Do not do business with this company. They are NOT THERE when you need them most... during the…read moreweekend after Hurricane Sandy, the only people reachable were the totally useless "answering service" folks who couldn't put a customer of over 10 years (me) in touch with anyone regarding an emergency gas delivery that had been promised for Saturday and then (when no one came on Saturday) Sunday (also no-shows). No way to get in touch with dispatcher or trucks? During an emergency? This is the 21st century people, and this experience with Burnwell (and their owners Suburban) is similar to what many others in Northern Westchester experienced.

We have been using Check Oil for about a year and have had a very good experience. We call them…read morewhen we need oil and they come promptly. The previous reviews mention a nasty driver and a nasty "girl." I have only dealt with nice folks there. The woman who answers the phone at the office has always been nice and whenever I have dealt with a driver (a few times because I've run dry and had to have it bled) they were always nice and helpful. We had some technicians come out once to clean our furnace and they were also nice and informative. I've had a lot of bad experiences with other fuel oil businesses, but Check Oil has been a good so far (over a year).

Had Check Oil here for a no heat call, boiler plugged with soot. Tony was here quickly, and got my…read moreoil burner up and running. Fast forward two weeks my boiler was again full of soot. Tony was back within an hour of my call, and sure enough, defective part, it happens. Check Oil was here fast, and stood behind their work even when a part was defective, which was no fault of theirs, but they made it right. Fair prices for oil and propane too, plus good service? Not sure what more a customer could ask for!

Overpriced install of indirect water heater …read more Came back twice to fix a leak then created a rub out condition Added extra expansion tank charged 580$ for 2 I paid 3500$ cash and then they hit me over the head Bad business // avoid them // terrible install Wish I could give ZERO stars Rob is rude and condescending..

I'm so glad I switched to Action Fuel. Excellent service and professionalism abound in this…read morecompany.

Great customer service. I'm a new customer and had questions on my proposed payment plan. I had…read morethe pleasure of speaking with Julia who was very helpful and answered all my questions. Even provided a special offer to save me some money. Greatly appreciated and would recommend!

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

They fixed the situation right on time, and customer service manager called me back after they…read morefilled my oil tank, The only issue was they gave me different answers from different office but that was no big deal. Anthony did good job calling me back and it makes really different serving customers. I apreaciate for that and hope they will address theses issues on reviews. Thank you again

I have tolerated Burke's high prices for many years, not wanting to take on the tasks of moving to…read moreanother vendor. This year it finally becomes unbearable. My A/C unit was tuned up on Aug 3. Ten days later, it broke down. Called Burke and they wanted to charge me again for coming out to fix it. Fortunately, there are a lot of other vendors out there. Please do your homework before you sign up. It will be very much worthwhile.

A+ to AJ (Tech 41) AJ was very professional from start to…read morefinish. He did the job fast and efficiently. There was no mess and no fuss.

I've had a contract with Burke for six years now. We just had an issue that our central AC stopped…read moreworking and my house was 86 degrees. I'm 7 months pregnant and was so uncomfortable. Our technician, Brian, went above and beyond to help us. He was experienced, answered all our questions, and very professional. I highly recommend Brian! We are so thankful for their service.

I've been a customer for 20 years on automatic delivery of oil. This is the second year, despite…read morebeing on automatic that I have run out of fuel and the house froze. Then ,they charged me for two service calls, even though it was their fault I had no oil. If I didn't have a home temperature alarm a pipe would would have burst.

Great service and great prices. Always reliable and quick. Ever since they merged with Burke Energy…read morethe service has only gotten better and more reliable. The customer service staff is knowledgeable and very friendly.

Don't order anything from this place for delivery and installation. They will happily take a…read morethousand dollars of your money and never show up. You will never be contacted. You will not be able to call them. They will simply disappear after wasting days of your time. Never again. Home Depot: I'm not filling out your form. I wasted fourteen hours yesterday waiting for this and another hour on the phone with your people and they could only offer me a refund and had no idea where my grill is. Keep your form, I'm ordering from Lowe's. UPDATE: The identical grill at the identical price just arrived at my house. From Lowe's. I got notifications and emails the day before, texts and calls from the driver the morning of delivery. It was delivered at the beginning of a 4-hour window instead of making me wait fourteen hours for nothing. I was able to track the delivery van directly in the app. They put the grill exactly where i asked and were incredibly pleasant. There are much better alternatives, nobody ever needs to suffer through Home Depot again

As of tonight, 08/30/23, this particular Home Depot CUSTOMER SERVICE or LACK or having it exist…read moregets a beautiful 2 stars. For starters, and maybe not the fault of HD, but being opened one hour before closing, the parking lot was pitch black AS IF there had been an outtage - no SAFE visibility whatsoever. Now onto bigger an better things. We minimally waited a half hour for ONE employee at CUSTOMER SERVICE to complete a couples transaction. I shouted out " are you making eggs and toast over there" Even a single mother of two young children told her eldest to get them bottled cold water from the refrigerator case in fear of running into hypoglycemia. no air flow - no hydration. Horrible! Then Angelo worker sent him lock Hoping to very much improve this poor, first time, review. Pull thru H one dept tryin to do.