They fixed the situation right on time, and customer service manager called me back after they filled my oil tank, The only issue was they gave me different answers from different office but that was no big deal. Anthony did good job calling me back and it makes really different serving customers. I apreaciate for that and hope they will address theses issues on reviews. Thank you again read more

Nowhere on their website do they tell you what the price is for heating oil. I ordered a delivery and it was roughly TWICE what i normally pay for oil. I understand oil prices are increasing but i never would have had this oil delivered if i knew i would be paying $6.949 a gallon. If you go to a restaurant, the prices are on the menu. If you get an oil change they tell you what it will cost. You buy a dozen eggs you know how much you will be paying. It seems like they are intentionally trying to deceive you by not telling you what the cost of their product is. I called to see if they would do something for me and they offered a payment plan and a $.25 reduction per gallon. I also told them to come and pump it out and give me a refund which they would not do. Shame on you Burke for intentionally deceiving your customers. I will not be using them again. read more

I recently had Burke Energy Service for my AC unit HAVC under the service contract But found it a complete rip-off The technician spent maybe 40 minutes and put 2 lbs of freon gas, and changed a dual capacitor. They charged me $ 150 per pound of freon gas and 360 for a capacitor The maximum price for freon is 20- 30 per pound, and the maximum price for a dual capacitor is 30-49 bucks They just want to take your clothes out Will never recommend to anyone Basically, it is a scam read more

So disappointed with this company. They provided a $125 credit for signing up with them for oil delivery. Rented the house out after 4 months and the new renter continued with them as the oil provider. They wanted the $125 credit back even though we continued with them as the provider and wouldn't give the credit to the new renter even if I paid them back. read more

This company is the worst you can have, if you want bad service this is your go to place. Oil deliveries do not come for eight to ten days and the last delivery I had I called for a fill and when they came they put 18 gallons in my tank and left i had to call my neighbors company to fill it and now use them. Use anyone but these people. read more

Terrible, terrible, terrible! Stayed home from work for my annual cleaning and got a call the same morning saying that other service calls are taking priority over my appointment and nothing could be done. In addition, a follow up visit was never scheduled and now that I finally remember to call Burke to get a follow up visit from Sept 2025 in Feb 2026, they advised that they are not taking annual cleaning Appointments until April 2026. This is just terrible, terrible, terrible. I have requested a full refund and was basically laughed at. read more

stay very far away. Burke did an automatic delivery today and charged 5.17 per gallon and oil burner immediately stopped working. I've been calling and requesting call backs all day and haven't heard from anyone at Burke. I was on hold for 2:30 hours at one point Before giving up. Have 7 electric heaters going in house and basemen. read more

They get no stars!, but the only way to post is by checking one. My daughter just lost her husband in a fatal car accident while on the way work (3/16). She was scheduled for a 2025 cleaning (3/18) because Burke didn't manage their scheduling last year. They never showed up! I called for her and first they said they couldn't talk to me since I'm not on the account - yet the hospital, police, insurance all spoke to me. When I reminded her my daughter lost her husband and had a 3 and 6 yr old - she snapped back "I just lost my mother" REALLY?! I explained the difference between burying a parent vs a son. Then I spoke to another rep and he too repeated the same garbage and then said since she closed the account for 2026, all services are cancelled. Meanwhile they made an unscheduled deliver this year. I mentioned that was a 2025 contractural obligation that needed to be fulfilled since she paid for it and THEY scheduled in 2026. He just repeated the same garbage - people with no compassion! I reminded him that this is why they are losing so many customers. Any other company would have said, we will get someone out there immediately - not Burke! Despicable! Such a far cry from Sclafani - who I was with for over 25 years! read more

