Really surprised & pleased with service & cut at this salon. Highly recommend. Already referred friends. Nadia did great job!

After asking for "1 finger, finger length" haircut, I got an obviously lopsided haircut. Check more closely, one side was about 3/4 to 1 inch longer. Fortunately my wife was able to fix it read more

Price is good and I received professional attention from everyone. Best long hair trim!

I've been going here for 12 years now, I think, and they always do a good job. Today Marie cut my hair, and as usual, she did a fabulous job. She's a real artist. I'm the type of woman that doesn't want to sit in a chair for hours and hours. I want to get in and out and get on with life. Thank you Great Clips! read more

I've seen this location in passing and there's usually a lot of people in there getting haircuts. I decided to give it a try and showed up 10 mins after opening. Apparently you can book online to reserve yourself a spot and then they will text you 15 mins before your time is ready. I arrived 10 mins after opening without knowing you can book online and there were 4 people ahead of me and they said an estimated wait time of 1 hour! However, luckily none of them showed up so I was seated within 10 mins of waiting. I had Marie who was wonderful. I showed her a photo and she was able to give me a haircut pretty close within 10 mins. She was super polite and very clean with her tools and the area around. Overall, solid haircut for $25. I'm always a bit wary because asian hair can be hard to cut and show if it's uneven but Marie did a wonderful job. Worth the price! read more

Very nice folks. Three of us showed up for haircuts and we each got a hairdresser so we're done quickly. Two kids cuts were handled professionally and they came out great. I just got a simple trim and it was at a great price and professionally done. So don't look at the negative ratings. If you need a quick simple cut or trim, this is a great place. Folks are really nice and great at what they do. read more

Fast and friendly. Great haircut as well. Will definitely go back. They were busy but I had scheduled appointment online so no wait

Worst haircut I have ever had. I asked for a 4 clipper on the sides and scissor cut on top and wanted it to be blended. Well the sides are buzzed way shorter than a #4 and now I have a bowl of long hair on top. I work in corporate sales and I look like i cut my hair myself during Covid! Will not be back EVER! read more

I always get a haircut at Great Clips and every time I go there the staff is very friendly and professional. They always give me the haircut style that I ask for and they always make sure that I'm happy with the haircut before I leave. What really stands out at this Great Clips Salon is their mix of music that they have playing. They play songs from all over the world and it feels very welcoming. Another thing that stands out is the overall cleanliness of the store. I notice that the stylists always take enough time to clean the chair and the equipment before taking the next customer. I highly recommend getting your hair cut at this salon. read more

Haida cut my hair and did a great job. The wait was minimal, a few minutes. She's very pleasant and has the added responsibility of running the shop. read more

Stopped by here for my boyfriend! Great experience! I didnt catch her name, but she was very kind and joyful to be with, Bf wanted a mullet and thats what he got! Thank you! read more

Great Clips - Hair Salons Near Me - San Rafael, California

Waiting at the door ten minutes before with one other person. 2 people cut in front of us to enter, another was seated already and a fourth some how had an appointment before they even opened? My wait was over 40 minutes arriving 10 minutes before they opened! This does not promote repeat business; I keep giving this location another chance but sorry, three strikes your out. It is clear nobody cares about the customer here. All that was needed was a tiny bit of customer service read more

My son has been going there since elementary school..he is now in college. Always the same haircut...4 on the sides, 6 on top. He went in today and asked for a little shorter and they did a 1 on the sides and 6 on top without showing him how different this would look! Then they wanted him to pay for it! After getting his money back after I called the district manager they tried to tell him the bald spot is a birth mark and that to refuse him service in the future. (Like we will come back). Do not give these people your time or money! read more

Angie clipped my ear and told me that there was a scab there and it started bleeding and tried to say it was my fault and I showed her a picture of the hair I wanted and didn't cut it the way I showed her. She was also rude to another customer while cutting my hair read more

thank you very much, Marie, for your great energy and a phenomenal haircut for my husband, Evan. we're very grateful for your expertise and expert eye. also, thank you Eurina, the person, who answered my phone call and was very patient with all my questions. curly hair can be challenging to cut, so we are very grateful for your best-in-class service! definitely will request Marie for all future cuts! read more

I went to get a haircut and my info was in the system. However my identity was mistaken and I wound up getting someone else's haircut! It was a crew cut, I never had one in my entire life! I showed my stylist, Marie, a few photos of the look I wanted and she assured me she knew what I wanted and referred to the notes in my profile... but it was NOT my profile Marie was friendly and the location at Northgate was clean, but seriously my hair is finally ready for a cut in April (since the "crew cut" done was back in December)! I am very hesitant to go back because of this error. I would strongly suggest you double or triple check your profile with your stylist and do not close your eyes for a moment. read more

Very disappointing haircut. Avoid this place at all costs. The staff is extremely rude and unprofessional. Do not ever get your haircut here. Edit 8/30/19: The business manager is obviously a liar who will stop at nothing to protect the questionable reputation of his business. I went to this establishment a couple months ago. Look at the responses he has to all of the bad reviews, he just blames the customers for all the issues with his business. Just look at how rude and unprofessional his response is to this review, that just shows how the business operates. I feel very sorry for him, honestly it's very sad to see, hopefully one day he can get the help he needs. I changed my profile picture so I wouldn't receive anymore bullying about my appearance from the business manager. read more

