I don't write a lot of Yelp reviews, but I really wanted to recognize Kayla Williams at Comfort and…read moreThrive. My mother lives in an assisted living home, and there was some confusion over the paperwork for her brand-new wheelchair. I had spent quite a while on the phone with the head nurse, who assured me they had no paperwork and no proof that the new wheelchair we had purchased for my mother was even on the premises. Instead, I was told they believed she was using an older wheelchair that had been provided by hospice and that it had to be returned to hospice immediately. My heart just sank. I felt frustrated because I honestly felt like what I was saying wasn't being heard. I was being told they had paperwork that showed something completely different, and I started to feel defeated. Not only was I being told I might have to pay for the six months they believed my mother had been using the hospice wheelchair, but I was also being told I would need to purchase a new wheelchair for her. That was a huge financial double whammy, and I was honestly beside myself. When Kayla heard how upset I was, she didn't hesitate. She immediately jumped into action. She was calm, reassuring, and never made me feel like I was on my own. One phone call later, and in less than 20 minutes, the entire situation was resolved. The biggest thing I walked away with wasn't just that the problem got fixed. It was how Kayla made me feel. She made me feel taken care of. She made me feel protected. When you're trying to take care of an elderly parent, that kind of compassion means everything. Thank you, Kayla, for turning one of the most stressful days I've had in a long time into one with a happy ending. Comfort and Thrive is very fortunate to have you. And one last thing...please give this lady a raise. She absolutely deserves it.

Oh my goodness!! I can't say enough great things about Jessica (from Kentucky)!!! She walked in…read moreto my dying cousins room and took such amazing care of EVERYTHING!! She put the biggest smile on his face I haven't seen in forever. Me too!! Would highly recommend..... Thank you Jessica

The oncologist at Sharp scoffed when I said I was using Elizabeth and not his preferred Sharp care…read more That got in my head. Well after waiting five whole days for Sharp while my dad suffered in the hospital instead of being at home where he was comfortable, I gave up on Sharp and called Elizabeth. They replied immediately, started service immediately and were a HUGE help throughout the whole process. I would recommend them 10/10 to anyone who needs in home hospice care. Even after all the help, advice and support they continue to call and check in long after my father's passing and provide emotional support if needed. They're amazing and I want to thank everyone that works with them for the wonderful job they did at such a hard time in my life.

Whatever you think a Hospice is supposed to be (even if you have low-bar expectations) is EXACTLY…read morethe opposite of what The Elizabeth Hospice is. Hadn't been even 48hours between the time I called them for help with my loved one before I was being raked across the coals for not having enough help by two people who had never met me or my loved one, talked to us, been to our house, investigated our situation, who felt obligated to tell me they had reported me to Adult Protective Services for not having enough help for my mother... yeah, let that catch-22 sink in. Reprehensible, illogical, irresponsible, and lacking in integrity. Not helping in diminishing my stresses but adding to them doesn't seem to track with "hospice" or "care". The only reason for 2 stars is because they sent out incontinence supplies. However they're the kind my Betsy Wetsie doll as a kid would have had a blow out in.

This is my review and a response to Ruth M. (Anne)'s review…read more My mother received care with Ardent for 6 months. I was her primary caregiver. Nurses: Megan, Emily, Michael, and Chaplain Rob, Social Worker Barbara, and NA Joana are my earthly angels. They have been available on a moment's notice, and they have carried me on their shoulders keeping me going when I didn't know what I was doing, if I could even do it, and when I was ready to quit because I felt like I was failing. With the utmost compassion and professionalism, they tailored Mom's care to her witty, funny, joking, and often times stubborn personality. Ruth M. (Anne), my aunt, as well as another aunt and an uncle had arrived the previous day. When the nurse and NA arrived together, there were already several people in the room. My mother, who just recently lost a good deal of cognitive function and was near the end of her life, woke up and was startled asking, "What's happening?" Confusion ensued with people talking to her and others asking the Ardent staff questions at the same time. And, then, of course, Mom didn't want any body to touch her. Ruth M. (Anne)'s review was based on ONLY this one visit, not on Ardent's long time devotion to the care for my mother and support to me, the primary caregiver. When my mom passed, yesterday, Michael was very comforting. He also made all the necessary phone calls and completed the final paperwork. I and my mom will be eternally grateful for Ardent.