Through inertia, we stuck with Burke for 45 years, even though they let us run out of oil 4 times in 4 years. We told them we'd add one star for each subsequent year they didn't let us run out of oil, so currently we were at 3 stars when their annual checkup on our system revealed a dangerous leak in our heat exchanger, necessitating a replacement. We contacted several companies, and Burke was the highest price with the lowest capacity & efficiency replacement unit. And incidentally, we discovered (late August, 2025) they were charging us $4.48/gal for oil; we switched to Mitchell @ $3.29/gal. We'd been suckered for 45 years! Their service department is pretty good, though we had to call them a couple of years ago when they had to replace the oil tank and left it on our driveway blocking the garage. Avoid these people. read more

have used Burke for 25 years and decided to look at reviews when they failed to provide prompt service for a problem they caused when they installed a new water tank. on top of that, the leak which they say was caused by a hole in the old water tank is still happening, only now the puddle has gone from a small one to flooding the whole corner of the basement. I sure hope that they did not tell me to replace a water heater that was still good. Looking elsewhere now! read more

we signed up for repeated deliver. Being a loyal customer we made the mistake of thinking Burke would give us the lowest oil price of the day instead they came to refill our tank when rates were $1.14 per gallon, Burke charged us $1.50. we called 3 different oil service providers and all were well below $1.50 for month of July. Buyer Beware of Burke!!!! read more

DO NOT USE BURKE Energy in Hawthorne NY... we have heating and cooling contracts with them plus the generator... then when we have a problem with our AC they tell us they can't get here until SEPTEMBER! their service is just not good... How do you tell a customer of years, that you can't get to them in this hot weather for three weeks? ... this is not the first time we have had problems with them. What sense does it make to tell someone who has a contract - see you in September for your broken AC because we can't come now- there is a distinct possibility that we probably won't need the ac by then- I am so fed up with Burke Energy- do yourself a favor, and steer clear of them. read more

I would give 0 stars if possible. I realized last week that Burke has been charging us a price of over $4.3 per gallon of heating oil when all the other companies are charging $3.3-$3.5 I have contacted them twice already to close the account and to have the outstanding balance reimbursed. Both times they kept me on the phone for 20 minutes and in the end the 'supervisor' was not available. I was told that I cannot close the account without personally speaking with said supervisor the supervisor would call me back by the end of the day, but he/she hasn't. To me this is completely unprofessional and an unnecessary waste of time. I strongly recommend anyone considering Burke for their oil supply to think twice. read more

Today I had Burke complete my annual tuneup of my furnace. The Burke technician named AJ ( aka Tech #41) was well qualified, did not rush the work, and was overall neat and professional. He is truly worthy of a 5 star rating. However, you need to bring the price of your oil down to match the competition. read more

I should have read reviews on this company. I am so disappointed with their service. A service man came to my home to check on the air conditioning units. He was here less then ten minutes. Asked my nineteen year old daughter to order the filters on amazon and showed her how to replace them. I have been in this house for twenty-five years and never had I have been asked to do any of this. I have had other companies service our home. I have placed two calls and not one person has call me back. I need the filters installed and I also do not want to pay for them to come back and install them. They will not send a service person until it has been approved by a supervisor since i do not want to pay for an incomplete service. I am looking for another company to service our home. read more

Our bedroom temperature was in the 50 despite the thermostat settings. We called our oil supplier, Burke Energy the next morning. In a couple hours, two technicians Gary Smalley and AJ arrived. The quickly diagnosed the problem and replaced the zone valve. They were neat, polite and efficient, I highly recommend Burke Energy. read more

my contract is up at the end of the month. i called customer service twice put on hold and both times disconnected a total of 30 min.

Back in May 11th I scheduled three cleanings for my properties in the morning between 8-12 today June 15th, 2023. Two days ago on Tuesday I received a confirmation email for one of the properties. No one showed up at the first property this morning so by 10 I called the general number to see where my tech is. I was first told my appts were for the afternoon. I said no, and upon checking Burke said they were changed and I was called. That is a lie. I received no calls or texts or emails Both myself and a tenant missed work and meetings to be available for these annual cleanings. This company is very unprofessional and does not keep their appts. I am very disappointed with them. I cancelled all contracts today and am reviewing other companies. Robinson has better prices and looks good as we review options. Sad to be forced to leave Burke. I spent over a quarter million with them over the past 30 years. read more