My son and I had our first visit last week and were more than satisfied with his haircut. He has curly hair and have tried a few places, but we don't like the results . The other places cut it too short or don't seem to know how to cut curly hair. My son was so happy when we left! He is ten and has never expressed such happiness over a haircut. The lady who cut his hair was sweet and understaing of everything we had asked for. We have finally found our new place for our cuts. They greeted us as we walked in and from start to end, they were .or than professional and friendly! Thank you for making us feel welcomed and please add a frequent haircut program , Great Clips will see us every 6 weeks! read more

I was in and my stylist was Marta. She was polite, precise and my cut was EXACTLY what I asked for. She was so professional and friendly, I felt pampered. These guys rating the ENTIRE staff as being rude is a LIE. JORDAN states he gets his haircut monthly at a barbershop and yet he visits Great Clips once and rates the entire visit with a low rating. Great Clips is a wonderful place and I've had my haircut by most of the stylists there and they are friendly and professional ! read more

Mediocre. Haircuts are average, and the staff is trashy. While there with my 3 year old son, we witnessed a muted but profane 20 minute argument between two employees. On our next visit, one of the employees bridge and tunnel friends stopped by to hang out with her during her break. They both came back stoned and reeking of weed. I don't begrudge anyone their vice, but when the tools of your trade are a sharp pair of scissors perhaps you can wait till after work to get high? There are two Asian gentlemen here who deliver quality haircuts. Everyone else is to be avoided. read more

I've had several haircuts at this Great Clips and Hadia has done a great job each time. Pretty inexpensive as well if you manage to find a coupon. read more

Depending on what stylist you get, this place is either excellent for the price or so abysmal you'll be tempted to walk (quickly) away without paying. Whatever you do, don't let Amy (the older lady) cut your hair. She doesn't know what she's doing. The cut I picked out was symmetrical with lots of layers. At first she just took some length off, leaving the hair blunt cut and much too thick; when I asked for more layers she took a massive chunk out of the left side and then asked if I wanted it any shorter. I was afraid to let her destroy it any further so I left that day with ridiculously uneven looking hair; she made a SHELF... not LAYERS. This was not a one time thing, either, as a friend of mine had the same experience; she cut one side of his hair shorter than the other. Megan, on the other hand, is much more skilled. She gave me the 'do I wanted with no fuss- which is as it should be; the haircut I like is very simple after all. They don't do reservations, only walk-ins. The wait isn't usually too bad, though. read more

Fast and efficient. If there is a wait it pays to wait in the store. They will take you ahead of someone else who is stepped out. So, my 45 min wait was just 20 seconds because everyone ahead of me had stepped out. Cool. Haircut was good. I look just like George Clooney now. Best part was that my wife got groceries next door while I was getting the buzz. read more

Great Clips - Hair Salons Near Me - San Rafael, California

I wouldn't even give it a one star!! I cannot believe how quickly they butchered my hair!! I just knew that Carmen didn't know what she was doing...should of gotten up when she had that blank look on her face!! Horrible place and still charged me full price!! I have learned my lesson and will go to a real salon next time!! read more

Don't come here. I wasn't satisfied with my haircut on the sides and i asked if I could have it a 1 and faded and she told me no and that it's been 15 mins already. I decided against arguing with her. Clearly they don't care about their customers. read more

Checked in online, said 0 minute wait, got in the car and headed there to have son's haircut. Took roughly 15 mins to drive from novato to San Rafael to the shop. When we got there, the lady was horribly rude. Said she marked him absent because he wasn't there within 15 minutes of checking in. She said that now we have to wait 45 minutes if we want a haircut because she would only move him to the bottom of the line. Apparently when you check in online, and the wait time is 0 mins, you have to be able to teleport to have an appointment. Ridiculous. Had she been nice and understanding, that would of been on thing but she was very rude. Not going back there. Lost a customer. read more

Worst haircut ever. Took my step daughter and the lady spent maybe 7 minutes top chopping, not cutting, chopping off her hair. Not straight at all, not even close. I told her after it grows out a little more I will straighten it out for her. Total waste of $17 plus tip. read more

Unbelievable I came here today about 2 hours before closing and had asked for a simple straight hair cut. I do not know the mans name but I know he was Asian. Anyways, so I get there and already he rarely talked. He had a weird vibe but I didn't mind. I asked to use his brush to brush my hair and he checked me if I had lice for a while. It was very weird but I understood. While cutting my hair he still barely would speak and he would just sort of push my head a certain way instead of saying turn. My hair cut was done and paid for later to find out he cut it slanted! I don't recommend to people with longer hair I believe it is not his good spot just wanted to let others know. And maybe for him to take into consideration. read more

Great Clips - My hair cut( worst in person) - Hair Salons Near Me - San Rafael, California

