Super apathetic service. My boyfriend went in to ask if they could fix his current frames or help…read morehim find new ones. He called ahead and the woman said that they could help him, no appointment. The man that was working the store didn't know if they could get new frames and didn't explain why it wasn't possible. He also didn't offer any solutions to finding new frames or getting new glasses, except to maybe try EBay... What a weird experience. The first time we tried to shop here, we walked in and there was no one inside. No workers at all so after about 5 minutes we left. Would recommend a different glasses place, they just don't care here.

I have had eye trauma in the past and recently moved to Bethesda and needed a new doctor. Dr Komm…read morewas awesome and took his time to really do a detailed exam. He had availability without a long wait and the Colonial website made it easy to book an appointment online. Very happy with Colonial and Dr Komm. I will be coming back regularly. Thanks

I made an appointment in advance, which I would highly recommend. Maria and I sat down and she…read moreasked me a few questions and paid attention to the answers. We spent a good while chatting as she wanted to know my lifestyle. I asked her to bring me some samples of frames that she thought would work for me. She was very attentive and patient as I tried and retried different pairs of glasses. Because she was paying attention during our chat, she remembered everything and found the PERFECT pair of glasses. I actually bought two pairs because I needed glasses for just computer work. I was notified when they were ready and made an appointment to come in and check them out. Again, she spent time with me to perfectly adjust each pair. I couldn't be happier with these glasses. The lenses are of a much higher quality than what you'd get at Lenscrafters, and it's really noticeable in the clarity of the glass. I tend to be a little rough on my glasses, but they have been perfectly fine, and extremely comfortable. The prices are a little bit higher, but with the attention to detail and the overall quality of the glasses is sooo worth it! You get what you paid for. I will gladly return for my next pair!

Super friendly and helpful staff. And very accommodating as…read morewell. my husband had to return multiple times for an adjustment on his new glasses and they did so without any hesitation. Would love to do business here again!

Customer service must have been out sick. Neither of two reps came from behind the counter…read more Answered head down, "yes" or "no" or "that's discontinued." No follow-up, "what are you looking for?" or, "Be right with you." One guy did get a pair of glasses from stock, and then took them back, because they were being discontinued. End of discussion. Eventually, I was glad to see a 3rd rep come out to the floor, but didn't engage me at all. Been a WP customer for many years at other locations, and this was a dramatically different experience.

I visited the Bethesda row store around 5:50 pm to select a new frame for my glasses. The store's…read morelisted closing time was 6:00 PM. Unfortunately, at just about 6:01 PM, as I was still finalizing my choice, the employee named [Renee] used very inappropriate language and told us to "get the f*** out of here." This was extremely offensive and unprofessional, especially given that only a minute had passed after closing time. We were not even allowed a brief moment to finish up or take a quick look. I understand the importance of closing on time, but the manner in which we were asked to leave was unacceptable and left a very negative impression. I believe that this does not reflect the level of customer service your company

The downtown Bethesda store optometrist, Dr. Shotor, gave me a very good and thorough eye exam. He…read morewas very good about answering all my questions. Also, the frame consultants Joe and Marjan were very helpful. In addition, manager Oscar gave me what I think was a very good price for 2 frames. Oscar worked especially hard to make sure I got the best price available. Lastly- Janelle was very knowledgeable / nice during my preliminary eye check.

Refused to tighten my eyewear because of liability since I did not buy my glasses from them.read more

Dr. Louis Espejo is absolutely wonderful- I have never left a review for an optometrist before, but…read morewas so blown away by him that I felt like I had to leave him a 5 star review. For background, I have terrible astigmatism and traditionally have a difficult time finding perfect glasses and contact prescriptions. Prior to coming to this LensCrafters, I had received a trial pair of contacts and was in need of ordering my yearly supply. He was very thorough, going over my exam and allowing me time to take pictures of the results that are typically unavailable to patients. I appreciated the time he spent making sure my vision would be crystal clear, requiring some changes to my previous prescription. After mentioning that my eyes stay dry, he also suggested several NIH/ research based solutions for my problems. We also had a brief but nice conversation about health care/ health care disparities. I really was thrilled with the care he provided to me, and I will be very sad to move back to South Carolina in a few months and miss out on being a regular patient of his. He knows his stuff and seems passionate about what he does! The store was also clean, had a large variety of glasses options, and was very COVID friendly (everyone in masks, walking directions marked). All of the staff I worked with was friendly and outgoing, as well.