Burke is at it again. I just recently went into contract to sell my house in January 2024. My oil agreement with them ended on December 31, 2023. They just sent me a bill for $399 for an early termination. what's wrong with them? I wish I could give no stars because this is the third time I've had problems with them. After speaking with a supervisor named Rohan, he would not waive the fee. I've been with Burke for 40 years and I get nothing but headaches from Burke. I'm going to let my attorney hanclle this. read more

The breakdown of my aging combined hot water heater/ boiler meant I was without hot water and needed a complete replacement of my entire unit ASAP. Finding a company to install an Energy Kinetics boiler in our area was not easy with Burke Energy being one of the few factory authorized dealers. They sent an estimator, Michael, to my home within 48 hours of my call who patiently answered all of my questions and returned the estimate within 24 hours. Erin and Kelly in the office were both extremely helpful as we booked the job and as Kelly arranged required permits. The boiler was delivered from NJ and the installation commenced within three business days. The team of Chris, Jay and James arrived in three trucks and even brought along an electric hot water heater that they connected to my washing machine connections to to make sure we had hot water from the first night of the three day install. What an outstanding professional team in every respect! - neat, clean, knowledgeable and responsible. Chris was constantly communicating with me throughout the three days this job took and finished on time. The install itself is a thing of beauty - their plumbing plan and connections left me more open floor space (cramped laundry room) than I had with a previous boiler that was somewhat smaller. Thank-you to everyone on the Burke Team for turning a cold water start on our new boiler journey into a very happy ending. Jud Ramaker 7/5/23 read more

Burke Energy - Water heater, boiler, newly created open floor space - Heating & Air Conditioning/HVAC Near Me - Hawthorne, New York

Brian, tech#63, came to our home this week for our annual boiler tuneup. He found the lining of our 28 year old combustion chamber (oil burner) to be disintegrating and the carbon monoxide reading dangerously high. He was able to cleanup and patch up the chamber so that we have hot water until we can get to an upgrade. The CO level is safe. His service was exceptionally efficient and courteous. We have used Burke heating and cooling in our homes since 1978 and they have always given excellent service. Brian's care and service kicked up another notch. Thank you, Brian. Lou in Pleasantville read more

I'm shocked to see Burke has any stars. They are ok with filling oil and their install and techs Jimmy and Donny are top notch. Unfortunately when it comes to the managers of the sales and install departments, Lynn and John, they leave A LOT to be desired if the install doesn't go accordingly. I had a new oil burner installed on March 22, 2021. Clearly it hadn't been measured or measured properly because when the techs finished installing, the door on the closet that houses the unit, didn't close. The motor stuck out too far. Ok so they need to order a shorter piece that attaches the motor. After a couple weeks of waiting for that, they finally get it In and installed. It's still too big because the door closes, unless the cover on the motor, then door doesn't close. After my m constant calling and trying to deal with the install manager John to get this resolved, he goes on vacation and leaves me hanging without notice and Lynn the sales manager takes over. Talk about attitude and the left hand not knowing what the right one is doing. Finally after more than 2 months since the initial install, they get in an entirely different motor, it is installed and the door closes. Now my argument with them is trying to get back a measly credit they promised me for all of my time and aggravation. After reading the reviews on credit, I can see it's going to take a lot more time and aggravation. But I'm here for it. Atrocious at best is how I can describe this company. read more

On October 4, as a Premium service customer, I wrote a Yelp review of Burke Energy charging me $435 for turning 5 screws to the left and to the right to bleed 5 valves (after he repaired the furnace). The technician did good work, but did not want to give me the bill. He said wait for the bill in the mail. I told him to please give the bill now. He told me that I wouldn't like the bill, because Burke was charging me $435 for bleeding the valves. I said you did not tell me there was any charge for that and I could have easily turned those 5 screws to the left and right by myself. He said, that his supervisor yelled at him after the valves were bled, "to charge me". Here is the thing. When I wrote that post, a little bot shows up below, saying she is Jenna a Burke business manager and she is so concerned. It is fake. Burke never actually calls you. I have called many times. I have filled out the contact form on their website. BURKE DOES NOT RESPOND. Burke will send you emails that they are so concerned, promising to call but they do not. After more than a month, guess what? NO RESPONSE. read more

