadowbrook Village Christian Retirement Community.

I highly recommend Meadowbrook Village skilled nursing. I broke my femur and I was there for 1…read moremonth. I can't say enough from the care I received by all! The nursing staff were very kind and attentive. The Therapy I received was excellent. I miss being there. I was well taken care of. If you are looking for a Skilled nursing facility that also is so beautiful for you or a loved one. This is it! It's a hidden gem

Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

My 100-year-old mother was at La Paloma for 2 1/2 months and absolutely loved it as did I. She has…read morein the last 15 or so years been in a variety of facilities, and this was the first one where she loved it so much, she felt sad to leave. Although the building is old, they are freshening it up, and it is very clean. Everyone there from the MDs, NP, PAs, nurses, OT, PT, speech therapist, CNAs, and housekeeping were beyond great. All showed a level of expertise, patience, and kindness. No matter how busy or sometimes understaffed the personnel were, not once did anyone act like helping out was a bother. All were pleasant, and happy. Oh, and my mom loved the food too (and she's a picky eater).

My elderly father was admitted to this facility in December, he spent 3 months total at Vista…read moreKnoll. I was there 6 days a week and I became very familiar with the staff and facility. My father and myself had such an amazing experience here from the staff who cared beyond any expectation I ever had . Please know that my dad is not an easy guy to like or take care of. Yet every single time I was there, their kindness and care for their patients was truly amazing . The nurses and the physical therapy staff were exemplary caregivers. I'd like to specifically shout out to James and Matt in physical therapy and Demi. The nurses were all so good, but there were so many it's hard to remember their names. To all the kind wonderful people that work here at this facility thank you for taking such good care of my dad and being so nice to me as well. This is hard work and often thankless work so I was beyond surprised at how well they took care of my and kind at the same time. So thankful to you all.

My mother was put in this facility after a trip to the ICU at TriCity…read more The case workers at this facility are terrible. All they are interested in is discharging people that are unsafe discharges. The thing I learned at this facility is how uncaring and heartless the case workers are with people that have memory care issues like dementia and Alzheimer's. Part of their job is to help you with resources to help you with your loved ones find a safe place to go after their stay has ended at Vista Knoll. However, their nursing and CNA staff are very nice. I would 100% never recommend this facility to any one that truly cares about their loved one!

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

My father was here after back surgery. The care was actually really great & the office really…read morecouldn't have been any nicer.

My 85 year old mom was in Bayshire Carlsbad skilled nursing for about 5 weeks. She received…read moreexcellent care there recovering from hip surgery. They are well staffed and they communicated with me very well.

Beautiful environment and atmosphere. Friendly staff. Good…read morescreening and security. Excellent food, friendly servers. Medical Team exceptional to every detail. Bravo to the Administrators

Top-notch professional staff across the board from the PT/OT staff, nursing and all care…read more assistants, to the kitchen staff (wonderful meals), admittance and social services staff, recreational activity staff. Many have worked together for years (that says a lot about management) we (my husband and I) have "rehabbed" here a few times now and highly recommend Carlsbad by the Sea Care Center. They're the best!! Claudia and Bob Thomas

I am a retired nurse and my husband and I have been caring for our aging parents for the past eight…read moreyears. During that time, our family has experienced our share of hospitals and rehabilitation facilities. In our experience, Ocean View Post Acute stands apart. Never before have we seen such a strong partnership between Physical Therapy and Nursing. They make something incredibly difficult look easy. And we know firsthand that it is anything but. Our mom is a vulnerable 88-year-old navigating a difficult journey. The staff are responsive, attentive, and compassionate. They visibly slow down for her when she needs it, speak to her with dignity and respect, and encourage her while continuing to push her toward her goals. They do this even on the busiest days, when it is clear they are working hard to meet the needs of everyone in their care. No group of people is perfect, and neither is Ocean View. But what we see every day is the striving. The teamwork. The professionalism. The humanity. We don't know whether Mom will ultimately recover from her trauma. But what we do know is that Ocean View is giving her the best opportunity to do so. And in the end, that's all any family can ask of the people entrusted with the care of someone they love.

My mother was not strong enough to go home and Oceanview was the closest SNF. I saw it was rated 5…read morestars I have high expectations, Oceanview and the staff did not disappoint. The facility is clean, the rooms are attended to often and the staff is very friendly. shout out to Ramona, the face of Oceanview, Annette, Suki, Queenie, Priscilla, Irish and many others I'm forgetting to name. The OT and PT staff worked hard as well and we were able to bring mom home! No offense but I hope we don't have to return. Feeding the neighborhood horses was also a bonus for myself and the kids when visiting!

My wife developed myasthenia gravis from a one-in-a-million reaction to cancer/immunltherapy…read moremedication. We took care of her at home for many months then made the difficult decision to move her to a care facility with hospice. To add to this challenge, I was hospitalized/in rehab for thirty days during the time frame. Choosing Alta Vista Manor was one of the best decisions that we could have made. Anna and the facility were truly a blessing from God. Everything about Anna and Alta Vista was first rate; the sympathy, care, and compassion were above and beyond what anyone could expect. Visiting relatives raved about the beauty and exceptional care. While I could not be present during the end of my wife's journey, something that I will probably live with for the rest of my life because of my hospitalization, I did speak with her on the phone a few hours before she left us, and I take great comfort that she had Anna and Alta Vista to ease her passing. In closing, I am so thankful for Anna and Alta Vista- may God bless them so that they can continue to provide help and support for those of us in need.

Anna the owner, took wonderful care of my family while my mom was on hospice. Arranged a birthday…read morecake for us for my moms last b day. Helped turn my mom q2h. My mom passed early in the morning. Anna was very helpful even when it was very late at night.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.