The team is fantastic! They are very knowledgeable and most importantly very good listeners. After hearing my needs Carmalina quickly had me set up and running. And the techs gave me the peace of mind that everything will continue to run smoothly and that any problems that may come up they are more than equipped to get it back on track. read more

This is the worst company. They ran my truck off the road, and wont accept their responsibility. I would be very careful if you see them on the road. read more

This by far one of the worst companies I have ever dealt with. We have two of their very large tanks on our property which we have been asking for them to remove since January. We don't use propane and having these tanks on our property is dangerous. Whenever we called to follow up (because they never called us to let us know they would miss our pick-up appointments) they said that its just seasonal and all the trucks were out, covid, blah blah blah. I have been calling them through almost three seasons now. They have repeatedly given us some bullsh*t reasons why they keep delaying. I have now submitted a claim to better business bureau and OSHA. In speaking to others about them it seems this is not uncommon- their customer service is awful. Everyone in my area uses other companies. They are lame and rude. read more

Don't even bother! We had them come to replace a propane tank outside a home we just bought. Afterwards when they went to light the pilot light for the water heater, they said it wouldn't light and that we had to replace the whole water heater. We had someone else come to give us another opinion and sure enough, the water heater was not only FINE but the pilot light lit right up. We called Suburban back and demanded they come take their propane tank out. Today, another more reputable company came and guess what? Suburban never capped the line so now we have to hire a PLUMBER to come and drain the line! Don't even waste your time with this absolutely ridiculous company! They are the biggest scammers out there! I'm following up with the BBB and whomever else I can report them to. Stay away!!! read more

this company has been nothing but professional, reliable & true to their word since i began to work with them...from an in ground tank delivery to service & supply! their staff has been lovely/caring & responsive whenever i called as well!! read more

Customer service is terrible! I have called 4 times in 4 months and was on hold over 10 min before hanging up. I was trying to find out why our bills were so high, how can I reduce them, etc. Today I get a call from their accounting dept = they want their $. I told them I'm not paying until I get some customer service. The woman transferred me to the local office where I was on hold 7 minutes before being disconnected! So I called back the accounting dept and told Rose of my propane predicament. She was sweet but had thorns when I told her I wasn't happy with talking in circles! She sent me a disconnect notice today. So I did my research and called Taylor Propane, also today. The Suburban Propane tank came with the house we bought in 2013 so we just went with it...just now I see all the lousy reviews. Bye bye Suburban...its been a gas. read more

This is the worst company ever!! They shut off our propane with no warning whatsoever!!! We have a child in our house with medical needs and they still refused turning the tank back on unless we paid them 300 dollars!!! Do yourself a favor and don't ever use them. Customer service is awful also,no help or understanding of our situation at all.I only left the one star because I had to read more

I was a customer for 5 years and was paying through the nose. The per gallon price was always high, there was also a surcharge for low usage and a tank rental fee. All together I was paying about $160 per year for less than 10 gallons of propane. This is not the company for a small household. To add insult to injury they tried to charge me a years rental fee for the tank even though I cancelled within 3 weeks of receiving their invoice. Rip off artists - stay away- far away!! read more

I cancelled all service with Suburban Propane and moved my business elsewhere. I was with them for 20 years and thought I was getting good service. Of course each year they'd try to sneak in an extra out of season delivery. And then the faulty technical service which one even caused a fire in my house. But I finally gave up when I found out that they were charging $2.00 a gallon more than competitors. They tried to tell me they were more expensive because: "Well, we HAVE to follow regulations" as if the competitors didn't. They also lied telling me that their prices were in line with the competition, but now I'm paying half the price with one of those competitors. And I was charged less then $500 for an installation Suburban was going to charge $2,500 for. I know they lied to me, and I'd even call them crooks. There are much better options out there. Shop around. read more

Total ripoff. Slapped a lock on my tank, said I needed service, never looked at my oven, wanted to charge crazy fees to take off the lock even though I never authorized it. Stay away. read more

Looking for a new company. Currently paying $5.00 per gallon of propane, I find it insanely high. Was charged $200 for an emergency fill up which I did not even need, because they had come 2 days before and filled my tank without letting me know they had come. I want to finish paying them off and move on. Anyone have any suggestion on a good company for Brewster? read more

I'm not one to take the time to write a review on a company, but this one is honestly terrible. It's one of the most poorly run businesses I've ever dealt with. Everyone from the receptionists to the delivery people are rude and unprofessional. Save yourself the problems and go elsewhere. read more