I am a retired nurse and my husband and I have been caring for our aging parents for the past eight…read moreyears. During that time, our family has experienced our share of hospitals and rehabilitation facilities. In our experience, Ocean View Post Acute stands apart. Never before have we seen such a strong partnership between Physical Therapy and Nursing. They make something incredibly difficult look easy. And we know firsthand that it is anything but. Our mom is a vulnerable 88-year-old navigating a difficult journey. The staff are responsive, attentive, and compassionate. They visibly slow down for her when she needs it, speak to her with dignity and respect, and encourage her while continuing to push her toward her goals. They do this even on the busiest days, when it is clear they are working hard to meet the needs of everyone in their care. No group of people is perfect, and neither is Ocean View. But what we see every day is the striving. The teamwork. The professionalism. The humanity. We don't know whether Mom will ultimately recover from her trauma. But what we do know is that Ocean View is giving her the best opportunity to do so. And in the end, that's all any family can ask of the people entrusted with the care of someone they love.

NO ACCOUNTABILITY FOR ANY OF THEIR NEGLIGENCE/MISTAKES!!!…read more First night my mother was transferred over she was woken up by a CNA named Arturo attempting to inject her with insulin, my mother spoke up and told him the she had already been given her nightly dose of insulin at the hospital before she was transferred over, he ended up injecting her with 15 units anyway. My mother called me right away scared and while he was still in the room put me on speaker and told me what had happened. When I attempted to tell Arturo over speaker that he had given her a double dosage he cut me off and wouldn't let me speak, I had to ask him to please let me finish, he didn't, he continued to cut me off. When I finally had the chance to speak and tell him what he had done he proceeded to tell me that I was wrong and that "it was impossible" for that to happen. Also note that because of allergies my mom needs a specific type of insulin which was provided to them but they gave her another type of insulin. STRIKE 1! The following day I was visiting my Mother. I asked to speak to a supervisor regarding the insulin incident, I was introduced to the floor supervisor Luz. As I was telling her about the insulin incident that happened the night before she seemed unconcerned and not bothered. I also provided her with a very important appointment my mother had. I provided the date, the time, the name of location and the address. Because of the type of care and procedure my Mother had she recommended that the facility take care of transportation and told me not to worry about it, they would handle it and make sure she gets there safely and on time. THEY DID NOT PROVIDE TRANSPORTATION AND DIDN'T BOTHER TO TELL US ON TIME. We had to scramble to get my mom there and back. STRIKE 2! My Mother needed to use the restroom and requested help from multiple staff members, every time she asked, each one replied "let me get someone else to help you". Her nurse that day Rose told her to go to the bathroom in her adult diaper instead of helping her get to the restroom. Eventually my mother could not hold her urine anymore and urinated, it overflowed to her sheets and she was left to sit in her urine for over 3 hours! When we brought this to their attention the response I was given by her nurse Rose was that they didn't think that she could put weight on her leg. I told them that it did not excuse them leaving her in her own urine for over 3 hours and they should have contacted the Dr for weight bearing concerns. STRIKE 3! My Sister and I were bombarded with calls asking about her medical history, medication questions, instead of contacting the hospital or her PCP. It went as far as contacting us for a phone number to a pharmacy that could have simply been googled! Every time we spoke to someone they had a different story or excuse. There is absolutely no communication amongst their staff, directors, nurse practitioners, or Dr's. It is complete crap show! I decided enough was enough and called to speak to the facility director Jason. When I asked for him, I was given the run around. I was 1st told that I could leave a message for him with the receptionist, when I told them I wanted to leave a voicemail they told me that he did not have one it would have to be a written message, then I was told to call back in a week, then they told me to call back tomorrow on 9.23.26, and finally got told that Jason would be calling me back tomorrow. After a long day of back and forth phone calls that both my Sister and I had, I went in person and demanded to speak to a higher up "Director of Nursing". She was well aware that I was on my way. When we sat down instead of discussing the issues that I listed above and that they were made aware of, she decided to sit down and discuss power of attorney instructions as well as advance directives. I had to stop her and remind her why I was there in the 1st place. Again they showed that as a whole THEY LACK COMMUNICATION, ACCOUNTABILITY, AND EMPATHY FOR THEIR PATIENTS AND THEIR FAMILIES. THIS PLACE IS HORRIBLE, GETTING MY MOM OUT ASAP!!!

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.

They discharge me before I was ready to go. Now I'm having a lot of difficult tea with my health…read moreand getting around.

