5/5 on service 5/5 on technical skills 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services. read more

Darlene Weber from Golden Care was a lifesaver for me when my mom was hospitalized abruptly then wanted to come home to recover. Mom wasn't mobile at the time, and Darlene and the Golden Care team went overboard to find enough helpers to allow her to be at home. Darlene was also an incredible resource for information about at-home care - from the supplies we needed to which items of "durable medical equipment" we should request from the hospital based on insurance coverage. She even went out of her way to be there when PT and OT providers came so that her caregivers could help mom do the exercises in between visits. She was also incredibly responsive and accommodating even when our plans shifted multiple times. I can't recommend Darlene and the GC team strongly enough. read more

Neat Helpful Respectful wellbehave assist Dependable Pleasant personallty On Time Excellent Service read more

Golden Care - Home Health Care Near Me - Carlsbad, California

GoldenCare has an amazing staff that really care about the clients and families they serve. Impressed with the custom Care plans, communication and updates as well as the helpful resources for clients and their loved ones. Saved so much time by connecting the needed support . read more

I'm a verified customer. If you're looking for elderly care, stop searching and call them. Here's my story: I called in a panic as my father fell 5 times in one day. He needed care that day....as in RIGHT now. I've never seen so many people work so hard and be so determined to solve a problem. Golden Care has now provided caretakers for several weeks and I couldn't be happier. My dad is in better spirits with support around and really enjoys the caretakers. Bottom line, Golden Care offers superior service and a great team all around. read more

I needed to have a surgery and I needed aftercare assistance, but I had just moved to southern, CA, and didn't know anyone. The 1st place that I called was not responsive at all for three days, but Holly at Golden Care was able to help me right away! The entire "Golden Care" experience was handled with care, it was fast and efficient! If you want things done right the first time, I highly recommend Golden Care! Michelle read more

Golden Care is an excellent company with wonderful staff all the way around. We had a difficult experience with a different company (14 caregivers in 7 days ! Ugh ...). After calling Golden Care within two days they had established a FABULOUS team of 4 caregivers for my sister 24/7. The consistency of caregivers is huge and exactly what we needed, wanted and expected. We needed a few " fill in" caregivers and they were also great. My normal business contact was Megan , I called her my "personal social worker". Megan held my hand more than once and was so kind to me during this time. My sister is doing much better now and has chosen to not have caregivers with her. Should we ever need this type of care in the future , Golden Care will be my first call. read more

My father needed home care after a hip fracture, and Golden Care really "cares" as in their name. We struggled to get somebody in there as quickly as we would have liked since everywhere is understaffed owing to COVID, so one of the case managers took it upon herself to take my dad to an appointment that I was out of the country for. This was far above and beyond the requirements, and a testament to how far Darlene and the team at Golden Care are willing to go to help their patients. read more

please do not trust this service. this is the second time they fail us. On the first occasion the driver did not tie my father down correctly and dropped him while driving. Second incident was not arriving to do the service as previously scheduled, appointment was missed. So far horrible service for us from them. read more

A few months ago my wife's Parkinson's Disease had reached a point where we needed to activate her Long Term Care insurance and find an in-home caregiver. I was "flying blind"! We got a referral to Golden Care and I was impressed by the people I interviewed and we began an engagement. Early on we had a few "fits and starts" with our insurance administrator and I always had thoughtful, caring, and professional interaction with the GC staff, as they assisted me. We have a consistent, stable, and mature caregiver who comes weekly for six hours. She is always prompt and courteous. My wife likes her very much, as do I. Our insurance issues are behind us and we anticipate a mutually beneficial long-term relationship with Golden Care. I can't recommend them highly enough!! read more

In my many years of being a professional caregiver, never have I worked for a company that embodies the meaning of caring like Golden Care. They honestly care about their employees and their clients too. This creates an atmosphere of cooperation, kindness, transparency and trust every day. Being an employee of Golden Care is being part of a higher standard. Our extremely helpful office staff are available every moment of our shift if we need anything from supplies or directions or guidance. I would encourage anyone interested in becoming part of this team to apply. I would also contract with Golden Care for my own family. Vinnie S. read more

