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    Sunrun Solar

    2.2 (149 reviews)

    Services - Sunrun Solar

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    Sunrun Dead as of March 26, 2025
    Harold G.

    Sunrun system dead since March 26, 2025! I have been a Sunrun customer for about 10 years. I have 10 more years left on my service agreement. In the first 10 years I have had 3 inverters die. Sunrun has always been slow to repair these. But they are setting a record this time. I've been waiting 6 weeks for the repair. They did come to my house once but didn't have a spare inverter in the truck. Now I am still waiting. I call them once a week but get the same story of waiting for stock. I had one repair team that the panels were not balanced. But Sunrun has not done anything to fix that in 10 years. This is costing me money but I don't see any urgency or responsiveness from Sunrun.

    Real hardwood Floors warped
    504 Froggy ..

    If I could give zero stars I would. My home was destroyed and they refuse to reimburse us for out of pocket expenses for repairs that we had to complete because they stopped repairs when we refused to reinstall panels .. RUN DO NOT USE THIS COMPANY!!!!!!!!!!! The escalation Dept has ghosted us because we refuse to reinstall panels !!!!!!! We have spoken with them . Stephen Ladrech has refused to respond to Us and or Insurance company! I want people to know what a wonderful company you have !!! Customers mean nothing to you !! UPDATE-06 28 24 Still no resolution.i did get my deductible but that's it ! Nothing refunded to us for our 20k out of pocket we had to pay !!!

    Roof with exposed flashing and chalk

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    9 years ago

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    4 years ago

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    5 years ago

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    Sunrun C.

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    6 years ago

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    Sunrun C.

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    4 years ago

    Irritated by salesman walking neighborhood repeatedly ignoring no soliciting signs on my door. Please have them stop. Thank you

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    5 years ago

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    Sunrun C.

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    4 years ago

    Cold called me and falsely told me that PG&E were about to double their electricity prices in order to scare me into buying their product.

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    8 years ago

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    Sunrun C.

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    4 years ago

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    5 years ago

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    8 years ago

    Very informative and low key. Enough choices to allow a intelligent choice.

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    Sunrun C.

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    8 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    8 years ago

    On time representative, great communication skills, easy to understand, we bought the system and looking forward to saving lots of money!

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    Sunrun C.

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    7 years ago

    After a visit from Costco Sun Run gave me a call and set up an appointment. Now I am a Su. run customer

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    Sunrun C.

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    6 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    So today was installation day everything is going great, should be finished tomorrow. Very excited, I'll let you know what happened.

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    Page 3 of 4

    Ask the Community - Sunrun Solar

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    Sunlight Electri-Cal Solutions - Franklin certified

    Sunlight Electri-Cal Solutions

    (83 reviews)

    I'm a bit late in writing this as our system was installed last Oct 2025 but wanted to give a big…read moreshout out to Sunlight Electrical. My mom and I couldn't be happier with the service we were provided from start to finish. We contacted the business in late July of last year to see about installing a solar system on our home before the end of the year. Within in days, Alessandro was here to meet us in person and provided us with a comprehensive breakdown for solar options and pricing. We loved that we were treated like actual people instead of a number in a queue. Given that there was a slight backlog of jobs they had to work through we were assured that we would have our system fully installed and activated before the end of the year, which we did! It was great working with Nick who was our onsite rep and Juan was always available to answer any questions we had by phone (of which I had many). Despite the number of times I called, he was always patient with me and provided detailed answers that gave me a better picture of our installation and how our system would operate moving forward. I can't say enough about how amazing the whole process was. Looking at our electrical bills right now and we're in awe of all of the savings we're getting, which validates our decision to purposefully oversize our system. If and when we decide to install a car charging station in our home we're definitely going back to Sunlight!