Caring for a loved one who is passing is anything but easy. It challenges you and tugs on your…read moreheart. Without guidance and support I would have never made it through. Norell was sent from heaven. Her guidance with medication during the final hours and tenderness with the care of my Uncle Steven made his passing peaceful . I can't say enough wonderful things about her. She is the BEST. Thank you Norell for giving me the know how to help comfort him. It means the world to me.

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!

This review is past due as my father's stay at Huntington Manor was brief; however, I still felt…read morecompelled to leave them a review. My father who is in late stage Alzheimer's was in the Pomerado Hospital Geriatric Psych ward for a few weeks and upon his release it was determined that we couldn't bring him back home. He couldn't walk and unfortunately his Alzheimer's had only gotten worse and he had become quite agitated on a regular basis. Upon his release from Pomerado, we began searching for an affordable location in Poway mainly because that's where he's lived for the past 50 years, but also because that's where I live and my mother is close by, but now in Carmel Mountain. Huntington Manor is a very quaint, quiet and peaceful campus. It's surrounded by walkways, gardens and groves which made for a very nice environment and one that we thought my dad would enjoy. I believe it's family owned and all the staff members that I interacted with were all very sweet and patient. My father's residency was very brief as I mentioned because I think he was further into his Alzheimer's than any of us realized and unfortunately his episodes were quite disruptive to the other residents which I understand is not fair for them. We ultimately ended up moving him to Silverado in Escondido who I think is a more appropriate place for him and we'll more suited to tend to his needs, but I appreciate the care that Huntington Manor briefly gave him. I really wish it had worked out.

This place is the definition of caring! They really know how…read moreto take care of others! That is rare with assisted living! They treat people like family here! Highly recommended!

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

Trying to find reliable and kind in home health care support for aging parents is so difficult…read more Assisting Hands was the third company we worked with when my mother could no longer be at home alone. They weren't the cheapest company we used but they were by far the best and well worth the few extra dollars an hour for peace of mind. Though they do not guarantee coverage if a caregiver gets sick, they don't push someone who is sick to bring their germs in to your home (Yaye!) and they do their best to send a qualified replacement. One of our caregivers found that they had a flat tire before work and the company paid to Uber her to our house (no small distance). Who does that?! Every one they sent our way was careful and knowledgable. A great company to work with for in home care.

Gate Manor was recommended by Pacific Point Hospice Services. This was a perfect place for my dad…read more The staff were extremely friendly and they made this place welcoming and warm. Although this is not a fancy, big facility, but it has a home feeling. We enjoyed coming here to visit my dad, the garden space is wonderful to sit. Overall it was the perfect choice. I highly recommend this place. Its' got personal touch and residents are well taken cared of. The care quality is more than we expected. Thank you Chris, Wilma, Lynn for taking care of my dad.

Gate Manor is a residence facility designed to give those on hospice or the last years of their…read morelives a pleasant residential living experience. Recovering from a fall and shoulder surgery, I was incorrectly told that the facility offered rehabilitation. It does not. A note from my doctor indicating that I could move around on my own with a walker was treated with scorn. The owner was far more concerned with liability, than finding ways to help me get better. after a time I was able to get some staff members to Monitor me as I pushed myself to move around with a walker. except for an administrator who can dispense medications, staff are largely untrained and uncertified (ie not LVN or RN ) couples or associates from the Philippines. The pharmacy used by this place can be difficult: it took a week for it to send me my medications. patients may do better using vons pharmacy and or bringing in their own medications. There is no RN on duty. The overall impression is that there are never enough staff on duty. The speed of call button requests for help can very quite a bit. occasionally the response to a call button request is almost immediate, but at other times a press of the call button produces no response at all. breakfast consists of a choice between oatmeal and waffles and or eggs. In addition, patients are fed hospital style food at approximately 11 am and 4 pm. free juices are typically limited to orange juice and cranberry juice. Patients are prepared for bed by 6 pm and discouraged from making any call button requests after 8 pm. Morning Care for patients begins at 5 am, so night persons like me will find the daily routine very difficult. and real rest hard to come by. Those looking for a place for loved ones at the last stages of their lives may find what they need. But I would strongly advise looking for and evaluating other options before choosing Gate Manor in San Diego.

I would give zero stars if I could. Our loved one with Alzheimer's was here for one month. Why?…read moreBecause she got out, mid-day, and no one noticed. Thankfully, a Good Samaritan noticed an elderly woman with a walker headed down Midland St. in Poway. Sunview Gardens was ill-eqipped to care for her. The owner knew she had Alzheimer's and even assessed her! She had no problem opening the gate around the perimeter of the house. It is a very small facility; the staff definitely should have been paying closer attention. In addition, we hired a third party care-giver to stay with her overnight one day/night. This person notified us that a caregiver at Sunview literally yelled at our loved one for coming to the breakfast room before it was time. Stay away from this place if your loved one needs Memory Care.

