Awful service! Before the hair dresser started I asked her specifically not to make a straight line on the back of my head. When she finished she didn't offer a mirror for me to see what the haircut looked like in the back so I asked for a mirror and saw exactly what I really didnt want to see - a straight line. I asked to her to correct it but she told me that it would not look good. Basically the hair dresser did what she wanted to do or what she knew only how to do regardless of my input as a customer. Probably all men walk out with the same haircut out of that salon. Be aware! read more

Extremely slow service! Was told the wait would be an hour and ended up waiting over 1.5 hours. The place was not even busy, they just had everyone go on their breaks at the same time. Very disorganized. Will not be returning. read more

My usual go-to barber shop was closed that day (on Monday), but instead of waiting till tomorrow to go, I decided to go to SuperCuts. Usually, they do a good job. However, this guy who was cutting my hair asked me in the beginning how I wanted it cut, and I told him I wanted to keep the top as long as it was, and just focus on the sides and back. 5 minutes into the haircut, this guy freakin' starts hackin' at the top of my head. He kept it longer than the sides and back, but I told him I wanted to keep the length at the top. I didn't pipe up asking him why he was doing what I told him not to do, since damage was already being done. In hindsight, this is why I prefer a barber to a hair stylist. Hair stylists will listen to what you won't, but then say "but you'll look so much better with this and that look." You tell a barber that, then he's like, "Ok. I can work with that. No problem." All in all, if I had a time machine, I would've waited until Tuesday to go to my regular barber shop instead of going to SuperCuts on Monday. At least at my barber shop I can get a haircut and watch some sports at the same time. read more

Rude and a rip off. Went in there asking for literally a 3 minute trim and they tried to charge me full boat- would avoid if at all possible

My boyfriend and I went to the Corte Madera Super Cuts last week and will never ever go back!! My boyfriend gave the so called stylist specific instructions on which level of razors to use on the top sides and back. I don't think she knew English because she gave him a total buzz cut. I was sitting right next to him when he gave her the instructions. Also they rasied their prices to $22. I asked the stylist to cut only an inch on mine and she hatched off 2 inches easy. What a nightmare. read more

They never entertain anyone after 6.30PM even though the business is open till 8pm. They always lie and are extremely rude! This place is a joke in the haircut business. read more

THIS SUPERCUTS HAS THE WORST CUSTOMER SERVICE!!! I was a walk-in and was quoted a 15 - 20 minute wait. I walked outside for 10 minutes and then came back in. 3 more people came in after I had returned and they were all served before me, even though I was before them on the list!!!! After the 2nd person who walked in after me was served, they said I would be next. Sure enough, they let someone else in front of me again. I was waiting there for 45 minutes before finally walking out. read more

I discovered Supercuts in Corte Madera by accident when my regular hair stylist moved away. I picked them because they use demi-permanent (natural-looking) color, and kept going back because Kim gives such good cuts. I always thought you had to take your chances on a stylist, but you can make an appointment by calling up to an hour in advance. At this location, you can always go get a coffee if you have to wait. read more

Idk how you do a buzz wrong but they managed to give me the patchiest haircut I have ever received. Different lengths in random spots when I just wanted the same length all over, no layering or anything. I came here years ago when I lived in the community, and now that I'm back I will never be returning to this business. I'm trying my best to be polite, but I have never had a barber mess up a buzz to the point of having to go to another barber. read more

I had to keep repeating what kind of haircut I wanted to the hairdresser. She kept saying it wouldn't go with my look. and when I insisted in my way she looked at me like it was such a bad idea. It's my hair I can get it cut the way I want. My husband had the same lady cut his hair and she was talking to him more and asking alot of questions.. like where you live? where you work? and when she was done my husband said she missed spots in the back of his head where parts were still long. She should stop talking so much and pay attention and give the customer what they ask for the first time! read more

the only problem they have its reservation, they cant be on time never ever but Kim its very good and i like the way he does

My husband who has been going there for the last 10 years just had a really bad experience. He called ahead and got an appt for 1pm, he showed up promptly at 1, but they were behind. No problem, these things happen, he waited patiently. But then one of the hair stylists let someone who had a 1:15 appt go before him. He asked if they had forgotten him, since he had a 1pm appt. The hair stylist looked at the computer and didn't say anything, so he asked if he was still on the list. She looked at him and asked him if he could wait for one of the other hair stylists to finish. He asked her why since he was first in line, and she said "I'd prefer to cut his hair instead", referring to the 1:15 client. He asked if the 1:15 client had specifically requested her and had her reserved, or had he done something to offend her, the hair stylist just giggled and wouldn't answer. My husband asked to speak to the manager, and when he tried to explain the situation (at this point he was obviously angry) she jumped in and tried to shut my husband up so he couldn't talk to the manager, waving her hand in his face several times. The manager tried to do his best to resolve the situation, but the damage had been done, and my husband won't be going to this supercuts again. A real shame, one bad employee can ruin an entire business. He's decided to go back to getting haircuts in the eastbay closer to home. read more