My review is based off of my interactions in westchester NY with Chris Langanke and Sandra Marable. We just moved into our home and had a baby shortly after, so with all that we had to do and get done, Chris and Sandra made this easy to understand (we are first time home owners) and he was very helpful. Chris and Sandra went above and beyond and we're quick to answer all (many) of my questions. Id recommend Burke over their competitors simply due to their awesome team (prices are good too). read more

There when you need them! Responsive emergency service. Called at 6 AM on a Sunday morning and had some here in two hours. Impressive.

I scheduled an ac service and was told it would be between 8-12. I was also told that I could request the first appointment of the day which I did because I had my grandson's graduation from grade school around 9am - figured I would be a little late but I would still make it in time to see him. At 8:30 I called the company for the eta and was told that the tech would be at my house in 30 to 60 mins. I said the appointment was supposed to be the first appointment of the day - they said it is - so the tech starts at 10 but I need to be sitting at my house between 8 -12.......can we say furious!!!! read more

Merry Christmas This a PSA First of all I am a widow my husband manage all household appliances and I've been learning to navigate through life and owning a home myself. I do have a lot of help and advice from friends and family. But many problems pertaining to a house is new rosds to me . This summer I had Burke Energy maintenance my AC unit I asked the technician if he checked my gas furnace he responded yes and he wanted to change filter which I informed him I do every 3 months and it's recent . He told me all good. Which it probably was. Thursday Dec 21 I came home and noticed my house was very cold I checked my thermostat called a few friends to trouble shoot . Checked air flow from vents which was only blowing cold air. The furnace was making bumping noises. Again new to me.What do I do????? Call the company that maintenance this summer Burke Energy . I am not blaming them that they did something wrong I realize things break but they are a reputable HVAC company ( so I thought). They told me a tech will be there from 7p-10p no tech came next a tech will come from 10p-3a. At that point I said can they come in am. Dec 22 a tech came at around 9am look at gas furnace said "oh Boy " 3 times and got up to leave I ask what that meant he said I do oil not gas he left. I call Burke Energy . They said another tech will come from 10a-5p . As I call all day no tech arrive I told them please if you can't do the job let know so I can another company 5:30 another tech came as he walked through the door he said " I don't know why they sent me here I don't service gas furnaces only oil furnaces ". I ask the office why do keeping sending the wrong tech . They said they don't know why the techs keep telling me they do not know how to do the job . My response is THEY ARE NOT TRAINED ON GAS FURNACES. That would be dangerous. 2am another tech came gas furnace trained who informs he is not the only tech who works on gas furnace they have day gas techs . He cleaned my flamed sensor in 10 minutes and now I have heat. Needless to say live and learn I will never use Burke Energy again and now I wonder about the maintenance they did in the summer. As I said this just a PSA I will talking to corporate on Tuesday Happy Holidays to all read more

Brian (technician 63) was incredibly helpful and kind. He was very respectful of our house, and explained everything clearly which made it easy to understand (even for me who doesn't understand any of this stuff!). He was fast and clean with his work, and I would highly recommend you request him if he's available to help with your problems. Thank you, Brian! We greatly appreciate your help (Brian and Burke were also quick to respond as we called them the night before and Brian got here in the morning to help us). read more

DO NOT DEAL WITH BURKE! Fast forward and Burke is still a bad actor. Blower motor failed in a brand new air handler they installed and filed paperwork for a 10 yr warranty. Took them almost 3 weeks from diagnosis to completing the repair, so we were down 1 zone of A/C during the hottest part of the summer. No apologies, no temporary repair. Repairs are done and I get a bill for over $2k, and I had to fight with them about the warranty coverage. Then I get a call from their propane service, and they won't deliver propane to me because the filler was covered in dirt from erosion, and Burke does not clear them out. I had to find a solution on my own. Never mind that the cover was somehow misshapen and not closing properly. I close my accounts which had almost a $900 credit balance. I call today to see when they were sending me my credit, only to find out they decided to keep $500 of it for "labor charges" related to the warranty repair of the a/c blower. They take every opportunity to squeeze extra money from you and are a nightmare to deal with. I don't know if I will ever see my $500. Terrible, terrible management and policies - STAY AWAY! read more

