I have been a customer of Putnam Propane for many years and, until now, was happy with them. We have three accounts on the property. I am meticulous about paying my bills on time. We got a fill for the pool in early July and I called for a second delivery. They told me that they would not fill the tank until the previous bill was paid, which I thought it had been. (including the tank rental charge that was just billed three days ago and I have not even seen that bill as yet) While they were on the phone, I checked my bank bill pay and saw that it had not been paid. While they were on the phone, I paid it in full through my bill pay. They will not fill the tank until the check comes from the bank and is cleared by them. I could understand if I was a new customer, but to treat a long term, good customer this way is unconscionable. I can do without the fill, but am switching companies as a result of this. They will be losing three accounts. read more