When I interviewed agencies for a caregiver for my Mom, she is 94, back in April I found out that Linda Urbina had helped our family years earlier with placing my sister in assisted living so I knew she truly cared about her clients, more like family really. So we had a wonderful caregiver, Rihanna, who took great care of my Mom. My Mom looked forward to having her come and spend time with her along with doing exercises with her and doing all her cleaning and food prep. One day on Rihanna's day off my Mom fell. The next day Rihanna noticed my Mom was not doing well so she contacted the office and they contacted me that they called the ambulance to take her to the hospital. And even though Rihanna had another appointment she stayed with my Mom until the paramedics came. Linda then helped us to transition Mom from care in the home to an amazing home with caregivers, a board and care. My Mom is very happy and well cared for. Golden Care really does care. They become an extension of your family. I highly recommend them. read more

Goldencare's care professional are extremely unprofessional. The care giver Golden Care put in my home tried to add hours she didn't work and lied about driving my loved one to the store. She tried to steal my loved one's money. The same caregiver said she gave my loved one her medication for the day. I found out later, she never did. When I brought these issues to Golden Care, they were rude and dismissive. They acted as though I was in the wrong and defended their caregiver. I have 24 hour surveillance all over my house. I provided video proof of my accusations and still Golden Care's office manger was disrespectful and condescending. Golden Care does not provide an invoice before debiting client bank accounts. So, the client does not see the hours being charged before payment. They refused to pay me back my money that the caregiver did not work. Do not hire Golden Care! They put your loved one's health at risk and allow their employees to steal money from their clients. read more

I was a CNA for over 20 yrs, private, agencies and worked at Palomar Medical Center for 3 yrs. I have had 5 caregivers from Golden Care and 2 looked and acted professional, one was extremely disabled, very concerned if she could care for my mom, others were nice but smelled of cigarettes, uniforms very sloppy, big , not clean. I would never recommend them for care giving. I was told most were not trained properly. read more

We recently needed 24 seven care for my mother. Golden Care was highly recommended by several sources. We use them and could not have been happier. We found them to be very professional, courteous and reliable. I have no hesitation in recommending Golden Care for help in taking care of your loved one. read more

Special thanks to Golden Care for holding my family's hand (sometimes literally) through an incredibly difficult period in taking care of my mother. Everyone from Porsha (owner), Linda (Director) and home aides (especially Gladis and Cabrina) were all invaluable in their care, compassion, and attentiveness to not only my mom, but my entire family. My mother suffered a massive stroke and needed around the clock care. In less than a day's time, Linda had care setup, 24/7 for the next week. She continued to check in, and walk us through some of the more difficult moments. She recommended and coordinated directly with a wonderful hospice company, when the time for that came. Gladis and Cabrina became my mom's best friends. Her face would just light up every time they arrived for their shift. Thank you Golden Care for your incredible service and person passion for the job. read more

Golden Care goes above and beyond professional duties. They helped me when my 100-year-old father broke his leg by purchasing needed equipment, and even brought it to the assisted living facility. Linda was my contact person through the whole process, and she was absolutely the best. When he broke his leg, she made sure that I had everything I needed when I didn't even have a clue *what* I needed. God, she was good. Highly recommend. Would give more than five stars if possible. read more

So thankful for the extra TLC during a difficult time! Linda coordinated wonderful help to make my aunts transition from the hospital as smooth as possible. Linda's compassion and follow through exceeded all expectations. All of the caretakers were angels in a difficult situation. Thank you to everyone at Golden Care that touched our lives. read more

