Things have gone straight down hill since Jennifer became executive manager. so many lies and…read moresecrets. so many good people leaving. it's been bad for a while and it's getting worse all the time

I'm a caregiver for a veteran gentleman. He was placed at Alta Vista by his adult son and daughter…read more It has been almost a month, and I believe it is the best decision made. He receiving great attention and support from the staff. The director Jennifer is very "hands on" even helping her staff with dinning duties. I have been in many similar situations as a worker, and also had my father in a place in San Diego. This place is very clean, and no smell. A lot of these facilities have a bad smell. The whole staff is very professional, friendly, and helpful. The food is very good. Plenty of activities per Destiny!!! Good job overall

Beautiful community and wonderful knowledgeable staff!! Incredible location and amenities as…read morewelll! Go check them out!

My wife and I have lived at Carlsbad by the Sea for over twelve years. We have made many friends…read moreamong the residents. Carlsbad by the Sea is relatively small and is likely to remain an intimate face-to-face community in which everyone gets to know each other. There are many events and activities, most of which bring people together. Staff is a constant presence and very caring toward the residents. Since we are all equally human, none of us is happy about everything all the time. Some of us like to run things. Others don't. Some of us grumble. Others of us smile. Many of us do both. Sometimes dining service is slow. Some people complain that our menus have too many choices. That's no different from our lives before Carlsbad by the Sea. In sum, for us--and most of our friends--this is a great place to grow old. Those residents who with time come to need care services are admirably tended in the skilled nursing facility, which is separately licensed but closely associated with Carlsbad by the Sea. Re the business model, residents do not pay for long-term care insurance in our fees. That means we pay only for the health care we use. While that can be costly for some, it's more affordable for those who need less care. There is no care-inclusive option such as that offered at some other similar communities. Most residents pay an entry fee which becomes nonrefundable after about five years. There is a refundable option at double the price. Carlsbad by the Sea is part of Front Porch, a corporation that runs a number of communities and other senior serving entities. Local community business operations are integrated into the larger corporation. The compelling attraction for Carlsbad by the Sea is its location on the beach in the Village area of Carlsbad, a well-managed seaside community. There is a train station just a block away to the East and public buses pass by the entrance. In addition, the community itself offers a well-regarded transportation service, though many residents continue to maintain their own cars.

A Warm Recommendation for Silvergate Fallbrook…read more My wife and I chose Silvergate Fallbrook three years ago, in part because of its proximity to our home and its long-standing reputation as a respected and welcoming part of our small town. We had heard wonderful things about the food and, especially, about the friendly and caring staff. Some members of the staff have been here for more than two decades, which says a great deal about the kind of place Silvergate is. Downsizing and moving was certainly a challenge, but our wonderful maintenance team made the transition remarkably easy. From the moment we arrived, we have felt welcomed and cared for. Three years later, we can honestly say that Silvergate has become much more than a place to live. It is a lively, friendly community--and, at the same time, a comfortable place to relax and enjoy life. There is an abundance of thoughtful activities, programs, and opportunities to stay active, engaged, and connected with others. Just as importantly, there is never any pressure to participate. Residents can be as involved or as laid-back as they wish. A great deal of that positive atmosphere comes from our Executive Director, Janae Orona. Janae is highly visible, hands-on, and genuinely responsive to residents. She works hard to create a community where people feel heard, valued, and welcome. After three very happy years, my wife and I highly recommend Silvergate Fallbrook. If you are considering a retirement community, we encourage you to come take a look. You may find, as we did, that Silvergate is not simply a place to live--it is a wonderful place to enjoy this chapter of life.

It's like being on a cruise with no waves. Plenty of outings with excellent staff. Food service is…read moreexcellent with plenty of variety.

My mom loves her beautiful apartment in assisted living. The staff are kind, helpful, and…read moreresponsive. Her room has a lovely view and the food is excellent. The dining room and bar are bright and cheery and decorated for every holiday. The facility is very clean, modern, easy to navigate, and is relatively small so it feels more intimate. Her room and laundry are cleaned weekly. The reception staff is welcoming and maintenance responds promptly to any concerns. The med team is great, very proactive in reaching out with any concerns. I am happy knowing my mom is in a warm, caring, clean, and safe place.