What a pleasant surprise. Signed in via the app and waited 10 minutes. Enough to go get a quick coffee! Thai cut my hair - it was an easy cut - 15 minutes $20 + tip later - I was out of there. Nothing fancy but just didn't feel like spending $100 on a fancy salon and making small talk. Will definitely be back. read more

Bad, uneven haircut from an nervous lady at her first day at the shop. Her tools were not sharp, so she tugged at may hair because her tools and skills were sub-par. The manager asked another stylist there to even up my cut at the end. I was sweating bullets... I am mindful this is not a high end shop and they have a lot of turnover. A redeeming factor is the manager made things better when I spoke with her at the end. I need a drink! read more

Attention moms and dads of Marin, no longer do we have to pay $25+ for a great kids haircut! Great Clips opened for business on October 31, 2011, and is having a $7.99 haircut special during November. I happened to see this sign at the exact moment my 3 year old, who had been enjoying monthly $25+ tip cuts, needed a haircut. I am so happy I learned of this gem! I took my son there this morning, and have to admit I am the type of mom who is a little cautious of who cuts by boy's hair, but Marci quickly demonstrated that she was a real pro. Before I could blink an eye Marci had trimmers out, Thomas the Train on DVD, and a comfy booster seat on the chair. With my son at ease, Marci took just enough time to make sure the cut was flawless, just like at those places I had paid so much more for the same haircut! I love my son's haircut, and we will definitely be going back! read more

Great haircuts and amazing staff! The service was outstanding and I had a great time there!! I love the music that they play it's full of culture and joy! read more

After a couple of years of trying to make this place work because it is just so convenient, my family and I are done coming to this place. The work here is very inconsistent, even with the same stylist and relatively simple cuts from visit to visit. Also, they REALLY do not seem to like cutting small children's hair. Prices are up about 30% or more in a couple of years. Part of the plan I think when you open a chain store like this one. Anyway, it has hit a level where all the issues vs. the price + tips (whey deserved) don't make sense anymore. If they were consistent, good and actually seemed to care what they do it wouldn't be over priced. But, relative to what you get, it no longer something I could recommend. read more

WORST HAIRCUT EVER. I have used this location for about two years. The employee turnover seemed to have increased and now I don't recognize any of the haircutters working there. I told the young and distracted gal I wanted just a trim, she gave me the shortest and worst haircut I have ever had. Just incredible. I will never return to this place, just too inconsistent. read more

Wonderful stylists , professional and friendly! Marta is fantastic and she asked specific questions and did exactly what I expected ! Great Clips, GREAT JOB! read more

"Hit or miss" depending on which stylist you get. I only trust Trung with my haircut. Pros: online check in, stylist expertise (Trung), coupons Cons: average skills regarding male "barber" style haircuts, lack of a secretary to answer phone calls I've been a consistent customer here for a couple years only for one specific stylist, Trung. If he's busy with another cut, I'd be willing to wait. However, if he's not available I'd walk out the door due to my prior experiences with other stylists. I've had a couple experiences where some stylists did not know how to properly cut a "taper fade". I understand that Great Clips is not a barber shop, however a "taper fade" is a common hair style in males that should be known as a hairstylist. I also find it annoying how this shop would get numerous phone calls during my haircut and my stylist would have to stop cutting to answer it. Nevertheless, I return to this shop trusting Trung alone to shape my hair into whatever my heart desires. He's great with communication and educating me in what's best to achieve the perfect haircut. read more

I gave this a one star review because I asked for a certain haircut and showed them the picture twice and they made it much shorter and nothing like the picture. Never going back, I wish I could give it lower than a one star review. HORRIBLE. read more

I just got a haircut here by a new girl...I was her first cut. IT TURNED OUT TERRIBLE. Absolutely uneven all the way around, it seemed like she didn't even know how to cut hair. VERY VERY disappointed and while I'm sure everyone else does a fine job cutting hair, Ebony was terrible. Took time out of my busy day to get my hair cut and spent money on this and it is the worst haircut of my life. Had to come home and try and fix it myself as I felt like I knew more about keeping everything even than my stylist did. Will now be spending even more money to get my hair fixed somewhere else. read more

I've had a five star haircut here and I've had a one star hair cut here. I've had five star customer service here and I've had one star customer service here. Well that's no help. Basically it depends on when you go and who's working but I can't remember anybody's name and it always seems like there's different people there over the years. But it's cheap. And it's convenient. read more

I took my 2 year old for a hair cut. The gentleman looked annoyed when he saw the baby. I sat on the chair with my son on my lab and he rudely exclaims "you clearly never done this before".(3rd kid, I have done this countless times) Then puts the cape over me. Then he went to put one on my son and I said he usually does not wear one, so he rudely spiked it on the table to show his anger. At this point the child has done nothing but sit on my lap, no crying no yelling, nothing. He touched a brush to his hair and when he made a slight move the man got upset again. I said the best way to hold him is facing me, held tight. I turned him around and the man stormed off and said he won't cut the child's air. Make a point to be as rude as possible. Again, at no point did the child do anything but sit on my lap. No crying, no yelling, nothing. I was especially shocked by all this because this same man has cut this child's hair before with no problems. read more