We quickly needed care for my father-in-law for 12-hour night shifts in assisted living until we could get him transitioned to a higher level of care. Cindy and Linda were excellent in helping to expedite scheduling a caregiver for the day we called. Linda followed up with us and returned phone calls promptly. The caregiver, Martha - what can we say! She is a 10-star! She was an angel, and we feel so blessed that she was able to provide care for my father-in-law for 3 nights and make sure he was comfortable and safe. He is very particular, and he bonded with her right away. We cannot say enough heartfelt thanks to Martha, who expemplified caring, compassion, excellence, professionalism, humanity and everything a caregiver should be, and more! If you are in need of home care, look no further. We highly recommend their services. read more

Porsha and her team are the BEST! They have been providing care for my parents for the past 3+ years and the Golden Care team worked their tail ends off to ensure there was excellent coverage and care for my parents. My parents have now transitioned to Assisted Living and I can't say THANK YOU enough for the past 3 years... Porsha, Linda, Holly, Allie, and the wonderful Care Givers, have been a blessing to work with... read more

This is the first time our family has required an in home care giver. It is very difficult to make such a major change in your life style. My husband has been hospitalized for observation four times in the past two months due to episodes with his heart. He is 90 and I am 80. I selected GoldenCare based on the comforting review of people who had faced the same situation we were in. GoldenCare was the first agency I called and they will be the last. We are totally satisfied with their concierge type service. On our first day of service Megan the Manager did a home visit to make certain of our needs and explain their services. Valerie was assigned to us and she is fabulous. She had a pre-set appointment the first day so we had a substitute but Valerie has been on time, helpful and attentive consistently. We have had three others fill in a day at a time and all have been great. The reason we have had the three others is that we had to break the routine during the times my husband was hospitalized. That brings me to kudos for Holly who has been so flexible in our stops and starts. Needless to say, I highly recommend GoldenCare. read more

I have been using Golden Care for one year and can highly recommend this company. The staff is extremely caring, competent and professional. The entire staff and owner are very understanding and flexible with complicated situations. They CARE! read more

You couldn't ask for more caring and loving people at Golden Care. My mom was 91 and we were determined to keep her at home until it was no longer viable. With the help of Amber and the other caregivers, we were able to do so. I have worked with a few other agencies and due to their lack of response in a timely manner or just not a good fit with caregivers, I was so glad to have found Golden Care. Linda is the BEST at communication. She herself has dealt with aging parents and is so compassionate and helpful. You know your parent is in the best hands with this team. read more

Golden Care responded immediately when we needed one on one care while my mother-in-law was in a skilled nursing facility. They sent a well qualified care giver that was able to redirect her fears, it brought much comfort to her anxious heart. It gave us the peace of mind that we needed each night knowing that someone was with her when we could not be there by her side. We really appreciated their help through such a difficult time. I would highly recommend Golden Care to any family who has a loved one that may need professional, tender loving care . Jimmie U read more

It turned out to be too expensive to have golden care for my mom 24/7 at home. However Linda was fabulous in advising us of alternative options and pointing us to a few excellent choices, which saved us a ton of work and overwhelm. We found a fabulous place from my mom to respite until she was strong enough to come home. read more

My parents used the services of Golden Care. I was the "go-between" person who assisted my parents in making the appointments, reminding them that care was coming, who was going to be there, etc. I worked with Megan at Golden Care. I am so impressed with the way my parents have been cared for, with the way Megan has spoken to my folks and to me. Always, ALWAYS with respect, kindness, and empathy (compassion), and knowledge. This is a first for my parents needing help. They are 89 and 90. They were not excited about needing the help (they really did need the help). The people that were sent out to help were absolutely wonderful. My dad said he wanted to adopt John! There were 2 other women that my parents thought they were so lovely (as my parents put it). We all felt very lucky to have found out about Golden Care and to experience a level of relief that my parents were being helped in a loving, capable, and delightful way! A heartfelt thank you to Megan. read more

