Unfortunately, I cannot recommend this nail salon based on my experiences, which involved poor…read moreworkmanship, inadequate customer service, and interactions that I found both unprofessional and concerning.
During my initial visit, one of the technicians asked whether my hair was real. As an African American woman, I found this question inappropriate and uncomfortable. Given the historical and ongoing scrutiny surrounding Black women's hair, unsolicited questions of this nature can carry racial and cultural implications and come across as microaggressions. Regardless of the technician's intent, the comment made me uncomfortable and contributed to my decision not to return after that first visit.
Despite that experience, I gave the business another opportunity. During a subsequent visit, my sister received a nail service, and one of her acrylic nails popped off the very next day, with another coming off within a week. When I returned to have the issue addressed, I was asked to come back the following day because the original technician was off. After making the additional 30-plus-minute trip, another technician ultimately performed the repair because the original technician was occupied with another client. This raised the question of why that alternative could not have been offered initially.
Additionally, I paid for pedicures for myself and my sister, and the polish chipped and cracked. Since I live more than 30 minutes away, I initially chose not to pursue every service issue and focused solely on having my sister's nails corrected. I had also previously spoken with the business and was assured that the owner would contact me. That communication never occurred, despite my follow-up call.
After posting my review, I received a call from the business inviting me back to address the service concerns. A polish change was initially offered, but I explained that I had colored acrylic on my toes and required a fill and French tip rather than a simple polish change. The gentleman I spoke with agreed.
Upon returning, I was assigned the same technician. She began correcting the French tip but did not acknowledge the condition of the underlying nails. When I explained that I also needed a fill because the application was uneven, with areas excessively thick and others too thin, contributing to the cracking, she dismissed my concerns and stated that if I insisted on a fill when nothing was wrong, I would have to pay.
As I quietly attempted to explain the situation to my sister, the technician turned around and loudly stated, "No, we don't certify our work past five days, and she wants to come back for a fix now." This was particularly frustrating because I had not initially requested that my own services be corrected. The business contacted ME and specifically invited me back. If a five-day service correction policy exists, it should have been communicated before extending that invitation.
The technician continued speaking over me and loudly disputing my concerns. She also began communicating with the gentleman in another language, despite our previous interactions having been conducted in English.
Before the gentleman began apologizing, the technician stated that she would "never service them again." I found this statement particularly troubling. Given her conduct, it was already apparent that we would not be returning. However, her reference to "them" came across as having a racial undertone, particularly when considered alongside her earlier comment about my hair. I cannot speak to her intentions, but I can speak to the impact of her words and behavior. As an African American customer, I left feeling unwelcome and disrespected.
Although the gentleman apologized repeatedly, I no longer wanted any additional services performed. I requested a partial refund for the unsatisfactory services, which was declined. I was instead offered another opportunity to have the work corrected, an option I was no longer comfortable accepting.
Ultimately, this experience involved much more than dissatisfaction with nail services. It involved recurring workmanship issues, inadequate follow-through from management, unclear service policies, and interactions that raised legitimate concerns about cultural sensitivity and customer treatment.
Businesses should stand behind their work, communicate expectations clearly, and address customer concerns with professionalism and respect. Inviting a customer back to resolve an issue only to dismiss their concerns and make them feel unwelcome defeats the purpose of attempting to make things right.
I initially chose not to return after my first experience, and unfortunately, giving this establishment another opportunity only reinforced my original concerns.
I will not be returning and cannot recommend this establishment. I encourage prospective customers to consider both the quality of service and the level of customer care before choosing to patronize this business.