Silverado Escondido Memory Care is a truly wonderful facility. I was the live in caregiver for a…read morevery dear woman who became one of my most cherished friends and forever family to my young son and I. When it was time to take that next step and her family needed to choose the best option for a memory care facility their search finally ended when they found Silverado Memory Care in Escondido. Now that my dear friend has been living there she is so happy every time we come visit her. We just came to see her last night and she was relaxed while watching a funny movie with other residents. She and some of the others were laughing out loud about this particular movie. Recently one of her daughters attended one of their many fun events when they had an Elvis impersonator. I saw the pictures and could tell they had an amazing time! They were dancing and singing and interacting with "Elvis." Every time we have popped in for a visit and no matter what time of day or night everyone seems happy and well cared for. We have had good experiences with everyone that works there. They have all been kind, warm, friendly and helpful. My dear friend loves living there. She is at a stage of Alzheimer's where she has a need for a lot of wandering and walking and she is free to do so at this facility. She can also go outside in their beautiful yard and enjoy some sun and fresh air. I am grateful we can pop in to see her there anytime and know she is happy and doing so well. I am tearing up wrapping up this review because I am so grateful.

Moved mom in 2 weeks ago and could not be happier. They take care of everything. She was able to…read morebring her cat along with her. They welcome us to visit her anytime we want. They have numerous activities and we can tell that they really taking care of mom.

I specifically want to express my appreciation for Sheila Robles, the business manager. Our family…read moremember who was a resident for many years, passed recently. Sheila went above and beyond to help us get the details and information handled that we needed. She was prompt and responsive to our specific needs. Sheila was truly a blessing!

I would not place my relatives in Gardens at Escondido senior…read more Suggest the license is reviewed with complaints when deciding where to place a loved one. My experiences with multiple staff is: their actions do not match their words and promises. Excuses do not align with facts. They have a history of not paying vendors they hire for vendor services and this directly affects residents. Part of my background includes making reccomendations to businesses to provide service to customers as an activity consultant. I am a small business that has provided Grossmont at Escondido a very low fee service of a live interactive activity that an approx. 50 residents enjoyed as did staff. Residents were told after the activity that Gardens of Escondido would hire our Music Duo group again. This is untrue because they have not paid me for the service I provided in June 2026 and the level of avoiding payment is the most ridiculous I have encountered. It is now Sept 2026 and still no payment. Their Operations are very aware of the situation of non-payment.

I moved my father from a larger, horribly run memory care unit to Escondido Senior Living. I had…read morebeen losing sleep and stressing because I picked the first facility under duress and I came to realize very quickly that it wasn't fit for him or anyone else for that matter. Cristina was a Godsend and helped me quickly transfer my father. I was so incredibly relieved and grateful that they had a room for him. It was like going from an absolute nightmare to paradise. The move-in went seamlessly and this was while Cristina was on vacation! She still gave me all the help, attention and care I needed and told me she was always there for us. In fact, when I toured, a resident approached us and wished her a happy birthday and wanted to give her a gift. This of course, left a very good impression on me. I went from a place where no one cared about me or my father to Escondido Senior Living who truly do want the best for residents and their families. When we arrived to install my father's belongings we were greeted by Austin, the director of memory care and he was incredible! I could tell he enjoyed his job and that he wanted the best for my father and everyone in his care. When my father finally arrived he gathered the caregivers on staff who were all sweet and charming and introduced them to us. We did NOT get any of this kind of compassionate and wonderful treatment at the previous memory care unit. Best of all, the caregiver/resident ratio at Escondido Senior Living made me feel that my father would always be in the best of care and the facility itself was much cleaner and much better maintained. Also, at Escondido Senior Living, my father has his own shower where there was ONE communal shower for 60+ residents at the other memory care unit. Finding a home for your loved one is such an important and gut-wrenching decision. Don't be like me and pick something in haste. If you are lucky enough to move your loved one to Escondido Senior Living don't hesitate! I would give them more than 5 stars if I could and the cost is very reasonable for what you get in compassionate care, a clean and safe environment and a stellar management staff.

My father-in-law stayed in the assisted living section at Escondido Senior Living for about five…read moremonths, and they took great care of him. As his health declined, the staff remained patient and kind. During my regular visits, I never saw or heard a caregiver speak sharply to any resident. Despite his limitations, they always tried to include him in activities and keep him engaged. Although it is a fairly large facility, the staff genuinely seemed to know all the residents by name. Overall, I was very happy with the care he received.