Yes, I understand it's Supercuts and you shouldn't expect the same experience as you would at a top-notch salon. But that being said, this particular Supercuts is actually so terrible that I was compelled to write about it. My hair was cut by a gal named Mein. The spelling should be M-E-A-N. This gal gives new meaning to the words "rude" and "indifferent." She doused my hair with water to the point it was dripping wet. Then spent -- no kidding here -- four minutes cutting it. Then said "You finished." I said, "Are you going to dry my hair?" "No, you pay extra for that. That's 'styling.' You want styling?" I explained that I didn't need styling. I just wanted to leave without looking as if I'd just stepped out of the shower. She wouldn't do it. I asked if I could use her hairdryer for one minute and just get it damp instead of soaking. "No. That styling." The thing is that I have baby hair. That's why I go to Supercuts. I wouldn't even mind that she spent a total of four minutes cutting my hair. But they've always dried it. I'm not asking for a blow-dry with styling gel and the full brush and fluff. Just get it so I can continue my day with semi-dry hair. This Mein gal is really awful. She clearly hates her job. As does the guy at the front of the store on the right-hand side. Don't know his name. There's other sweet people working there, but I will not return. I get that working at Supercuts may not be your dream job, but seriously, folks, get a different gig if you hate your clientelle so much. read more

I only wrote my last review because my stylist wanted me to and I wanted to support her (not Supercuts). After years of abuse, and with my encouragement, my stylist finally gave her mean, incompetent, hypocritical and care not employer the boot. I also moved on from the corporate store and am still with the same stylist, who works nearby. The cost of the cut is the same, however now my money goes to the stylist and not the corporate bottom line. As it is said, keep the jobs and money local. Sometimes we meet the nicest people in the wrong places. Supercuts management has a history of abusing their employees in a variety of ways, treating them like expendables. They prey on the fact that many of their employees are immigrants, not financially well off, in near-desperate need for a job. I only gave the review two stars now as there are some good and nice stylists there and they need the work = money. The location is good and the cost reasonable. Supercuts is a (self-)righteous example of how NOT to run a corporation. Goodbye and a good riddance. Truly NOT missed! read more

If you have any sense at all...stay away from this place. Not a single person knows what they are doing. I went in asked for a cut/trim. I have longer hair and it took me awhile to grow it. I take a lot of pride in my hair. The asian lady who doesn't speak very much English took her clippers and went all the way up the side of my head . Trying to stay calm and wanting this mess fixed it just got worse and worse. When I tried to tell her how to fix she proceeded to tell me to just use gel????? I just moved to Marin and had a good experience at a supercuts back home before, figured I go here while I look for a stylist....biggest mistake I've made. This is by far the worst place I have EVER been to, to gey my haircut. Everybody that works there is incredibly rude. While people are trying to pay, they are talking and laughing between each other. On top of this horrible experience, I've tried to contact a corporate officer and the employees tell me there is no number? I sent an email thru the website...no response? Horrible employees, horrible cut, horrible upper management! Now I'm self conscience of the way I look. It gives me anxiety. STAY AWAY FROM THIS PLACE! If I could give this place 0 stars, I most definitely would! read more

Rude doesn't begin to describe. They don't even try to communicate. I stood in front of the register waiting to ask the "stylist" a question. She clearly knew I was there, but didn't bother to look up for a couple of minutes. I actually found it amusing - that this is a service industry - clearly they are in the wrong business. I waited for 45 minutes for the person I usually get to cut my hair. When I asked how much longer - as I was going to run a quick errand - my question was barely answered wtih a grunt. Then I explained more carefully - as if asking permission to leave for 10 minutes. She nodded me off and when I returned someone else was in the chair I had been waiting for. I thought - ok, I can handle that. 15 minutes passes and when the rotation was out, I stood up to take my rightful next turn. I was dismissed and they said someone else had called in for an appointment. Finally, after a couple years of getting ok haircuts with zero communication skills, I finally say - it isn't worth it dealing with this rude bunch of hair dressers, that can barely speak English - and don't even try to put on any air of good service. Ixnay on the service here! Difficult to get the cut you want if they don't put effort into communicating. Rudeness makes it all an unpleasant experience. read more