Do not do business with this company. They are NOT THERE when you need them most... during the…read moreweekend after Hurricane Sandy, the only people reachable were the totally useless "answering service" folks who couldn't put a customer of over 10 years (me) in touch with anyone regarding an emergency gas delivery that had been promised for Saturday and then (when no one came on Saturday) Sunday (also no-shows). No way to get in touch with dispatcher or trucks? During an emergency? This is the 21st century people, and this experience with Burnwell (and their owners Suburban) is similar to what many others in Northern Westchester experienced.

Had Check Oil here for a no heat call, boiler plugged with soot. Tony was here quickly, and got my…read moreoil burner up and running. Fast forward two weeks my boiler was again full of soot. Tony was back within an hour of my call, and sure enough, defective part, it happens. Check Oil was here fast, and stood behind their work even when a part was defective, which was no fault of theirs, but they made it right. Fair prices for oil and propane too, plus good service? Not sure what more a customer could ask for!

If I could give zero stars I would. Overfilled tank in December and my house still stinks of oil…read more In addition I took the day off for a delivery today that never arrived. Do yourself a favor and go somewhere else. Update: Well recently (a year later) I got a call from the owner (David J Bell) who took issue with my Yelp review and called it "nonsense". The photos are proof that it isn't. The profane laced tirade was disturbing to say the least. My basement still smells of oil. I also have video of PID readings, in my house, exceeding safe levels of volatile organics as a result. In addition he threatened me with bodily injury (which I have recorded). These people are insane and I will be contacting the authorities.

I'm so glad I switched to Action Fuel. Excellent service and professionalism abound in this…read morecompany.

Overpriced install of indirect water heater …read more Came back twice to fix a leak then created a rub out condition Added extra expansion tank charged 580$ for 2 I paid 3500$ cash and then they hit me over the head Bad business // avoid them // terrible install Wish I could give ZERO stars Rob is rude and condescending..

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I don't have to worry about anything. Based on my needs, CES monitors my tank, checks for…read morecorrosion, services my system at a fair price and is always willing to explain contracts or bills (Ms. Jamie during my most recent call).when I don't understand something. They select the best plan for their customer's needs. One of the most endearing things is that they support several shelters by donating oil, promoting the Sullivan County SPCA on their trucks, helping feed the feral kitties in their area and also having them spayed or neutered. I'm sure there's a whole lot more that they do for our community that I'm not even aware of. They don't boast. They just do. No ego involved. How cool is that?

They fixed the situation right on time, and customer service manager called me back after they…read morefilled my oil tank, The only issue was they gave me different answers from different office but that was no big deal. Anthony did good job calling me back and it makes really different serving customers. I apreaciate for that and hope they will address theses issues on reviews. Thank you again

I recently had Burke Energy Service for my AC unit HAVC under the service contract…read more But found it a complete rip-off The technician spent maybe 40 minutes and put 2 lbs of freon gas, and changed a dual capacitor. They charged me $ 150 per pound of freon gas and 360 for a capacitor The maximum price for freon is 20- 30 per pound, and the maximum price for a dual capacitor is 30-49 bucks They just want to take your clothes out Will never recommend to anyone Basically, it is a scam

Hello, l am a new customer at Burke. The man who signed me up offered a wonderful package,…read moreincluding full service. I had no hot water yesterday. I called and spoke to Liz. She was so helpful and supportive. She said someone would be at my home between 10pm-3am. I explained if they weren't here when l needed to retire for the night, l would call her and we could reschedule. Around 11pm a worker appeared. Ryan was extremely thorough and explained what he found that seemed to have been causing the issue. He was friendly, and most helpful. I am so grateful l became a Burke customer last year. Thank you for everything. God bless you all.

If it was possible to give zero stars I would. Horrible company to deal with tried giving them…read moreanother chance in providing oil to my home and possibly go on a contract but driver would not deliver and made lame excuses so he doesn't have to deliver which I was able to prove was a lie cause I have cameras all over the property showing when driver arrived. Would never recommend using them for oil delivery ever. Use another oil company there's more professional ones like prestige oil. Also lady who answers the phone when you call about your concerns is rude and like to talk over you and the customer is never right even when they have proof of a lazy driver who never jumps out there truck.

I only needed the minimum, which is often tough to get without a service contract or long-term…read morecommitment. They were great. They took my CC# over the phone, came out and delivered the oil, and I'm completely satisfied. I don't work for them, I'm not connected to them in any way. I'm just a local resident who needed oil.

I've been a customer for 20 years on automatic delivery of oil. This is the second year, despite…read morebeing on automatic that I have run out of fuel and the house froze. Then ,they charged me for two service calls, even though it was their fault I had no oil. If I didn't have a home temperature alarm a pipe would would have burst.

I want to take this moment to thank the man in the plumbing isle that showed an interest in…read morecustomers purchasing correct parts with accurate information. Spoke like a man with exp. Not just some uninformed unskilled subordinate. Needed some replacement hoses for a bathroom sink and he was right on. Thanks

Don't order anything from this place for delivery and installation. They will happily take a…read morethousand dollars of your money and never show up. You will never be contacted. You will not be able to call them. They will simply disappear after wasting days of your time. Never again. Home Depot: I'm not filling out your form. I wasted fourteen hours yesterday waiting for this and another hour on the phone with your people and they could only offer me a refund and had no idea where my grill is. Keep your form, I'm ordering from Lowe's. UPDATE: The identical grill at the identical price just arrived at my house. From Lowe's. I got notifications and emails the day before, texts and calls from the driver the morning of delivery. It was delivered at the beginning of a 4-hour window instead of making me wait fourteen hours for nothing. I was able to track the delivery van directly in the app. They put the grill exactly where i asked and were incredibly pleasant. There are much better alternatives, nobody ever needs to suffer through Home Depot again