I hope you don't have to use a facility or rehabilitation center, but if you do, this is one of six…read moreI've spent extensive time at as a visitor and I am beyond impressed. My first pick, for sure. A family member has been here for nearly one month due to an illness requiring the level of care provided at a skilled nursing facility (SNF). I've visited at least 5 to 6 days weekly. Every visit I am more and more confident/pleased with the level of care and cleanliness here. You enter the bright/light building and are warmly welcomed/greeted; currently there's fun, festive decor through out. The holiday decor is a great addition, nice touch to bring some holiday cheer. There's a beautiful library/room for residents/guests, not quite complete, but nearly ready/renovated. The entire property is slowly being updated and renovated and it shows. It is evident that there are a lot of changes taking place here (literally and figuratively). The property has been maintained pretty well, considering. All of the staff from the LVNs, nurses, therapists (OT, ST, PT) and so on have been extremely helpful and provide the type/quality of care to match. My family member is always treated with respect and dignity, no complaints expressed. There are daily activities (often enriching), a gym, and the food menu is quite extensive. The meals have been described as both "nutritious and tasty." The dinner menu offers a month of varied meals; without repeating a meal! They even asked if there are items my family member doesn't particularly like. Some additional things I've observed, the staff is able to communicate clearly and collaborate effectively. The staff has been attentive and responsive; exceptional round-the-clock care, truly. There's a large, private parking lot, so parking isn't an issue here. Additionally, there are policies and procedures to protect residents' possessions. They take a thorough inventory of personal belongings and provide plenty of storage space for the belongings. Things haven't disappeared here. A BIG shout out to Tine and Wendy, so kind and caring. They truly are exceptionally hard working, so empathetic, and patient. Escondido Post Acute Rehab offers a high-quality skilled nursing program. One of the best SNFs around! The administrator, Daniel D. is empathic and eager/open to feedback. Thank you for being open, ensuring quality care, managing staff, complying with regulations, all things! I am happy my family member is here during all of these great changes, wish we had discovered this rehab five facilities sooner!

Staff is amazing.. thank You for your help with my husband. Will recommend you to anyone, that…read moreneeds SNF

Redwood Terrace is truly a wonderful place . Everyone their is so friendly and warm from the…read moremoment your greeted upfront. If your looking for Assisted Living, Memory Care or a Skilled Nursing for a loved one.. Put Redwood Terrace at the top of the list to tour. Chad Phillips & the Redwood clinical team will help answer your questions and put together a care plan that works. The associates their are very knowledgeable and you can tell they genuinely care for their patients, residents & families they serve. Rick T

Our family is devastated by the care--or lack of care--my 75-year-old mother received while she was…read moreat this rehabilitation facility. My mom was elderly, immunocompromised, and recovering from surgery. During her stay, she developed an infection and was clearly becoming increasingly ill. Despite her worsening condition, we felt that her decline was not taken seriously enough and that there was a lack of urgency in getting her the medical attention she needed. When her surgeon identified an infection at her post-op appointment, my mom was sent back to rehab rather than immediately being transferred to the ER. She then had to wait more than a week for a CT scan to determine what was causing the infection. During that time, we watched her health deteriorate drastically. We repeatedly witnessed how sick and weak she was becoming, and as her family, we felt helpless. She needed someone to recognize how serious her condition was and advocate for her before she became even more critically ill. My mom ultimately passed away. There are no words to describe how heartbreaking it is to know that someone you love was so sick and vulnerable, yet you felt like the urgency of her condition wasn't recognized or acted upon quickly enough. We trusted this facility to care for my mom when she was at one of the most vulnerable points in her life, and we feel that she deserved a much higher level of attention, monitoring, communication, and advocacy. She was placed in a wheel chair to receive a CT scan the morning I came to pick her up. Couldn't open her eyes, barely communicate, and the nurse said nothing to me. Just went about things like nothing was wrong with my mom. Our family will live with this loss forever. We only wish that our concerns had been taken more seriously and that more had been done when there was still time.

Brenda Lee is amazing. She is knowledgeable about all senior living options and has put in many…read morehours trying to find the perfect spot for our mother.

Brenda Lee and Oasis have helped so many of our clients. They have such great relationships with…read moretheir clients and have so much knowledge to help them find the right living location for the individual's condition, wishes, and goals.

This was an excellent place for my loved one to heal! Lots of all-around A-1 top-notch care by…read moretheir staff. Patients treated like people. Grateful my wife was treated here! ***** Five Stars!

If I could give zero stars I would. My father was placed here to recover from a broken leg and…read morepneumonia. During his stay, his leg was never elevated and he was always laying flat on his back. They took him in a wheel chair naked to weigh him in the activity room where other residents were and he had no privacy. He said people would scream at night "get me out of here!". He was doing okay the first few days but after that he was a heavily sedated on pain meds. They were giving him pain meds every 4 hours plus a sleeping pill at night. He was on so much pain medication that he forgot how to use his phone. He wasn't making any sense and stopped eating. He even lost his dentures. The nurses will Leave you sitting in a bed full of urine all day before they change the sheets. They don't clean you up well and tear the skin when wiping you. My father ended up being discharged back to the hospital because he developed double pneumonia plus and intestinal disorder called ileus (which was most likely caused by the opioids). My father passed away a few days later at Palomar Hospital and I believe this rehab contributed to his death. Please do not send you loved ones here. They are short staffed, the place is a dump and your loved one deserves better.

