Super apathetic service. My boyfriend went in to ask if they could fix his current frames or help…read morehim find new ones. He called ahead and the woman said that they could help him, no appointment. The man that was working the store didn't know if they could get new frames and didn't explain why it wasn't possible. He also didn't offer any solutions to finding new frames or getting new glasses, except to maybe try EBay... What a weird experience. The first time we tried to shop here, we walked in and there was no one inside. No workers at all so after about 5 minutes we left. Would recommend a different glasses place, they just don't care here.

I have had eye trauma in the past and recently moved to Bethesda and needed a new doctor. Dr Komm…read morewas awesome and took his time to really do a detailed exam. He had availability without a long wait and the Colonial website made it easy to book an appointment online. Very happy with Colonial and Dr Komm. I will be coming back regularly. Thanks

I made an appointment in advance, which I would highly recommend. Maria and I sat down and she…read moreasked me a few questions and paid attention to the answers. We spent a good while chatting as she wanted to know my lifestyle. I asked her to bring me some samples of frames that she thought would work for me. She was very attentive and patient as I tried and retried different pairs of glasses. Because she was paying attention during our chat, she remembered everything and found the PERFECT pair of glasses. I actually bought two pairs because I needed glasses for just computer work. I was notified when they were ready and made an appointment to come in and check them out. Again, she spent time with me to perfectly adjust each pair. I couldn't be happier with these glasses. The lenses are of a much higher quality than what you'd get at Lenscrafters, and it's really noticeable in the clarity of the glass. I tend to be a little rough on my glasses, but they have been perfectly fine, and extremely comfortable. The prices are a little bit higher, but with the attention to detail and the overall quality of the glasses is sooo worth it! You get what you paid for. I will gladly return for my next pair!

Super friendly and helpful staff. And very accommodating as…read morewell. my husband had to return multiple times for an adjustment on his new glasses and they did so without any hesitation. Would love to do business here again!

Customer service must have been out sick. Neither of two reps came from behind the counter…read more Answered head down, "yes" or "no" or "that's discontinued." No follow-up, "what are you looking for?" or, "Be right with you." One guy did get a pair of glasses from stock, and then took them back, because they were being discontinued. End of discussion. Eventually, I was glad to see a 3rd rep come out to the floor, but didn't engage me at all. Been a WP customer for many years at other locations, and this was a dramatically different experience.

I visited the Bethesda row store around 5:50 pm to select a new frame for my glasses. The store's…read morelisted closing time was 6:00 PM. Unfortunately, at just about 6:01 PM, as I was still finalizing my choice, the employee named [Renee] used very inappropriate language and told us to "get the f*** out of here." This was extremely offensive and unprofessional, especially given that only a minute had passed after closing time. We were not even allowed a brief moment to finish up or take a quick look. I understand the importance of closing on time, but the manner in which we were asked to leave was unacceptable and left a very negative impression. I believe that this does not reflect the level of customer service your company

I love Dr.Shooter! He's so kind :) I've been here for a couple appointments and besides minor…read morehiccups with my insurance it's been great.

The downtown Bethesda store optometrist, Dr. Shotor, gave me a very good and thorough eye exam. He…read morewas very good about answering all my questions. Also, the frame consultants Joe and Marjan were very helpful. In addition, manager Oscar gave me what I think was a very good price for 2 frames. Oscar worked especially hard to make sure I got the best price available. Lastly- Janelle was very knowledgeable / nice during my preliminary eye check.

(Speaking about the eye doctor) DO NOT GO HERE. They DO NOT…read morepick up the phone. Told me I had used my insurance benefits and to call my insurance provider. I have never used my insurance benefits, called my insurance provider to confirm, and LensCrafters does not return calls. GO SOMEWHERE ELSE WASTE OF TIME.

Horrible customer service. The people who work here are so so rude and there are no hours on the…read morewebsite on when the optometry section opens. Just go to a different practice.

i love these guys. i always walk in with busted glasses due to drinking too much, face smashing,…read moreetc and they always smile and go NOW WHAT DID YOU DO THIS TIME??? and then tell me it's not my fault and fix them so fast and for so cheap and while telling me interesting and informative things at the same time. they are the boys they deserve everything including your business. 15/10

FANTASTIC customer service! I (stupidly) sat on a new pair of glasses and bent the left temple. I…read morewas expecting to spend either time and money getting them fixed, or have to buy a new pair entirely, but the owner fixed them in less than 30 seconds. And he wouldn't let me pay. Such a relieving experience.

