I bought a pair of ray ban metas on the 3rd of September, I tried to return them today September…read more8th and there telling me there's a scratch on the lens thats bs I took really good care of them and kept them in the case when they were not on my face I decided they weren't for me sunglass huts 30 day return policy is a joke I'm happy to never spending my money there again

What a garbage store and staff. If I could go anywhere else I would but sadly, this is the only…read morelocation near me where I could get a pair of screws to fix my sunglasses. I went into the store early June and the staff were okay but clearly annoyed that all I was worth was a $5 sale. I didn't know at the time, but the person who helped me was the manager. I was told it would take a week or two to arrive and they would call me when it did. Three to four weeks goes by and I call for an update and a female employee answers, looks into it and says she expects it to arrive in the next day or so and will call me back. Another few weeks go by with no call and I call to follow up (it's now been close to 2 months) and the parts have arrived and have been in the store for god knows how long and of course no call. I ask for the name of the manager as I would like to share my thoughts on some pretty terrible customer service I've experienced. The female sales person suddenly is not so helpful, can barely muster the name or contact details for the store manager and tells me that I should call back another time as she is new and doesn't know any procedures on how to resolve complaints (e.g. no email, customer service process, when a manager will be back, etc.). At any rate, I recommend you go anywhere but to that location. They've lost a customer in me and I plan to tell anyone and everyone I know not to go there. That one day I may have been a $5 sale and nothing to write home about for your daily sales total or commission if you make any, but that's not to say I wouldn't have purchased more another day or recommended friends to visit that location in the future. Pretty darn poor customer service if I do say so myself and rather unfortunate that you think treating people like that in a customer service industry is okay.

Six years now, and each time I need glasses Warby Parker in Old Town Alexandria, Virginia, is my…read morego-to place. I recently lost a silicone nose piece for a pair of my WP glasses, and visited earlier today. A feature I really appreciate is that whether the shop is busy or not, upon entering I'm greeted by a representative who asks for my email address. Once given, I'm immediately placed in line for whatever service I need. I get a text instantly, letting me know I'm in the queue and will be served in the order I arrived at. This is really, really, important when the shop is busy. Each visit, I've been treated with respect and courtesy; and have been able to resolve my concerns with a minimum of effort. Abood was helping me today, and I've come to trust the staff at the Old Town Alexandria shop for all of my vision needs (although I still rely on my long-time opthalmologist to do the medical and vision exams each year). I'm very favorably impressed with the service, the staff, and the quality of the experience.

Great customer service! I bought glasses with progressive lenses and have been pleased. Next visit,…read moreI will get my eye exam there as well.

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

My son (22 AA) made an appointment at this location two weeks prior to his arrival date 1/17 @2:15…read more As I was parking my son came out to the car and said he need his insurance card (Vision Works) I told him there is no card. Mind you, we have been using Warby and Parker throughout DC and Maryland since 2022. I get out the car to go inside to explain to the person checking my son in, we have no cards but are regular customers. As I was approaching the young lady, I saw my name on the pad. I was explaining to the young lady, he is under me if you look up my insurance he would be under that one. An older (caucasian) woman said if we are not able to locate his information he would need to reschedule because there is a 5 min grace period, but she would need to check with the doctor. She returned in seconds to say my son would have to reschedule because he was late, I told her he was not late and that he was on time! She was admitted and with conviction stated again he would need to reschedule because he was 5 min late. I was extremely upset looked around in the store and told my son "Don't he ever book another appointment with this store, ever again!!!! I had to explain to my son he was being racially profiled. I wanted him to know what and how that looks coming from a white woman! She was polite with a smirk/smile letting my son know he was not welcomed in that location. This have left me with the worst feeling I've ever experienced and have never been turned away from an establishment. I immediately called and filed a complaint and wrote a letter (Via EMAIL). I will not every patronizing this "business/brand. I encourage anyone who has an experience once they walk into this establishment and is treated poorly walk away and take your business elsewhere. Oh, my son also told me while in the car, how the older "White" women was letting him know he would need to pay $95 +additional fees as if he was not able to pay trying to discourage to leave. Well, he may not have understood what was going on, but his mother absolutely did and I was disgusted. I will continue to post and provide my negative experience that I received from this establishment.