My 84-year old mother, who's suffering from congestive heart failure, did not have the opportunity…read moreto stay at Sunview Gardens, as she was rejected by the proprietor, Felicity. About a month ago, I got the call from mom that no son wants to hear. "Son, I can't stand up". Mom ended up going to the hospital via paramedics where it was determined that she had previously undiscovered congestive heart failure. She already had crippling osteoarthritis, which we knew, but we didn't know mom's ticker was bad. After hospitalization, she spent several weeks in a skilled care facility. We started in search of an assisted care facility. Now understand that mom does have a budget, so it's fair to say that while we can spend some money, this is not a "money is no object" situation. Also, understand that I've been a businessman for over 30 years and I do believe in negotiation, where appropriate. The party on the other side can say yes, no, or meet you in the middle. I visited Sunview Gardens and I thought it was aesthetically quite nice. Felicity seemed like a strong businesswoman, and I can respect that as a businessman. We found a room that we liked and I thought we had agreed on a price, subject to an evaluation of my mother. I also liked the fact that Felicity told me that they did not have a community fee. We got close to admission time and were working on scheduling a day and time to evaluate my mother. Felicity messaged me and told me that she could not do the price that I thought we had agreed upon. Um...okay. Didn't like that, but I didn't spend a lot of time debating it either. Wasn't thrilled, but it wasn't necessarily a deal breaker either. She asked to e-mail me a message, so we could be "clear on fees and charges". In the e-mail, she mentioned a $1,000 non-refundable administrative fee and a $1,000 deposit which would become non-refundable if mom couldn't move in by Monday (this message was received on Wednesday afternoon). These fees were new to me and had not been previously discussed. Again, I did not rule anything out, but I was caught a bit off guard. I was willing to give her a deposit, that day in fact, but wasn't loving the "non-refundable" aspect of it. Further, I had not previously seen a non-refundable "administrative fee" as high as $1,000. The other similar facilities were no more than $500 and one or more were at zero. I asked Felicity, and this is a direct quote, "Also, do you have any flexibility on your $1000 administrative fee? When we looked at other places, the highest fee that we saw was $500, and one of them had no administrative fee." Her reply? "Hi Brad, I am not comfortable with all of this bargaining on our fees. I think it is probably better to find a facility more in your budget range. As you know, there will be level of care increases in the future, should your mom decline. thank you for stopping by and seeing our facilities. Wish you the best in finding a place that is more suited to her budget". So she made the decision to reject my mother and of course I was rather annoyed by it. It's her right to do that, and it's my right to be unhappy about it. The facility is aesthetically nice. My sister wailed like a baby upon learning that my mother's admission request was rejected. Both my mother and I believe that it was a blessing in disguise. While I wish her the best, in turn, I must offer a less-than-ringing endorsement of Sunview Gardens. I respect her right to make business decisions, but I do not have to like the decisions nor the way that she makes them. I also wanted to respond to my sister's ridiculous "counter-review". I did find a nearby room with a private bath, far, far more impressive gardens, zero community fee, zero admin fee, $500 fully refundable deposit and we were told to "take our time" about moving in. I sense that mom is going to get a much higher level of care from a team that I trust. Oh, and they came down $1000 per month. That's called "negotiation", and the owner is "honored" to have my mother stay there. My sister gets caught up on on aesthetics. Cute place. Cute little dog. She had this bizarre little fantasy about visiting her mother there around Christmas. Reality check Laura, it ain't going to happen. This lady rejected your mother. There's absolutely nothing wrong with negotiation. There's absolutely nothing wrong with politely asking about fees that are plainly out-of-line with the competition. Instead my sister attempts to justify them and Felicity's actions. How's that for loyalty? As a side note, as of this writing, there are zero dementia patients at the facility where my mother is going. Only very sharp residents. One was a professor who graduated from Oxford University. And unlike the situation with Felicity, I actually trust the owner and the husband and wife care team that will be looking out for our mother.

Annie place is taking care my mom in law and it's wonderful place. Very clean and keep their…read morepatients clean, comfortable and feeds them well. My mom in law is completely bed ridden and she is happy as she can be and staff is excellent, no complaints.

Beyond disappointing on the care Don't expect that they…read morewill follow through with your requests