Note that I have very mixed feelings about this place so this recommendation comes with a very…read morestrong caveat: I've had wildly different experiences at this store. GOOD EXPERIENCES After multiple places in the area couldn't help with some flimsy glasses, I ended up coming to this LensCrafters location multiple times. Each time not only did they fix the problem, they spent 15 mins on it, they looked great, and they didn't take a dime from me. The people who helped me were a delight. Five stars all the way. BAD EXPERIENCE I understood that Lens Crafters (based on the name) actually crafted lenses. They made it in the store. I thought that was the whole dang business model. Then, for some reason they had to order my lenses and then they got lost in transit. I am just baffled. Is this just a standard glasses shop now like every other place, but with weird shipping issues? Maybe that was just a bad week? Lastly, I do have to point out this is business owned by Luxottica so please look up that business before you come here.

Oh, dear, I woke up this morning, only to discover that my glasses had broken in two. Luckily, I…read morenoticed that there was a screw that disconnected from the ear of the glasses. I had seen LensCrafters on my way down Rockville Pike, on Rose Avenue. It is a brand new store and I decided to give them a try. As, soon as I walked in Ifty asked me if he could help me? I showed him my damaged glasses and he offered to repair them. I should mention that I had previously bought my glasses from another LensCrafter's. I browsed around and was impressed by the selection of glasses and lots of staff members available to help customers. LensCrafter's has really redesigned their stores to be plush and comfortable. Six minutes later, Ifty brought me my glasses all fixed and looking good. I promised to come back after my next eye doctor appointment and get my new glasses there. Thanks LensCrafter's and Ifty for their great service and beautiful new store.

I have only been here a handful of times but have always had great service! Recently the past 2…read morevisits I worked with Paris shes in intimates and I really love her energy. She is grounded and helpful and makes the tasks of finding a perfect bra for you her goal! From a customer/employee standpoint she can "read the room" and really gives you whatever services style you desire. The first time i met her I wanted to be in/out and didn't even wanna explore and she was helpful and made it fast, then this time i had more time and i loved that she listened to how I wanted the bra to feel/fit and she had me try on a few to see what i was working with and then said Ill be back and had 4 perfect options for me! She wasn't pushy or overbearing , she asked permission to help me adjust into my bra properly (i have a very full bust) and as some who dreads bra shopping with a large chest she made me feel seen and comfortable. And again aside from this experience i always find this store very chill and helpful when i do pop in. This is exactly the customer service I expect when shopping at luxury department stores! Thank you for the consistency in customer service.

I've only been to Bloomingdale's a few times to window shop, this time my husband went here with me…read moreto get my birthday present. John D from the watches section was an absolute angel guiding us to get a perfect watch for me. It was also great that there was a special rewards deal when we came in and he let us know about this!

Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

Tried to return glasses. I purchased these four days ago at Tyson's. I just didn't like the way…read morethey sat and the lenses were too dark for driving. I went to return them at this location. Mind you this is FOUR DAYS. after I purchased them. I walk up and it's closed and locked during open business hours so I come back around after thirty minutes. It's open. There is one man working. (The manager) and I bring it up really to thinking it would be an easy return. I have not worn these sunglasses mind you so I had nothing to even worry about. He greeted me coldly and took the glasses and starts cleaning them to tell me there is a tiny scratch. I was shocked. I told him there is absolutely no scratch and I even put a picture on this review. He said there is nothing he can do. I am so appalled. The lenses have no scratch on them. He pointed at a dust speck and said it's a scratch. He spoke to me so condescendingly. I then told him on top of me purchasing them four days ago they sold me glasses off the floor. He would not even consider helping me. This was excruciatingly frustrating. And this is some of the worst customer service I have ever received. I went to another sunglass hut that's much further from me and they took it no questions asked. And I also asked them if they saw a scratch on the lense and they said no. SIMILAR TO THE OTHER REVIEWS HERE. do not go here. Do not give them your business. I had the box. The receipt. Every piece of paper that was given to me when I bought them.

Excellent customer service from Zack! I went in needing a specific pair of sunglasses and he went…read moreabove and beyond with his customer service. Thank you so much Zack!!