There couldn't be a more compassionate place for your loved one who is suffering from dementia or…read moreAlzheimer's disease. My wife was so well looked after and I received many reports regarding her activities. The staff went the extra mile to ensure she was well taken care of and I was lucky enough to visit with her almost daily to enjoy our time together. The owner's were helpful and supportive. They truly care! I highly recommend you look at Villa Monticello. I believe you'll be very surprised when comparing to any other place.

This facility is amazing! My mom has lived here for a year and a half and we feel so blessed to…read morehave found Via Monticello. The caregivers are SO kind, treat all of the residents with respect, and the facility is always clean. The chef prepares amazing meals, they have cute little activities for the residents every day, and even have fun gatherings (like 4th of July BBQ) for families as well. The facility does a great job communicating with family, help with coordinating needs with doctors, and have people who come in to give residents haircuts/and nail trimmings. If you are looking for a wonderful home for a family member we absolutely recommend Via Monticello!

What a GREAT staff! I placed my aunt at Vista Del Lago a year and a half ago, and now I have…read moreanother aunt there as well. The staff is flush with top notch caretakers in what is clearly a challenging environment. Marie, Rosa, Loucinda, Jennifer, Amanda, Summer, Erick, William, Raven, Antonio, and so many others (I'm sorry to not remember everyone's names right now... and yes I mean you), I am truly grateful for how well you care for my aunts, Irene and Karol, as part of your family too. Beyond that, the large outdoor patio space is park-like toward the back, and perfect for our weekly get-togethers, EVERY time we are there, more than one of the staff will help us, or stop by to say hello. It is a credit to the team to all be so personable and professional in, again, a challenging environment. Thank you!

As someone who has worked at Vista Del Lago for nearly four years, I can confidently say I have…read moreseen the building go through many stages. Since Loucinda has been MCD the building has improved tremendously. My experience at Vista del Lago has truly been beautiful and inspiring. I first started off as a caregiver but almost immediately was promoted to Med-tech. Being med tech and lead has made me realize my dream is to become a nurse because I love helping others. I applaud Loucinda and Marie because I know that being on the floor is already so difficulty and I can only imagine what goes on behind the scenes. Not only do they both work hard to ensure staff and residents are taken care of but they continually help on the floor when needed. I appreciate Loucinda for allowing me to grow as much as I have and continue to do so. I have learned so many lessons and skills I will carry for years to come in next opportunities. Although some days are very difficult, most days are very rewarding. Working in a setting like this it's almost as if you have 50 grandmas and 50 grandpas and that is truly incredible but challenging at the same time. You can tell all staff in the building truly care for the residents with there whole heart. Working with dementia definitely comes with its difficulties mentally and physically but our directors ensure staff are always cared for. Whether that's leaving their offices open with open ears and arms or buying staff coffee, boba or meals.

The care our relative got was excellent. Very warm and caring nursing team. They accommodated his…read moredietary needs, meals on time, facilities clean. We used their services for one year.

Our father's last few months and holidays were filled with attention, care and love. My sister and…read moreI realized that our 96 year old father would need senior, residential care last August. We discovered The Gardens By The Sea, toured and soon moved our father into a comfortable room. It was an adjustment for him, but he was well cared for, still welcomed many visiting friends and family, enjoyed the weekly entertainment groups, the delicious food as well as the Turner Classic Movie channel on their cable. Elsa and staff were friendly, detailed and professional. Owner, David Cooper, was often present to say "Hello" and ask if all was good. We definitely made a wise decision for the benefit of everyone in our family. Thanks to everyone at The Gardens by the Sea! J&J

Hilltop Country Estate has been a wonderful environment for my mother who recently turned 100 years…read moreold. The entire staff are caring, gentle, and compassionate. I would recommend this facility to anyone who has an aged parent suffering from dementia and requires 24 hour care. My wife and I feel very fortunate to have found Hilltop Country Estate.

From the owner: Hilltop Country Estate is small, non-medical memory care facility for seniors that is licensed for…read more10 beds. Our facility has been in operation for almost 20 years serving seniors with different types and levels of dementia. For the entirety of its operation, it has been privately owned by the same administrator with a professional background as a Registered Nurse. From its original inception, even after almost 2 decades, Hilltop Country Estate continues to pride ourselves in our dedication to provide personalized service in a warm, relaxed, and comfortable environment.