Not surprised that their reviews and ratings are so low. After they swallowed up Sclafani who I never had a problem with my service went downhill. I asked them to call me before delivering oil and they totally ignored my request delivering oil twice at inflated prices much higher than other local companies. Although they eventually reduced the price after my complaints I still canceled my service and got oil elsewhere at a much cheaper rate. read more

Burke Heat Co. installed a new boiler in my home the other day. My sales rep and the installers were extremely professional, kind and informative. My boiler is top shelf, my family is warm and happy! The installers were very skilled, clean, courteous and kind. I received a great efficient product and I highly recommend this company. read more

How this place gets 1.5/ 2 stars is beyond me ! I've had Burke service since we've had the house (12.5yrs) and NEVER had any problems mechanics are polite, prompt, and professional. Great customer service all around. read more

I am a Burke customer for over fifty years. The service is good but their prices much higher than the market price. Most companies in the area are at about $4/gallon. I was just billed the cap of $5.91.9/gallon. They claim that their service justifies the higher price. I called to complain that $2/gallon higher was unfair. read more

If I can give zero I would. We renewed our contract and the rep said we would have the same oil price as we had on our old contract. Surprise!!! They doubled my oil price and now I can't get anyone to help me resolve this issue. They keep lying to me that someone will call me back from pricing dept., and I'm still waiting. I understand oil prices have gone up, but that should have been told to us or at least the rate, so we would have had the chance to shop around. read more

I would give Burke zero stars if possible. We dropped them years ago for extremely high oil prices and terrible customer service. Unfortunately they purchased our current oil company, Sclafani, and we got roped in again. Shame on me for not acting immediately to find another oil company. We need to replace our oil tank and Burke gave us an estimate that was double what other companies charge. Double! In addition the fellow that came by to provide the estimate was clownishly rude. Burke Energy in the worst local company I have ever dealt with by a wide margin. Over market prices for oil, service contract, and any extra work needed. read more

Horrible service. Horrible customer service. You make a recorded deal, payment plan and they cancel, make changes. Oil prices are always extremely high, even when prices drop. read more

Still Burke cannot explain why they're charging me more than $1 more per gallon than other oil companies are charging. I can't get a straight answer about this. More than disappointed. read more

I left my details as requested and got a call from Rohan(sp?), who was very helpful and corrected the billing error. It shouldn't have taken this long or required so many phone calls, but they did follow up to make it right. read more

I cannot recommend Burke. The service is overall mediocre - the billing is confusing and the website does not provide a clear view of debits and credits - to get the info, be prepared to call and wait from 5-10 mins to get a representative. The deal breaker, however, are the prices: they are absolutely of our sync with the market - Burke charges around 20% above market. As of today, March 16, 2019, Burke is charging more than $4.00 per gallon while the average, as per the The New York State Energy Research and Development Authority is around $3.40*. I have a contract with them that will expire by the summer and I do not plan to renew. *https://www.nyserda.ny.gov/Researchers-and-Policymakers/Energy-Prices/Home-Heating-Oil/Average-Home-Heating-Oil-Prices) read more

It's extortionate oil prices . Two years have passes since the new contract, but the price of oil was rose to 4 dollars / gallon and the annual contract fee for the third year was rose to 450 dollars. ( The contract fee for the first year was around 280 dollars.) Although they promised issuing credits at the contract of the third year, it has not been issued yet. It seems as though it was a fraud. Oil price as of January 2nd read more

Burke Energy - Heating & Air Conditioning/HVAC Near Me - Hawthorne, New York