I popped into this store the other day to tighten my glasses. This has become my favorite glasses…read morebrand. They are pricey but are such high quality. They are so thin and lightweight I usually forget I'm wearing them. I have had the same pair for about two years and they look fabulous still. The store in Georgetown is like a third of the size of the one in Los Angeles. Parking even on a weekday is very tricky because they have have taken up a bunch of parking spots to widen the sidewalks for better social distancing.

I brought an older pair of Mykitas to this store because I lost one of the silicone ear pads. I was…read moremore than willing to buy a replacement t for these excellent frames. Instead, they swapped out ALL of the silicone ear and nose pads along with giving everything a thorough clean. Yes, these are considerably more expensive than most other frames, but they last forever and the customer service is outstanding!

I've purchased my last three pairs of glasses from see. The staff is so friendly and always…read moreremember a customer (and their specifications). They pushed me to try new styles, tinted frames and are always wearing the coolest eyewear. Truly glasses do not have to be boring! It seems there's always a trunk sale so grabbing glasses at a discount is appreciated. Glasses are pricier than a Warby Parker but worth the investment

Janelle was excellent in helping us find sunglasses and eyeglasses. She took the time to explain…read moreeverything and made sure that we got the best options. I'd highly recommend you go see her.

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

My son (22 AA) made an appointment at this location two weeks prior to his arrival date 1/17 @2:15…read more As I was parking my son came out to the car and said he need his insurance card (Vision Works) I told him there is no card. Mind you, we have been using Warby and Parker throughout DC and Maryland since 2022. I get out the car to go inside to explain to the person checking my son in, we have no cards but are regular customers. As I was approaching the young lady, I saw my name on the pad. I was explaining to the young lady, he is under me if you look up my insurance he would be under that one. An older (caucasian) woman said if we are not able to locate his information he would need to reschedule because there is a 5 min grace period, but she would need to check with the doctor. She returned in seconds to say my son would have to reschedule because he was late, I told her he was not late and that he was on time! She was admitted and with conviction stated again he would need to reschedule because he was 5 min late. I was extremely upset looked around in the store and told my son "Don't he ever book another appointment with this store, ever again!!!! I had to explain to my son he was being racially profiled. I wanted him to know what and how that looks coming from a white woman! She was polite with a smirk/smile letting my son know he was not welcomed in that location. This have left me with the worst feeling I've ever experienced and have never been turned away from an establishment. I immediately called and filed a complaint and wrote a letter (Via EMAIL). I will not every patronizing this "business/brand. I encourage anyone who has an experience once they walk into this establishment and is treated poorly walk away and take your business elsewhere. Oh, my son also told me while in the car, how the older "White" women was letting him know he would need to pay $95 +additional fees as if he was not able to pay trying to discourage to leave. Well, he may not have understood what was going on, but his mother absolutely did and I was disgusted. I will continue to post and provide my negative experience that I received from this establishment.

I've getting my glasses from same since I was in Junior High school. Always offers exceptional…read morefirst class services. He keeps the best stock frames in this area. Would recommend anyone to make sure they stop pass.

Always received great customer service here. I've been coming here for about 10 years now.read more

Dr. Matini is the best, but based solely on the service team I will go elsewhere (to a shop not…read moreowned by the Voorthuis family) to purchase my eyeglasses. It's blatantly clear they don't value their customers over their gigantic profit margins.

They are great at eye exams and selling glasses, not so good with caring about their customers…read moreafter they have paid their steep prices in full. Very disappointing. I needed new glasses and contacts and I had heard rave reviews. The eye exam was great, the service to find eye glasses was competent. I decided to splurge on two pairs of glasses and a years supply of contacts and paid in full.I was told it may be two weeks to fill the order. I was promptly emailed a receipt for this significant investment in my optical health. After two weeks and not a word, I figured they needed an extra day or so. I lost track of time and with several key word deadlines, my eyes were straining and I had to breakdown and buy a pair air readers at the grocery story and struggle with old contacts. When I called after three weeks, they said they would look into it. They then informed me that they had my glasses, but not my contact information. This was odd because I had already received an email receipt from them. When they realized that they did have my glasses and contacts, there was no apology or effort to correct this error and inconvenience. I expressed my disappointment due to my expectation that I would receive better service, based in their reputation and price point. They said they would have the general manager contact me. No one called, texted, or emailed me. When I was able to make it to Georgetown to pick up my glasses, again, no effort at service recovery was made and I again expressed my disappointment and was again told that I would be contacted by the general manger. It it now a week out and still not a peep. I'm left with some cool glasses but a very jaded view of them. It was clear that their efforts and interest in customer service ends once the payment has been made.

The selection of frames is outstanding as well as the staff. They are efficient and ask the…read moreappropriate questions to best serve you as a customer. I drive from Howard County, Md to DC for my eyeglasses because of the style and quality of the frames.

I came here to get lenses for a new frame I got abroad. Would say they're pretty friendly and…read moreknowledgeable about lenses; they even let me try out a basic lens option for my first time since I've never tried it before. Pretty fast and straightforward with the info. The dog is cute too! Will say service can be delayed/interrupted though if there are multiple customers in the store.

i love these guys. i always walk in with busted glasses due to drinking too much, face smashing,…read moreetc and they always smile and go NOW WHAT DID YOU DO THIS TIME??? and then tell me it's not my fault and fix them so fast and for so cheap and while telling me interesting and informative things at the same time. they are the boys they deserve everything including your business. 15/10

FANTASTIC customer service! I (stupidly) sat on a new pair of glasses and bent the left temple. I…read morewas expecting to spend either time and money getting them fixed, or have to buy a new pair entirely, but the owner fixed them in less than 30 seconds. And he wouldn't let me pay. Such a relieving experience.

There are variety of styles to choose from and they are amazing. I was able to catch them during a…read moreholiday promotion and I ended up getting a pair of Eynack glasses myself. Great deal and the glasses look nice on me. At least that's what others told me haha. Also, I'm so glad that these frames are made so that optomitrists can easily put prescription lenses! Great deal and great style!

From the owner: Eynack's glasses are made with Italian acetate supported by sustainable organic bamboo with the…read morestrength of lenses ranging from 0 to 3.50. Our collections of designer eyewear are made so that they are easily fit into prescription lenses as well. We guarantee a new flair to your "look". Though we have a physical location in Washington DC, we are are easily accessible online as well. Visit us on the web at eynack.com

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

I hadn't been to Secondi in a few years and a recent visit did not disappoint. They had so much…read moregreat stuff at decent, fair prices. Excellent quality and condition, too.

I've had mixed experiences as a consigner here--I'd say probably 80% neutral to good. Overall, I…read morebring clothes that I think are excellent quality/good brands, but understand that Secondi might just donate them outright. When I first started consigning, I was told that if there was something I *really* didn't want donated, I could let them know. If they decided not to sell that item, I was obligated to come back immediately to get it. I thought that was a nice thing to do, especially since it creates good will with their consigners. One of the last times that I consigned, I explained to the shop-person that there was a piece I wanted to hold onto if they didn't want to sell it, and I was given some eyerolls and told that this is not something Secondi does. They did complete a quick assessment for me, which I appreciated, but the attitude around it made me feel very uncomfortable. It might be helpful if all the shop folks were on the same page about guidelines! Otherwise, Secondi has been around since I was in high school (and probably even before that), so it's a real DC institution. It's one of the most well known consignment shops in DC, and I do think they do a great job curating their wares and they do not sell mass-market/lower quality items.