(Speaking about the eye doctor) DO NOT GO HERE. They DO NOT…read morepick up the phone. Told me I had used my insurance benefits and to call my insurance provider. I have never used my insurance benefits, called my insurance provider to confirm, and LensCrafters does not return calls. GO SOMEWHERE ELSE WASTE OF TIME.

i love these guys. i always walk in with busted glasses due to drinking too much, face smashing,…read moreetc and they always smile and go NOW WHAT DID YOU DO THIS TIME??? and then tell me it's not my fault and fix them so fast and for so cheap and while telling me interesting and informative things at the same time. they are the boys they deserve everything including your business. 15/10

FANTASTIC customer service! I (stupidly) sat on a new pair of glasses and bent the left temple. I…read morewas expecting to spend either time and money getting them fixed, or have to buy a new pair entirely, but the owner fixed them in less than 30 seconds. And he wouldn't let me pay. Such a relieving experience.

Oh, dear, I woke up this morning, only to discover that my glasses had broken in two. Luckily, I…read morenoticed that there was a screw that disconnected from the ear of the glasses. I had seen LensCrafters on my way down Rockville Pike, on Rose Avenue. It is a brand new store and I decided to give them a try. As, soon as I walked in Ifty asked me if he could help me? I showed him my damaged glasses and he offered to repair them. I should mention that I had previously bought my glasses from another LensCrafter's. I browsed around and was impressed by the selection of glasses and lots of staff members available to help customers. LensCrafter's has really redesigned their stores to be plush and comfortable. Six minutes later, Ifty brought me my glasses all fixed and looking good. I promised to come back after my next eye doctor appointment and get my new glasses there. Thanks LensCrafter's and Ifty for their great service and beautiful new store.

Both Andy and Ifthi were incredibly helpful and knowledgeable. I would highly recommend both…read moreassociates for a wonderful experience.

How can anyone complain about this store. It is a rare gem from another era. The store is…read morephysically elegant. The merchandise includes lots of items exclusive to Bloomingdale's. The staff are welcoming and offer serious help, if you are really interested. Don't complain because the online purchase you made didn't fit and the return was refused. I've ordered online and had no problem returning within their deadline. You can too. Was it really a gift? Get a gift receipt!

STAY AWAY FROM ONLINE ORDERING FROM HERE!!! 14 days is unsatisfactory given I purchased something…read morefrom your store to give as a gift and when I received the item the seal was broken and almost half the product was gone. Disgusting that your facility didn't have some quality check before sending that. I purchased that for a gift and now have to wait, I didn't expect this to come from a high end store at all. I will never shop online again. I have been waiting for reimbursement since Dec 6??? Do you think this is acceptable for $125 product?? Someone should be fired!!

Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Because of a recommendation from a coworker, I called All Eyes on Rockville multiple times (1/2 at…read more10:44 AM, 10:46 AM, and 1:01 PM, 1/3 at 2:17 PM, 1/4 at 3:33 PM, left two voicemail messages, and emailed them once through their web portal) to get an appointment. No response from them, unfortunately. It shouldn't be this hard to get an eye doctor's appointment. I called another place, the phone was picked up within one ring, and an appointment scheduled in a 2-minute phone call.

Tried to return glasses. I purchased these four days ago at Tyson's. I just didn't like the way…read morethey sat and the lenses were too dark for driving. I went to return them at this location. Mind you this is FOUR DAYS. after I purchased them. I walk up and it's closed and locked during open business hours so I come back around after thirty minutes. It's open. There is one man working. (The manager) and I bring it up really to thinking it would be an easy return. I have not worn these sunglasses mind you so I had nothing to even worry about. He greeted me coldly and took the glasses and starts cleaning them to tell me there is a tiny scratch. I was shocked. I told him there is absolutely no scratch and I even put a picture on this review. He said there is nothing he can do. I am so appalled. The lenses have no scratch on them. He pointed at a dust speck and said it's a scratch. He spoke to me so condescendingly. I then told him on top of me purchasing them four days ago they sold me glasses off the floor. He would not even consider helping me. This was excruciatingly frustrating. And this is some of the worst customer service I have ever received. I went to another sunglass hut that's much further from me and they took it no questions asked. And I also asked them if they saw a scratch on the lense and they said no. SIMILAR TO THE OTHER REVIEWS HERE. do not go here. Do not give them your business. I had the box. The receipt. Every piece of paper that was given to me when I bought them.

Excellent customer service from Zack! I went in needing a specific pair of sunglasses and he went…read moreabove and beyond with his customer service. Thank you so much Zack!!