    I can't say enough good things about Carlos Gomez from Sunlight Electri-Cal Solutions…read more I've been working on a non-standard solar setup using an EcoFlow Delta Pro Ultra X and EcoFlow Smart Home Panel 3, and finding a contractor who truly understood this type of system was incredibly difficult. I spoke with many contractors, and almost all of them sent salespeople who gave generic answers or tried to push cookie-cutter solutions that clearly didn't fit my setup. Carlos was completely different. From the moment he arrived, it was clear he wasn't a salesperson -- he's an engineer, and it shows. He took the time to deeply understand my system, reviewed actual spec sheets on the spot, and immediately identified issues that other contractors completely missed. Multiple companies told me Hyundai panels would work fine. Carlos checked the amperage limits, applied proper safety margin calculations, and clearly explained why those panels would not work with my EcoFlow system -- saving me from a costly mistake. He also walked me through: Proper panel selection within voltage and amperage limits Safe string configurations and series wiring How to maximize roof space while staying within code Permitting requirements I hadn't been told about before On top of that, Carlos identified critical code and safety requirements that no one else mentioned: Bollards required in the garage to protect battery units Correct battery placement to maintain required clearance from doors and entrances Heat detector requirements for battery installations in a garage These are all things that would have caused inspection failures later -- and Carlos caught them immediately. He spent well over an hour with me, climbed onto my roof to check for obstructions, inspected battery placement, reviewed wiring paths, and answered every question in detail without ever rushing me. What truly sealed the deal was how efficient and transparent the pricing process was. Carlos was able to turn around a detailed quote very quickly, and when I received it, I was honestly surprised -- it was a significant amount lower than every other quote I received, even though his evaluation was by far the most thorough. Given everything: His technical expertise The level of detail and care The ability to integrate with my existing system The fast turnaround And the much better pricing Choosing Sunlight Electri-Cal Solutions was a complete no-brainer. Carlos is knowledgeable, meticulous, honest, and genuinely passionate about doing things the right way. After meeting him, I completely understand why this company has such strong Yelp reviews. If you're in the Bay Area and need electrical or solar work done the right way, especially for a non-standard or custom system, I highly recommend Carlos and the team at Sunlight Electri-Cal Solutions.

    Your Energy Solutions - Livermore comp shingle roof with solar installation.

    Your Energy Solutions

    (615 reviews)

    We could not be more delighted with the results we achieved working with the team at Your Energy…read moreSolutions. The many moving parts to our residential solar plus battery system, including the various entities, such as PG&E, Tesla, City inspectors, and the financial backers we opted to use all progressed seamlessly and, for us effortlessly, thanks to hard working individuals behind the scenes. In particular, Skyler could not have been more helpful, managing our project and acting as a point of contact. Others included David in sales who demystified the process, Varon who coordinated with the utility to ensure we met all requirements, and Gino, who collaborated with Maxwell Power (formerly HDM Renewable Finance), the clean-energy company that helped finance our residential system. On site, the design and install team did a great job keeping things simple. The entire system, including battery and thirteen panels, was installed according to Ramiros's expert design within just four hours. Good quality hardware was used to tie to the roof, which was inspected by our roofer and given a big thumbs up for not causing problems. But even before that, David our site survey tech, gave us the sense that all would proceed well, as he collected necessary data by drone, and made a favorable first impression with his personable approach. Toward the end of the multi-month process, which included time to get a new roof installed, we passed city inspection with YES tech, Dario, an extremely courteous young man, present to ensure we made it through that last step and PTO (permission to operate). YES has an excellent and well-deserved reputation because of these people and others who worked on our behalf. The company can do better automating some of the process, and to be fair, they say they are working on transitioning to a CRM software solution for this purpose. But, I can say that over a period of several months, I had excellent communication with many helpful people. Skyler in customer service was my primary contact and that made all the difference. My thanks to YES for helping us make this wonderful and complex project a reality. We love our new YES-backed system and look forward to working with the company again in the future.

    I had a frustrating experience with Your Energy Solutions regarding a warranty transfer. The…read morecontract stated that an additional charge would be incurred for the warranty transfer but did not disclose the amount. We were later charged $500 with no prior breakdown or explanation of the fee. I clearly communicated that I would be the one paying this charge. Despite that, the service department reached out directly to the buyer and asked who would be paying. This unnecessary contact created confusion and complications during the escrow process that could have easily been avoided. The lack of transparency on the warranty transfer fee and the poor internal communication caused more stress than necessary. Businesses handling real estate-related services should be more careful with both contract clarity and how they communicate with parties involved in a transaction.

    Synergy Power - We're honored to receive the "People Love Us on Yelp" award for another year! Huge thanks to our amazing customers for your support & trust.

    Synergy Power

    (119 reviews)

