We had Mike and his team install our new HVAC system a couple years ago. On Saturday, right before a heatwave, our A/C stopped blowing cold air. I contacted a couple HVAC companies to come out, and a different company came out to service the unit. They said the compressor went bad, and I could replace it next week for $1600, or replace the whole unit tomorrow for $3200. I emailed Keep It Cool on Sunday morning to help us, since they knew the unit and had the warranty information. Mike called us right back and I explained the symptoms and and said it was probably just the capacitor and he could fix it first thing Monday since he was on a trip currently.
Then he texted an hour later, saying he could stop by on his way home from his trip in 30 minutes. Mike and his son were at our house same night, 8:30 PM Sunday night, working by flashlight, and swapped out the capacitor just like he had said it was. Not a $3200 new unit, not a $1600 new compressor, just a $10 part the other company missed/ignored. My wife and newborn had cool air again thanks to Mike caring enough to help! read more