Charmaine at this location is so rude and not personable. She acted like she didn't want to be at…read morework. .

Dr. Ward is very detail oriented. She listened to and understood my concerns. She made excellent…read moreprescriptions and suggestions (including drops for dry eye; they even had a test for dry eye to rule out inflammation--I never got this test at any other eye doctor's). Dr. Ward discussed various options for contact lenses that are realistic and meets my needs (no need for 20/20 vision). This branch (at Clarendon, near Whole Foods) is big and very spacious, with lots of frames on offer. They seem well staffed (multiple desks open). The medical assistant was friendly as well.

I actually just decided to pop into this store to see if they could help me replace the lenses of…read moremy raybans as they were scratched pretty bad. I bought lenses from a different place and basically asked them if they could pop it out and just put the new ones in. I did "try" myself but those YouTube videos are all lies and so I decided to seek professional help. The gentleman that worked there ( I didn't catch his name) was super helpful and just like magic he was back in 5 minutes and my sunglasses looked brand new. He told me he had to use a special tool to contract and expand the frame to get the lenses in and out but it was something he did quite often. I was in and out of the shop in like 10 minutes! It was towards the end of the day and usually when you walk into a shop late the shop workers are like .... Urgh!! But not that this place. Everyone was so helpful and friendly considering I didn't spend a cent. Sometimes there are good humans in the world and I just wanted to give praise where due.

It works. Selection…read moreis really good. Prices could be better. The staff is pretty cool. But, always after the upsell, but that's the way it seems to go at the store front shops it seems. Easy enough to pass on. Overall a good and easy experience with an optometrist right next door.

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

Huge super malls like this are becoming more and more rare…read more This one is massive - with about 4 floors and dozens of stores. It's impressive to see and walk around in and has almost every store and type of food you could want. I enjoyed Nordstrom, Dumplings, Ice Cream, White House Black Market, Macy's, Lululemon, etc. etc. They have all the usual chains (Victoria's Secret....) but some other boutique stores as well. Huge food court on the lowest level and a private entrance into the Ritz Carlton which is attached to the building. Super convenient if you are staying at the hotel, as I did, and I was here every day to people watch, get snacks, or just to walk the levels and get some exercise.

This might be the closest traditional mall within the DC-VA area. You can take the metro in DC and…read morego from different lines to the orange line/blue lines to get here. I love the different stores offered here. If driving, be sure to map yourself directly to the parking lot as it's only one side. The otherside will take you to a dead-end for permit parking only at a structure.

Steadfast Supply showcases the artistic talent and entrepreneurial spirit of DC residents. The…read morestore curates a collection of gifts that truly represent Washington with some extra fun lifestyle and craft items. I made sure to visit every corner of the store to make sure I did not miss a thing. It's a wonderful spot to browse while you're in the neighborhood and to take a workshop. Virginia led a group of us through a plant and pot decorating class right in the store. For my first Steadfast event, this was well organized and we were well cared for by our host! It was a rare moment of art therapy for me. There were no rules except to paint. At the end, we got holy basil seeds and soil to complete the project. I can't wait to see it grow along with my other plants.

This is my go to place for gifts to anyone for any occasion. It is a neighborhood gift shop…read moreselling items from DC branded clothes, candles, soap, posters, baby misc items, plants and many more interesting and cute items. The store is dog friendly and they have a lot of dog treats for your puppies. Staff are always so pleasant and welcoming. They also offer classes every now and then so come check them out. I love the boxed gifts they always have for special occasion. Highly recommend to visit this neighborhood store.

Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

Vision: 20/20, Stars: 5/5!!…read more Went for my annual eye exam and it was a great experience. Dr. Amy Rojo was awesome, she answered all of my questions and helped recommend contacts based on my concerns (eye dryness) and budget friendly. I've been to places where it feels like they are pushing products/procedures but they were always upfront on what was included vs what was extra (plus she gave me some coupons!!). They were also cool with me buying the contacts myself (I like to shop around for the deals) rather than with them. If you're walking take the stairs by Tower Villas and they are suite 1 (on the far corner). The office itself was small but clean. Overall, definitely recommend Dr. Rojo for your eye exams!