Searching for a memory care facility was a daunting task, and after a few failed attempts at…read morefinding a place for my Mom, we landed at Heritage Hills and I couldn't be happier!
The staff is amazing and really is what separates them from others!
It all started with Suzy (Marketing Director); she welcomed us in, made sure we had all the information we needed, talked us through the process, gave us several options, and treated my Mom like a normal person. She has continued to be part of the process, even after her primary role had been completed.
The first person you encounter when you enter the facility is Yvonne, and she always meets you with a smile; it really gets your visit started on the right foot.
Lori, the Executive Director, has stepped in and continued to welcome us, addressing all concerns and helped make the transition smooth. She is a joy to talk with and you know that her team is there for you.
Cindy, the head nurse has been above amazing; her attention to detail with all aspects of Mom's needs has been awesome and continues to interface with us, the doctors, and the rest of the staff. Her and her staff keep us updated and really does put our minds at ease.
The shining star has been their activities director, Penny. Having a mother with Alzheimer's/Dementia brought on some great concerns and worries for our family as my Mom struggled with her grasp on reality and coping with the world around her. One of our biggest worries was that Mom would retreat into herself, be lonely, afraid, and just not part of the real world. Penny has made Mom's life meaningful and enjoyable. Daily activities, outings, interaction with the rest of the residents, and just making those connections with others around her has really made the biggest impact. To see Mom smile and talk about how much she likes her new home is amazing!
The facilities are new and well maintained, with excellent security and a support staff that is always welcoming and friendly. There is a nice porch where residents can sit in the sun, several different common rooms; one with a TV, another with a Piano, and a nice dining area as well.
The rooms themselves are very nice and come with cable provided for the TV. Mom is in a private room, with a shared bathroom and small common area. I was able to put a full size bed, side tables, a dresser, and she has a decent closet to hang her clothes... more than enough for her.
I simply couldn't be more pleased, and it is a huge relief that Mom is in a place that really cares.