After 4 years, I finally convinced my dad to hire a caregiver to give him a break from caring for my mom (stroke survivor and hemiplegic) 24/7. We called Golden Care based on the wonderful reviews. Everything sounded great, and we started care. They scheduled to have someone come out, but that person became unavailable the day before and wasn't able to start until a week later. Over the next few weeks, she canceled once, was late and left early other times. Then, one day she just didn't show up. We understand that sometimes (especially during these difficult times) unforeseen things happen, so we gave them another shot. A new caregiver came yesterday, and while my dad was showing her around, she took a personal phone call. Then, when my dad returned from an errand, he found her one the phone again yelling at someone in front of my mom (who also has dementia and is very easily confused). Two hours later, he received a call from my mom asking him to take her to the bathroom because the caregiver left an hour early. She can walk on her own but she is at major risk of falling, so she needs to have someone with her. He had her call for the caregiver, who didn't respond, so he rushed home. He found the caregiver on the phone again with her mask off. Obviously she was out of earshot because she didn't respond to my mom when she needed her. I very much hope that our experience was just unlucky and that the majority of the time this company is as great as the other reviews boast. But I felt like I should share our experience since I used these reviews to make a decision for our family. read more

Melissa and Porsha are both a pleasure to work with. They take a lot of time and care to review each families needs and try to make sure they have the perfect caregiver for the job. They are open to constructive feedback and tirelessly work to make sure that they are providing the highest level of customer service possible. read more

Can't recommend this company highly enough....they have been so good in not only helping us with the initial care for my mother who suffered stroke but they helped us with the decision to place her in wonderful hospice facility . In addition and without charge, helped us with the complex Long Term Care insurance communications which was life send. Their communications and transparency in billing process was extremely professional. The logs the caregivers kept of their time with mom was extremely helpful and detailed. You will not go wrong by asking for their help . read more

My Dad had a stroke 12/29/2017. Prior to his stroke, he was in the challenging position of being Mom's full time care-giver. At age 87 this was really taking it's toll. A friend from mom & dad's retirement community recommended Goldencare, and we immediately felt this was the right choice. Now after 5 months, we couldn't be happier. The caregiver has truly been a dream come true- reliable, caring and even taking initiative. She has been able to not only help Dad with all his needs, but take over the role he had of providing all the necessary support for Mom (who deals with memory and balance challenges). She also partners Mom daily with her favorite pastime- playing cards! Goldencare's flexibility has also been outstanding, as Dad has changed the caregiver hours to adapt to his needs. Also, they always answer the phone- no matter what time. As Dad continues his stroke recovery, he can now be freed up to do things he loves (like going to the library and golf course), while having the peace of mind that Mom is in perfect hands with the caregiver. Thank you Goldencare- you have blessed my family beyond words. read more

Initiating a relationship with a caregiving agency can be stressful, but we certainly felt we made the right choice with Golden Care. They are thoughtful in their selection of caregivers and work with the family to ensure the right fit. The permanent caregivers we used were intelligent, optimistic and enthusiastic about their work. They did not shirk away from less appealing tasks, and were extremely professional. Golden Care also handled the administrative aspects of the relationship efficiently, so that billing and reimbursement went smoothly. I would second the comment that they are focused on service and open to feedback. All in all, we had a great experience with this team! read more

The staff is professional and friendly. Great care providers. Top rated organization. I would recommend them to everyone in need of their service. read more

We have used GoldenCare three times in the past 2 years to provide short term additional care for my mom following 2 hospitalizations and a fall and have been very satisfied on all 3 occasions. The schedulers listen to your input and try to provide staff according to your specifications. There was an occasional hiccup, however, in not being able to cover every shift requested, however they gave adequate notice and I was able to rearrange my schedule to cover. They were very flexible about start and end dates and changing hourly needs. Their services are rather pricey, but management worked with us on rates, and resolved any billing discrepancies quickly and accurately. The aides they sent us ranged from good to excellent, were friendly and treated my mom respectfully and I felt confident that they would carry out their care instructions appropriately and that I could leave my mom in their care while I took a break. read more