Clean / and very caring environment. A wonderful place to live. Highly recommend La Marearead more

I had such a wonderful experience learning more about this senior living community. The facility is…read morebeautiful, welcoming, and has such a warm atmosphere. I'm especially thankful for Caroline and her hospitality. She was incredibly kind and knowledgeable while answering my questions and sharing more about everything they have to offer. You can tell there is a lot of care that goes into creating a positive environment for residents and their families. I really appreciated the time Caroline took to help me learn more about the community and its offerings!

My parent was a resident for a very short time. I moved them out due to lack of compassion,…read moretraining, and staffing. The staff is NOT trained to handle different dementia behaviors. I witnessed staff, on several occasions, ignoring residents when they became combative and difficult. Hearing them tell one another, "I am not handling them". My parent was accused of aggressive/abusive behaviors. Sending them to the ER, rather than deescalating the situation. Staff expected my demented parent to inform them when they were becoming agitated or overwhelmed to provide them with their prescribed "as needed" medication. Staffs lack medical training/guidance Director Caroline S. would call demanding my parent be removed out of the facility, despite physician advising against this. Our provider informed the director, on more than one occasion, any move would be detrimental to their health. Director does not appear to have medical knowledge, or is just not familiar with physician orders. Medications were not administered as directed. The facility is not staffed appropriately with the amount of residents. Many residents were alone with no staff around. I witnessed staff sitting around and speaking about other residents. Highly unprofessional and unethical. Rooms were cleaned daily. There was leftover food in my parents room from the night before. Bugs flying around in and around the room. Despite of personal items being labeled, my parents clothes, personal possessions, walker and cane would end up in other residents rooms. The facility made a strong impression that my parent would be well taken care of. Safe and well cared for. The facility made it impossible and difficult for my parent to adjust. This is supposed to be a memory care facility. Staff is supposed to be trained to handle ALL levels of dementia. They don't! Had I known this, I would have never placed my parent in this facility. I do not recommend this facility with your loved one.

I checked a number of CCRC's in San Diego County and have decided on La Costa Glen in Carlsbad. To…read morehelp in making my decision, I toured the community and another time I stayed for 24 hours in one of their guest rooms, taking part in several activities. My decision to relocate to LCG was based on the ambiance of the facility and the friendliness of the staff (including my marketing person Caryn Outwater) as well as the residents I met during my stay. There is an abundance of activities for varied interests and skills as well as multiple dining venues with delicious food choices. I especially liked the lush grounds both within and outside the perimeter of the community itself. I am most anxious to move into my new home/community and hope I don't have to wait much longer!

Visited a friend who lives in this retirement community. The guest rooms are very comfortable and…read moreconvenient. The food served on the property was amazing. We had daily breakfast which was included with guest rooms. Service was impeccable and property is beautiful. Would love to visit again and would consider retiring here if given the opportunity. Highly recommend!!

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

In short, this facility and the management team DO NOT recognize Advance Health Care Directives…read morethat are legally binding. The management team is easily swayed by the emotional taunts of family members who are thousands of miles away rather than relatives who live with and have cared for their loved one for years. The management team supports the assignment of Power of Attorney WITHOUT the patient's knowledge or signature in spite of the patient being of sound mind and body.