    I had been meaning to write this review for a while. Synergy Power came highly recommended by a…read moreclose friend, and after meeting Eric on May 27, I quickly understood why. He was extremely knowledgeable about solar and made the process of designing our system straightforward and easy. Because I had travel plans, we couldn't start immediately, but the Syndy team scheduled our installation for Jul 27 - 28. Everything went exactly as planned. The materials arrived on Jul 24, and Martin and his crew, showed up right on time at 7:45 AM on Jul 27. They worked incredibly hard, efficiently completing most of the installation that day and returning the next day to finish the remaining panels and cleanup. That evening, seeing our panels generating solar energy for the first time was an amazing feeling! PG&E installed the Tesla Backup Switch a few days later, and everything seemed to be moving perfectly - until our Livermore city inspection on Aug 7. Unfortunately, we failed because an approved heat detector had not been installed. I was extremely disappointed. It felt like having an amazing present sitting right in front of me but not being able to open it! There were a few additional hiccups, but Jason stepped in, took ownership of the heat detector issues, and worked to get everything resolved. We finally passed inspection and received our permit on Aug 26, followed by PG&E Permission to Operate (PTO) on Aug 28. A huge thank you to the entire Synergy Power team: - Martin, Eliel, Manuel, and Nate for the excellent installation - Rebekah, Melissa, Mark, and Amy for keeping us informed - Jason for stepping in and getting the final issues resolved Overall, we are extremely happy with our solar system and grateful to the entire Synergy Power team for seeing the project through from start to finish. Thank you, Synergy Power, for a job very well done!

    They are a very reliable company. Ethical and responsive. It's been two years I installed my panels…read moreand they always attended to all my questions and concerns . Recently got my panels cleaned just like new. It's reassuring to know when someone's got your back when you make a lifelong investment like solar system.

    Solar Technologies

    Solar Technologies

    (143 reviews)

    Bad bad bad. They were great at making a proposal and getting our money, but there were so many…read moreproblems with the design and installation. We knew they were running against the clock trying to wrap up installations before the tax credit ran out, but now the system is installed and having TONS of problems and they do not respond to calls or emails. We fin called the manufacturer (Enphase) and they sent a technician out to diagnose and turns out Solar Technologies configured our system incorrectly and other problem. Enphase communicated to Solar Technologies what they need to do to solve all of our problems, but Solar Technologies is completely unresponsive. Our batteries only charge up to 17 percent capacity because they didn't set the system up correctly so basically we paid 50k for a system and that system is only functioning a quarter of what it should be. I wish they would refund us for all the capacity that we've missed out on. They are terrible.

    I would give them a 0 is I could. (0 days ago I booked a remove and replace contract with solar…read moretechnologies. I needed a new roof and the solar needed to come off. Sarah is the nicest and great worker has been my only contact and she is not a technician. I requested a pre site visit to review the job and draw up plans and I was told it is billable. So no pre site visit was ever completed. So removal went well. Install is a disaster. We are now 5 days in and I have no working system. I had 2 inverters and wanted to go to one. I was told the Tesla inverter could do that. Today the team removed my 2 old inverters and mounted the Tesla inverter. They then went to the panels and there was no Tesla MCI to connect to the panels. 18 of my panels might not be compatible with the Tesla inverter. 1, I do not have a building permit. This work is being performed while it is in process. 2. There is no install plan. Every time the installers came I had to be project manager. They did not know I was going to 1 inverter. 3. Even when the inverter was in the truck the team did not know I am going to one inverter. 4. My old inverters have been removed and are not usable. Save yourself my pain hire a reputable solar company.

    Clean Solar - Beautiful solar install on clay roof

    Clean Solar

    (480 reviews)

    Newhall, North San Jose

    All of a sudden the panels at my mom's house stopped producing energy and I was in a pickle because…read morethe installer went bankrupt years ago. Because of the good experience I had with having Clean Solar install panels at my house I reached out to them to see if they would service panels installed by another, and thankfully they accepted the job. After some back and forth with their customer support, they remotely assessed that the inverter failed and they would install a new one for a reasonable price. Clean Solar employee Jose arrived early for the install and he was very polite and relatable. He replaced the inverter and did not leave until he made sure that the system was back up and running and production was being reported in the app. I recommend Clean Solar to anyone needing their panels serviced or to install a new system. Jose is an excellent employee and my mom had a great experience working with him.