Was transferred here to learn how to rewalk again. I had read the reviews before being transported…read morehere so already I was skeptical, but my case manager said there wasn't another option based on age (I'm in my 20s) and I'm sure my insurance. Good things: PT Team was great! Was able to get me walking again after only a week of being there! Sarah and Melanie were always so patient with me and listened to what I needed. Marsia my nurse was the best thing about this place! She advocated for me and pushed for me to go back to the hospital when I was having complications from my medications and the doctors didn't want to do Jack! Okay things: Most of the CNAs were nice. The younger ones tend to be the nice while the older ones can get impatient and short with you. But don't rely on a quick response, 30 minutes to respond to a call light! Bad things: No one checks on you! You have to request to have your sheets changed. Doctors only show up once a week when they want to to check on patients and you can't request any medical needs like labs till they are there! And even then they are likely not to do anything! If Pat comes into ur room when you have a call light on don't even bother asking her for anything, she won't do Jack and and say you can do it yourself even when you literally can't. Even if you get sick right in front of her she can't be bothered to help. Make sure you take your shower when you're told to otherwise you'll be thrown under the bus! To top it all off food is crap and give you like 15 minutes to eat and if you're not done then they will just leave your tray till the next meal time. Rooms are also very small and no real privacy! If you have other options choose another place, but if this place is your only option good luck to you. This place needs a lot of improvement!

On 2/1/2026 a Patient expired at this location. On 2/2/2026…read moreI called for the Family to request copy of patient's records at 10am. I was told by Jenny that Records Department Manger had only been employed a week this location and wasn't there today. I requested for Administration to give me a return call. At 4:49 pm on 2/2/2026 I didn't receive a return call. 6 hours later so I called again to no avail. On 2/3/2026, I called again at 1pm requesting to speak to Records Manager. At this time Jenny told me Records Manager was in meeting all day and couldn't return my call. This is ridiculous and so unprofessional. The family is desperately requesting records for their loved one. This is requarding a precious like that was lost and facility is displaying NO concern or consideration for the family. Is this the type of facility you would trust your loved one at?? Think twice!!!

Dementia (Generations) Lack of adequate care, food is horrible. Laundry is a joke! My family member…read morehas been without pants and shirts for a week or more. This is in spite of our having provided more than a dozen polos and athletic shirts and an equal number of pants. Frontline caregivers are seldom available. Plus, no one seems to know who is supposed to be caring for our family member. If there were a "0" star rating, they'd get it!

Las Villas Del Norte is a truly beautiful community. The grounds are well maintained, the interiors…read moreare warm and inviting, and it feels peaceful the moment you walk in. What stands out most, though, is the staff. Everyone I encountered, from the caregivers to the leadership team, was kind, attentive, and genuinely engaged with the residents. It's clear there is a strong culture of compassion and professionalism here. As someone familiar with senior living communities, I was very impressed with the level of care, cleanliness, and overall atmosphere. Families looking for a welcoming and well-run environment for their loved one should definitely consider Las Villas Del Norte.

I came in with a broken back, nine broken ribs and my spine broken in three places plus some…read morecompressed discs. I came in on a gurney and walked out two weeks later on my way to a normal life. The staff is incredible. They work you like it's Boot Camp, but one day of rehab is like a week on the outside. They said I was two months ahead of schedule and on top of that the food is pretty good fresh with a nice variety of greens and protein. The nurses and the nurses aids are all top drawer if you're unlucky enough to end up in a rehab facility it will change your luck if you end up here I highly recommend Palomar health rehab rehabilitation out of five stars. I'll give them 10. Love you guys!!!

Very disappointed in the care at this facility. My mom was there for 22 days recovering from a…read morestroke. I wouldn't recommend this facility for a patient that requires significant help or has mild cognitive impairment. Post stroke she was wheel chair bound and required assistance for everything. In summary: Dr. B was excellent. Thoughtful, problem solving mindset and treated patient and family with respect, and some humor when appropriate. Rehab Team: Competent and caring. Speech. OT AND PT good therapists. Management: Poor. All patients receive 2 consecutive days with no therapy. That is 2 days isolated in your hospital room with no activities. This is truly detrimental to the healing process. In my experience this exasperated anxiety and feelings of isolation, reversing progress made during the week, disturbing sleep cycles and recovery. It's very important if you are considering this location for a loved one that you reflect on this. Your loved one will be sitting in a hospital bed for two consecutive days with no interaction except a nurse popping in to check on them briefly. Of course family can visit and we did, however it is not a substitute for professional engagement. This workaround that administrators have finagled to ensure patients hit the certain hours required while limiting weekend staffing is absolutely horrible and very transparent in their motives. Nursing Staff: Very inconsistent and overall not good. Didn't appear in alignment with goals of therapy. I didn't feel safe most of the time with the quality of care my mom was receiving. Not all the time, there were a few standouts that were excellent, but overall very lacking. I share this info. so if you're considering this facility you know what to expect. And with hopes that administrators will make changes for future patients. When searching for a rehab facility I admit I was influenced by the the gold star ratings from outside organizations, but after my loved one's experience, I realize this is more a reflection of savvy administrators working to get accolades from governing bodies vs. true gold star care.

Grateful & thankful for these team of professionals for guiding and helping us. For the emotional…read moreand spiritual support they extended during our difficult time. They made my stepdad's remaining time, comfortable and peaceful.