I have written at least 5 reviews for this business over the years, some of them are listed under…read morethe previous name (Emeritus). I always held something back for fear of retaliation. Brookdale is a conniving business. After my father's passing I can speak more candidly, so here I go. I must dilute my description of the executive director because words can not describe her. At first glance she seems inert, but when she is in attack mode she becomes a dragon. Imagine a heinous woman whose gaze is enough to shock a person into a panic with a voice that makes the hairs up and down your spine stick out like razor blades in a defense. Now multiply that by 10 and you can imagine this woman. My father moved to this facility many years ago and signed a contract that had annual cost increases fixed at 5% and a maximum care level that was within his budget. He bought his monthly fee down by paying a large up-front fee with the intention to live the rest of his like there. More on that to come... Over the years we have had a personal caregiver onsite at least every other day and have witnessed how the residents are treated and the way that they do business. During this time I have seen so many unprofessional things happen to list including: lack of respect for a patient's dignity, failure to comply with HIPPA rules, organized attempts to falsify investigations by the health department, staff losing his medical directive forms, and other devious tricks. Never in my wildest dreams could I anticipate all of the challenges we had to endure, but their final act was reprehensible. On May 26, the day my father passed, the executive staff called my brother and told him that my father had died of choking, a horrible end which caused grief for our family. We eventually found out that they made up the story and that he passed peacefully and quickly after talking to the nurse on duty. I can not imagine any reason that they would fabricate such an awful story which caused pain on so many levels. After a few years of living at this facility my dad began packing on weight. We asked them to feed him a 2,000 calorie diet but they said that they offer residents a variety of food and they must make their own choices. The menu includes high calorie options like Denver Omelettes for breakfast, huge lunches complete with dessert and another full meal with dessert at dinner to people who are unable to manage their lives. I finally had his physician write up a prescription for a healthy diet but he still kept packing on pounds and there was nothing that I could do to get them to control his caloric intake. One of the numerous incidences that our family calls poopy pants occurred a few years ago. When our caregiver showed up and he was sitting in a pile of his own filth. She requested that they change his clothes and discovered that they had merely changed the outer layer of clothing and left his soiled underwear on. Another similar incident occurred on a Sunday after he soiled himself and our caregiver requested a change of clothes and a shower. The caregivers flat out refused to bathe him stating that he can only be bathed on pre-scheduled days and he would just have to wait in his feces. I made a huge "stink" about this incident and asked for documentation. They flat out refused to document this in their records and essentially gave the employee a vague form to sign stating that respect for people's dignity was important. I was tasked with keeping a large stock of gloves, towelettes, and personal hygiene items. The alternative is to buy these items at a huge markup from Brookdale, they like to make a profit on every item people use. Brookdale charges for medication management and will only buy them at Vitas, a company that sells blister packs of medication and does not accept insurance. They refuse to order medications through insurance so be prepared to pay street prices. We submitted some complaints to the health department but learned that they get advance notice when a visit is imminent. The entire staff has a procedure to go through everyone's rooms and all common areas and cleanup all of the things that are not allowed which I think should be illegal. They also gave me a stack of another patient's confidential medical records one time violating HIPPA laws. After Brookdale took over the Emeritus facility they completely changed the business model and the personal care rates nearly tripled from what we signed up for. My father was being released from a three month stint in the hospital and being transferred to a hospice program onsite. The wicked executive director threatened to kick my father out of his death bed if we did not sign a new contract agreeing to an excessive new fee structure. That woman has a heart of stone and cares much more for her performance statistics than the well being of her patients. If you are in the market for elder care I hope that you read my review and find a better place for your loved one.

There are numerous negative reviews here that are simply not based on reality…read more "Pets are not welcome on community grassy areas, nor allowed to be leisurely walked down the streets, sharing this healthy activity with others.You must leave the park with your pet, and will be subject to constant scrutiny and unjustified accusations of unhygienic practices." First, the majority of residents at LSG do not have dogs. You are allowed up to 2 dogs as a resident. Most owners simply do not want dogs taking over our community. POOP, if you know what I mean, etc. These guidelines favor the residents and the management. We have no problem walking our dogs outside of the park. Nor have we not had one instance of "constant scrutiny and unjustified accusations of unhygienic practices". As far as the price of housing at LSG, it is extremely affordably. Certainly not as affordable as when we purchased in 2015. We paid $115,000 and today our rent is below $1400. Even if we had a house payment plus our rent, we would still be paying far less than we would be paying anywhere else. Yes, fortunately, the values have increased like all other housing costs in Southern California including rents. Where are you going to live this well for these prices. I usually drop by the Open Houses and have only seen one home listed at $445,000. As a matter of fact, I have not seen one single sale for that amount. From personal observation the homes are more likely to fall between $175,000-$275,000 or more if you insist on a new to newer home. And, yes, rents are higher if you insist on living on the water here. We have made many close friends since we moved into LSG. And, you can be as active in the community as you want to be. I still people I have never even seen before in our Park. I only wish we had found LSG at age 55. Lakeshore Gardens is one of the BEST places to live in all of SoCal. If you are thinking of making a change, come see our community. You will be VERY glad you did. Remember, there are always negative Nancy's (nothing personal Nancy) who manage to look for and find the worst in everything.

We love living here at Lakeshore Gardens. So many fun activities. The community is wonderful!read more