Mark is amazing! So helpful when I couldn't get my unit open due to a jam. He made sure we were…read moretaken care of.

The absolute worst storage company! The people that work here are miserable and rude!!! They raise…read moretheir prices whenever they feel like it. The sliding doors never open with their code or app. Did I mention how terrible their employees are? Go down the street to Boca storage. Much more affordable easy to access and kind employees.

It was easy to make reservation. The space was perfect and clean…read more I also have another unit closer to home, and very satisfied there as well.

I originally got a small 5x5 outdoor unit at $49/month...4 months later they said they were going…read moreto increase it to $75/month - I called them and told them that is not what I signed up for and told them I was leaving. They said they would put me back on the $45/month plan bc that was what I agreed on - then without me knowing or agreeing they switched it to $75/month the next month. Now they've raised it to $95/month. They've doubled the price in less than a year. No one is EVER on site and the 1 time I try to visit my unit to move my stuff out, the key I received to my lock does not work. The property manager never answers the phone. I leave voicemail after voicemail and never receive a response either. The only time I received a call back was months back when I complained about it being raised from $45 to $75 and I've never received a message or call back since (and I called multiple times when I found out they were raising it again, and never received a response).

The staff here are always so helpful and polite. I'm sure we all had experiences with storage…read morefacilities that suck, but this place is clean, cool, easy, affordable. Willis checked me in yesterday, what a nice gentleman. Your storage runs just got a little easier

I've been here since 2018 only late 1 time due to covid, I asked for a reversal of the late fee and…read morethey refused. Most companies give you a one time courticy but not these guys. I just let it go. However, the next two negative experiences have motivated me to take my business elsewhere. I'm an honest person who doesn't stand for being ripped off. I went to my storage with my key, the guy saw me struggling on the camera and came with WD to spray the lock but I accidentally bent the key. He tried to say it was the wrong key and tried to get me to have them cut the lock and buy a new one. I went home got my second key an exact replica of the one he said was t their key and opened it no problem. I Wasn't happy with the attempt to rip me off but I let that go. Now after updating my credit card info last month they say I was no longer on auto pay and charged me a late fee this month saying I canceled autopay which I did not. Total lie. I'm leaving this month and saving money so thank you and your corporate greed as it has motivated me to move to a more convenient spot and save $. Yay! It will more than make up for the rip off of which they will not get a second chance. At least not from me. Best if luck to those of you considering this place or already in the hands of their greedy grip.

Needed a storage unit was told I had to purchase insurance even tho I didn't want insurance. Was…read moretold I needed to purchase two locks for a total of $50 even tho I told them I have the same exact locks from my last storage unit. How do you force someone to buy your specific locks for $50 when they have their own locks already? That's criminal! I needed the unit because the movers were bringing my stuff the next day. I was in a bind and was forced to pay. When I get there I notice all the other units have different locks not $50 locks!!! Also there is no light in the unit this is 2026 and there is NO LIGHT IN THE UNIT! I will be moving out as fast as I can. What a waste of time and money.

Cubesmart has the best customer service, patient polite and helpful. Options available and offered…read moreto make getting a unit the easiest thanks Angel for all your help

Ask for Kevin, super kind, very patient, and an asset/integral to the wellbeing of this facility…read more if you are new to the area I truly from the bottom of my heart advise everyone to come to Sentry and make sure to ask for Kevin! thank you Kevin!

NOT properly climate controlled since new management came in August 2023. It used to be 74 degs…read more+/- and 47-52% humidity inside. Now, new management raised the thermostats to 78 degs which lets humidity climb into the upper 60s to 70s. Mold and mildew ranges that are not good for fabrics, furniture and bedding.. I've run a recording thermometer / hygrometer since day one and it was very consistent before August. New manager says corp made them raise thermometer to 78 and won't budge. Also, he said he was "not allowed" to share corporate contact info. WTH? We like this location; it's safe, clean, convenient, and the staff have been awesome. Now, it is starting to smell bad inside and other tenants have commented the same to me.

Everything went smoothly every time I've rented here. Staff is friendly and helpful. I was able to…read morepick up the truck at the time I needed before hours and made it very helpful

Great place to rent a cargo van, highly efficient and very helpfull. Have rented twice with no…read moreproblems. Highly satisfied!!

What a joy it was to be literally rescued by Tia! Long story short...aging parents require buckets…read moreof patience. Tia was a light in the storm and we're so grateful she was able to assist us with extreme patience & kindness. She sets the bar for great customer service.

Very helpful , responsive and flexible in meeting my requirements. The facility is very clean and…read moreaccessible.

I like the storage facility, but the 110 volt outlet on power poll keeps tripping and my…read morerefrigerator doesn't stay on. Sucks because I'm paying extra for the electric. I called, but they said it's my fault the plug is tripping. I turned everything off like my a/c and extra stuff. But within 5 minutes of plugging into outlet...it trips. I'm in A-08 by the way! Kind of perturbed they won't send someone to troubleshoot it.

I filled out form that I was moving out December 1st, and moved out November 25th, and they…read morereceived it the move out form. I got a notice that they received it. But Got charged for the full month of December. Called at least 7 times with my complaint and keep getting an AI who talks to me. He states he is sending it as urgent for them to call me back that day and I never get a call back. I have my credit card company disputing the charge. But I can't talk to a person on this and keep getting an AI. Even though I received notice they received my move out form, my online account doesn't show that I moved out. Again I received a notice in November that they received my moving out form. We've left the place on November 25th as too dangerous to park a travel trailer there. It's packed like sardines everywhere, and the roadway is only the width of a car.