I am a retired nurse and my husband and I have been caring for our aging parents for the past eight…read moreyears. During that time, our family has experienced our share of hospitals and rehabilitation facilities. In our experience, Ocean View Post Acute stands apart. Never before have we seen such a strong partnership between Physical Therapy and Nursing. They make something incredibly difficult look easy. And we know firsthand that it is anything but. Our mom is a vulnerable 88-year-old navigating a difficult journey. The staff are responsive, attentive, and compassionate. They visibly slow down for her when she needs it, speak to her with dignity and respect, and encourage her while continuing to push her toward her goals. They do this even on the busiest days, when it is clear they are working hard to meet the needs of everyone in their care. No group of people is perfect, and neither is Ocean View. But what we see every day is the striving. The teamwork. The professionalism. The humanity. We don't know whether Mom will ultimately recover from her trauma. But what we do know is that Ocean View is giving her the best opportunity to do so. And in the end, that's all any family can ask of the people entrusted with the care of someone they love.

NO ACCOUNTABILITY FOR ANY OF THEIR NEGLIGENCE/MISTAKES!!!…read more First night my mother was transferred over she was woken up by a CNA named Arturo attempting to inject her with insulin, my mother spoke up and told him the she had already been given her nightly dose of insulin at the hospital before she was transferred over, he ended up injecting her with 15 units anyway. My mother called me right away scared and while he was still in the room put me on speaker and told me what had happened. When I attempted to tell Arturo over speaker that he had given her a double dosage he cut me off and wouldn't let me speak, I had to ask him to please let me finish, he didn't, he continued to cut me off. When I finally had the chance to speak and tell him what he had done he proceeded to tell me that I was wrong and that "it was impossible" for that to happen. Also note that because of allergies my mom needs a specific type of insulin which was provided to them but they gave her another type of insulin. STRIKE 1! The following day I was visiting my Mother. I asked to speak to a supervisor regarding the insulin incident, I was introduced to the floor supervisor Luz. As I was telling her about the insulin incident that happened the night before she seemed unconcerned and not bothered. I also provided her with a very important appointment my mother had. I provided the date, the time, the name of location and the address. Because of the type of care and procedure my Mother had she recommended that the facility take care of transportation and told me not to worry about it, they would handle it and make sure she gets there safely and on time. THEY DID NOT PROVIDE TRANSPORTATION AND DIDN'T BOTHER TO TELL US ON TIME. We had to scramble to get my mom there and back. STRIKE 2! My Mother needed to use the restroom and requested help from multiple staff members, every time she asked, each one replied "let me get someone else to help you". Her nurse that day Rose told her to go to the bathroom in her adult diaper instead of helping her get to the restroom. Eventually my mother could not hold her urine anymore and urinated, it overflowed to her sheets and she was left to sit in her urine for over 3 hours! When we brought this to their attention the response I was given by her nurse Rose was that they didn't think that she could put weight on her leg. I told them that it did not excuse them leaving her in her own urine for over 3 hours and they should have contacted the Dr for weight bearing concerns. STRIKE 3! My Sister and I were bombarded with calls asking about her medical history, medication questions, instead of contacting the hospital or her PCP. It went as far as contacting us for a phone number to a pharmacy that could have simply been googled! Every time we spoke to someone they had a different story or excuse. There is absolutely no communication amongst their staff, directors, nurse practitioners, or Dr's. It is complete crap show! I decided enough was enough and called to speak to the facility director Jason. When I asked for him, I was given the run around. I was 1st told that I could leave a message for him with the receptionist, when I told them I wanted to leave a voicemail they told me that he did not have one it would have to be a written message, then I was told to call back in a week, then they told me to call back tomorrow on 9.23.26, and finally got told that Jason would be calling me back tomorrow. After a long day of back and forth phone calls that both my Sister and I had, I went in person and demanded to speak to a higher up "Director of Nursing". She was well aware that I was on my way. When we sat down instead of discussing the issues that I listed above and that they were made aware of, she decided to sit down and discuss power of attorney instructions as well as advance directives. I had to stop her and remind her why I was there in the 1st place. Again they showed that as a whole THEY LACK COMMUNICATION, ACCOUNTABILITY, AND EMPATHY FOR THEIR PATIENTS AND THEIR FAMILIES. THIS PLACE IS HORRIBLE, GETTING MY MOM OUT ASAP!!!

A member of my extended family moved in here recently, and so far, it's been a positive transition…read more Everyone has been very friendly and helpful. The place is clean and there seems to be a lot of activities available. I've eaten at their dining hall a few times, and it's pretty good. Smaller portions. You can always order more food. Note that you (family members) get free food the first week of your relatives' stay. Then you have to buy a food ticked at the front desk. It's not located in a sketchy part of Escondido, but it's also next to a busy street. Staff members seem to know everyone's name by heart.

Please check out the 3rd floor.... Every resident name plaques are sitting on the floor :/ . 7…read moredifferent shades of paint on the wall. Looks like there living in a construction site, it's extremely sad and disgusting on the 3rd floor. Total unacceptable. Wouldn't recommend.