    **Update: Carl contacted us to apologize for the few negative experiences and they will definitely…read moretake our feedback seriously and will address and improve these issues. Btw I was going to bump this review to a 4 but working with Nick we decided on 5.** We had a complicated full house renovation this year and signed with Clean Solar for either the Tesla tiles or solar panels and we ended up choosing solar panels + Tesla power walls. I want to give special thanks (and the only reason why I didn't give a 0 star) and appreciation to the members listed as they deserved beyond 5 stars Bill, Nick, Jeremy, Rodger, Louis, Kevin, Albert, Alberto, Carl (CEO). Bill was amazing and helpful in explaining the process and helping us secure the initial funding. You are probably wondering why I am giving this solar company a 3 star. Well it takes 1 bad apple to ruin a team and this is the case. A three day project ended up taking 3+ weeks & we understand that the workload is extremely busy this time of year. However when 1 person is acting unprofessional, crossing the line, asking homeowners to borrow a usb cable to charge their cell phone, super loud, tries to impress (why), doesn't listen to clients (would walk away in mid conversation), act as if he is the owner of the company, talks way too much (not in a good way), talking about his side hustle business, a bit juvenile, not completing and complaining about the job in front of clients plus not showing up when he said he would to complete the job, leaving tools at the site and asking the homeowners to put it in their garage until he returns to pick it up, calls in sick last minute leaving the load to other team members plus more well then this becomes a problem and 0 stars (if possible) especially the amount of money you invest into this project. We also requested that this person not show up again but they kept sending him back. At the end of the project half of the Tesla walls were connected and working but the other half wasn't connecting. At one point our bedrooms electricity didn't work, it wasn't the breakers and Nick was awesome enough to take our after hours call and help us manually override those other 2 disconnected wall panels. The dream team (Nick, Kevin and Albert) resolved the connection and all is working now. Also, Nick stayed late to make sure our Tesla walls were configured and updated properly. Plus , a shout out to Jeremy for staying late as well to help fix a broken issue. Feedback: Organize a team that works well together to effectively complete the project. Provide sexual harassment training (this is excluding people listed here). If a female client doesn't feel comfortable with a person don't resend them back. Also if a homeowner (regardless of being the wife) calls and leaves a message please out of courtesy call back after all I am the client, work and pay the bills too (even though this is my husband's project).

    Got Watts Electric Solar & HVAC

    Got Watts Electric Solar & HVAC

    (315 reviews)

    Got Watts installed two phases of solar panels on my roof, 67 panels in total. The job was massive,…read morethe price was fair, and the follow up service was excellent. There were hardware glitches after installation, but the Got Watts team reliably spotted them - without me realizing there was even an issue - and sent teams out to ensure my equipment worked as promised. Years later I noticed some leaks through my roof where some phase 2 panels were installed. I notified Got Watts and they sent large crews to my home to rectify the issue over several days. This was no small fix. They probably spent vastly more to rectify the leaks than they did to install the panels to begin with. No one likes to have problems with an install. But, it means a lot for a contractor to honor their commitment and spend vast sums to honor their warranty, and their word, to their customer. I've had "good companies" make promises they wouldn't honor once the initial check cleared. Got Watts was true to their word and treated me in a dignified manner that is rare these days. I would unreservedly recommend the good people at their firm. Special thanks to Sam Moore and Daniel Harrold for their excellent service.

    It was a pleasure working with Adrian and Bill to go through the process of getting solar installed…read moreon our home with Got Watts. They were genuinely interested in helping us understand the process and addressed all our questions and concerns up front with honesty and integrity. Kudos to the entire Got Watts team, from Joe for the site survey to Tim and his install teams and Marc for the final inspection/walkthrough and Mallory, Jenn, and Lindsay in the office. The team kept in constant communications throughout the entire process. The install team did excellent work to make sure everything looked good and functioned correctly. They were exceptional in their craftsmanship to install the system and went the extra mile to minimize any changes to the outside appearance of our home (almost an invisible installation!) We are 100% happy we chose Got Watts for our Solar and Battery solution!

    Solar Bill Review - Franklin 15 kWh Batteries became available in early 2025. Franklin has become the 2nd most popular home storage solution last year

    Solar Bill Review

    (56 reviews)

    It was a pleasure working with Adrian and Bill of Solar Bill Review to go through the process of…read moregetting solar installed on our home with their solar partner Got Watts. They were genuinely interested in helping us understand the process and addressed all our questions and concerns up front with honesty and integrity. Kudos to the entire Got Watts team, from Joe for the site survey to Tim and his install teams and Marc for the final inspection/walkthrough and Mallory, Jenn, and Lindsay in the office. The team kept in constant communications throughout the entire process. The install team did excellent work to make sure everything looked good and functioned correctly. They were exceptional in their craftsmanship to install the system and went the extra mile to minimize any changes to the outside appearance of our home (almost an invisible installation!) We are 100% happy we chose Solar Bill Review and Got Watts for our Solar and Battery solution!

    We have now completed the entire process from the first meeting to discuss the possibilites through…read moreinstallation and understanding my solar bill. The team has been excellent in every phase. Bill was and is very detailed in explaining my solar bill and how I can improve. Adrian was quite responsive whenever I called. One of the few companies that is responsive to my phone calls. They are always available and willing to help. A major plus these days of AI. Thanks to the support team in the office.

    Sunrun Solar - solarinstallation - Updated October 2026

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